Recently stopped by and counted 6 employees completely unmasked inside areas shared with customers. Multiple employees had extremely poor masking: sliding down nose every few seconds, around the chin talking on phone, huge gaps in sides and nose. Putting your customers and workplace at risk is not acceptable. It is horrifying to see such callous and ignorant behavior with blatant disregard for human life. read more

Go see Zac Howell. You'll have a great time looking at cars. I knew I eventually wanted to get a Mazda 3 sport hatchback. I stopped into the Mazda dealership on Burnet. Everyone was so helpful and not 'salesy'. Zac ended up taking me on my test drives, and we had a blast. I think we are BFFs now. As much as I really liked the people at Mazda, I still went to the Nissan dealership down the street to get a deal on a juke. I thought I would use that as bargaining power at Mazda. I should write a 1 star review for that dealership. They were terrible, and tried to push me into signing something when I was just trying to get the bottom line price. I took that price back to Mazda and tried to bargain. They told me the best price they could do. I kept trying to play the bargaining game. They were really more interested in what was best for me. They heard what I was saying, and helped me try to sort of out the Mazda 3 or the Nissan Juke was the right car. They helped me do the research. We looked at resale value on Kelly Bluebook. We looked at how many used jukes there were compared to available used mazda 3s. All this was in a helpful way, not a "see the mazda is better" Ultimately I bought the Mazda because of the experience working with this dealership. Zac was my guy. You should go see him. Lucia, Sonny, and Edwin also helped me and they were all very helpful. read more

Roger Beasley Mazda Central - Car Dealers Near Me - Austin, Texas

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I purchased my Prius 2015 online from Garrett in July even before I moved back to the States. My friends were surprised that I paid 100% before I saw the car in person. Garrett showed me the car in a video tour. Plus the car came with a Carfax guarantee of no accidents, no flood, no hail, etc. The records were complete and transparent. My car has been running really well and it looks great, too. I am really glad that I got this deal before the car was sent to the auction. Love their service! read more

Edit 4/30/2021 to respond to Eliane R. I have not heard anything from anyone after Mike asked me to let him know what my mechanic found, he never returned my calls. I can appreciate 'As Is' but the fact that I am sure any competent mechanic that inspected it as you posted on CarFax would have noticed the bad radiator, the worn brakes, and not least the over heating. I would love to hear from you and what you can do to make things 'right,' but save offsetting some of my costs I don't know what you can do. I had to buy new heads, the ones on the car were cracked, either due to overheating or the cause of it. We put 17 miles on it to drive it straight home. It has not driven since and was towed to the mechanic shop. Hearing actual customer reviews is a way to help prospective customers have a clear idea of who they may be dealing with. Unfortunately i looked at the Google avg rating instead of recent review. We paid cash and now have to pay more cash to actually use the car we bought. We are almost at the same cost for repairs as the cost of the car. I have purchased a lot of cars in the last 6 years and the only time the dealership did not mention extended warranty was this car. Original review: I purchased a 'choice' used car from Mazda last week and on my way home the car overheated. Obviously upset, I texted my salesman right away but no response. This was 30 minutes after purchase, 8 pm on a Monday. I reset the trip meter before we left the dealership and we got home with 17 miles travelled. Check engine light came on and the radiator was boiling over. We stopped the car and saw the over flow tank was empty.. Several things should have red flagged me to skip this sale. * First there was no gas and the low fuel warning was on when we were given the keys for test drive. Probably to discourage any longer test drives. * I asked for the Car fax and he last owner had the car 11 months and only added 50 miles on the car. * There was no offer of extended warranty from anyone. That is easy money for them unless they know the car will need work. * They had the car over a month for sale according to the website I called again the next day after reading all the other reviews and realizing I may have stepped in a mess dealing with this dealership. Mike answered and asked me to bring it in and they would look at it. If I provided parts they would 'not charge me labor.' I declined and chose to get the car towed to a shop I trust. after a few hours I got word the radiator was bad and brakes were essentially not safe. Front brakes were metal on metal and the real icing on the cake and the reason for the over heating, the head gaskets were blown. I got word today that in fact the heads were also cracked. So I thought I got a decent deal on a used car and ended up almost paying for the car twice due to all the repairs. Never heard back from Mike, 'he will be back tomorrow, gets in after lunch etc.' Let me just say I have now had two terrible experiences with this dealership. The first one we walked away due to terrible manager treating us like we were fools. Now 2 years later we bit the hook and got reeled in. Avoid these shady characters that would sell a car in such condition and have the gal to act like they had very little room to make money off the sale. If they got burned by taking the car on a trade, that should have been a business loss instead of making the next sucker make up the difference. Failure to disclose obvious issues with the car is a lie at best. I don't see how the car could have passed inspection. read more

Purchased my second pre-owned Mazda CX-9 from this location and love it. Unfortunately, after a few weeks the battery went dead on my daughters birthday. Even though I bought it "as is", they changed out the battery and got me back on the road so I could share her special day. Will be back car shopping here when looking to upgrade my wife's CX-9. read more

This was my first experiencing shopping for and ultimately buying a brand new car. Before coming to this dealership, we had done some research online and at other dealerships and knew what car I wanted, just needed a good deal. On our first visit, Lucia was extremely helpful and patient with us. She had a great sense of humor and kept us happy the whole time. We ended up leaving and coming back the next week, where Zach helped us. He took me on a test drive, which was not only super informative, but also very fun. I liked that the test drive was long enough that I definitely got a feel for the car (a Mazda 3 sport). Anyway, being my first experience I have little to compare this car-buying to, but all in all it was a very positive and laughter-filled time. I would definitely recommend this dealership (especially Lucia and Zach!) to others. read more

Roger Beasley Mazda Central - The wonderful Zach! Oh, and my new car of course. - Car Dealers Near Me - Austin, Texas

I bought a pre-owned Mazda here and have been coming here for several years to service my car. The staff is always friendly. I recommend scheduling an appointment to get in faster. Sometimes you will have to wait more than expected but they have a nice waiting area with water/coffee and they can also drop you off/pick you up somewhere if you can't wait. read more

Roger Beasley Mazda Central - Good coffee and a computer set up for use. The seating area is quite large as well with a large screen tv. - Car Dealers Near Me - Austin, Texas

Worst dealership I have ever been to. They take forever even just for an oil change (5 almost 6 hours with an appointment), they lose your insurance card and they like to argue. I don't mind driving the extra 30 minutes to go to the south location to actually be treated like a paying customer and living being. read more

I am not someone who enjoys a car search. I needed a dependable used car and I needed it fast. I found one at this dealership on Burnet road. Our salesperson Garret made the process tolerable and relatively quick. So, I have no problem with awarding five stars because in this instance, they earned it. read more

From start to finish, it was a great experience. Landry, in sales, was patient and worked with me to make sure I found a car I loved, within my budget. What is usually a very annoying/frustrating process was honestly a breeze! I love my new cx3! read more

I went to Mazda because my friend told me about their service. I went in expecting to get an old used car. When I walked in the door I was greeted right away by James. After talking for a while he went to the back and came out and told me that they can get me in a brand new car in my price range. I was hesitant because most car salesman just try to get you in anything, but James actually listened to me about what I wanted in a car. After the whole process I drove away in a brand new 2018 car and couldn't be happier. They have checked in with me multiple times to make sure everything is still going well. Hands down the best car dealership I have EVER been to. I have already told a few friends about them and they are looking into getting a Mazda. read more

Roger Beasley Mazda Central - Car Dealers Near Me - Austin, Texas

BUYER BEWARE!!! We bought a used SUV from them in Feb 2019. We went back the next day for some paperwork and the thermostat went out. They are not knowledgeable about BMW's and tried to say that it was the windshield wiper fluid. When we pointed out that it WAS the thermostat, they said they would fix it and had my vehicle about 3 weeks. It ran fine for a few weeks and then it went out again because it was put in wrong. We requested that they have it properly fixed by a certified technician. They (Beau) refused. Long story short, they have "fixed it" 7 times, (they have had it on their shop more in this past year than I have had it in my possession) I have had it towed to their dealership twice, once was after picking it up and driving it for 4 miles. The last time I had it towed in, they claim that they finally took it to a BMW certified mechanic. When they drove it after the repair to make sure it was working, the thermostat went out again and they blew the fan. They called us to let us know and demanded that we pay $1300 to fix what THEY broke. We told them that they need to fix it, not us. They picked up the loaner from my home and have left me stranded. We have contacted our lawyer and they are refusing to respond. I just want my money back and my belongings that were in the loaner that they took off my property without my consent. BUYER BEWARE!!!! read more

I dropped by to check out a Pathfinder on their used lot. Garrett Bemer was the first salesman to approach me and he did an excellent job answering my questions and allowing me the time to go over the vehicle. He followed up with me after the vehicle was cleaned and the few items in need of repair were done. Although I ended up buying another vehicle elsewhere through no fault of his, I would highly recommend Garrett if you're in the market for a new or used car. He knows what good customer service is all about. read more

I've had excellent service both times I've brought my vehicle here. Recently, I needed a new license plate holder. Taylor was very nice and helpful and even installed it in the parking lot for me. Again, very happy with the service department. read more

A very smooth and pressure-free car buying experience! I purchased my first new car and was nervous about the process. I went to test drive two models and Donnie Little helped us out. He seemed genuinely excited to tell us about the vehicles. His customer service made it easy to choose to buy from Roger Beasley Central. He gave us a few tips before coming in to purchase which ended up being great advice. He was with us thru the whole process. Definitely recommend asking for Donnie! The whole team was great, too. Thanks Wyeth, Rusty and Brian! I love my new car and felt like everyone was on my team helping me get a great deal. On my way to being a Mazda customer for life. read more

Horrible dealer. Tried to sell my sister a car with a loose bumper and no front turn signal. They claimed to have fixed the bumper, but it practically fell off a month later. read more

My review focuses on service as I did not buy my car from them. Had nothing but exceptional service. They offer wait or shuttle service for servicing the car. Their wait area is very welcoming with decent wifi, coffee and some snacks. I sat there for an hour waiting for my car and could do my work without any disturbance. The second time I opted for the shuttle service and it was very nice. They drop you off in one of their newer SUVs and pick u back before end of day. I added the $20 cleaning service which was outstanding. Very thorough cleaning both interior and exterior. I totally recommend getting the cleaning done with them during your service. read more

Zero stars if I could. My husband and I went to look at a used 2007 Subaru Tribeca. We liked the car and took it to get inspected. The car inspector told us the car was completely unsafe to drive and we shouldn't even drive it back to the dealership. When we went back to the dealership we explained the results of the inspection and showed them the report. We asked that they refund us the $94 of the inspection as the car was so bad and unsafe to drive. Wyatt took the report and went to the back. He came back and said the GM wasn't there so they couldn't refund the $94 without his approval, and they wouldn't be able to discuss it with the GM until Monday. I expressed my frustration that they could negotiate hundreds/thousands off of a car price but couldn't approve a $94 refund. While I would not be surprised to find some things wrong during an inspection, I was totally shocked that a reputable dealership would place our lives in danger. RB Mazda must not take even a modicum of interest in the cars they sell to not have identified such a glaring problem. If ever there was a need to heed the saying: buyer be where this dealership would be it. One last thing, we were very disappointed by our salesman. I had planned on complimenting him on seeming to be a very trustworthy person. A great quality in a salesperson. However, his true character came out when I asked for a refund of the inspection fee. His immediate answer was no and he appeared to be upset. This was strange because the decision wasn't even his to make. Response to Chelsea: since there is not a way to reply to your response, I am updating my original review to include a reply to you. The inspector was very clear that the car should not be driven back to the dealership because of the serious issues with the car. I am not aware that an inspection report classified issued as "life threatening". As far as contacting me with the GM, Wyatt had mentioned that he would talk to the GM and get back to me on the refund. A week has almost passed and I have not heard back from either Wyatt or the GM. Wyatt and David both have our contact numbers. read more

I have been here multiple times over the years to purchase my next vehicle and both times the Sales person was overly aggressive. The last time was the absolute worst experience I've had, and I was merely helping a friend buy her next vehicle. It took 2.5 hours of my day to test drive a vehicle without the salesperson inside. That is insane! The vehicle we wanted was in their further lot, requiring the salesperson to drive us to get it. The first time, the gate was locked and we had to turn around to get the keys. On the way back, he was so busy talking about how he and his family have owned Mazdas their entire lives and OMG, the awards they've earned - he failed to see the red light that was red for a good 5 seconds. I finally screamed it was red when he hit the brakes and we were stuck in the middle of the intersection. He turned this into a selling point about how well the vehicle could brake. Are you effing kidding me? I let that slide until I requested my friend drive the vehicle without him inside. He was hesitant and didn't understand why she needed to be by herself to drive a car comfortably without the pressure of sales involved. After the fourth time, he asked, trying to understand why - I told him we're done. He reluctantly agreed but made it sound like it was a hassle to exchange insurance and ID information to print temp tags. By this point, 2 hours have passed for a 10-minute drive. Once she was done, we dropped it off and I told him we were in a rush as I had other dealerships to visit. I made it absolutely clear, we had to go. He thought it was a good time to bring his manager over for a meet and greet. This only furthered my anger and disposition towards this place. I think this is a training issue. He failed to know his audience, this is a girl who cares how 'cute' the vehicle is and if it has seat warmers. She doesn't care about your families love for Mazda nor how many awards you have. She literally had two requirements, but the experience was so awful and I was so displeased she was in tears. I stopped at Infiniti afterward with 10 minutes until they closed. In those 10 minutes, they created temp tags and gave her a vehicle for the weekend - no sales pressure, no BS. Needless to say, we bought an Infiniti. read more

I will preface this by saying I am not a huge fan of car dealerships. When I first contacted Roger Beasley, I got the impression this was going to be a positive experience. I contacted RBM about purchasing a 2007 Mazda CX-9 that they had listed on their website. Because of my previous experiences with dealerships, I wanted to make sure that the car was still available, as well as start the financing process to make sure everything would be ready to go when we arrived to look at the car. My first communication was through their chat app on their website. Eddie Aguillon, one of their employees, was very helpful, and confirmed that the car was still available. I asked for him to send a finance application, so we could start that process. I recieve a followup email from Eddie that states: "Thank you for contacting us about the 2007 Mazda CX-9, stock number K3332A. I have confirmed that it is currently available at Roger Beasley Mazda." Eureka! The car is available. I apply for financing. I then call to followup with Eddie. He tells me that someone would contact me within 10 minutes. After an hour of not hearing from anyone I decide to followup. Also, in this time, my credit monitoring services notifies me that there has been a hard pull on my credit. This is expected, as we are trying to finance this car. Finally Eddie is able to find someone to contact me. By this time its after 5 and the banks have closed, and Garrett Bemer contacts me to tell me it would be first thing in the morning when he will have an answer. Now this morning, Garrett contacts me and tells me the car is no longer available because they sold it to someone out of state. He then adds that they have other similar vehicles available. This is bait and switch. This is against the Texas Business and Commerce Code §17.41 (DECEPTIVE TRADE PRACTICES). Now I have to go to all 3 credit bureus and report these inquiries as fraud, and hope they get taken off my credit report. I will also be filing complaints with the Attorney General, Texas OCCC, and Texas DMV. I also recommend that any time this happens to you, you do the same. Overall, Roger Beasley is just as scam ridden as any other dealership. I recommend only dealing with them if you have to. I understand that mistakes are made, but to just brush it off as "Oops, Oh well!" is not okay. I have requested to talk to a manager and was just pushed through to Voicemail. This place is a disappointment and should be avoided. read more

If I could I would give them 0 stars. I went to this location to have an airbag serviced. They "inspected" the whole car and told me that I need to replace break pads stat. Quoted me $169. I called Breaks to go and got a quote of $139. The guy comes out, looks at my breaks and says that I have another 50,000-60,000 before I need them done. He left without charging me anything. DO NOT GET ANYTHING DONE AT THIS DEALERSHIP THEY WILL RIP YOU OFF. read more

Just the worst, obnoxious service department you can imagine. They can't even be bothered to learn their own warranties - just charge and hope. The most frustrating group of people I've ever had the misfortune of dealing with. They just sent me a text asking for feedback on my experience. I answered, but after pressing "send" there was "a problem" with my response. But, since they pretended that my experience should be heard, here I am. They pretend to care about their customers while treating them with complete disdain. For two years, I have not had my phone call to the service department answered. Not once. Do not pay for certified used; it is a joke: they go to all lengths not to provide the covered services you paid for. Do not rely upon them for service. Find a reliable, honest, local mechanic who doesn't claim it takes 48 hours to "diagnosis" a problem that a high school student could accomplish in 48 minutes or fewer. Stay away. read more

I recently took in my 2017 Hyundai for see due to light on my monitor. I had warranty and extented warranty and still had to pay $200, it took a while for the issue to get fixed. When I picked up my car I was happy to be in my car again, I drove straight to work for the light to come right back on as I was pulling into my work. I then was forced to take it back again for the to have it for another couple of days. 3 weeks goes by and yet again the light came on again. This time I was driving back from Houston and over and hour from Austin. I was very upset, so I took it to the dealership that I bought it from only for the service department to tell me I should not have been charged and that the Mazda Central service department used the wrong spark plugs on my car. I am very disappointed with my experience and can't believe I was taken advantage of. Never have I felt so betrayed. read more

Roger Beasley Mazda Central - Car Dealers Near Me - Austin, Texas

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I sold my car and needed to cancel the extended warranty. Was initially told I could cancel it over the phone when I signed the warranty, but now I'm told I needed to come in to the dealership to sign paperwork & cancel it. When I arrived at the dealership I was told it would be a few minutes. Sat there for OVER AN HOUR & A HALF. There was nothing for me to sign. Could have been done over the phone. Really would have at least appreciated a heads up that the wait would be so long. Super unprofessional and feels like a game. read more

Customer service is awful! No negotiation even though they let you believe they will negotiate. They show you a more expensive car then say we can work something out. But no! Ended up buying car with cash and it took at least 2 hours to check out. Then had to bring the car back to fix minor issue. Nobody called about the progress. It took 2 days. They really have 0 customer service. Only bought the car from them because they had the car they wanted. Stay far away from this dealership. read more

good and friendly service. Worked with Paul and he was great through out the whole process

THIS WAS YOUR RESPONSE TO MY CONCERN WHICH IS UNTRUE OF WHAT OCCURRED/: Sorry to see you rated your experience at our dealership 1-star. The Honda Pilot you came in to look at was very clean and well-maintained with low mileage. This vehicle was a recent trade in and the way our system works is as soon as a vehicle is taken in on trade, the system automatically prompts it for sale on our websites.  These types of vehicles sell quickly and it is very common for customers to desire to see the vehicle even before it has gone through the shop. We will not deny a customer the opportunity to look at a vehicle before it has gone through the shop, as some customers like to look at a vehicle and lock down a deal before it is sold out. Again, I am sorry to see you were less than satisfied with your experience and hope we have the opportunity to earn back your business in the future! read more

Steve Soskins and Stan did a wonderful job walking me through the car buying process. I used the USAA Car Buying program and I received an email with inventory and options from Mazda Central Austin the next morning. I called to test drive the car and Steve was able to let me test drive it and purchase it that same day. It wasn't even cleaned yet, but I really wanted to see it that day and he made it happen. I had been a Civic driver for the past ten years but this experience turned me into a Mazda convert. Two days later, after the dealership detailed it and changed the tires Stan walked me through the features of the car. I wasn't used to so much tech that the Mazda3 has and it took me a while to be walked through the gadgets and options. Stan had a ton of patience. I didn't feel like I was being talked down to. I didn't feel like I was asking stupid questions. He was genuinely excited for me and my new car. Altogether it was a fun experience. Pleasant and speedy aren't usually found in a car dealership review, but you have it here for sure. read more

Thank you Roger Beasley for doing the right thing. Car is now registered with the plates requested. Mazda's are amazing cars and I do recommend owning one. Heck, as I mentioned before, this is our 2nd cx9 since 2007. read more

I was not impressed with this dealership or this so called " product specialist" Taylor. First thing I noticed was that there were hardly any people here for a Saturday. That was a red flag. I wanted to test drive a car and Taylor was the "product specialist" that was helping me. She was not very helpful or friendly and didn't know anything about the car. Her answers to my questions were either " I don't know " or " I think so". She was even telling me things about the car that I knew were not true. I knew more about the car than she did. During my test drive she hardly said a word and I felt very uncomfortable. I got the impression she didn't like her job and that she really didn't want to help me. I really liked the car and wanted to buy it but I didn't feel comfortable doing business with Taylor and this dealership. They seem kinda shady. read more

DO NOT FINANCE WITH THESE PEOPLE. The car buying process was fine, some usually car salesman tactics "you better buy now because this person just called and wants it" but that's to be expected. The finance is super shady. They give you a terrible interest rate - 16% with an almost 700 credit score - and just say "that's where rates are" when you question it. I refinanced the next day to half that rate, so rates are in fact, not there. They also pressure you into their GAP which they'll justify because of the terrible interest rate you're getting. The finance guy will patronize and talk down to you when you ask questions about the process. I did get my refund for that purchase 2 months later but I would save yourself the trouble and not go with any of their insurances. If you have to speak with the finance department... good luck. I left multiple messages and sent multiple emails checking on my refund check with no response. Luckily the receptionist was nice and helped me out when I mentioned this (didn't get her name unfortunately) but this review is totally regarding the shady business/finance department. Trust them at your own risk read more

I recently traded in my beloved scion of 7 years for a brand new 2020 CX-30. Landry showed me all the features and I was sold right away. Dominic helped with the numbers and I'm loving my brand new CX-30! read more

This garbage company got my name from some sort of list and constantly sends me marketing e-mails and e-mails saying my car has been scheduled for service. I haven't been to Texas since I was a child and I live over a thousand miles away! read more

I walked out to my car yesterday morning to realize I had a nail in my front passenger side tire. I called Roger Beasley Mazda Central to get scheduled for an appointment, hoping that the tire was repairable. I was able to get a same day appointment, which was conveniently after I got off of work (their service hours are great for anyone who works full time). I was in the service department waiting for less than an hour when I was told my car was good to go and that my tire was all patched up. Polite customer service, fast turnaround time, pretty manageable scheduling hours. Overall happy with my experience. read more

You'd think an 18000 dollar car would at least go problem free for 30 days right? Nope bought a car from them for 18 grand right before I was about to move and start my career I put a majority of my money into this car and it's ac compressor already failed it needs all new brakes and some steering column work. Very very disappointed I'm 19 years old and depend on my car to live having to spend 1600 on repairs after 15 days is terrible don't trust there sales people or there mechanics they clearly only know how to work on and inspect Mazdas. Apparently somebody was gonna reach out to me HA! Ya nope no calls or anything car has popped up with even more problems since. Going to be reselling soon and buying from somewhere else soon. Save yourself the time don't buy a used car from them no matter the price they clearly don't care for there customers at all. read more

We had my Mazda serviced here about two weeks ago. Yesterday my car broke down (battery) and it was probably an hour before I got someone on the phone at Beasley Mazda. They answered, yes, but they kept putting my on hold for a service agent who never answered- over and over again. Then, once the tow truck got my car there an extremely rude and short sales agent called me- and made me feel just terrible about asking him questions! But ok- it was a Friday afternoon, I get it. The kicker is this- they called to tell me my key she'll (which was damaged) was the problem and they replaced it and now my car is working. So my husband went the next day to retrieve it- got 2 minutes down the road and the same problem occurred again. Now he's stuck in the middle of Burnet road in the pouring rain waiting, for the second day in a row; for a tow truck. Our experience has been dissatisfactory at best. read more

I love my 2009 Mazda 6. Never really needed repairs, just the airbag recall. The problem is their customer service at the Service Writer desk. I would never, ever have them work on my car if it weren't for the factory recall. The GM has been there before I purchased this car and has been attentive to my concerns (after the techs messed up my idle). I just have to wonder who is hiring these service writers. It is a customer service position and to be rude, uncaring and nonchalant by staff would be a huge concern to me if you choose this dealership. I am a Registered Nurse, dealing with this Covid situation with patients and families. I know what customer service needs to look like. Roger Beasley Mazda should realize we are a large Nursing community who give a lot of TLC and have numerous platforms to share our experiences. read more

I purchased a car from this dealership 3 weeks ago and they lied to me about my diagnostic. They said nothing was wrong and I just got a 2nd opinion where I am now aware there is an issue with my engine and alignment. This is insane and I wish I would've never dealt with this establishment. The mechanics are LIARS! They also have a tendency to act as though I haven't been in communication with them consistently and are now saying my service wasn't complete. ANOTHER LIE. No one is telling the truth at this place. They're all about the money when customer service should be priority read more

Liars work here. You go in to buy a car, I want to finance with my credit union UFCU. No problem they say, we will submit your application to them Good news, we have a better rate than your credit union. News Flash, UFCU does not deal direct with lenders. Hasn't in years. Not to worry, will refinance, then the dealer gets a big chargeback! Next lie, go in to get another temp tag they expire in 60 days. Finance manager says ,they haven't Came in yet. I need new plate, he prints it out, wont give me temp tag receipt, more lies. He prints out paper tag, hands it to me, says go find the guy that helped you, he'll put it on for you. Wow! Great customer service. No one was there to greet you when you walked in. Horrible experience . I know it's a low line dealer, but seriously. I will tell everyone not to go here. Stay away from here unless you want bad service and lies. read more

Chelsea - wrong customer. I did not return. I brought my mechanic with me, we discussed in thorough detail the risk of buying the car, particularly with the broken AC, the devaluation due to excessive external damage, and the shady lack of details about the vehicle's history. There was a story with that car your business was not telling. The offer I made was fair and comprehensive. The manager who eventually returned was an asshole. Your sales team would rather exploit each person who walks through your doors and bilk them for every penny they believe they can get. Dealerships are terrible, and yours is among the worst. Imagine how much more money you would make in the long run when word got out you were fair and treated the customer with respect. But dealerships don't think that way, it's every man/woman/thief for themselves. I did not and will not ever return to your dealership. I found a mazdaspeed 3 in near mint condition for only $1.5k more than your shitty, older damaged base-model hatch. Private sellers are always the best route for buying a new car, stay away from the stealerships. read more