My wife's car wouldn't start so we had it towed to the dealer, Roger Beasley Mazda. I never expected the best value, you can't at a dealer, but I was so impressed by their professionalism, communication and attention to detail. After diagnosing the issue they emailed me a video showing me the issue and detailing the repair. The also completely went over the car to make sure there were no other issues. I have never experienced anything like this level of service from a dealer or otherwise. As I say, you pay a premium at a dealer, but with this sort of service I will be back. read more

This is the first negative review I have ever left a business in my life, but I wanted to share my experience to hopefully protect other car buyers. Here is the short version: - I purchased a used 2020 Mazda CX-5 in September, 2022 - LENGTH OF WAIT TIME: I had an appointment to pay for the car and sign the paperwork and was told it would only take 30 minutes. My sales agent repeatedly reassured me that I was next in line with finance, but after waiting for 3 hours with an upset and hungry toddler, I checked with the receptionist who informed me that there were still several people in front of me. We were told to come back and wait in line another day. - TIMELINE OF REPAIRS: My car had some damage before I purchased it, but I was guaranteed it would all be fixed within 2 days. After a week, I they gave me the car, only for me to discover that several of the items on the 160-point checklist were missing. In particular, my car still had several dents. When I pointed them out to the sales agent, he pretended like he couldn't see them. I attached pictures of the dents to this review. Fortunately, they took the car back, and I got it a week later-- 2 weeks after the date I was originally promised the car would be ready. - SMOKE IN CAR: 1 month after owning the car, it became apparent that the previous owner had smoked in it. I had gone out of town for a week, and after it sat unused, the smell became so strong that I could not drive the car without getting headaches. I am pregnant and have a toddler, so I was concerned about my family's health in the vehicle. - IGNORED MESSAGES: I tried texting my sales agent, texting the official Mazda central number, calling and leaving voicemails for the manager, and sending an email to the manager, but none of my messages ever received responses. Finally, after a week of no responses, one of the managers answered one of my many calls. He essentially told me that it was not the dealership's responsibility that the car they sold me had been smoked in before they sold it to me. He offered to do a smoke bomb to remove the smell. However, I feel like my concerns were just brushed off as this will not actually address the underlying issue that they sold me a vehicle with cigarette toxins in the upholstery. Overall, I regret going to this dealership and would not recommend purchasing a car here. Hopefully my experience was unusual, but I wanted to leave this review to caution anyone considering doing business at this dealership. I have since heard that the other Austin locations, South and Georgetown, are more reliable. read more

Roger Beasley Mazda Central - The dent that my sales agent acted like he could not see. - Car Dealers Near Me - Austin, Texas

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This is our go-to place for our Mazda. We've been going here for years. They never disappoint. They're not the cheapest, but the best for your Mazda is not the cheapest. :-) They also provide nice customer experiences like free snacks and water and shuttle services while your car is being serviced. We also bought are Mazda here. read more

Our salesman Forest was great! He was very helpful and patient helping my daughter find the perfect SUV. And once we got to negotiating the deal, the manager there was very reasonable and didn't waste our time. read more

Very satisfied with the process and the overall "deal" of two trade-ins we made with Mazda to go toward a 2024 cx70. It all happened in two days. Charlie Harrell, a buyer for Mazda, put up with my drive to haggle, was pleasant about it, liked my corgi and I believe helped us get a good deal. I also want to mention Michael at Mazda Central for being pleasant and thorough. I have been buying personal cars from Central since 2007 read more

Set up an appointment to see a car, days before and they confirmed my appointment. An hour before my appointment they told me the vehicle was not for sale yet despite being on multiple used car websites. Don't waste your time with this dealership. read more

Charlie Harrell was able to get me a good price for my used Mazda 6. Saved me the trouble of running around dealerships around town. Process was clean and easy. read more

Charlie Harrell was great to work with and he made our experience smooth and easy. Thank you!

You know, I had a good experience getting exactly the car I wanted at a reasonable price, so of course I wrote an enthusiastic review at the time. Now, a month and a half afterward I have a different opinion. The car's fine, don't get me wrong. But the support after the sale? Took them one month to send the registration application to the County Tax office. What takes a month to do when the forms are all filled out before you leave? How do I know if took a month? The Tax Office told me. Why does it matter? You can't replace the crummy dealer financed loan with a good one without the registration - an application isn't sufficient. One more thing - the dealer did not apply to have my current personalized plates transferred to the vehicle as they assured me they would. Several times. Why don't I do it myself? I will. Just as soon as I have the registration. Which the Tax Office said might happen. Early. Next. Month. Thanks Beasley. I would have dropped off the registration for you if you told me you couldn't figure out how to get it out of your office for a month. Great car. Crappy support. read more

My sister in law bought a vehicle in April and still no title or plates 4 months later! And no information on when to expect them! Horrible customer service! read more

I really wanted a platinum Ford F-150, and I had done my research on this truck everyday for a month. I was nervous and reluctant to purchase such an expensive vehicle ($65k+) from a mazda dealership, but I did anyway. It is never fun nor easy to take your vehicle to the dealership to get worked on. It's even worse not knowing how long they would have the car and what all they would have to do to get it back to the standard that you expect. I'll admit I've had to come to them a few times for various issues, but each time that I have ever come to them I was graced with Paul being my service advisor. Paul has been nothing but courteous and I would even say he us over communicative with me jn reference to my vehicle, and I absolutely love that. He made sure that everything that my warranty spelled out, my warranty was going to fix and or repair. He had my interest at heart throughout the whole process Every time that I've ever been there. I hear all of these horror stories from friends and colleagues about how they just dread having to go take their car in to figure out what's wrong with it and to try to get the work done in a timely fashion. I am blessed to say that I have never had to have that issue, every time that I made an appointment with Paul he made sure that I had a loaner car waiting for me, and he would give me a call at least 2 times a week to keep me informed on what was taking place with my vehicle. I am a very big car person, and because of this I own quite a bit of vehicles. I have a 2019 Mercedes SL550 convertible, a 2021 Jeep Wrangler 4xe, of course I have my Ford truck, and I also have a 2019 Tesla Model S. I say all that to say that these vehicles that I purchased from those dealerships, with the exception of the mercedes, have not shown me as much care and concern for my vehicles as Mazda has/does and has Paul has spearheaded all of it I've no impossible since pregnant. I have dealt with Paul since the purchase of my vehicle. Even when he might be having a bad day, he never shows it or lets me know. He treats me like I am his ONE and ONLY customer and that his only job is to make sure that I'm happy. And he does a damn good job at that. I have left a few REVIEWS in the past on different companies, good and bad, but I felt like I had to recognize Paul and the men and women that he works with because they go above and beyond. By the way I really appreciate that they send me a video each time in reference to my vehicle showing me recommendations of the next steps as well as showing me that the work that they did and what they had completed I have never received that from any other company and I think that is a very, very, very awesome touch. Keep up with the continued great work that you all are doing, and I hope that people recognize how well you all are at your jobs, but if they don't I will scream it from the rooftops for y'all!!! read more

Service department was a disappointment. Richard was no where to be found and no one else wanted to help. and All I had to do was pick up my car because the repairs were done. Waited an hour and still waiting read more

The professionalism at this dealership is fantastic. Charlie Harrell helped get me into a new CX-30 pretty much hassle-free, then he took a look at my old car and helped me sell it to the dealership. The whole process was completely painless. read more

I unexpectedly found myself in the market for a new car. It had been awhile since my last purchase, as I tend to do a lot of research, and then keep my car. When I walked into Roger Beasley Mazda, Christina helped me. She was super patient as I went through my list and drove 3 different cars. (I had a full list of what I wanted to test drive that day). She listened to me and found out what was important to me. I let her know that was my drive day - where I was only test driving. That did not deter her. She did not pressure me in any way and made the entire experience very comfortable. She allowed me the space to have many questions and was able to answer them for me. She even brought her Sales Manager Bassam into the conversation. He was quickly able to answer some of my "money" questions in a straight forward and honest way. They were both amazing. At the end of the night - I went home to contemplate all of the vehicles that I had test driven. By the next day, I made the decision to complete my purchase with Christina at Mazda on Friday. She went out to another of their locations to ensure that I had the specific color interior that I wanted. When I arrived on Friday, she had the car ready for me. One of the best parts? She went over how to use all of the features. I love my New Mazda 3 Hatchback. Thanks so much Christina for a great, comfortable experience, where I felt valued and listened to. Looking for a great deal on a beautiful new Mazda? Go ask for Christina at Roger Beasley Mazda - Central in Austin! You will be glad you did! And ladies - don't be afraid to come in with all your questions, Christina will happily help you, make you feel comfortable and confident in the info that she provides. read more

5 months ago I would have rated 5 stars based on the effortless first, free oil change. Today, I went through a horrendous experience. My battery on my 2022 CX-30 completely drained unexpectedly overnight. My MyMAzda app does a fantastic job of notifying me if a door is left unlocked or open, all lights are automatic shut off. My vehicle will not start unless I am jumpstarted. I took it in and after 4-6 hours later, was assured it was just the battery but it is on a universal back order, then we just stared at one another in silence until I asked, "So what you're telling me is my new vehicle that I haven't owned a full 365 days and is well within warranty, needs a new battery but I cannot have one installed? I will need to go purchase a 3rd-party manufactured battery elsewhere and spend my money when I shouldn't but because I need an operating vehicle and you do not have a loaner currently available?" I had to ask if I could be reimbursed for the purchase, Ashley then went and spoke to a Supervisor who stated I'd be reimbursed in the form of an e-mailed gift certificate...? Had I not asked, I wasn't even going to be reimbursed at all. Not a single string was pulled in my situation. After calling around to Firestones, I then drove around and spent $235 at an Advanced Auto Parts. I had no choice. If I shut my vehicle down, I would need to be jumpstarted to get back up and running. At no point was I presented with, "We do not have a loaner currently available but I assure you I will put you on the waitlist for the next available loaner as we wait for your battery." At no point was I presented with ANY resolution other than buying a battery elsewhere. To add salt to the wounds, I had requested a Supervisor to contact me and when they did, he specifically stated that while they had my vehicle in their possession, Mazda approved for installations on 3rd party batteries because of the universal back order. Their system of communication in the Service department is terribly lacking and it was at my expense. I could have avoided this entire experience. I felt completely unsupported. They truly were okay with letting me leave with a less than a year old, in-warranty vehicle that was not mechanically functional. Terrible experience. Purely terrible for my first Mazda purchase. read more

Charlie Harrell was so kind to me throughout this process, he was standing at the door waiting for me when I arrived, and helped me with my many questions that had nothing to do with the work he was doing! Everyone here is so attentive and it makes you feel listened to! Thank you again to Charlie, I will always feel welcome here! read more

Beware! I was ready to buy a new car at Roger Beasley Mazda Central. I did my research and found several nicely discounted vehicles on their website. I was pre-approved by their credit department the day before my scheduled visit. When I arrived for our pre-set appointment, they had not yet pulled the car I requested, so I waited. When they were ready for me to see the car, I walked out and I couldn't believe what I saw.... The car had been badly damaged by hail. Do you think the website posting, Internet Manager or sales person I traded several emails with prior to arriving ever mentioned hail damage: NO!!! Why would I spend nearly $30,000 on a hail damaged car. So, they began back pedaling and said we have other new cars on the lot that aren't hail damaged. Don't fall for this sales trick. There are many car buying options out there, so don't waste your precious time or money dealing with dealerships like this one. read more

I have had nothing but great customer service throughout the whole car buying process. Charlie Harrell, was a huge help in purchasing my old vehicle, he went above and beyond to make sure all was completed properly. read more

Went in for a service that I thought I had scheduled online but had not. Sebastian was extremely helpful and got me in with minimum delay. Was heading out for a road trip the next day so it was much appreciated. No high pressure on additional services just very informative summaries of why they are recommended. Great service department! read more

Charlie was fantastic. Trading in my car was seamless and he kept me informed entire time. Felt like I was in good hands entire time

They found out I had a repo on on my credit history so they Ghosted me So I put my $3000 cash down on my car elsewhere been good since.Unprofessional if you ask me. read more

I needed to unexpectedly purchase a car asap due to an accident that totaled mine, and I wasn't looking forward to the car-buying process. Zach Thompson & Adam Barker made it a whole lot more pleasant and efficient than I had anticipated. They listened to my priorities and helped me find a car that was within my price point, had the features I wanted, and had immediate availability. I shopped a few dealerships and thought they were the most helpful by actually listening to my non-negotiables and finding a vehicle within those set guidelines. I truly appreciate Zach's product & inventory knowledge and the Adam with the finance team for helping me find a car that fit within my budget. read more

Stopped by for a walk in oil change at 8AM in the morning. Told me 2 hours, got me out in 1 hour. Fast and easy service! Paul is always going out of his way to make sure his customers are taken care of. read more

great service! They did a through check of the vehicle - provided a video as they showed the under carriage of the car. I waited at the dealership in a nice area which included TV, snacks, and beverages while I waited. My service manager was very nice, professional, and kept me up to speed on the status and when my car would be ready. Plus I received a military discount! read more

I had a good experience purchasing a car here recently! TJ was super helpful and a consummate professional. I definitely recommend you check this place out if you're looking for a new car. read more

Staff were excellent. Beatrice and Jordan made the entire process as simple as it could be.

I had fantastic service at this place bought a 2019 Subaru Legacy blew me away with customer service I felt bad for keeping them until 10 o'clock. Would recommend this place to anyone who is looking to buy a trade in vehicle. The staff is great read more

Roger Beasley Mazda Central - Subaru Legacy - Car Dealers Near Me - Austin, Texas

Josh Beck on the sales team absolutely killed it! He helped me out on my lunch break to look at a few different model cars, unfortunately, they didn't have what I really wanted, so I was unable to give him my business even though I absolutely wanted to. Thanks, Josh I really appreciate everything you did. read more

Roger Beasley Mazda Central - Car Dealers Near Me - Austin, Texas

Charles Harrell helped us with the process of selling our vehicle and if I were to say he did a good job that would be an understatement. He was communicative, understanding and went above and beyond to make sure we were taken care of. Definitely recommend this gentleman. 5 star service! read more

I'd like to start by saying the experience I am sharing occurred about a year ago, but after sharing it with several other Mazda customers on the UT campus I wanted to bring it online to ensure others can see and adjust their shopping experience accordingly. I have had a Mazda CX-5 since 2018 and bought brand new at Greenway Mazda in Houston. I had seen Roger Beasley for service since around 2019, after getting admitted to UT Austin and moving to Austin. On a road trip about a year ago, a rock chipped my passenger side window, and I went to Roger Beasley for a replacement. I went in with a tinted window and was given a quote for replacement, which I consented to and accepted upon bringing my car into service. When I picked up my car, a non-tinted window was now on the passenger side door, which caused a mismatch with every other window on my car. I asked if it was because I had to pay additional for a tint, but they said that their windows come tinted, and in order to have the window replaced as a tinted window, I would need to go to the original dealership I purchased my car at. I at this point had already paid full price for a replacement of the wrong window and asked if they offered any discount since I will now need to pay full price again for a window replacement, to which they said they offer nothing whatsoever, and I will be needing to go to an alternative dealership and pay full price for a tinted window replacement. After paying several hundred dollars for this window under the assumption it would match my other windows since I am at a Mazda dealership and had never been told otherwise, this was incredibly frustrating. I told them this would be an incident that would lose me as a customer after years of service, and they only apologized and said they could recommend a dealership where I can get a tinted window replacement at full price. It is extremely concerning that this dealership will complete a replacement without checking with the customer about discrepancies like this, or confirming whether or not they will be using conforming parts. I share this story with every person I know looking for a vehicle in the Austin area to deter them from going to this dealership, and as promised, will never go here again. Hope this helps others, because to this day, it will cost me $500 for a new replacement of a window that is perfectly intact, just not tinted, due to their mistake. read more

Great service whenever I needed to bring my old car in for repairs; eventually sold it to them at a good price! Worked with Charlie Harrell, he made the sale process fast and very easy. read more

I had a very positive experience with this dealership. I was surrounded by many friendly employees including Simon, who gave me personal stories including how he has leased his own Mazda CX30 and his experience with the car brand. Door to purchase time was under four hours, which I feel is very common for most dealers. I would recommend this dealer to my friends and family for sure. Thank you! read more

I came in to purchase a car last Saturday and had a terrible experience. *I originally was working with someone named Simon who was incredibly kind and helpful - this review is not about him. Once I decided what I wanted to purchase, I was passed along to someone named Michael in sales and he was absolutely the most condescending, rude man. He could not have possibly cared less about me - and made it abundantly clear. He was impossible to find - leaving me alone for extremely long periods of time to go and work with other people, and when I would ask where he was he would act SO annoyed and roll his eyes. In negotiations, at one point he just told me 'no' to my question, got up and walked away. He never came back, never said another single word to me - at this point I had been at the dealership for about 5 hours. It was truly bizarre - a real immature, gross man. Like, sorry that I am bothering you and wanting to figure out a way to purchase a car from you! You could, I don't know, pretend to care? Negotiations are normal when you are buying a car, and it is OK for the customer to ask questions - you, as the sales person, should be prepared to answer those questions and should not act annoyed and inconvenienced. Anyways, I went to the Mazda South location yesterday - they had the same car available - they matched my CarMax offer on my trade-in (something Mazda central would not do), let me pay in cash via a wire transfer (something that Mazda central also said they would not allow - I asked twice about this), and I walked off the lot within a few hours with my new car :) - amazing experience. Take your business to Mazda South! read more

This is a review for service more than the purchase, I felt like the the whole purchase was good and I didn't feel pressured during the whole transaction. This review is for the amazing service department, I dropped my car off for my 3rd oil change and once again they wow me with how good they are compared to dealers I have used in the past. They have complimentary shuttle if you need help getting to work or home, today the shuttle was already out and one of the employees gave me a ride herself. When they work on your car, you get a video of your car on the lift so you can see under it and they point out all the inspection points and any issues they see. Pick up is fast and easy. I had some changes to my account and those were made quickly and accurately. Highly recommend Beasley if you're in the market for a car. I'll buy there again I'm sure. read more

I had a great experience purchasing my teenagers 1st vehicle. Nawaar provided us with good customer service and was open and honest about the two options I was looking at. I would definitely recommend this location. The manager also provided great customer service and explained everything to us. read more

outstanding service in all respects. great communication! Friendly team. Immaculate dealership with great amenities.

I don't like leaving a negative review but feel compelled to do so. I had been a happy customer of Roger Beasley Mazda Central for over 10 years. My wife and I bought and sold cars there and have done all our service and repair work there. That was until today when I had my second run in with "Ed". All of this could have been avoided if Ed had shown any interest in helping me as a customer. Never a, "I'm sorry maybe there was a misunderstanding. Let's figure this out together." His voice was always flat and uninterested. A no point did he apologize for a misunderstanding or show any sympathy or emotion. 2 encounters with him where he denied that they would live up to the word of the service advisor I spoke to when I set the appointment by phone. The first was weeks ago when coming in for an oil change and asking that they check my check engine code for free. This is listed on their web site as a free service in their coupon section. He told me they don't do that on the weekends (OK fine) and that when I did have it done it would be a $180 diagnostic fee. After trying to reason with him I left before I lost my temper. The following week I brought my car in and paid $1000 for needed repairs. However, my oil change hadn't been done. Mathew Hadley provided me a voucher for a free oil change. Less than a week later I'm back for my oil change and here comes Ed. I ask if I was going to be provided a loaner as I was "put on the list" when I set the appointment. Ed stated that loaners were not provided for routine service. To be transparent I cursed... but NOT at him. Heated, I explained to him that I was put on the list so would he please go check. His reply was, "Well, I probably already know the answer". So I had to ask, "Would you please?". To top it all off, when I was driving off he told me "Do not come back." I stopped my car and said, "excuse me?". Ed repeated his statement. Sad. read more

Richard Grimm, service advisor, is the absolute best! He's the most caring Mazda employee! I've had Richard as my advisor for 10+ years and due to his work ethic my next vehicle will be another Mazda. He's professional, honest and super helpful in helping me decide what to do for repairs. Thanks Richard Grimm and Mazda! read more

My oil change went smoothly, and I got a discount from a special that was running. The waiting area is very comfortable. I really like the video they share of the 360 check on my car! Lastly, Richard, my service manager was very warm and friendly. read more

My wife's car needed work done and my goodness are we glad we went here. Clear communication, understanding and thoughtful employees. They worked with both of us in getting our car fixed and they went out of their way to make it easier on us to pick it up. Very thankful. Ashley in particular was a rockstar! read more