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Rodda Paint Co. - Fourth South

3.9 (7 reviews)
Closed 7:00 am - 6:00 pm
Updated 1 month ago

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I just submitted this to the Lowe's survey but I wanted to also share with everyone. I also come…read morefrom a retail management background and was fortunate to work for a fortune 100 company. I feel like companies that might not be considered that same caliber get beat up so I wanted to acknowledge what happened to us today. As customers we can come into a store with a chip on our shoulder already and we take it out on the staff. I remember the times I was on their side and had to descalate a customer issue. And I'm not saying that staff are perfect, or don't give attitude to customers, because it happens. When I am in those situations where I see how hard they are working to help the customer I choose gratitude and acknowledge that I appreciate them. A little kindness goes a long way. We stopped by around 2p and again at 4p: While, unfortunately, we had to cancel one of pick up items I want to express how amazing our experience was. The 1st visit was to discuss a replacement for the batteries. And the CS staff was awesome, while still being short staffed. The manager who worked with us after to see if we could get a replacement was also so nice. Unfortunately, the other pick up item, a tool chest, was dented when we got home so I immediately turned around and did an exchange and again the team at CS and pick up were incredible. During the holidays customers, I know, can be extra demanding and when you're short staffed it can affect morale but each person I engaged with went above and beyond and for that we are appreciative!

Waited over 39 minutes in the wood cutting area at 1 PM on a Saturday with zero assistance…read more Multiple employees walked by, and the customer ahead of me pressed the help button at least five times--no response. If the store advertises wood cutting, someone should actually be available to do it. Otherwise, don't waste customers' time with a help button that clearly does nothing. Called the store and also talked to customer service. ‍

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Always happy to come here for gardening supplies, we've also gotten our Christmas tree here for at…read moreleast 5 years. Staff are helpful and the quality of products is great!

On April 22 I made a conscious decision to go in to urban feed and garden to purchase a tree for my…read morewife's birthday, instead of going to a box store to support a local business in my neighborhood. I paid about 40% more for a tree, a one inch caliper hornbeam in a plastic pot. The tree had a little bit of leaf burn on its new growth, but I chalked that up to being root bound in a pot, so I purchased the tree. I was landscape contractor for years, I have planted hundreds of trees so I planted this tree giving it the best possible chance for survival. With regular watering the leaf burn continued to spread, even though I held off on fertilizing the tree, until it showed signs of some growth so I wouldn't burn it or shock it. Last week I pulled it out of the ground because it was completely dead, when I did there was zero root development. Anyway, I know from experience that sometimes new plants just die but when I was running a landscape construction I warranted every plant I ever sold to a customer. If a plant died within the first year, I would replace it. I could usually bring these plants back to the vendor and exchange them for a new one, but those were real nurseries like Gurneys or Molbaks. I called this nursery and explained what I've written above and they told me they couldn't help me, I even asked if they would just give me another tree and they declined. We live in a different world, where accountability and responsibility are foreign to a lot of people. I won't be going back to Urban And garden.

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Rodda Paint Co. - Fourth South - paintstores - Updated May 2026

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