Petworld Aquashop is the place to go for all your aquatic needs, the staff there is very helpful…read moreand knowledgeable

Stopped in tonight because we were told this is the best place to buy fish in Rochester. If that's…read moretrue, I feel bad for the Rochester market. We were incredibly disappointed with not only the selection of fish, but the quality and price as well. The prices were at least double on most fish compared to what we pay at The Fish Place in Tonawanda. The water quality was extremely poor in most of the tanks as well. The fish quality itself was hit or miss. They have some specialty bettas you won't find elsewhere which was cool, but the prices are insane. The cichlids were outrageously high priced for extremely low quality, washed out fish. We couldn't even tell the males from the females due to the poor water quality. My guess is that this is due to the amount of teenagers working at this store. When we stopped in on a Saturday night there were 3 teenagers working, all of whom couldn't stop talking about how they couldnt wait to leave work and making concerning comments about housing way too many anoles together in a tank. It's clear the kids working here have extremely limited knowledge of the care of the animals in this shop. The one good thing I can really say about this shop is that they had excellent prices on fish tanks and had a lot of unique sized & shaped tanks you'll have trouble finding elsewhere. They also had some cool planted tanks, but the prices were again very high.

Spent half an hour today at about 2:00, picking out plants, signs all said 25% off. Got to the…read moreregister to pay and order two bags of manure. I was told the plant sale was only for "members" and when I went to have the manure loaded in my car, I was told it was out of stock. Back to the register to get a refund, where the clerk had the nerve to ask me to wait as my transaction would take too long. I have NEVER had a pleasant experience at this location. The Palmyra store is much better.

They do not stand behind their nursery plants. Last year, we purchased two Yankee Doodle lilac…read moreplants which are dark purple flowers but when it flowered this spring, it had white flowers. Not at all the look we planned for this garden. They refused to refund or replace the plants because they said the incorrect label was the fault of their supplier. A reputable company would have made it right with THEIR customer and dealt with their supplier separately. Very poor management and total lack of customer service. A waste of $80 for us and will never shop there again. BEWARE...YOU MAY NOT GET WHAT YOU PAY FOR!

This store has the feel of an old time neighborhood store. I love shopping in here. Everyone is…read morevery friendly and helpful.

Great customer service! Personalized, knowledgeable and happy! Quite refreshing!…read more Always a great selection of products from high end to affordable.

Absolutely the best selection of corals in the Upstate New York region. An excellent range from…read morehardy corals for those just getting into reef keeping to exceptional pieces for those who have been in the hobby a long time. Every piece is hand-inspected, acclimated, and dipped upon arrival. Whenever possible, they source maricultured corals whenever they can, to be as environmentally friendly as possible. Every fish is treated the same way. Their fish tanks are equipped with UV sterilizers to prevent and treat any issues like ick. The owners are exceptionally knowledgeable and helpful. An absolute first-class shop.

From the owner: Huge selection of saltwater corals and fish. Lowest prices on tanks and salt. Full service…read moremaintenance and installs. Can do custom saltwater aquariums as well.

this store in Webster is a huge asset to our town. I have never had a bad experience in there…read more.. Always greeted with a friendly hello and let us know if we can help you anyway... And when I get to the checkout, they always are very knowledgeable and ask if you need help bringing the things out to your car... They're always very pleasant and you can tell they love their job. I love coming here to shop for my pet supplies. Thank you so much. Great Job.

Available staff to answer questions. Manager was friendly…read moreand helpful. They also have lots of items so that I always find what I'm looking for. Staff always welcome you in.

Pets are a great thing. All through the years my family had pets. A great joy, companionship. They…read moreneed to be cared for and can bring many years of joy and comfort to you. I've been considering one as I use to have through the years, but my current living conditions are way to small. Anyways I went to Petco yesterday and looked around. I was greeted by 2 men there who were very polite and respectful. They were very informative about the animals there. If you're considering a smaller pet, Petco has a smaller animals you may like.

I always received excellent customer service at this Petco store. The People are friendly and…read morehelpful. My Rip loves your store too!

I stopped by the store to check on what they have. Their salted water tanks are well taken care of…read more The coral is very pretty and look alive compared to other fish stores I've been in the area. Staffs (or the owner) are friendly.

We bought 2 whole saltwater setups from them. We should have shopped around. We got laughed at in…read moreseveral other saltwater shops for paying what we did at Caribbean Forest. One of tanks was even drilled and so we had no idea it was done wrong and had to pay to get it fixed BEFORE we could use it. This was a few years ago. I SINCERELY hope it's changed.

This is a small but well stocked Pet Supplies Plus location in the Latta/Long Pond Wegmans plaza. I…read morewent for use of the dog wash which is a steal at $14. There is only one washing spot, so I called ahead to make sure I didnt have to make an appointment - there doesn't seem to be a way to make one online. They provide towels, shampoo/conditioner, and waterproof smocks (though one's belt was knotted up pretty badly). The dryer hose does not blow hot, which I assume is to prevent dogs from getting accidentally burned. Once I had completed torturing my dog with the bath (her words) I picked out a few dog treats to take home. They offer a discount if you buy a bunch of washes at one time.

This Pet supply plus store is always the best. I am glad I got to make the 20% sale this past…read moreweekend