I've adopted two great dogs from the shelter. The volunteers who work there are very nice and most…read moreof the workers are too. Some really go above and beyond. Some of that can be overshadowed a bit by the rather surly woman who works at the desk. I do feel bad for her as I'm sure it's not an easy job to do but it can definitely dampen the experience. Beyond the staff and volunteers, the shelter itself is depressing as hell. The two rows of kennels that face each other in the middle are intimidating to walk down and the dogs really seem to trigger each other, very stressful environment. The building needs a HUGE makeover. Also, It smells awful, even when you first walk in. I understand there are animals there but the whole lobby doesn't need to smell like urine and various other unidentifiable smells. It doesn't even smell that bad where the dogs are contained, why so gross out front? Anyway, I'd give five stars because I love our dogs so much and would def support from them again but had to take off a couple of stars because the building itself and overall mood is quite abysmal. It seemed there have been efforts lately to change that but they've got a loooong road ahead of them.

This is my 2nd bad experience with Verona Street Animal Shelter. Rude, rude, rude! I came across a…read moredog that was wandering my street. I grabbed him b/c I saw a collar but quickly noticed he had no tags. I walked up/ down my street asking if anyone recognized him - no luck. So I brought him home and gave him water and cat food (b/c I only have cats). He's a sweet boy, full of energy, I posted on FB and the local neighborhood sight (Maplewood)... I did all the things and hit all the buttons. I called 911, who dispatched Animal Control, then they advised me to bring him over to Verona Street. While there, a rude ass, tall woman with straight hair, came to the door (with the security guard) and would not allow me to leave the dog... after I was told to bring him there. She asked me who told me to bring the dog there, I asked if I could put the dog down to show her on my phone (that was at 3%) she refused - I was trying to show her the phone number on my soon-to-be dead phone - while balancing a dog. But I shouldn't be surprised this isn't the first time I've encountered RUDE ass women at Verona. If they don't like their jobs, maybe they should consider a different field. Maybe next time, I will turn a blind eye and just let the dog wander and hope that he doesn't get hit by a car. Sadly there won't be a next b/c i will not get involved as much as I love animals - - I will NOT get involved. I hope that the pup finds his family. To that RUDE woman I encountered, today... I hope you step on dog poop and drag it into your car every day until Dec. 31, 2024.

Great place to adopt your next family member. Its very small, not fancy and run by volunteers, only…read moreopen on Sundays but you can leave a message during the week or send an email an your call will be returned. I see there have been some negative reviews- know that they are operating with volunteers and are very low-budget. With that said, the volunteers I worked with were very nice and doing their "job." They want to know that you will will provide a loving and safe home before adopting. You will be "screened" and need to wait a few days before taking your new kitty home. There is also an adoption fee, they need to cover costs. The sweet cat we adopted was in a foster home and clearly very well-cared for. She was socialized with other pets and the owner gave her lots of attention. We are so happy with our new kitty, Phoebe Katz, THANK YOU!

I honestly don't know why anyone would give this place a good review. After no one responded to my…read moreon line application I went in person. They had me fill out a written application. Then I got to see the cats. The cat I was interested in was listed as gentle and loving. The gentleman who came to get her out of her cage had to call another staff to help him because he said she was "difficult". They let you interact with the cat you choose in a small room in the back. The room was crowded with random furniture and generally unpleasant. I understand that cats can be really nervous with strangers but there was no way to tell what her temperament might be in these surroundings. They offered to have the foster call me to talk more about her. Again, no call, no response. I'm guessing some of the people in there were probably volunteers but they didn't seem to know much about the cats in there (or much about cats in general). All in all it was a really disappointing experience. I ended up adopting from another agency.

I was a regular visitor at this shelter, visiting once a week on average and gave the cats lots of…read moreattention and am very knowledgeable when it comes to cats. I am 21 and have been looking to adopt from there for a while. I adore cats and know a lot about caring for them and am really passionate about them. It has been a really unnecessarily long process trying to adopt from there and not a pleasant one, it has grown tiring since I am ready to give a cat a loving forever home now and have been for a long time. The director there, when she actually answers her phone, doesn't take me seriously and doesn't listen to me and what I have to say and insists on speaking to my mother every time, who won't even be a part of caring for the cat and knows nothing about cats, unlike me. She needs to have my mom adopt the cat, it can't be me and she even called me "challenged" (I have never met this woman) while speaking to my mother. I will be the one caring for the cat, feeding the cat, playing with the cat, I bought everything the cat needs (food, window perch, activity tower, toys, beds, litter box, litter etc.) and will for its entire life and study cats daily and know everything about them and how to care for them and hope to work with them my whole life and open up my own cat shelter in the far future yet my extremely busy mother who never has time and basically works 24/7 and doesn't even have a car at the moment is the only person they can talk to and the only person who can adopt her just so the cat can be brought home and spend all its time with me. Absolutely ridiculous and unnecessarily strict and I was treated with 0 respect. I'll be adopting elsewhere, where I, the person who will be taking care of the cat, can adopt and be taken seriously and am sad that the cat won't be living the life of spoiled luxury with me and wish her the best and hope she finds a nice forever home. Also, with all of the open hours I feel like the cats should be getting more one on one play time to help some of the more shy/fearful/aggressive cats. Most of the time it feels like these cats are just being watched during open hours and not played with/interacted with. On the plus side, everybody else I've talked to has been great and the cats at the shelter get a decent amount of space to walk around, play and relax during open hours. They are very generous when it comes to their adoption fee of $100 which includes all shots and spaying and neutering which comes out to being much more expensive. I really respect and agree with their views on cats being indoor only and only adopting to people who plan to abide by this. Them being open to everybody during the weekend as opposed to appointment only during the week lets the cats there get lots of attention, which is really good for them. But they don't seem to want these cats adopted out and don't care how knowledgeable you are with cats and how much love and care and attention you will give to them so unless they change their ways I would go elsewhere to a place with better management.

The shelter is run by caring, loving people who volunteer hours of time to care for the cats.read more

Everything went well! The staff is very professional, knowledgeable and love animals! They help…read moreyou make choices in accessories if needed. Not pushy! They are patient and no matter how many times I called, they were kind. Jeff, the Owner is the most dog wise person I have ever met. He picks up the puppies from local breeders no matter what the weather, weekly. The website is easy to navigate. They keep the shop spotless! The puppies play in groups. It is a total joy to do business to get the new member of your family from Allie's.

We bought a beautiful bred Imperial ShihTzu from Jeff at Allie's Pet corner! We have her AKC…read morepapers and all the PIN numbers, needed to have litters if wanted. We had a beautiful Shih Tzu for 16yrs. Daisy fits our home perfectly

Assistance is adoption process . Staff is attentive. They offer great advice when one adopts a new…read moredog into your home Joanne

Absolutely the best adoptipn network in Rochester, NY. They noyt only got me themost wondercful…read moreloving dog but they dont keep any dogs in crates or cages They are fosteted by amazing peopleuntil adopted. I got my dog Mickey from them and he has quickly become the most important thing in my life. I don't know what I'd do or where I'd be without him. He is just a littlebundle of love that you couldn't take away from me for a million dollars. I LOVEmy rescue dog. Call them first. You will NOT be dissapointed. They are the best rescue in NY, bar none!!!!

Awesome people! Great animals! Slow moving animals but they are respectful and helpfulread more

Though I've never adopted from HEART I have stopped in to both their Hamburg and Williamsville…read morelocations. All of the volunteers are super friendly and so so caring! You can tell how much they love what they do. They're all extremely educated on their animals as well, if you need help finding your match they will find you the perfect cat. :)

This has to be the most beautiful, well maintained SPCA I have ever visited. The building itself…read morelooks epic from the parking lot. (And there is a good sized lot for parking, by the way!) Flowers were planted everywhere. You can see a big metal heart, a gigantic cow, and signs for the petting zoo and the farm walk. We started inside. When you first walk in you are greeted by the gift shop. Lots of fun things here. My daughter of course was totally entranced by this part of our adventure! Then we started with small animals. We saw bunnies, rats, ferrets, and turtles. They all seemed content and well cared for. Everything looked and smelled clean. They had hammocks, toys, food and water, and space to play. The kitties were next. Though the cages are always smaller than you'd like to see due to necessity, almost all of the them had a box, a bed, and a litter box, and quite a few were doubles that had places to climb, toys, and "privacy" visors for kitties who just wanted to nap in peace. There were a couple of larger rooms with cat towers and other fun things for free roam time and visitors! We saw the dogs last. There weren't too awful many, and most of the rooms were signed "staff only". So that part was a little bit disappointing. I would have loved to have a little more interaction with the pups! We wandered outside after that to scope out the petting zoo, which was closed at the time of our visit, and then the farm trail. We LOVED this part, as we got to see horses, cows, pigs, and ostriches! There was also a really beautifully done pet cemetery, complete with "rainbow bridge". If you're an animal person this really tugs at those heartstrings. You know what I'm talking about! The whole farm trail was just so beautifully done and well maintained. And it made for a decent walk, too! On our way back to the parking lot we saw some other things that caught our eye, like sidewalks bricks that were laid "in memory". Right next door is a playground, too! Absolutely 100% recommend for pet adoption, volunteering, or if you are just looking for a fun place to meander like we were.

Lollipop Farm is composed of a board of individuals that turn a blind eye to animal abuse. They…read morehave refused to step in and help dogs that were chained up outside in temperatures well below zero. In fact dogs have froze to death due to their negligence.They also have lied to animal advocates regarding dogs being kept inside an abandoned "house" without heat, food and water- stating that they were taking a dog that was in a crate and had eaten his way through the side- and was stuck and bleeding, for help. Animal advocates watched them back a van in to "take the dog for medical help" while numerous Rochester PD stood guard on the property. However, it was later learned that they never removed the dog- it was all a staged game. Lollypop takes in thousands and thousands of dollars- pays their board of directors massive salaries and continues to abuse and mistreat animals. STOP SUPPORTING THIS TRAIN WRECK!! THEY ARE USING PUBLIC DONATIONS TO FUND THESE SALARIES-NOT PROTECT ANIMALS. After walking through the above mentioned house - through feces and urine and finding more than one dog in this type of situation, Reno DiDomenico, from Lollypop, stated that they don't take action because nothing is wrong. You do the math.

Great service courteous Helpful staff, Melissa was very intuitive to needs…read more Was glad to have been involved with the service .

From the owner: We are at a dog daycare and dog boarding facility that is also medically infused with our employees…read morefrom veterinarian clinics and we also take in surrendered animals and re-train them and rehome them cheaper than any other rescue and we are very adamant on replying sooner than others. We specialize in post op surgery patients, diabetic and any chronic illness as we can medicate and care medically. Our facility has couches, TVs and we do not cage. Our dog boarding stalls are made out of wood and design like horse stalls so that they are not fully enclosed and feel trapped

I adopted my beautiful girl Molly 8 years ago, she has brought me nothing but joy!…read moreThe adoption process was so smooth and everyone was so kind and helpful! The time she spent with her foster really helped her adapt to being the princess that she is .

We previously attempted a rescue from the downtown animal shelter and they had no information about…read morethe dogs. It was not a good experience. BPSBR was the opposite. Amazing place. I appreciate how hard they worked to properly match their rescue dogs and new owners. Melissa, one of the fosters, didn't think we were a match for a dog we wanted. We were disappointed but she told us she'd help us find the right dog and she did!!! I love my girl! The price for rescue reflects the care they put into getting to know the dogs, home visits, etc. Highly highly recommended!