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    Pet Adoption Network

    3.6 (8 reviews)
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    Animal Hospital of Rochester - Additional details about the utter lack of support and care that Dr. Buck can provide to you and your pet!

    Animal Hospital of Rochester

    (33 reviews)

    Neighborhood of the Arts

    I cannot say enough good things about Dr. Buck and her team! I switched from one of the Monroe…read moreCounty vets years ago because it was costing me way too much money. A friend recommended this place and it's perfect. The fees are reasonable and they even have plans where you pay monthly instead of all at once. The plans REALLY help if your pet needs a dental cleaning, as that can be a big expense. I can tell Dr. Buck is in this business because she loves animals and this is always evident. If my dogs have an issue, she fits them in even if I drop them off and they stay with her all day. Her and her team were so wonderful with my aging dog. They are so kind and caring and treat my dogs as if they were their own. I highly recommend this place!

    If you're looking for a caring, professional, and empathetic vet, then run as fast as you can away…read morefrom Dr. Buck! Sure, she doesn't really seem like a people person, her bedside manner kinda sucks, but the care seemed good enough. After 10 years with her as our vet that changed the second one of my cats had a serious medical issue. Our baby boy was losing his appetite and had rapidly dropped over 1.4lbs in a short span of time. Being a caring and concerned pet owner, I called the vet immediately after noticing, and we got an appointment within 5 days. Buck did a blood draw and the concern was his elevated liver levels. However, she didn't share his actual numbers or provide a physical copy of his results. I asked her NUMEROUS times, what if his appetite decreases even more? He's barely eating as it is. Her response? Make sure my other cat (happily fat) doesn't get extra food. I felt totally stranded by her, as my baby was getting worse as the week continued. No solutions, no plan provided, no recommendations offered by her. She couldn't even be bothered to prescribe an appetite stimulant and/or nausea med to try to help with his lack of appetite. Two days later he stopped eating and drinking almost entirely. We took him to the Emergency vet in Tonawanda - the emergency, stress, and cost we wanted to avoid by bringing him to see his regular vet. The Vet there told us he had mild dehydration and an ultrasound showed that he has chronic pancreatitis. After a comprehensive plan and medication, they sent him home and told us to follow up with our regular vet within 7 days. Since I had already called and left a voicemail, she called Tuesday at 12:58pm and no exaggeration her first sentence to me was "what happened?! You told me he was eating on Wednesday". Not "I am so sorry to hear about what happened/that must have been so stressful/etc". Her utter lack of care, empathy, & patience was impressive - truly. It felt particularly cruel after an incredibly taxing and stressful four days. After we had brought him home from the emergency vet, his appetite was still very low and the concern surrounding his food/water intake remained. I kid you not, she said to me "so you brought him out there for an ultrasound?" And I said "no? we took him because he stopped eating, we were heading into a 4 day weekend and knew he needed immediate help." Then she proceeded to gaslight me - even though we initially brought our cat to her because he WASN'T eating and she acted like I lied to her and this was the first time she was hearing this. I finally had to say to her my cat was diagnosed with Pancreatitis she said "what?! I don't see that in his records from Green Acres, *insert audible scoff from her* I'm gonna have to review these records more and call you back". It was only a 5 minute phone call. She did nothing. She provided us with nothing. My boy was still not eating, was on multiple medications that would require refills from her, we had many unanswered questions, and no plans from her for next steps. Barbara Buck. did. nothing. To top the shit sundae off, complete with a turd cherry, she NEVER called me back as she said she would. This vet literally ghosted me after we paid $560 to her. So if you want a derelict, negligent, and awful vet - then Dr. Buck is it. She could have cost my cat his life over something that can be maintained. My diligence, my instincts, and my outreach to multiple other vets saved his life with no help from her.

    PetSmart

    PetSmart

    (52 reviews)

    I'm deeply disappointed and heartbroken over the treatment my dog Ace received at PetSmart. After a…read morerecent grooming appointment, Ace came home with a wound on his neck that he kept scratching and crying over. The area was raw, irritated, and clearly painful. When I reached out to the store, they failed to take responsibility. Despite there being a veterinary clinic on-site, Ace was never examined or given care. I requested an incident report, and though I was told I'd receive a call back, no one followed up. I eventually received a refund, but that doesn't undo the pain and stress this caused Ace. This isn't about money -- it's about accountability, animal safety, and trust. Grooming should never result in injuries, and every pet deserves to be treated with care and compassion. I'm sharing this so other pet parents know to inspect their pets immediately after grooming and demand proper documentation if something goes wrong. Ace is healing now, but PetSmart has lost my trust. #PetSafety #PetSmartReview #Negligence #AnimalCare #GroomingSafety #JusticeForAce The manager has failed to provide an incident report

    Pet groomer Spencer told me my 5 month old puppy was "extremely difficult to manage" during the…read morebath & brush and would need to charge me an extra fee. I would've been ok with the fee and the comment in general had this been said differently. She looked like she just did not want to be there and it made me so uncomfortable that I ended up taking my pup to another Petsmart and had a GREAT experience. Turns out he has some difficulty with the dryer portion of the bath. Work on your customer service and don't work at a dog grooming place if you don't love dogs ...

    Pet Adoption Network - animalshelters - Updated September 2026

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