I've adopted two great dogs from the shelter. The volunteers who work there are very nice and most…read moreof the workers are too. Some really go above and beyond. Some of that can be overshadowed a bit by the rather surly woman who works at the desk. I do feel bad for her as I'm sure it's not an easy job to do but it can definitely dampen the experience. Beyond the staff and volunteers, the shelter itself is depressing as hell. The two rows of kennels that face each other in the middle are intimidating to walk down and the dogs really seem to trigger each other, very stressful environment. The building needs a HUGE makeover. Also, It smells awful, even when you first walk in. I understand there are animals there but the whole lobby doesn't need to smell like urine and various other unidentifiable smells. It doesn't even smell that bad where the dogs are contained, why so gross out front? Anyway, I'd give five stars because I love our dogs so much and would def support from them again but had to take off a couple of stars because the building itself and overall mood is quite abysmal. It seemed there have been efforts lately to change that but they've got a loooong road ahead of them.

This is my 2nd bad experience with Verona Street Animal Shelter. Rude, rude, rude! I came across a…read moredog that was wandering my street. I grabbed him b/c I saw a collar but quickly noticed he had no tags. I walked up/ down my street asking if anyone recognized him - no luck. So I brought him home and gave him water and cat food (b/c I only have cats). He's a sweet boy, full of energy, I posted on FB and the local neighborhood sight (Maplewood)... I did all the things and hit all the buttons. I called 911, who dispatched Animal Control, then they advised me to bring him over to Verona Street. While there, a rude ass, tall woman with straight hair, came to the door (with the security guard) and would not allow me to leave the dog... after I was told to bring him there. She asked me who told me to bring the dog there, I asked if I could put the dog down to show her on my phone (that was at 3%) she refused - I was trying to show her the phone number on my soon-to-be dead phone - while balancing a dog. But I shouldn't be surprised this isn't the first time I've encountered RUDE ass women at Verona. If they don't like their jobs, maybe they should consider a different field. Maybe next time, I will turn a blind eye and just let the dog wander and hope that he doesn't get hit by a car. Sadly there won't be a next b/c i will not get involved as much as I love animals - - I will NOT get involved. I hope that the pup finds his family. To that RUDE woman I encountered, today... I hope you step on dog poop and drag it into your car every day until Dec. 31, 2024.

Everything went well! The staff is very professional, knowledgeable and love animals! They help…read moreyou make choices in accessories if needed. Not pushy! They are patient and no matter how many times I called, they were kind. Jeff, the Owner is the most dog wise person I have ever met. He picks up the puppies from local breeders no matter what the weather, weekly. The website is easy to navigate. They keep the shop spotless! The puppies play in groups. It is a total joy to do business to get the new member of your family from Allie's.

worst place to ever get a puppy from. they lie about where the puppies come from.. they come from…read moreinhumane breeding and they will sell you a sick dog. the puppy we got from here came to us extremely sick, diarrhea, puking, he had Giardia. the person we spoke to on the phone asked if we wanted another puppy... no we do not. we want THIS puppy. an living innocent animal that we chose for our family. this place does not care aboit the health or well being of the animals in their care or the people who are purchasing from them as life long pets! mind you... for thousands of dollars and then you have to take them to the vet after being given a very ill puppy to spend thousands more. If you are a true animal lover please take this advice and NEVER purchase from this facade business. I am begging you all to trust this advice. this place deserves to be SHUT DOWN FOREVER. absolutely sickening. GET THIS PLACE OUT OF BUSINESS. these innocent animals deserve justice!!!!!

I found my sweet little bean of a boy here and I couldn't be happier. The adoption process was easy…read moreand the foster checked in a couple times to make sure we were adjusting ok.

I've fostered and adopted through Kellers Kats and they are amazing! Highly recommend!read more

Lollipop Farm is composed of a board of individuals that turn a blind eye to animal abuse. They…read morehave refused to step in and help dogs that were chained up outside in temperatures well below zero. In fact dogs have froze to death due to their negligence.They also have lied to animal advocates regarding dogs being kept inside an abandoned "house" without heat, food and water- stating that they were taking a dog that was in a crate and had eaten his way through the side- and was stuck and bleeding, for help. Animal advocates watched them back a van in to "take the dog for medical help" while numerous Rochester PD stood guard on the property. However, it was later learned that they never removed the dog- it was all a staged game. Lollypop takes in thousands and thousands of dollars- pays their board of directors massive salaries and continues to abuse and mistreat animals. STOP SUPPORTING THIS TRAIN WRECK!! THEY ARE USING PUBLIC DONATIONS TO FUND THESE SALARIES-NOT PROTECT ANIMALS. After walking through the above mentioned house - through feces and urine and finding more than one dog in this type of situation, Reno DiDomenico, from Lollypop, stated that they don't take action because nothing is wrong. You do the math.

Good luck trying to adopt from here. My fiancé and I tried to adopt a dog recently, and the whole…read moreexperience was honestly pretty upsetting. They told us we had to bring our own dog for a meet-and-greet, which we were expected, even though we live an hour and a half away and I had to work later that day. Time was already tight. When we got there, they made us wait outside in the cold for at least 30 minutes. When they finally brought Willie out, he still had a cone on from being neutered a few days earlier. Because of the cone, the dogs couldn't smell each other the right way, which made our dog bark out of confusion--not aggression. Willie wasn't being mean at all either. Both dogs were just stressed because they couldn't interact normally. The woman handling Willie didn't help the situation. She kept pulling him back and barely let the dogs get close. Then once we were in the pen, our dog Fynn barked again for the same reason, and one of the workers turned to us and asked, in a rude tone, "Does he bark like this all the time? Do you have a problem with it at home? This seems like bad behavior." No--maybe if they had taken the cone off or let the dogs actually smell each other, things would've gone differently. After only a few minutes, they told us it "wasn't going to work" but that we could come back the next day and try again. I was crushed. I really loved Willie and could see him fitting into our home. We already have an Australian Shepherd and everything ready for two dogs. For a place that says they want these animals to find good homes, they made the process way harder than it needed to be. I truly hope Willie ends up with a loving family, because he was such a sweet boy and would've been a great addition to ours. But the way Lollypop Farm handled things felt rude, rushed, and honestly unfair. Walking away without him was awful and heartbreaking.

Awesome people! Great animals! Slow moving animals but they are respectful and helpfulread more

Though I've never adopted from HEART I have stopped in to both their Hamburg and Williamsville…read morelocations. All of the volunteers are super friendly and so so caring! You can tell how much they love what they do. They're all extremely educated on their animals as well, if you need help finding your match they will find you the perfect cat. :)

Assistance is adoption process . Staff is attentive. They offer great advice when one adopts a new…read moredog into your home Joanne

Absolutely the best adoptipn network in Rochester, NY. They noyt only got me themost wondercful…read moreloving dog but they dont keep any dogs in crates or cages They are fosteted by amazing peopleuntil adopted. I got my dog Mickey from them and he has quickly become the most important thing in my life. I don't know what I'd do or where I'd be without him. He is just a littlebundle of love that you couldn't take away from me for a million dollars. I LOVEmy rescue dog. Call them first. You will NOT be dissapointed. They are the best rescue in NY, bar none!!!!

Great service courteous Helpful staff, Melissa was very intuitive to needs…read more Was glad to have been involved with the service .

From the owner: We are at a dog daycare and dog boarding facility that is also medically infused with our employees…read morefrom veterinarian clinics and we also take in surrendered animals and re-train them and rehome them cheaper than any other rescue and we are very adamant on replying sooner than others. We specialize in post op surgery patients, diabetic and any chronic illness as we can medicate and care medically. Our facility has couches, TVs and we do not cage. Our dog boarding stalls are made out of wood and design like horse stalls so that they are not fully enclosed and feel trapped

I came here in 2023 with my mom and was impressed with the open floor plan where the cats free roam…read moreinstead of being kept in cages. I ended up adopting a kitten, spay/neuter, vaccines, and microchip was included in the cat adoption fee. I started volunteering there recently and I am still in awe of how well the cats are treated, no cats are put down unless they are suffering. They also do literally everything possible to keep the cats happy and healthy. I have watched them treat an elderly cat with hyperthyroidism, spending money on two different surgeries to help him. You can tell how much the employees love these cats and how passionate they are.

We ended up here after no luck finding a non-high needs cat at another popular pet adoption org…read more Pet Pride is 100% dedicated to cats and is the best cat adoption org I've ever been to. The house is a cat loving dream, maybe there were about 70 cats when we visited. We ended up adopting a 3 month old fostered kitten from Kitten Kingdom, one of their many domains there for various cats of different ages and stages. There were lots of catios and the cats are generally given free range of the place. The staff and volunteers were great and helped my kids get acquainted with many of the cats. The adoption process was smooth and straightforward. The follow up was great and appreciated.

Fantastic service, this line of work is difficult, yet this Animal Clinic makes it look easy. I…read moreappreciate what they did for my cat "Toothy" and then later for "Roosevelt". Kind and professional. I was unemployed but I could still care for my pets b/c they made it affordable for me.

Excellent care for our cats - one middle-aged and one very young. Staff was very professional and…read moregentle. Social Security recipients included in city of Rochester groups eligible for subsidy.