I wanted to write this review before I went to bed to acknowledge a an associate that went above…read moreand beyond the average call. I went there 3.31.23 and bought two parakeets sadly one died today 4.5.23. I went back and the same associate named Cody that had spent so much time helping me the day before was working today. Thankful I was able to get another bird. Cody again was extremely knowledgeable and helpful again. He took the time to go into the back and hand pick another girl parakeet for me. The staff there is A+ noone pet shamed me for bringing back a deceased bird and everyone was smiling. I waited until I got home to be surprised and the bird he picked for me and OMG is she beautiful. Thank you PetSmart Victor Store Associates I hope corporate gives everyone some for of acknowledgement

My parents brought the family dog Watson here to get her nails trimmed on 10 February 2020…read more Unfortunately, the grooming technician cut them wrong and her toes have become swollen and infected (see pictures). So far, it's cost us $230.32 in veterinarian bills just to treat the damage done by PetSmart when they failed to correctly trim her nails. This, of course, is in addition to the $21.60 we paid for a service they performed so poorly that we had to see the veterinarian twice so far. My father called PetSmart on 18 February and spoke to the manager about the injury they caused. The manager said they would get back to us the following day and, on the 19th, they called back to claim that they "looked at the tape and the dog didn't move" so therefore they assumed that a dog nervously sitting still was fine and they don't care enough to do anything about the injuries they caused, which the vet says may include loss of the nails. Also, as part of the grooming package, they were also supposed to clean Watson's ears and we found out from the vet on the 20th that they hadn't been cleaned. If everything had gone fine, they why didn't they also clean her ears? PetSmart is PetCruel. If I could give less than one star, I would.

Spent half an hour today at about 2:00, picking out plants, signs all said 25% off. Got to the…read moreregister to pay and order two bags of manure. I was told the plant sale was only for "members" and when I went to have the manure loaded in my car, I was told it was out of stock. Back to the register to get a refund, where the clerk had the nerve to ask me to wait as my transaction would take too long. I have NEVER had a pleasant experience at this location. The Palmyra store is much better.

They do not stand behind their nursery plants. Last year, we purchased two Yankee Doodle lilac…read moreplants which are dark purple flowers but when it flowered this spring, it had white flowers. Not at all the look we planned for this garden. They refused to refund or replace the plants because they said the incorrect label was the fault of their supplier. A reputable company would have made it right with THEIR customer and dealt with their supplier separately. Very poor management and total lack of customer service. A waste of $80 for us and will never shop there again. BEWARE...YOU MAY NOT GET WHAT YOU PAY FOR!

Would go back evey time Best customer service ever , staff…read morecan answer any questions I have a new puppy and the staff was able to help me fine the right dog food and went above and beyond

The store is very well organized and the people working seem knowledgeable about the fish/plants,…read moreanimals here. We've bought rocks, plants, driftwood, gravel, and now a fish.

I've had a couple of great experiences with taking my dog for grooming appointments to the Penfield…read morelocation. I wish I had taken her name but I think it's Ashley. She is so kind and you can tell she loves the animal. I will continue to take my dog there.

Love this store and its staff. You can rest assured they are knowledgeable on the many different…read morefood brands of dog and cats and other little creatures. Highly recommend this store. LS

I was greeted by both workers as soon as I came in and they asked if I needed help finding…read moreanything. They quickly pointed me to what I was looking for and the whole experience was very pleasant! Thanks for being so hospitable in a store I had never been in before. Definitely nice knowing there's a good location close to where I live!

Brighton PSP is the best store in Rochester for my dog's needs. I drive over 40 minutes to get…read morethere! Katy the manager is great and cares about her customers. Everyone at the store is always so helpful and so friendly! This is the only store in the area where I can get the raw food that my dog has grown up with. I wish they had groomers there. I appreciate that they are always well stocked. Patty A.

I've been going to pet world for about 5 years now but as of 2025 management needs to step up. I'd…read morelove to change this review but I'd need to see: 1. The holding policy clarified. One day they told me an animal can't be held for pickup. The next time they said they'd write NFS on it and wait for the manager to call back. The animal sold in the meantime. 2. I have left an in-person call-back number twice now because the manager would not pick up their phone when I had a specialty question. I have gotten no communication. 3. The voicemail of the store to accept messages. There's not a posted email, you cannot message the store on FB, and the answering machine is full. There's no way to get a hold of the business. I love shopping local but management like this is going to push me to online ordering from cheaper places that actually respond.

Best place in Rochester for anything fish related. Knowledgeable helpful staff. Only place I have…read morefound live brine shrimp.

Pet wash should be limited to about 45 minutes or extra charge. Keeps others waiting to use what is…read morea convenient service.

Love having this store in Victor! We have 4 cats and they have great choices in food, treats, and…read morelitter. A little pricey but quality products and great staff!

The worst display of customer service I have ever encountered. The associate was yelling in the…read morebackground while trying to talk to a different associate. She then got on the phone and hung up on me. She did not care to be patient when working through challenges with an anxious dog. I asked for a manager who was equally as bad. The level of bias was alarming.

A great visit with the fresh Ollie's brand. They always have what I need. I will be back!read more