They are terrible. The installer would not go on our roof to set up the bracket and dish so my 69…read moreyear husband went and did his job. He hooked up the long cable( need the shorter one) and they said they would send the same guy to do that. So they didnt send anyone. we have 100 extra feet of cable and the only way to fix it is for my husband to do it. the service went out for over 24 hours 2 weeks ago. they said they could get some one out in about 5 days. my husband went back up on the roof and the dish was completely off the cradle ( half way down the roof). clearly the installer had not clicked it in properly before my husband installed it. My husband fixed it.. i guess he is a verified Starlink installer now. we paid for service.. which there is none. i have photos and would love to share if anyone needs them. This company should not be in business and not representing the Starlink product. They don't have qualified employees, they don't care, huge rip off. stay away.. very sad to spend this much money and have to do the job yourself.

I'm in Seattle and the rain sometimes sinks my cable (literally) and Starlink Installation Pros…read morehelped me get my new dish in place. David P talked to me and was super nice. He explained everything in plain english. Then Tony came to my house and put it all together. He worked fast and made sure it was done right. Now my internet is top notch and FAST! Thanks guys!

I was told to come to a store to exchange my router and upgrade…read more First I went to the office on Stassney and the sign said they had moves. I went to the one on Brodie Lane, thinking aI could finally exchange the old for the new. But no! Their system was down. That doesn't bode well for an Internet company! Now I'll have to try the store in Southpark Meadows. HopefullyI'll have more luck there.

Spotty, inconsistent internet and awful customer service…read more Loves to gaslight you when you question why your bill goes up randomly out of nowhere (by almost $20 every time) for the same internet. They accused my non-existant child of ordering TV services on my non-existant Roku. When I asked who authorized any added services and why they wouldn't bother to send a notice, alert, email (literally anything) that this was added on, they said, "Oh, we had the wrong account pulled up." Shady and clearly disorganized company. Ridiculous.

The five stars are specifically for JOE. JOE helped my 82 yr old mother with her new iPhone…read moreupgrade. He made sure her phone was backed up, helped her transfer her data, even tried to recover a password for her. When she didn't know the answer to a question, they called me in Colorado. Joe's customer service and people skills are exceptional. She's had a complete opposite experience with another employee at that store and been given the full 'you're old and not worth my time' experience. It was an employee named YUHEI. He was dismissive, rude and made her feel very bad. He didn't see any commission so he wasn't going to 'waste' his time.

I wish Verizon would get it's act together when a customer dies. I tried closing down my deceased…read morebrother's account. Their online portal for doing this wanted my info, and it would not accept the request because my phone number(I have had for 20 years) was invalid. I called their so called bereavement line and they tried to do the same thing, but could not make it work. She told me to take an original death certificate to an "Authorized Company Store" so it could be scanned in. The closest one is 40 miles away. I get there and they try to do the same thing! Then they realize I am not a Verizon customer, that is why the system does not see my number. HOW STUPID!!! After that, they did not scan in the death certificate because there was "outstanding equipment." Why didn't the call service rep tell me this? I had explained that my brother was totally digital with his bills, and he left no passwords for me to access his computer. It is bad enough dealing with an unexpected death, but to be given the runaround like this is unacceptable.

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

I just bought my house and had AT&T scheduled to come install my WiFi. What was supposed to be an…read moreeasy plug and switch ended up being much more. Kenneth Hyatt KH308P went above and beyond to get the router into the perfect location. He was knowledgeable, kind, and did an outstanding job installing my WiFi.

kenneth hyatt kh308p…read more The friendliest and most knowledgeable technician I've ever worked with. This Tech really knows his stuff and does a very clean job. I would give him a 10 star review if I could.

I had a bad experience with another company. Shawn and Charles from Pick Telecom came to the…read morerescue and saved the day. They were able finish the work of the other company and have worked closely with me to help control costs. They have expertly rewired much of our campus with new data cables, installed new network switches throughout the campus and have fixed our existing damaged phone lines. I would highly recommend them for their A-Class professionalism and quality of work.

It doesn't get better than Charles from Pick Telecom. He is always responsive and knowledgeable…read more If you ever need assistance with your phone system, do not hesitate to contact them. Keep up the good work! - Doug Z.

We had a great experience with Securimax and are very happy we chose them. After a few incidents…read morenear our home, we decided it was time to invest in a full security system with cameras. We spoke with several companies, both big national providers and smaller local ones, and ultimately went with Securimax. What stood out was their local presence and the hands-on approach, especially from Jack, the CEO. The installation itself was fairly involved and took most of the day, but everything was handled smoothly and professionally. Since then, their service has continued to impress. They're very responsive whenever we have questions and have been flexible in helping us adjust or expand the system as our needs evolve. Overall, it's been a really positive experience.

Absolutely the worst company I've ever dealt with!…read more I hired this security company thinking I was protecting my home, but instead I got stress, wasted money, and zero accountability. The installer showed up late, seemed completely unprepared, and didn't even know how the system was supposed to work. Sensors were crooked and one camera works only sometimes. When I asked about it, I was told "that's how I was told to do it" and "most people think it's ok". The system went offline multiple times, including once while we were out of town. What's the point of paying for the services if it doesn't work when you need it most? Customer service is a joke. Calls go unanswered and when someone finally responds, they act like you are the problem. Every issue was blamed on my internet, my phone, or "user error," even though the system wasn't working rights from day one. How is it my fault when the app says that a camera is offline? What am I supposed to do but contact them. I pay them monthly for the service, so if something says it is not working then I think it's reasonable to say I can call them. What is not reasonable is for there to be no customer service when the system is malfunctioning. To make matters worse, I was locked into a contract and threatened with cancellation fees instead of offered real support or a fix. If you care about your safety, your money, or your sanity, stay far away from this company. I regret ever signing up. I thought I was doing good by going with a small company, but I should have called ADT, Vivint, or someone bigger.