I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

I had to go into a Verizon corporate store to get an actual physical SIM card for my son's phone…read more It turns out those aren't so easy to get anymore. The people at this store were so great. Super competent and willing to put the effort into making sure I got what I needed. It took almost an hour to do but it went by quickly and they never made me feel anything but comfortable. The best part? They actually made it happen and I left with exactly what I came in for. I'm happy with the services too which I've had for almost two years.

Save your time, money, and sanity. I visited this store expecting assistance and good customer…read moreservice for my device & home internet. I went in days before my trip to Japan to ensure my device was ready for international travel, especially since I don't speak the language. I knew I would rely heavily on Google Maps and translation apps to communicate while abroad. They sold me their "BEST" plan along with a "3-day travel pass" supposedly designed for travelers. To my surprise, the device didn't work when I arrived in Japan. I reached out to their customer service line for help, but received no assistance. Thankfully, I was able to use my iPad mini with an eSIM I purchased from Klook to communicate. However, when I returned to the states, I continued to experience issues but now with missing signal and calls for nearly two weeks. I reached out to the individual who sold me the plan, as well as to their location, but got no response. I also contacted the store where I made my original purchase, only to be placed on hold for long periods. Recently, I visited another location in Austin, where I finally received help. They managed to get my phone functioning correctly and improved my internet connection by providing the gray tower. I brought the white box back to return it to the original store after waiting in line. I was turned away stating that the that the driver license was needed to make the return even thou I had a photo of my driver license and could verify with a security pin and I asked her if we could call costumer service together to we get them their device back and she simply stated that she can't because she was the MANAGER --- and she said I don't know why that other store would give your another box it's seem like they're were just trying to upsell you and if you wanted that one you could have asked us. Nevertheless I don't think there's an excuse for all the false promise on selling their product & not delivering and no communication.

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

I had a bad experience with another company. Shawn and Charles from Pick Telecom came to the…read morerescue and saved the day. They were able finish the work of the other company and have worked closely with me to help control costs. They have expertly rewired much of our campus with new data cables, installed new network switches throughout the campus and have fixed our existing damaged phone lines. I would highly recommend them for their A-Class professionalism and quality of work.

It doesn't get better than Charles from Pick Telecom. He is always responsive and knowledgeable…read more If you ever need assistance with your phone system, do not hesitate to contact them. Keep up the good work! - Doug Z.

If I could give Leo with Telco more stars I would. Leo came to clean up the mangled mess we had in…read moreour data closet. If we so much as opened the door, something quit working. Our phone and internet frequently went down due to loose wires. Leo took care of all that. He worked magic in the closet and now it is clean, organized and we don't have to worry about our phone and internet going down. He was pleasant, kept me informed throughout the process and cleaned up when he was done. The price was fair and he scheduled us very soon after we called asking him to come do the work. We could not be happier! This is a company you can trust to do the job right the first time and even better than your expectations.

From the owner: Telco Data specializes in Business Telephone Systems, Hosted Telephone Systems, VOIP Telephone…read moreSystems, Traditional Telephone Systems, Structured Cabling, Data Cabling, Voice Cabling, Data Wiring, Voice Wiring, Telephone Wiring, Fiber, Coax, Telephone Service, Voice Service, Internet Service, Server Installations and Upgrades. Business & Commercial Services Only - No Residential Services.

What an absolutely infuriating experience I've had with Reallinx. After spending a year with Time…read moreWarner Cable Business class I was sold to Reallinx by a sales rep that quit about a week after I signed a contract with them. For a minimal savings per month, I was sold on 'local friendly service' that was more personalized than dealing directing with Time Warner Cable. Not even close. From the get-go we started noticing hiccups in the service. Slow internet speeds (slower than advertised), increased downtime and spotty customer service. After having to move offices and maintain our internet service (we're an internet-based company), we were made to sign another 1 year contract with them. Within a month of signing the new contract, we had enough. For 3 months, they had charged us $1400 over our invoice. We had increased downtime, enough to where some days we needed to send employees home so we could get our work done. What was Reallinx response? "it's not our fault, it's time warner's fault'. Every. single. time. We would call Reallinx, be put on hold, and wait while they called TWC to figure out what was wrong. Why can't I jut called TWC directly and deal with the problem faster? What's the point of Reallinx? TWICE, we had a Time Warner Cable tech come to our office telling us that Reallinx support had no idea what they were doing. The customer service has been terrible. So I'm an unhappy customer, I would like to terminate my contract. However, while Time Warner Cable (the REAL provider of our internet) has a flat termination fee of $175, Reallinx has a termination fee of the 'remainder of the contract', meaning...just about the full year that we have to pay. Ridiculous. Even though we've given them a 30 day notice to not renew our contract (standard among most industries), we've just been informed the fine print reads that they require a 60 day notice. We're now locked back into yet another year with a service we absolutely do not want and do not recommend. We either pay them for a full year of service, or stay with them again. Ultimately it's our fault for not looking at the fine print, but seriously. They don't care about their customers, they have no interest in whether we're happy or not, and hold us to an unfair contract. Not local business friendly at all. I do not recommend them at all, and will continously tell all my central Texas customers and colleagues to stay far away from them. Worst integrity I've seen in a company in Austin in years.

I didn't think it was possible to have poorer internet and customer service than Time Warner Cable…read moreor Comcast. But then, we got Reallinx and it is by far the bottom of the barrel scraps. Here are the main reasons: 1) Shotty internet. We never had a reliable stream of internet at our office since we got them. Although Reallinx resells through Time Warner Cable, we rarely had trouble with TWC directly as far as internet connection goes. 2) "They don't know WTF they are doing". There were 2 times when the Time Warner representative came out to our office to pick up the old equipment since we moved offices. Unfortunately, there was a mixup in communication between Reallinx and Time Warner, so they ended up taking the working modem, which took our internet down for a day and a half. 3) Billing incompetence. For 3 months from Nov '14 - Jan '15, they overcharged and billed our account an additional $1,400. Reallinx had no idea what happened and they did eventually reverse it after those 3 months. It was pretty damn annoying having to deal with it in the first place. 4) Ridiculous termination agreement. This is the most absurd termination fee that I have ever seen, and it's my fault for not catching it and signing up for Reallinx in the first place. Most places like TWC have a flat termination fee of $175 if you cancel, and you have to give them 30 days. Not with Reallinx! I gave Reallinx more than 30 days notice, and they replied with needing 60 days notice, or else they will charge us the remainder of the contract (which is pretty much the rest of the year). Stay away from this company fellow Yelpers, this company is garbage.

I gave 360 a great review on Google because I do believe they work hard and try their best to…read moreprovide us with the best service they possibly could. They also saved me a lot of time on phone calls. Although this review is going to be a bit different since I'm a little more honest on Yelp. Mind you this is in no way an attempt to put down 360 - I really do believe they are a great company, just not entirely for me, and here's why. I definitely would recommend this company to anyone, but unfortunately for me, there's one problem. I'm a CONTROL FREAK. I don't recommend this company if you're someone who loves to keep track of items and be in control of who and when you want to call. I never expected 360 to work off-hours or on weekends, they have a life. The only problem was, I had problems and delays during the weekends and off-hours and I didn't want to go around 360's back and not give them the commission they deserve. Basically, if you have a problem at 6:30 PM on a Friday (or missed your call), your representative may not get back to you until 3 PM on a Monday. And when they help you on that Monday, they won't get services provided to you until Thursday (this is purely an example). This is in contrast to someone like my home mortgage lender who would pull over to the side of the road to take my call or stay up until 2 AM to ensure we had things ready to go. I know they're doing this to help get the sale, but for someone like me who has worked in customer service, it shows me that I'm being taken seriously and someone is on my side. I also wished they had an online portal for their sales folks to help everyone stay on the same page. For my 360 concierge to get multiple emails from me must drive them crazy, and I wouldn't wish that on anyone. A portal with a task list with descriptions of progress - that would be amazing. Once again, not an attack, just constructive criticism from someone who needs to keep track of things to remain sane. Remember, they're doing all of this for free and their money comes from the commission. Regardless of whether they work hard for you or not, they're doing us a favor to help us save some time. But again, I say, I don't recommend if you're a control freak and that's not on them, this is an us (those who are neurotic) problem.

We worked with a group of investors that purchase homes in the north Austin area, and help lease…read morethe homes once they are acquired. We had an issue with one home that already had tenants. The utilities were unnecessarily transferred to the new owner, and then back again to the tenants. This resulted in wasted time and money (utility transfer fees). We tried contacting 360 Home Connect and our contact Savanna. No reason was given or help offered to remedy the mistake. In fact, we received no response. Very disappointed with this service.