I'm so unhappy. I bought tires and was promised I would get free tire rotation, balanced and alignment anytime I needed while owning these tires. Every single time I call or go by, they can't do it, either no time or a wait time of 2 to 3 hours. An appointment is necessary to make the customers happy. Since they sold me tires, they have gotten their money, and no need to keep me happy anymore. Well, I'll never buy another set of tires here. I've bought many here too. The only secure appointment you'll have here is the day you buy your tires and have them put on. Good luck! This is at the location in Springfield, MO Campbell street. read more

Avoid this place at all costs. These people who work here have no idea what is going on. They are unprofessional and do terrible work.

This place has horrible service! Advise to anyone don't come here for tires. They rip you off!!

Do not buy from RNR! They are a racket! You come in to buy tires and they give the song and dance. You decide to do the 6 months same as cash and then they have you. The leasing lady gets you to sign and initial on the dotted line. Pointing out your 6 month purchase price. Never does she mention the monthly "fee" that you can decline, but she glosses over that... because it's "complementary"... my a**! So when 6 months comes and you now have paid $300 more than the orignal deal, how are you feeling? Well I feel pretty cheated and scammed. Not to mention when I brought it up, Dallas at the store decides to be rude and condescending. Great way to make customers feel. I wouldn't send even someone I don't like here. Don't waste your time or money. read more

RNR Does not even get a one star rating from me. They give you cost up front. They put tires on, Then wham if you don't pay off in 3 months your paying almost 2 grand. i was receiving text message for late payment which was i wasn't, they are worse than a rent a center. read more

Dakota that works there is awesome. That being said a manager named Laura called me an said she was gonna take the merchandise back if I didn't pay it thst day. On a Saturday. I found a way to pay it, but after a year you'd think they'd give you some grace an give you a chance to pay on Monday. They are overpriced an really demanding. But usually they are quite polite. But they treat you like you bought from a loan shark after 5 days late. Seriously do yourself a huge favor an buy somewhere else if you can. read more

Sure it costs more in the long run but if you're in a bind financially and need a whole set of tires this place is fantastic! Everyone was professional and courteous in spite of the pressure of serving numerous people needing assistance. I love my tires! read more

If you do a payment plan with this business, track every penny towards your payoff. And expect that even when you make your payments they'll call you and text you regularly saying that you have not. Store workers will claim you have stolen merchandise after two days of "not making a payment," even though you've made your payment. Use a credit card and pay interest elsewhere- I promise it'll be less hassle and worth it. read more

with i could put down a 5 star rating BUT the ONLY reason I'm even putting down a 3 is because the manager named Dallas at the south Campbell location. I've had been having so many problems with the other staff (especially the female in charge of financing (Lauren) ) he stepped in and took care of the problem just over the phone. he was very respectful. I wish I could say the customer service out side of him is good but it definitely needs work. read more

Buyer be aware!! Price check this place!!! They may offer 0% financing but they are charging $200-$400 more per tire. They quoted me $2409 for a set of tires I got elsewhere for $1300. If you do the math for 6 months the difference in price is like charging 225% interest!!!! read more

My $200 cash down payment somehow went missing, my fault, pregnancy brain I forgot to demand a receipt because I thought I was dealing with a reputable company. Like I said. My mistake for believing this was a reputable company. Their mistake, my tires cost roughly $1000, ignoring the $200 cash down payment that disappeared I would have had the tires paid off by January. January comes and goes, I'm STILL being charged auto drafts. I call when I can, dealing with a newborn it's hard to make time for this but that's not their problem it's mine. The guy on the phone says yeah, those are paid off. I'll have them cancel payments. Cool. Dealt with. February comes, more charges? Wtf? Call again. New guy, oh yeah we over charged you $30 bucks let me have the account lady give you a call. No, you overcharged me $300. Accounts lady never calls. It's now April. No more charges have hit so I've decided I don't care anymore. It's not worth my time to fight so instead, here's your review. Go somewhere else. Demand receipts if you can't go somewhere else. Don't deal with these people unless you have the time to constantly keep them in check because they will scam you. I'd rather take public transit than deal with this company ever again. read more

I was happy to find that they have a 6 month same as cash financing option. I asked about an alignment and they said it was included with the price. This is great! read more

I scheduled for tire rotation and alignment thinking this was where I bought my tires...let's just say that it will be the place I come from now on!! read more

DO NOT GO TO THEM! THEY ARE LIARS AND SCAMMERS! An indicator came on in my car, saying "low tire pressure" and they told me that all 4 tires were in terrible shape, with exposed wires and needed to be replaced at a cost of over $1,000, with a payment plan that if not paid on 6 months would jump up to over $2,000. The clerk wasn't doing a good job explaining and then looked at me funny. I limp sometimes and he said, "Do you get disability or something?" I told him no, because I have a job. I just asked if they would put a little air in the one they said was worse so I could get home. My car had good tires when I bought it recently, and has hardly been driven. They got snotty again when I asked to have air and said, "Why? The tire's bad." I said I couldn't stay because my son was going to be home soon and I needed to be there and couldn't wait another hour or so for them. That was true, unlike the lies and scam they tried to pull on me. I took it to another shop after getting home and the back tired were just a little low from normal use, and the front ones were overfilled. The shop adjusted the pressures and the light went off. All 4 tires were in great shape. read more

I called earlier in the day about getting my tire checked. I was told to come by at 4 and they would get it looked at. I showed up at 4 and told it would be a 1 to 2 hour wait as it's first come first serve. Maybe say that on the phone next time and not tell someone to come by at 4. Wasted my time. This is the second bad experience I've had with them. Will never be back. read more

Most of the staff is great and wonderful to work with. The new account manager needs more training on how to better work with current customers and clients. She can be very hateful. read more