Brought my car in to replace rear two tires. after an hour of waiting I went to the front desk to ask for an eta. I was told there was problems with my engine and they recommended that I spend another $400 to have it fixed. I declined and they said it would be a few more minutes before they had my tire changed. Another 30min passed and I went back up to the front desk to see what was happening. I was told the tires that I requested weren't in stock and they had to drive across town to their warehouse to get them. Another hour passed and I got my tires. I try to be a patient person but 2 hours and 30min seems excessive for two tires. read more

I tend to be pretty low-key and give people a break so I will quickly tell the story of why I think this particular Big O Tires on Republic Road stinks : I had some issues about a year ago and they worked on my car and then I started on a road trip got about an hour and a half into it when they were problems I had to be towed back to the Big O and they told me that there were some parts that weren't put on correctly. So I gave them some slack and then just this past month I went back there to have my tires looked at and rotate it before I went on a road trip again , and after a very long afternoon and an expensive one at the end I had a lot of work done . I got Parkway to my destination in Colorado when I was having lots of Tire issues and ended up getting into a repair shop and they told me that the lug nuts were not put on properly and that my tire was about to fall off. So anyway, everything that I have read on this site about the customer service about people not really being confident about lots of other things... it is all true! I will never go back to this place I am sorry I spent my money there and am going to be a little less laid back when services not good. I wish all of you the best in finding good confidence service! read more

went in for 4 tires and alignment. left with 4 new tires and a bunch of scratches on my wheels. manager Jacob said one from a pothole, one from a rock, and the rest from a curb. I wash these wheels almost every week and know the details. 4 wheels with fresh scratches after pickup trying to say I scratched all of them on my way home. just another 1 star to add lol. don't go here. they are offering to "touch up" my white wheels but claiming they did no damage. read more

NEVER will i come here again anytime ive came they cant even fully align it when they "work on low cars" today i came by at 11 had the tires to put on already i go out their at 4 o clock and the car is just sitting on the rack. not even started asked to just get the car back shoulda checked before i left but i'm missing a lug nut as well place is a joke read more

If I could leave 0 stars I would. Dropped my dually off today to get the tires rotated(dismount and balance because aftermarket wheels). Picked up the truck after hours and they did not rotate both front tires to the back like I told them to do. This was literally the whole point of the rotatio. my front 2 tires had some uneven wear so it was really obvious to tell they did not rotate the driver front to the back. They did on the passenger side though. So pissed off right now they charged me $142 and did not even do their job right. You would think a tire rotation would be an easy job for A tire shop. BIG O MISTAKE read more

Assistant Manager was snarky to customers and other employees in front of customers. I am not sure if the other employee was learning or what but she asked a customer a question and the assistant manager popped off very snarky " you have to check that first" she could have handled that more maturely. read more

had an appointment at the west republic Springfield mo. got there on time fill up all the information waited and 45 minutes later the lady comes out and tells me she doesn't have a technician to perform the service I had an appointment for. worst service ever. read more

If you're looking for a place where they value customers and handle their customers cars and items with care, DO NOT COME HERE. You'll just leave with a headache. 0/10 Customer service 0/10 Reliability 0/10 satisfaction I came in there on October 15, 2021 to get 2 new tires for my truck. I waited 2 hours and when i got my truck back I found a noticeable scratch on my chrome rims that wasn't there before. I was told to come back the next day to speak with a manager so I went back and talked to him but he seemed like he wasn't in a good mood and said to get back with him next week after he talked to his camera guy. Went back that next week but all he did was say he was going to get back with me and he hasn't. Only reason why i'm giving one star is because they at least got the tires on the wheels. I was hoping for things to get resolved but they have no interest in resolving the situation. read more

Big O Tires - Auto Repair Near Me - Springfield, Missouri

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If I could give them zero stars I wouldn't give it a second thought. In about 14 months I already have to replace my lower ball joints and control arm that I got done by big O. They have a 30 day warranty which is dog shit and is probably the dumbest thing I've ever heard and what's worse is the warranty doesn't even cover parts that failed in the 30 days. So now I have it at ricks and have to get it fixed. I fully recommend ricks automotive. read more

Big O Tires - The parts I got replaced at big O on 11/17/22 - Auto Repair Near Me - Springfield, Missouri

I will never do business with this organization again. The 1st time I was in the establishment, I overheard the manager talking about a potential female employee in a sexist manner. I have since had HORRIBLE customer service from the establishment. I DO NOT RECOMMEND THIS LOCATION AT ALL. I called to have a tow-in for a flat tire. I was given the runaround. I had an extremely rude and incompetent employee who could not comprehend what was needed. I'll NEVER return or recommend anyone to Big O for any reason. Don't waste your time!!! read more

The manager at this location is hostile to customers and demands everything to go his way. He interrupts customers conversations with the counter guys. The Assistant Manger, newly promoted is SOLID GOLD. I still however DO NOT RECOMMEND this shop. They will always treat their patrons like dollar signs. Customer care is no where to be found. They will find problems with your vehicle, that can wait, but claim it's an emergency to address immediately. Trust me, I've been going there for years, but lately have had enough with the management at this location. I'm taking my $$$ maintenance budget ELSEWHERE. Good luck in 2023, cuss this place continues to disappoint.. I am done with you. read more

The service here is awesome. These guys go out of their way to make sure each and every customer is taken care of. They are extremely respectful and honest. I went in for 2 new back tires and the wait was a little longer but it was expected beings that they were pretty swamped. I think I waited about 2 hours for my tires to be replaced, my front left tire to be repaired, and balancing to be done. I didn't have an appointment that day either so these guys will continue to have me as a customer. read more

Big O Tires - Auto Repair Near Me - Springfield, Missouri

Crazy slow. Had a 9:00am appointment for a slow leak, tire rotation, and oil change. 11:15am and still not done. Person I was working with has an, "I hate my life" kind of attitude and clearly has no interest in providing friendly service. It's hard to be tolerant or forgiving when they don't seem to care. read more

unreal! ripoff a 20 yr old female!         on june 2, 2020 @approx. 1:38 pm.  my daughter (20 yrs old) went into big o tires 1503 w republic rd, springfield, mo 65807.  ph. # (417) 890-5000, for a vehicle state inspection for $12.00.        about 4:00 pm the same day, i called nick mosher who is an employee at this store.  i asked why my daughter was charged $338.97 for a third brake light for a 2009 mitsubishi galant and a $15.00 labor charge for 2 little screws.  i was told the part was bought from auto zone.  i requested a receipt for auto zone so i could pay off acima (the finance company) and take the bulb/light back and end up paying a third of that through amazon or auto zone.    probably even cheaper than that if i even tried.    nick mosher told me that he did not have that authority and that he would need to contact his manager jason elam and to call the next day.         on june 3, 2020, i called mr. elam who is the store manager and tried again to request a refund for the bulb/light.  mr. elam stated he would have to contact a territory manager mel atteberry and to contact him the next business day.        on june 4, 2020, i again called mr. elam to see what my options were to fix the situation.  mr. elam stated "we have due diligence to mark up parts in the automotive industry and that the same bulb goes for over $500 for a 2009 mitsubishi galant third brake light bulb/ brake light."   mr. elam also told me that they bought the part from lowe automotive for over $235.00.  i told him i found the same bulb/light on amazon for $111.00 and auto zone for $199.00.           a female child goes in for a $12.00 inspection so she can get tags for her car.  bill comes back being $413.36.  i try to teach my kid to do things on their own.  this is what happens?  this would never happen to 45 year old male.  never!  this business doe not care for the customer what so ever.  i tried to resolve the issue 3 times... i was denied all three times.  people need to know that it is not right to mark up a bulb/light that much for their company to make money. read more

Big O Tires - $338.00 FOR A BULB/ THIRD BRAKE LIGHT - Auto Repair Near Me - Springfield, Missouri

Call to asked if they have my wheels size and one of the worker didn't answer and hang up on me. Very rude!

I went in for 4 new tires, oil change, and to check my brakes. I was in there for 5 hrs. They kept saying it shouldn't be too long. Never checked my brakes, tire light came on the following day, and it pulled to the right. I called them and made an appt to get it checked . Next appt. I was there 4hrs. They stated I needed a new battery and had me go out and look and it was wet. It wasn't wet before. The whole time I was there almost every customer they had sent out to look at their batteries. (Fishy). Next they said nothing was wrong with the car and showed me an alignment slip ( all green). He states I am done and hands me the keys. When I went outside my car was not there. I went inside he looks around and it is still on the rack (running) he takes it down and states oh this is your alignment slip and there is a slight right issue (see it is yellow and points to the right car diagram) when I get my car another guy states "I didn't know how to turn off your radio". 5 wks later my 2 front tired were completely flat. Super frustrated!!!! Still have tire issues but no money to fix them. But, they stated nothing was wrong read more

Went to get a simple oil change when it was done no body touched the car for over 30 minutes ended up taking and hour and half wasn't notified terrible customer service would not recommend read more

Had a nail in a tire and this was the closest place to me. My dad has always loved Big O, but I was not impressed with this specific location. Waited for 3 hours with an appointment. Ended up having to replace the whole tire. They do offer free water and coffee, but the coffee was old and burnt and they were out of cups. read more

Don't bring your car here, there's a reason they are cheaper than other places and offer "free" services. That reason being they will absolutely manhandle your vehicle and then charge you to fix it. Big O No thank you read more

No problem with the service, but the customers are either scamming or stupid. Nobody I ever saw gives free alignment with the purchase of tires. Everyone wants something for free. They also want it now. Everyone knows policies better than employees. I couldn't work here. read more

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I'm leaving today on a road trip across country. I needed new tires and it was late in the day but the team here got it done with a smile. Thank You for your Amazing work! read more

Big O Tires - Thanks for taking care of my Yellow Honda Civic Type R - Auto Repair Near Me - Springfield, Missouri

If you want to pay TOP dollar and get the absolute MINIMAL amount of work required, almost to the point where you don't even think they touched your car, then this is your place! And they could careless about customer service. read more

Wasted my time was there for 2 hours to get my truck alignment they didn't even do it tried to charge me 950$ told me I need a bunch of stuff replaced which I know I don't do not recommend read more

You might as well beat it with a wrench yourself. Every time I've gone there they have screwed me over in more ways than one. One time i got my car back and it looked like someone took a knife to my tint and my steering wheel read more

Made an appointment for an oil change 2 weeks in advance. Once I got there, my truck sat out in the parking lot for 50 minutes before they pulled it in. Oil change took them 15 minutes. If I'm making an appointment for a 15 minute oil change......I shouldn't have to wait over an hour for it. Then to top it off, I got a call once I got back to the office (thinking they might apologize and offer me a free oil change) but instead I find out they accidentally left the under-shield off of my truck so I needed to come back. Lesson learned: don't go here for oil changes! read more

Second time at this auto establishment and I went in for a standard oil change on my car. I previously had service at this location and was less than impressed but decided to give them a second chance. Had an appointment for 3pm. The garage was full so I figured it would take a short while for them to pull my vehicle in. I sat in the waiting room until 5pm and my car was still sitting in the lot awaiting an oil change. Needless to say I will be taking my happy ass somewhere else for my auto needs. Not worth your time considering they'll take advantage of your time. read more

I had an appointment @ 11am for a simple oil change around or close to a month ago. I sat in the waiting room for 30 minutes until they pulled my car in the garage. They proceeded to take another hour to finally change the oil (90 minutes total). If you like your time wasted, go here. read more

They were very kind and made to sure to be extra careful with my company vehicle. Clean facility, kids area , best part though , the staff was personable and made it an enjoyable experience. read more

Don't ever go here if you are a female. my wife stopped in today to get an inspection. after inspecting the vehicle they told here that a bulb in her 3rd brake was out and that her windshield wipers where bad and needed new ones to pass inspection. funny thing is they charged her $18.75 to change the 3rd light bulb and $37.50 for windshield wiper blades. I just replaced the windshield wiper blades in November with rainx wiper blades and yet she still needs new ones to pass the inspection. then they went on to tell her that the ball joints and wheel bearings in the front end had a lot of play and that they needed replaced (which I just changed the entire front hubs with wheel bearing and ball joints myself along with new sway bar links this August.) Then to top it off they said she needed a new battery and that it was bad. which I tested myself ( 12.5 amps before starting and 14.3 charging). so she leaves with a $71 bill and she went for a $12.00 inspection and she felt the whole time like they were playing her. so again if your a women. I would pass. read more

I made an appointment here to get new tires and they didn't have the ones I requested. I was sold more expensive tires that they still had to go get from a warehouse and charged me full price for, despite saying they would sell them at the price for the original tires I selected. The whole process took over an hour. I came back to get a free rotation months later. They told me it would be a 45 minute wait. An hour and a half later they still hadn't got my vehicle in and I asked to get my keys back because I was going to be late for an appointment.The desk worker was on the phone and it took another ten minutes for the guy to give my keys back to me, despite being in a drawer several feet away from him. I left visibly upset and I don't usually let things get to me. read more

I typically shy away from any type of "big box" type of store but these guys did a great job on my Jeep Cherokee and provided prompt service and did everything I asked and did it correct the first time. I needed to get a tire looked at that had a slow leak and I went up there on a Saturday and they took it off and showed me the nail in the shoulder and offered to put a set on then and there but I wanted a specific tire so I had them order a set (which took less than a day) and came back a few days later to have the work done. I was charged nothing for them to look at the issue (which should be the case but a lot of shops now would have wanted $20 to think about looking at a tool to do anything). The guys were all very professional, did absolutely everything I asked, completed the work in a timely manner, and everything was priced fair. Even though I typically don't use the big guys for a lot of purchases, Big O on Republic Road did a great job (didn't mess anything up, did everything I asked, did an excellent job on the alignment) and I would definitely recommend them to a friend or family member, thanks for the great job and service. read more

In town to pick up our daughter from Evangel University. 900 miles from home, my car starts to make an awful noise. Big O was recommended by a staff member at the Hampton Inn. Joe came out diagnosed a bad pulley. Left to get my daughter, came back. They put it on the rack so they could pinpoint which pulley. They found problem gave me a price to fix, but said it could make it home. We decided to drive it home. Yes we made it. They were very knowledgeable, very helpful, honest, and friendly. When we decided against the repair, they would not charge us! I offered to pay they said no. I had to drop a twenty on the counter for pizza and run. They were a true blessing. Thank You!!! read more

So I called Big-O Tire last week to see about making an appointment to get 4 tires mounted and balanced. "We generally don't make appointments. Most our business is walk in traffic." Well, I show up this morning to have tires installed and I was told that it would be 45 till they could get me in. So I made an appointment to come back in an hour, allowing me time to run a couple other errands. Now that I am back for my appointment I am being told 45 minutes again. So, I would rate Big O Tire on 1503 West Republic Road with NO stars out of 5 read more

Wife went here to get a state inspection. She called and got an appointment. Was in and out in 15 minutes very smooth. I went as a walk in for an inspection. Was told it's an hour and a half wait. I didn't have that kind of time as my son would be out of school. I asked if I could schedule an appointment for tomorrow. He said we don't do appointments. It's first come first serve. THE LAST PERSON YOU WANT AROUND YOUR CAR IS A LIAR. I told him I'd go elsewhere. My wife had an appointment here. A tip on here says call ahead they don't like walk ins. Wonder how many tires have been pretended to rotate here lol. Shady and will lie to your face with a smile. read more

Great no pressure service! Friendly, quick, and clean! Everyone was nice and really took time to help me figure out all the best options for my tire! read more

I took my leaking tire to this location to see if they could repair it. I spoke with Jason and he did a great job listening to my issues and and resolving the problem. The tire had a previous repair done by another big o tire shop in north Springfield. The tire was still leaking from the plug they installed. However the other big o tire shop would not accept responsibility for the lousy repair job and insisted nothing was wrong with the tire. Jason attempted a repair but was unsuccessful, so he happily replaced my tire with a new one. I was only at the store for about an hour. I wish I would taken my tire to this location several weeks ago. If you decide to use big o tires make sure you go to the store on Republic. You will get much better customer service and the work they do is professional and courteous. Jason is top notch, cream of the crop, pillar of the community. The manager from the other store could learn a lot from Jason. read more

So glad I FINALLY found a place that isn't just out to get my money! The staff are always super friendly and try their best to get me in on short notice! I won't be going anywhere else to get my oil changed. I appreciate all that they do for me and my family! read more

This is the worst experience I've ever had trying to buy new tires. I made an appointment for a Saturday morning at 10:00am. The man I talked to on the phone earlier in the week was suppose to order my 4 tires to be there by Saturday. When I arrived at my appointment time the gentleman checking me in couldn't even find my name. He didn't appear to be able to work their system very well. Once they did find my name it turns out that they forgot to order my tires. Though that was upsetting, I was willing to look at another choice. Now, please keep in mind it was their screw up of not ordering the right tires. They found another tire that was close to what I wanted but not the same price. This is where they really started to tick me off. They didn't even offer me a discount on the other tires even though THEY screwed up. The guy waiting on me thought he was a comedian and kept trying to be funny but he wasn't humorous at all. What really got to me upset was the fact that the manager of the store stood no more than 3 feet from us and had to of heard our conversation but not once stepped in to apologize or even try to make things right. After agreeing to a different set of tires the man helping had to order the set to be picked up. I told them I'd be back before 3:00pm to pick up my car. At around 2:20 that afternoon I get a call informing me that the guy ordered the wrong tires this time. On top of it they tell me that the size they orders were 75R15's and my Toyota 4 Runner had 16 inch rims, so I would need an entirely different tire size. So I had an appointment for 10:00am and they let me know 40 minutes before they close that I have bigger rims than we originally thought. I simply told them to forget it and I'd come get my car. Needless to say I will never go back to Big O Tires again. To me they are more like a Big Zero. read more

My front end was out of alignment and damaged my front tires so I went into the store on Republic Road to get 2 new tires and an alignment. When I was checking out, I asked if I could see the alignment report which wasn't in the paperwork. The guy working the counter told me that it was done "A while ago" and wasn't sure if he could get it. When I asked him if it had been done his reply was "It says it was." I asked him to get the report and it turned out that the person working on my truck didn't do the alignment. While waiting I asked the manager what happened and he said that they didn't read the service information and missed the alignment. He also told me that he was the new manage, had been there a week, and was sent there to correct "problems." It is interesting that they did an "inspection" and quoted an additional $300+ worth of work, while missing what I had brought the vehicle in for in the first place. The manager checked me out and while apologizing about the situation, failed to understand why I continued to be upset. He told me he would have caught it that night doing paperwork and would have called me to bring the truck back in, with their attention to detail I am skeptical of this. I explained that the alignment that was paid for wasn't done, the guy at the counter was prepared to let me believe that it had, and the failure to perform the alignment would result in damaging the new tires. When it was obvious that this guy just wanted me to say that it was ok, I tried to get my paperwork and leave. While rounding up the paperwork he kept stating that he didn't know why I was upset when they had taken care of it and kept following me out the door. This place apparently has been very poorly managed and this incident give me every reason to believe that there is no change in site for the store. Go somewhere else where they will do the work they were paid for and not try and take your money. read more

Made an appointment to get my tire fixed at 11:00. Dropped off the vehicle. Two and a half hours later they hadn't even moved my truck from where I had parked it. Asked for my keys back and was told they were sorry but they were short handed. Don't you think that should have been stated up front instead of making an appointment? When you schedule an appointment honor it! Communication people! read more