Wendel is professional, communicative and expedient. He made himself accessible during the holiday…read moreand we have never been more grateful. He was very fair with us on price and explained why, what and how long on repair which made us feel at ease. He is trustworthy and honest! Grateful he picked up the phone and was our resource during a stressor on a holiday. He repair was completed in a timely manner as promised and we are 100% satisfied! Many blessings to you Wendel!

My check engine light had gone on along with a few other notifications. I got that sinking feeling…read moreone does when this happens. I had gone to an auto parts store for a diagnosis, which they gave me, but as it was a Sunday, hardly anyone was open except for Stewart's All About Auto. When I called him and told him the issue, he gave me several possibilities. When I asked when I could see him, he actually offered to come to where I was and fix it. I happened to be at church during that time and he fixed it right before the service was over. Not only this, but the next day when the issue seemed to come again, he repaired the issue with no additional labor charges. He was reasonably priced and made certain I was not overcharged for parts or labor. The fact that he came to where I was to fix my car was even better than I could have expected. I highly recommend this business and will be dealing with them from now on in the future.

We've used Rick's Automotive for many years and have always had a good experience. They're honest,…read moredependable, and do quality work. We appreciate their friendly service and trust them to take care of our vehicles.

We don't take our car to anyone but Rick's! We deal with Ryan and his group of experts. Never,…read moreever been disappointed and never felt overcharged. Their work is exceptional!!

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

Quick oil change service. Staff told me no tire rotation necessary this time. Appreciated the…read morehonesty.

I needed the front motor mount replaced on my car and when I called Buick they required that I…read morebring my car in for diagnostic testing in order to get any verbal quotes at all. No ballpark. No potential amount. Nothing. When I called Christian Brothers they listened and documented when I told them year,make, model, engine size and mileage. They documented the details I provided about the issue that I was having with my car. They were true to their word when I was told they would text me prices after I was given the option of GM manufactured parts or aftermarket. I 100% appreciated that they sent an itemized breakdown down and the timeframe for the needed part to come in. I dropped my car off and they completed the service in the promised timeframe. The entire process was professional and smooth. They didn't suddenly discover I needed 5 million dollars of work done to my vehicle. I received a video, photos and a comprehensive break down of recommendations and why and I truly appreciate. A nice, well furnished, clean waiting area was also a plus too. Thank you Christian Brothers!

Brought my car in to replace rear two tires. after an hour of waiting I went to the front desk to…read moreask for an eta. I was told there was problems with my engine and they recommended that I spend another $400 to have it fixed. I declined and they said it would be a few more minutes before they had my tire changed. Another 30min passed and I went back up to the front desk to see what was happening. I was told the tires that I requested weren't in stock and they had to drive across town to their warehouse to get them. Another hour passed and I got my tires. I try to be a patient person but 2 hours and 30min seems excessive for two tires.

I tend to be pretty low-key and give people a break so I will quickly tell the story of why I think…read morethis particular Big O Tires on Republic Road stinks : I had some issues about a year ago and they worked on my car and then I started on a road trip got about an hour and a half into it when they were problems I had to be towed back to the Big O and they told me that there were some parts that weren't put on correctly. So I gave them some slack and then just this past month I went back there to have my tires looked at and rotate it before I went on a road trip again , and after a very long afternoon and an expensive one at the end I had a lot of work done . I got Parkway to my destination in Colorado when I was having lots of Tire issues and ended up getting into a repair shop and they told me that the lug nuts were not put on properly and that my tire was about to fall off. So anyway, everything that I have read on this site about the customer service about people not really being confident about lots of other things... it is all true! I will never go back to this place I am sorry I spent my money there and am going to be a little less laid back when services not good. I wish all of you the best in finding good confidence service!

The worst experience at a tire shop I have ever had. Mike from the front was completely…read moreunprofessional and RUDE, was trying to sell 4 new tires before looking at vehicle and when we just asked for a repair/patch was when he asked us to go elsewhere due to "confusion". We own a tire shop and are 5 hours from home. Would NEVER recommend this Firestone ever.

Customer service is a joke! We had a new tire that we had to take off another car, same make and…read moremodel, due to our other car being an all wheel drive. We kept the tires that didn't have to be repairs because they were still new... our other car, same make and model, needed a tire replaced. I called FT on Weaver Rd here in Springfield, and told the guy who answered the phone, Mike, I told him that we had a new tire and want to use it. He said okay, we will call you if it needs replaced. My husband gets a call from the mechanic to tell us we need to replace the tire. We told him we have the tire and was told that they can not put on a "used" tire. Why were we not told this in the first place!?? My husband brought his car to the store the night before (last night) a 4:40p to have his tire looked at and get repaired. Who ever was in charge had already sent everyone home for the evening and was locking up the place. We've tried to give the benefit of the doubt, but this is the last straw. We've been charged for work in the past that we didn't give the go ahead on, we've made appointments online, only for them to tell us they didn't receive the appointment even though we had a confirmation email. Do not recommend this place unless you don't care about price or customer service.

I would like to personally thank and recommend Bohannon's. I took my wife's car over to have it…read morealigned, and put on new tires. They done an exceptional job, offered several brands of tires, with varying prices. We do all of our business trucks there, and am so happy with the service they do. They are not pushy, and will do as much as you want to your vehicles. And are really honest people. Thanks Allen & Kim McMillian

They made me feel comfortable and I trusted them... Something that is rare with me nowadays, esp…read morewhen I take my truck in without my husband being with me. They didn't talk down to me or try to BS me and get me to spend more money. They were also correct in their diagnosing, because my husband had already diagnosed the problem, is a retired mechanic and disabled, so couldn't repair it himself.

Warning to my Neighbors:…read more This is about Steve's Automotive. I've been taking my vehicles to this shop for years. I am a loyal customer. I have referred a few dozens of folks to this shop. I am very proactive and always keep my vehicles maintained and serviced on time. My father was a automotive mechanic for 40 years and I grew up in his shop. I know how the job is done properly. I've done the same job a few dozen times. I don't have time due to work so I pay you guys to do it. I'm not sure what has happen in the last year, but this shop is awful now. Very unprofessional, dishonest, negligent, and unwilling to repair their mistakes. The car was un drivable due to their mistakes after taking it back multiple times. Wow I guess they can't figure out how to drain and fill the rear diff on a nissan Xterra with out it leaking. How could a customer not lose confidence after bringing it back 3 times and then they refuse to fix their mistakes and say your no longer a customer. I will have the nissan dealer inspect the vehicle and send them the bill due to their blatant negligence. I will also be reporting them to the BBB. I sincerely do not recommend this shop for these reasons.

Using Steve's for our auto and mobile home for 5 years. Always responsive, completes the work in a…read moretimely manner and professionally. As repeats customers we feel confident his staff will always successfully handle our vehicle maintenance.