Useless employees. Can't even be bothered to stay open the hour before they SAY they close online…read more Either change your hours or stay at work until you close. Ridiculous. Driving in the rain to come pick up a car only to arrive and they're closed early. I guess they just didn't feel like being there anymore. Funny, I don't feel like paying $125 for you to do nothing for my car but I still have to do MY part.

The best customer service! They were professional and very kind. I was having low pressure…read morewarnings on all four tires and was worried a recently plugged tire was going flat. The shop was very busy but Brent squeezed me in there and filled all tires with nitrogen, inspected the tires and got me out quickly. He reassured me my tire was fine and didn't charge me. He was very patient and kind. I'll be using Yocum Automotive for all future repairs.

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

My transmission started to slip at the beginning of the semester so I called this place. Spoke with…read moreSteve I believe was his name and he got my car in fairly fast. We agreed that there was a nice replacement and he would order it and put my car on the rack to see if he could do anything. I went out of town for the weekend and after my $650 deposit on the replacement transmission he decided that it didn't need it when he got it up on the rack. So when I came back to pick it up he said he practically rebuilt it only for another $650. Without my consent on what should be done to my car he made his decision. When I showed up to pick it up and ask for a receipt he told me to take his word. So if you're looking for a crook tax evading liar this is your shop to go to.

Hello, My name is Gina Brooks last March I took my 2001 Chevy Silverado to Springfield Transmission…read moreto have a transmission put in. I got the 2 year warranty or 24, 000 miles which ever comes first warranty. Yesterday March 22nd 2017 for a service. On the transmission. The man (Steve) manager he called himself told me it misfires and so it will cost us 1500 to have the torque converter replaced that it was broken . I said " it's under warranty " he said " No your misfire caused it to break" ok folks , I have spoke to many people in the business and one a master mechanic of 40 years and 3 shops and there is no way a misfire caused the torque converter to break. I explained this to the shop. They still refuse to honor the warranty. I have since called the better business Bureau of springfield and I will not stop until they do something or I do something about this. I am writing this review because I want to warn others that this is wrong very wrong. Ps I had Steve write on my paper the reason why and the man even wrote it on my paper because it misfires.

Michael was very helpful. Clean and friendly place. Prices were reasonable…read more Will be back.

*Thorough*Professional*Kind*Affordable*…read more All around good guys, great service, and a great experience!! These guys are THE BEST! Dave has won me over! I called last minute for an inspection. He got me in that afternoon! Got there, and they were so kind, and so helpful. Very thorough and professional. They worked with me in dropping off and picking up. Also explained in detail what needed to be done and why! Even pulled up a picture to show me what was being replaced because I had no idea what it was he was talking about. They even went out of their way to check the car for additional safety issues (without me having to ask) and noticed I needed to replace a master drive belt (pretty sure that's what it was called?) which I am beyond grateful for considering I do NOT want to get stuck on the side of the road. Also important, I didn't have to pay an arm and a leg for their help, and he looked at, and quoted a tail light issue thoroughly! These guys will have all of my future business. Hands down the best automotive services I have encountered in my 20 years of driving. (Thanks Dave and staff! You pretty much saved me from an accident, which I see as saving my life, and that of my children! You are the BESTEST)

Just bought a 23 highlander! Worked with Andrew Zingg! Had a great experience! Love reliable Toyota…read morewill be back! Will send family and friends

From the owner: I'll come to you to change your oil, swap a tire, replace a part! If it requires more time and…read moretools then I also have that in my Garage.

Called on a Monday made appointment for a Wednesday morning. Left vehicle early Wednesday morning…read more Call back Wednesday 1 o'clock PM. Vehicle was not in shop yet. Next in line. For turn signal and brake ligh And inspection.on driver side, not working. Got. Call back at About 3 o'clock. They said replaced third brake light on cab. Still couldn't figure out the problem. They said had to replace all wires. for lights In back. Charge me 2 hours diagnostics Plus inspection fee Don't know why they charge me inspection fee when they had not fixed The light Should not have taken 2 hours to tell me. The wiring need to be rewired. Said it would be $600 to repair. I asked them how much it would be to pick up vehicle at That time. No repairs, no inspection.When I picked up vehicle, I paid 2 hours diagnostics plus inspection over $250.At least I got lucky. And the? Only problem was the third light bulb. They were trying to. Is charge me to Rewire the lights and They work Just fine when I left. The third light bulb was the only problem. They were trying to overcharge me by a lot. Be careful. They will Scre you over

This place is the only place I will go to have anything done to my car! Reliable service,…read moretrustworthy/honest coworkers and mechanics and they get the job done right!

Personal experience. Took Silverado truck on 7/21/25 to have 3 very specific things fixed…read more Received text and call on 7/22/25 that 125.00 was due for diagnostic and none of the three things could be done without more diagnostic and what they would do may not fix problem. One of the three things, they could not hear noise (which was very obvious). Did not need a diagnostic of entire vehicle or ask for it, from Diagnostic, had long list of items to repair that I did not ask for. Just paid for diagnostic and left. Felt very scammed and ripped off. Would not recommend. Had previously been to Campbell Automotive with no issues but was not the case now. Very disappointed and felt cheated. First review I have written.

Normally I work on my own vehicles but at the time I was too busy and wanted the repair done…read morequickly. They had my vehicle for 5 weeks and the issue was still not resolved so I told them I needed it back. When I went to pick up the vehicle the guy behind the counter was rude and insulted me. Took the vehicle home and had it fix in a day and it ended up being an issue I had expressed to them twice I thought could be the potential problem. The owner seems like a nice enough guy and didn't charge me anything but I was still out 5 weeks of not having my vehicle. My biggest complaint is the treatment I received from the guy in the front office at the desk. He needs to learn how to speak to customers.

super slow, not friendly, and they canceled my order and only gave me a PARTIAL refund on my tire,…read moreeven though I showed up within the allotted window. additionally, the service manager refused to honor my Walmart plus membership. which I will be canceling thanks to this poor display of what Walmart is all about

Worce place to have a tire fixed. Got here on a Sunday morning. By 1030 the guy asked me if I…read morewanted the while walls in or out. I told him match the rest of the truck. I left and came back at 330 and guess what? Yep tire was backwards so here I sit again waiting for them to fix my tire again.