Hello, My name is Gina Brooks last March I took my 2001 Chevy Silverado to Springfield Transmission to have a transmission put in. I got the 2 year warranty or 24, 000 miles which ever comes first warranty. Yesterday March 22nd 2017 for a service. On the transmission. The man (Steve) manager he called himself told me it misfires and so it will cost us 1500 to have the torque converter replaced that it was broken . I said " it's under warranty " he said " No your misfire caused it to break" ok folks , I have spoke to many people in the business and one a master mechanic of 40 years and 3 shops and there is no way a misfire caused the torque converter to break. I explained this to the shop. They still refuse to honor the warranty. I have since called the better business Bureau of springfield and I will not stop until they do something or I do something about this. I am writing this review because I want to warn others that this is wrong very wrong. Ps I had Steve write on my paper the reason why and the man even wrote it on my paper because it misfires. read more