Useless employees. Can't even be bothered to stay open the hour before they SAY they close online…read more Either change your hours or stay at work until you close. Ridiculous. Driving in the rain to come pick up a car only to arrive and they're closed early. I guess they just didn't feel like being there anymore. Funny, I don't feel like paying $125 for you to do nothing for my car but I still have to do MY part.

The best customer service! They were professional and very kind. I was having low pressure…read morewarnings on all four tires and was worried a recently plugged tire was going flat. The shop was very busy but Brent squeezed me in there and filled all tires with nitrogen, inspected the tires and got me out quickly. He reassured me my tire was fine and didn't charge me. He was very patient and kind. I'll be using Yocum Automotive for all future repairs.

Had no idea where to go with our GLK 350 4matic until a friend of ours told us about this place…read more from the time I called until our car was done was nothing short of amazing! great atmosphere and customer service was fantastic. owner and mechanics were great to say the least. very knowledgeable. prices are the best. highly recommend

These guys are respectful and kind and honest. We have never found someone we've trusted more to…read moretake care of our vehicles. We love their service

I bought my car here back in 2020, and have used them for servicing said car since then. They are…read morevery helpful, always timely (I always schedule service, never walk in, not even sure if they do walk ins), and they've never talked to me like I was a "dumb woman". That last point is huge for me, and a big part of why I keep coming. Any woman who has tried to go to any car servicing has surely experienced that before, and not once has anyone at Pinegar talked to me like that. They've also never tried to upsell me on services, always explained to me why they do things, and they're always nice. Also, being able to drive my car straight into the garage, hand off my keys, and walk 10 feet into the waiting room, super appreciated by me, I have a disability and not having to walk and stand in line, it's very helpful. I drive out from Springfield every time because I know they're gonna treat me and my car well.

If you are a woman, I strongly recommend taking your vehicle elsewhere\…read more My experience with this service department was extremely disappointing and concerning\. I was billed for work involving my vehicle, including charges to my warranty, and **work was performed that I did not authorize**\. It took **five separate visits** before the underlying issue was addressed\. On my **fourth visit**, I was specifically assured that my vehicle was **safe to drive**\. I trusted that professional assessment and continued driving the vehicle, including having my children with me\. On my **fifth visit, less than 24 hours later**, I was told that the vehicle was **not safe to drive**\. Thank God nothing happened while my children were in that vehicle\. That change in assessment is extremely concerning\. If the vehicle was not safe to drive, why was I assured less than 24 hours earlier that it was safe? I was also told by the dealership's new car sales manager that, **"Sometimes we have to throw parts at it until we figure out what's wrong with it\."** That statement, particularly in light of the number of visits and the work performed on my vehicle, did not give me confidence that the problem was being properly diagnosed or repaired\. When I questioned why it had taken five visits to resolve the issue, I was met with raised voices rather than a professional explanation\. I also questioned the additional work and requested that the dealership take responsibility for having the resulting issues properly inspected and repaired\. That request was refused\. I am now having to seek an **independent inspection and investigation to determine the full extent of the damage and what repairs may be necessary**\. Customers should be able to trust that work performed on their vehicles has been clearly explained, properly authorized, and completed correctly\. They should also be able to question charges, repairs, and safety concerns without being spoken to disrespectfully\. I strongly recommend that anyone using this service department **document every interaction, verify exactly what work has been authorized, and carefully review all charges and warranty claims**\. This was not simply a disagreement over a repair\. It was a serious breakdown in communication, authorization, diagnosis, customer service, and accountability\. Most importantly, I was given conflicting information about whether my vehicle was safe to drive, and that is something I cannot take lightly when my children are involved\.

Joe and crew are an excellent service - oriented auto shop. They are great from the point of…read moresetting appointments to consumer education related to recommendations for maintenance and optimum long term vehicle safety and function. Very highly recommended !

Joe told me my vehicle 100% needed a new motor due to a symptom he found in my engine and that the…read morevehicle was worth maybe $1000 if I wanted to sell it without repairing it. I expected and planned to be out of pocket at least $5,000 and was really upset about it. I spent the money for all the parts Joe said I needed and it burnt a pretty big hole in my wallet. I then took it to Chevrolet in Springfield the very next day and they did an inspection of the motor and found the same symptoms as well. They then took my motor apart and told me to look at it with them. The head gaskets, timing chain, head bolts, and valve cover gaskets that Joe told me I needed to replace were 100% fine and needed no reason to repair. All it needed was a new thermostat housing and coolant leak to attend to. I don't believe EMS physically looked at anything in my motor and just gave me a quote for a new motor after finding one symptom that could realistically mean a lot of things that could be wrong. I ended up only paying under $500 for the repairs and the car had zero problems after the repairs and I ended up selling it for much more profit then what I bought it for. I wouldn't have a problem with any of this if Joe just took the time to physically look into the problem instead of just telling me that I needed a new motor after finding one thing wrong and then just stopped looking in to it. I just feel like they tried to cheat me in giving them $3,000 to order a new motor and pay the $2,000 in labor when all I needed was just a thermostat. I won't be taking any of my vehicles to Joe anymore. He's a very friendly man but only did half the job.

I feel like Hazelrigg's is a trustworthy shop for Springfield residents. I called a different shop…read moreabout my splash shield coming loose and that shop quoted $79 just for "diagnostics" before parts and labor. For an UNDERCARRIAGE SPLASH SHIELD. My son mentioned Hazelrigg's so I called, got an appointment scheduled and the work was done quickly and at a fair and completely normal price without trying to rob me. And my son took in his truck that had been parked, unmoved for more than 3 years and they did excellent work to get it running again at a fair price and very timely. And the desk staff is courteous, friendly and professional. The lobby is nice but bring your snacks with you as there isn't a coffee station, water bottles or vending. When I'm in Springfield if I need automotive work this is where I'm going.

I had an issue with the plastic skid plate falling off and they fixed it for me free of charge…read more.. so helpful for a college student and makes me want to recommend them to everyone!

I was wanting a truck put back together, it was a mess. After getting the run around by a couple of…read morepeople . I was fed up and Googled Auto repair and 417 Mobile Auto Repair popped up. I called and they came out ASAP and had the truck towed to their shop. After they gather all the parts. A month later truck is on the road. The price was affordable . Being a women they didn't try to screw me over, like alot of auto shop I've at and got quotes. Thank you for being honest.

I called them out to do a fuel pump on a Chevy Malibu 2008 LTZ I bought the part his guy he sent…read moreout did not check the power or the ground which one is what the pump was not pumping remotely at all he tried to blame it on the wiring diagram when the owner came out 3 days later 3 days I paid him before the job was complete $250 and he said it's not my mechanic's fault he is a new guy doesn't know what he's doing I'm a Master mechanic and then he told me that he wanted to charge me another fee of $100 and then on top of everything he took a picture of my VIN number and told me if I don't pay him that he was going to put a lien on my vehicle he is such a sketchy owner Al his name is on top of it he got it working he was out there for 3 hours but if he sent a boy to do a man's job what do you expect why did he come and do the job himself why did his helper his employee mechanic guy whoever his name is he seemed to be legit but why did he check the power and the ground and make sure that he had it hooked up correctly that he did not it was very obvious the pump was not pumping I was down a vehicle for 4 days because of him and I was trying to save some money and he charged me $250 and I paid him ahead of time before the job was even complete shame on me I put a stop payment on it I'm still bickering with my credit card Bank and he wants to charge me another $100 for his time he is no good remotely at all I hate to see that about people when they're in business for themselves but you need to take care of the customer he sent his guy out there for 45 minutes to try to figure out what he did incorrectly and he left he said he'll come back and he was complaining about the owner his boss and it's just a shame I had to go through that and then he tried to tell me he's going to put a lien on my vehicle I called the police made a report and I'm waiting for him to do something cuz he's such a sketchy person do not repeat do not use him at all and his sight where he conducts his business over here off of division looks like a junkyard sad should not be in business for himself at all I wish that I would not have gone through this and I hope that nobody ever goes through this ever again and tries to recharge the customer for something they did incorrectly that you paid good money for I'm not exaggerating remotely all this is the exact truth and the only reason I'm doing this is because he should not be in business and he should be kinder to people and understanding and take care of his customers cuz I have other work that I need to get done and I found somebody else thank God cuz he's a legit mechanic!!.. the review wants me to leave a star and they don't have -5 that's sad

great place honest, I picked them because if name no regrets. Pick these guys and feel good about…read moreyour decision. My wife was quoted 1400 they did it for 300.

This is an excellent company! I was scared at first because I orginally found them on Craigslist…read more But once I contacted them, I immediately knew that they very knowledgeable. I sent up a time when the mechanic could come to me and he turned a $800 Midas bill into a $300 bill. The mechanic was very nice and polite and explained what he had to do. I will definitely recommend them to my friends. I'm so thankful I have found a trustworthy mechanic that is also reasonably priced.

Julie and Craig are awesome!…read more The starter went out in my work van and I brought it here. Craig fixed it right up, and got me tuned up for a cross-country trip. Prices are fair (They can save you money on a tow, too.) and their lounge is comfy whether you have to wait for 30 minutes or a few hours. I recommend this shop especially if you live downtown, it's the closest and best one that I've worked with.

Not very good tbh. Have their muffler and resonator installed. After installed the resonator in my…read morevehicle I instantly received a lot of drone while driving. So it should be their responsibility to fix that for me for free. But they charged me to fix it and after they fix it the exhaust sounds like stock. Now I have to do everything by my own. Such a waste of money

The owners and technicians at PHP made me feel confident that my concerns regarding my older, ('98)…read moreMercedes 320 were addressed and rectified. The shop appeared clean, organized and up to date. Staff seemed knowledgeable and helpful in solving the issues I had. Pricey but not upsold.

Outstanding service! I found that Jeremy, Chris and Matt were extremely knowledgeable and easy to…read morework with. My car was expertly taken care of after having it shipped from California to PHP for repair; very impressed with their professionalism and expertise.