This is the most honest repair shop I have had the pleasure of using! Thank you Sheldon and your…read moreemployees!

I am a single woman on a fixed income and I needed a catalytic converter installed in my jeep I…read morebought the part at an auto parts store took it to Sheldon to install I paid $600 for the part and 250 for the installation and they called informed me it was ready to be picked up, I took the car back two days later and told them it was not fixed and I needed them to pull the catalytic converter out because there was something wrong with it they claimed it was a tranny issue I got that checked out, not a tranny issue! they did this back in August we have gone back-and-forth I've asked them to pull it so I can return it to the auto parts store because there's something wrong with it and they refuse to do that! the things that they've claimed about the rotten egg smell in my car that I'm breathing on a regular basis is not happening! They claimed that it piped out the muffler supposedly I googled this and it's absolutely not true!! this company is a rip off to women! do not ever take your car there they owe me $850 and I am preparing a lawsuit for much more, due to health issues that have come up breathing all of the exhaust fumes in my car from the catalytic converter!!! they're outright thieves!!!!

I had called about noisy front wheel bearings. I already had two other estimates between…read more$800-$900+. Economy was cheaper by far. In the process they found that my front brake pads were dangerously thin. So I got front bearings AND front brakes for about $580+. Through the whole process they kept in good communication with me. I would definitely recommend this place of business.

Always friendly honors their warranty. Twice the honesty of other shops. Trustable and great prices.read more

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

Scheduled oil change at 3pm. Got there. It's busy. They said it would take less than an hour. Ok…read more They came to take my car back at 3:30. Brought my cabin filter to me 25 minutes later, told me it was "gross" with multiple other customers around me. It's been an hour and I'm still waiting for my car and so are 4 other women who were here when I got here.

We don't take our car to anyone but Rick's! We deal with Ryan and his group of experts. Never,…read moreever been disappointed and never felt overcharged. Their work is exceptional!!

Family auto repair always does a great job! They charge fair…read moreprices for the work done and don't do anything that is unnecessary. If it's going to be something they found that wasn't discussed then they call an ask if you would lie that included an how much it will be.

Tanya answered all my questions and I had a lot! I have an almost 16 yo GMC that I'm trying to keep…read moreworking for me. They did everything I needed. Told me Front breaks were needed and back breaks could wait. And we're able to do the oil change as well! I enjoyed hearing about the family that worked at "Family Auto Repair"! They have a very nice waiting area, very comfortable! I'm going to go back soon with my son's car! Thank you so much, Tanya and Family!!

I usually don't write a lot of reviews but this place definitely deserves my praise! They are…read moreincredibly honest, nice, and humble. Customer service is EXCELLENT. When I contacted David and let him know my battery was not keeping a charge. David told me to come on by and he will take a look. The next day I drove in and he charged up the battery without a problem. I didn't need a new battery, saving me $200. I am forever loyal to this place.

My advice. Beware of this place. Stay away. They had my car for repairs. when I picked up my car…read moremore mechanical problems were communicated to me. Problem's the vehicle never had before.

took my car in and they inspected my breaks & shocks for me. Dis not charge me anything to look at…read moremy car. We will be taking in our daughter's car today. They are honest, capable people.

Always have taken my cars there. They do great service. The prices have always been fair.read more

I've had an issue with some components in my dash for years, but haven't had it checked out before…read moreas I really don't like going to repair facilities. As a female, I feel like I tend to get ripped off. However, I had a wonderful experience with Hickman auto. They diagnosed the issue and the estimate was much less than I expected. Then, when they completed the repair, they actually ended up charging me even less as the fix was simpler than they expected. They could have changed me the higher price and I never would have thought anything about it, so I appreciate their honesty. Also had my car detailed here and it looked great. This seems to be a trustworthy and reliable company. I'll go back for any future issues that arise.

Went in for work. Parked in a spot. I was in talking to man behind desk. This man comes in yelling…read moreat me about hitting his car with my door. Went out and no mark on mine or his. He said it did not leave a mark, but i hit it. Which i do not understand. Come to find out, he was the owner. So if this is how he treats new customers. How can you trust him not to screw you in his work. Very bad customers service and a bad individual.