Ruben is a True Professional! I recently had an issue with my home AC unit in Lake Elsinore that stopped cooling properly during this hot weather. RKM reached out immediately and sent Technician Ruben. From the moment Ruben arrived, he was courteous, professional, and respectful. He thoroughly diagnosed the problem, explained everything in clear, easy-to-understand terms (no technical jargon overload), and got right to work. He replaced a faulty capacitor and performed a full system check to make sure everything was running perfectly. The repair was completed efficiently, and my AC is now blowing ice-cold air. Ruben even took the time to show me a couple of maintenance tips to help prevent future issues. I'm extremely impressed with his knowledge, speed, and friendly attitude. Kudos to Ruben for his Great service and professionalism. He's a top-notch technician who clearly takes pride in his work. Thank you Ruben! read more

We felt like we were melting in our office. We found RKM through yelp and we were not disappointed. Our technicians Ellias and Kevin were super knowledgeable These young men were awesome. The both of them came in and fixed our issues we were having and we will finally be able to have a cool office again. Thanks again guys and good luck to the both of you. You guys are rockstars. Thanks RKM Heating & AC . If we need your services again you will go our go to AC company. read more

I was looking for my ac to be serviced. Amy was very responsive and offered a ton of information that I didn't even know of asking about. She was able to schedule me for a time that I needed. Bryan was my technician and he was super knowledgeable, patient and really nice. He was so thorough, that he found a filter in the unit where it didn't need to be! He did so much work for the price! I am beyond satisfied and will continue to use them for HVAC needs. read more

Here I am, shouting out RKM again! Ron came out to do a flush of the water heater, and he was quick and thorough. He noticed that we had a drip on one of the faucets connected to the system, and took care also. This was the second time he'd been out to see us, and both times we were impressed with his professionalism and attention to detail. In addition, my wife has spoken with Amy in the office on several occasions and is ecstatic about the help she has received each time. Amy is extremely knowledgeable, and has a smile that radiates through the phone. You can't go wrong with RKM...they're worth every penny! read more

My AC stopped working. The RKM technician said I needed a new module. He quoted me $600. I approved it. He said he installed it (I don't believe he did) and it didn't solve the problem. He said I need a whole new system for $11,000, but my FA unit is only 5 years old and works fine. He also quoted me three different service plans and prices. I felt taken advantage. I paid for the service call and asked him to leave. The next day Clark Heating and Cooling came out and replaced the capacitor for $400. My AC fired right up. Be careful with RKM. read more

Great customer service! From the friendly coordinator helping me set up my appointment and explaining to me what to expect to my technician, Sean, walking me through all my options and giving me advice on future maintenance. read more

Scheduling was easy and friendly. Looking forward to the same experience when they come to do the work.

Pablo Flores from RKM Heating did an amazing job with my air conditioner tune-up and drain pan repair. He was professional, punctual, and completed a thoroughly detailed job from start to finish. I highly appreciate his hard work and would definitely recommend his services to anyone needing HVAC support. read more

Gustavo and Miguel did a great job installing our new AC system. They were unbelievably quiet while doing a huge job. They left the house clean and I would definitely work with these guys again. They even got done faster than they estimated. Zero complaints! read more

When I sent in a message about my concerns, Amy was quick to respond and call me with the details to put my mind at ease. She was knowledgeable about what I was experiencing, and also patient with explaining and answering my questions. She did not rush me off the phone, so friendly and professional. We have had our IAQ system for almost a year now and LOVE IT. Becoming a member has proven to be worth it. If you're looking for a company who cares, knows what they're doing and give you the best service, look no further! read more

James and Amy were great to work with! Amazing customer service all around and quality work performed at home.

Third time using RKM, this time for Summer preventative maintenance of the AC system. James and Manuel showed up on time with a friendly/positive attitude. They got to work and were done in 2-hrs (clean condenser, check motors & electrical system, check refrigerant & temps). At the end they explained everything in detail and offered additional services to extend the life of the system (but weren't pushy about it). If your HVAC system has been neglected or you haven't had a maintenance service call in a long time then I highly recommend RKM's $88 preventative maintenance service. Bonus Tip: if your electric company is Riverside Public Utilities you qualify for a $25 Rebate just for having the routine maintenance service which brings the cost down to $63 for the preventative AC maintenance special. Don't wait until your system breaks down before you call RKM. read more

Hello all, I'm not one to leave reviews but in these circumstances it find myself having to. Long story short I installed a new a unit in my home that I had just bought 6 years ago. I've had great service until now. I recently had around $1700 worth of services done to my unit in April inspection, cleaning and regular required maintenance on the unit per the technician who came out. I also paid for a yearly membership that covers warranty on parts and required check ups on the unit to make sure it's runny well. This month I had the company come out because my unit was having some issues. The tech stated it was a motor and stated I was lucky because it was still covered under warranty but I would have to pay the cost of labor which was $2500. Of course I was immediately mind blown and asked what the warranty cost, what was my membership paying for and how could this happen after I just spent the amount stated above. So luckily for me I have a cousin who works in the field and asked him to check out my unit he said it wasn't the motor but he did notice that my unit was on demo mode . The cause of the problem was a simple as changing my thermostat that cost me $36. I then just out of fairness to RKM I had another heating and air conditioning company come out and take a look at the unit, and they stated that there was nothing wrong with the unit and that there may be a slight clog but nothing major. I informed them of what RKM had stated and they stated that if it was the motor which it wasn't it wouldn't cost the amount they were charging. Mind you the amount they were charging was the less of the options, there was an option for $3800 and the other $5200. I did speak to a customer service rep name Amy who was very kind and very helpful but I can't but almost think that it was all fake to get me to still have the services done because she insisted that I take a look at the options after I had told her my concerns and asked her about canceling my membership as well as reimbursing me because I had paid for a year work of membership which I believe is fair because I purchased that in April and we are now in July. Anywho to all of those please be careful and get other quotes before getting services done with RKM. Price gouging is insane and lying to your customers is even worse. It's no wonder why the little mom and pops shops are still afloat because they are honest and don't over charge. I will not be using RKM for future services. They get 1 star for Amy's professionalism and kindness through our phone conversation, but I am still skeptical that it was all to get me to get the services done. read more

We have been with RKM since we bought our home in 2020! Truly a great hard working family own business. Juan (jr) thank you so much for the transparency and honesty. Juan has serviced our home a few times now and is always on time and values his work. He is very thorough through out the service and takes it one step at a time. I value and appreciate you and the whole team. Any time you request service they are always so accommodating! Thank you again RKM team! read more

DO NOT CONTACT THEM We have used these guys for 10 plus years for their yearly maintenance. Has all been pretty good. Until this year. They sent some 'new guy' (their words) for pre-summer AC check. Guy was completely sketch. Made up issues as if we didn't know anything about heating/cooling. Basically said we needed a new cooling system. Listened to his ramblings then sent him on his way. Found out hours later he had disconnected the system. Called RKM to explain. They sent another guy out, who apologized for the 'new guy', connected the unit back to original.... and then told us we needed new system. This was back in the spring and we've been using AC with no issue for the past few months. Hey dum dums, this is exactly how you lose customers. Run from these imbeciles. read more

We were very happy with the service we received from Jay. He was very knowledgeable and professional, and answered all our questions. We will likely use them in the future. read more

Five gold stars for RKM Heating and Air. They have repeatedly demonstrated a commitment to good service. For example, when we had difficulty with the electrical distribution system in our garage, technicians Elias and Zac came out to make sure that the electrical issue was not related to their installation of the whole house fan the day before. We also appreciate manager Amy for her help in coordinating this. read more

An amazing young man named Zach serviced our heating and air today. Very friendly and knowledgeable. He was extremely efficient and detailed oriented. The quality of service was outstanding and worth every penny. read more

I had my HVAC serviced by RKM recently, and they also installed my HVAC unit. I highly recommend this company because they are professional, prompt, and reliable. Everyone, from the secretaries to the maintenance technicians, is absolutely stellar. Truly, I have never had one bad experience with this company. Highly recommended. Also, be sure to ask for James! He is the best. His professionalism is a credit to whoever hired him. Kudos! read more

Had them come out for routine maintenance and Emmanuel did a wonderful job. I highly recommend for any type of maintenance.

Jay did a great job servicing my HVAC system and adjusting my settings to help increase my energy efficiency.

Pros: * Office team was friendly and professional. * Technician (Zack) was knowledgeable and quickly diagnosed the issue as a bad ignitor. Cons: * Was quoted $646 for the ignitor replacement ($616 with their membership). * Not overly pushy, but there was a clear upsell pitch for extra services. I'm giving 3 stars because while the team was solid and respectful, the price felt inflated. After Zack left, I called a friend who's been an HVAC tech for 20+ years. His immediate reaction? "Good thing you didn't pay that--it's way too much." He said ignitor replacements typically run $200-$500, and the part itself is usually $20-$50. I ended up buying the part myself, FaceTimed my friend, and had it replaced in under 10 minutes. Everything fired up perfectly--furnace working, warm air blowing. Glad I only paid the diagnostic fee. read more

The RKM technician came out yesterday to do our twice-yearly system check-up. He did a thorough job and explained everything to me clearly. He gave me a written and emailed explanation of what he had done and made some recommendations. He was friendly and patient. This is what excellent service looks like. read more

Great experience with RKM. They gave me a 4 hour window the technician would arrive and about thirty minutes before their receptionist called and let me know exactly when they'd arrive. Ron was delightful and very thorough. He even had shoe covers to not dirty up my house which was very appreciated. Wish more workers wore shoe covers like that. He made sure all my systems were running well and we planned some future work to improve the system. Will definitely be using RKM in the future! read more

We had issue with our unit not cooling down, Jay came in did the diagnostics and completed work on that appointment.

Bryan came by for a routine maintenance and did a great job. Highly recommend working with him and RKM.

I had RKM install a new AC unit(compressor and furnace/blower) in 2019. It has been a disaster since then. 2 years later my compressor went out and had to pay over 2k to get it fixed. Another 2 years later in 2023 I call RKM for routine maintenance and all of a sudden my AC stops working. Over the course of a week I had 4 different techs come out including the owner. Another 1k bucks later my AC was fixed. Fast forward to 1 week ago, my AC stops working again for the 3rd time in a 6.5 years. Due to my history with RKM I decided to call another company out that did an amazing job. They thuroughly explained to me how the shortcuts that were taken installing my unit were the reasons the water drainage line was backing up and triggering a safety switch. They also showed me how during my last "routine maintenance" RKM decided not to put a basic air filter that goes in my blower/furnace. Im not willing to accuse them of purposely doing this but when you get hired for a routine maintenance and end up charging 1k to fix the problem you created it sure looks badly. I have receipts to show all of this and I should be charging RKM for the competent work that was done to fix the shortcuts and possible sabotage that came from their techs. Do yourself a favor and do a little extra research, you never know whos paying for reviews. read more

Had a great service call from Sean! He went above and beyond to service our AC unit and water heater and left the areas clean when he was one. He also took lots of time to explain everything to us, with read outs of the testing and pictures of what needs to be done to keep the equipment in good working order. He was prompt and sent email to let us know ahead of time he was on his way. We have worked with this company now for several years and it's so comforting to know that they are taking care of our equipment so professionally! Can't recommend them enough!! read more

Had a wonderful experience with our technician Jay. He was able to answer all our questions and made recommendations as well. My husband and I felt he took his time to made sure we understood everything he was suggesting to fix and options as well. Thank you Jay for a great experience with RKM heating. read more

Amazing work by Jay! We truly appreciate him and how he helped us out. Jay was thorough on the process and was able to get our AC unit up and running. read more

Great service, Bryan was helpful and friendly! Worked with scheduling and maintenance!

I don't usually right too much Yelp review, but I feel like I have to take my time and write this one. RKM Heating and Air Condition have the BEST service. They are very professional, and knowledgeable. It doesn't hurt to compare, give them a call! You will see the difference Highly recommended read more

I became part of their maintenance plan after RKM came out to service my A/C unit this past summer in 2024. I got a reminder call to service my furnace and the tech came out for the scheduled appt. Sean spent a couple of hours checking parameters, replacing our filter, and cleaning our very dusty, caked-with-dog-hair blower. I felt he was thorough. He showed me pictures, parts, and explained areas of concern. We ended up needing to turn down the gas pressure on our furnace. After Sean's explanation, I authorized the work, but the pricing to me seemed high. It cost us $153 to turn down the pressure. The equipment is $40 on Amazon, but it's $113 more to pay for the knowledge of the tech and for him to turn the valve. That just seemed high to me. If someone reads this and can let me know if that's in the ballpark or not, please feel free to reply to me. I may be wrong and I'm ok with that. I don't mind being wrong. I just don't the feeling that I'm overpaying. 1 for being communicative about arrival time and for showing up on time. 2 's for thoroughness of work and explanation of findings. 1 for friendliness. read more

Thanks Jay! You have been very helpful and informative in what we needed to get our AC fixed. Our AC was not working all night, but he came to fix it. read more

Ron came over for a service call today. He was very knowledgeable, professional, timely and was able to hone in on the problem quickly and remedy the issue. We ended up replacing a couple of our old vents and they'll be installed tomorrow morning! Again I was impressed with the RKM staff from the scheduling of the appointment through completion. Thanks Ron! read more

Jay came out for a HVAC maintenance and was great. His explanation to someone who knows nothing about HVAC system was exceptional. I highly recommend this company. read more

Rkm Heating And Air Conditing really good at minisplits. This is your guy I have had years and years of people coming and going oh you don't need to do anything mini splits or just you know this box you don't have to pay attention to why you got you do have to pay attention to them. You do have to clean them and if you don't clean them, you have a little things to start coming out of them and that's what happened to me. He was able to run new performance thank you jay You're the only person i'm gonna call read more

Gustavo was on time and kind. He communicated everything he was going to do to install my new system. He told me how long it would take and was kind enough to bring my trash cans in. I would recommend them to anyone. read more

GET MULTIPLE QUOTES. It's unfortunate I have to write this review, but I feel a moral obligation to share my experience. We called RKM for HVAC maintenance on our new home we recently closed on. After they reviewed our HVAC system, they gave us a word salad of technical HVAC terms that they obviously know we don't understand, and then told us that we had major issues with our system. They told us our inspectors "sucked" for missing all of these issues. They quoted us $20k to "put a bandage" on our system to keep it working, or $50k to replace it in its entirety. They also threw our inspection company under the bus and told us to ask for a refund because they "clearly didn't look inside the attic" (which they did). At the time, my wife was under immense stress already from the move and from recently giving birth (which they knew about), and needless to say, this made her mental health significantly worse. They, of course, also sold us on their amazing financing programs to pay for this $50k replacement. At this point, I was getting very suspicious, because I know how much a brand new HVAC unit costs (I am a landlord). I reviewed their itemized quote for the $20k "bandage" on the system, which was essentially cleaning dirty components. We called two other HVAC companies to review our unit. They both looked at our system said there was absolutely nothing wrong with it. They also gave us a quote for a new unit, but they specifically said we really don't need it and that our unit should last another few years at least. They both quoted us around $12-15k for a brand new system. Don't let the good reviews fool you... these people are scammers. They should be on Inside Edition House of Shame (they catch scammer companies like these and publicize them on television). Its incredibly dishonest what they did... and to cause more stress to a woman who recently gave birth is just so awful. EDIT: Owner replied trying to claim the quote was inaccurate. I have receipts and yes, this is RKM on 6236 River Crest Dr. Your company split the payment between the upstairs and downstairs unit quoting about $25k per unit totaling to nearly $50k. The two other HVAC companies quoted $12-15k for both units. I am absolutely certain I am on the correct company's Yelp page. read more

I responded to an add actually, and so glad I did! Their customer service team got me scheduled and setup perfectly and the service call with Bryan was great. He explained everything throughly so I know exactly what condition my unit is in. I feel very confident to have RKM keeping my system in great shape. read more