Went in to buy a car the other day and Melissa was extremely helpful. She assisted me in finding a perfect car in my price range & was very knowledgeable when I had any questions on the car. read more

Excellent experience here. Everything was quick and easy, no hassle. They even gave me a better interest rate through Kia. Go see Ivan.

Last time I buy a KIA. I told the fiance manager i did not want the extra car warranty they offer through a 3rd party since Kia has 10 year or 100,000 mile warranty, even when he offered it at 1 dollar per month i still said no, later when I looked over the contract he added to it. Then he added a car coating which he never asked me for. I have bought 5 new cars over my life time and every person i refused a option on these new cars honored my request, when i cecked those contracts the options were not included per my request. My next cars will be with honorable people, thank you Dodge, toyota, Honda, I will. Buy from you honest people read more

They sold me as car with the JMA package for oil changes and tire rotations. When I went online I couldn't schedule a weekend appointment until the end of the year. I attempted to call but the service department never answers. I asked the receptionist if she can have somebody call me but never received a call. Bad Customer service. I will now have to drive to Covina Kia who picked up the phone and scheduled me for the next weekend read more

It's very hard to get through to anyone when you call. And the service people aren't very friendly. But I have had some good experiences but I feel in this day and age where we could go somewhere else, customer service should be a priority. Unfortunately, if I could I would go somewhere else, if I didn't have a Kia but, they do make you feel like they could careless whether you leave your car there or not. Like they don't have time for you. They wanna get you in and out read more

A very belated update, after rereading my original review and the response from the dealership: I sold this "trouble-free" Routan to CarMax, for peanuts, eighteen months and seven thousand dollars in repair costs later. I still suspect it was in an undeclared accident with frame damage some time before it was sold to me. Riverside Kia may very well never have known about it, but the back gate was never correctly aligned and I always wondered about that. It seems insane that competent mechanics could have looked that van over and never noticed it. It's also hilarious to suggest that I could bring some mechanic in to look at a car on site, a thing I've never heard suggested before or since. Give me a break. read more

I would like to say thank you to Armando and the mechanics at KIA. They did a great job on my optima. My car runs like a m***r f****r. They did a great job getting my car repaired and back to me in an informed and timely manner. read more

Totally unsatisfied customer. Stay away from Riverside Kia. On July 24, 2021 my daughter and I went to Kia for an advertised "Used Car". We opted to buy a used car (while she finishes school) from a dealership rather than from just someone off the streets, for warranty and reliability purposes. We were greeted by Isiah, your "typical" car salesman. After the standard haggling, we bought a Hyundai Sonata. We even purchased the "extra engine/transmission insurance". During the paperwork, we even received the Car Fax. I must say, the prior owner babied the car, 6 pages of service, oil changes, tire rotations, etc. What could go wrong right???? Wrong.... the last notation is Riverside Kia "Vehicle Serviced/Pre delivery Inspection completed". On Sept 26, my daughter calls my from the side of the 215 freeway, "Dad, the car just stopped". This is on a Sunday. The CHP has her towed off. On Monday she has the car towed to Kia, Frank "Floor Manager" says we don't deal with warranty. My daughter is upset and the tow truck driver tells her he will take her to Hyundai. After the diagnosis, they discover NO OIL in the car. The engine is seized. I talk to Isiah, who with a smart ass remark, "You bought a used car, what you want me to do"..  The "Extra" insurance doesn't cover negligence, i.e NO oil in the engine. Now, I will be honest, I have never checked the oil level when I bought a New or Used car from a dealership. I asked Isiah what we can do to fix this.. Basically he told me, your stuck with it, because it's a used car. I was quite upset, I said how about at least being compensated for the $396.42, for tow truck and new battery which had to be replaced. Isiah, who is just a salesmen, did try and bat for me and talked to Frank and showed him the receipts. Said "SORRY" nothing we can do to help you. I asked him, if Kia serviced the car, wouldn't they have at least checked the oil level, and of course the answer I was waiting for, "It's not my department". Talk about the run around. As for everything I have mentioned, it is documented from the Car Fax to receipts to the diagnosis from Hyundai, stating there was NO oil in the engine. I tried to resolve this the best I could, with NO results. I hope that no one will experience what we went through. It is truly disappointing.  I guess Riverside Kia doesn't believe in customer service or a repeat customer. read more

My wife's Kia Soul took a dump on us, so we were in need of a new ride ASAP. Salesman Brian Arterberry came to our rescue and helped us with finding the perfect car. We chose the Kia Forte which is such an awesome car. Brian was very real and he was able to guide us through the seemingly "tricky" process that everyone assumes to be a nightmare. Thank you Brian and thank you Riverside Kia. read more

Riverside KIA - Best Salesman here!! Come see Brian because he was super helpful. - Car Dealers Near Me - Riverside, California

Update: Took my daughter's Rio a couple of months ago to Kia of Perris. It was like night and day compared to Kia of Riverside's poor customer service in their service department. Kia of Perris actually answers their phone, I was able to make an appointment in less than a week, they were friendly and honest. What a relief! read more

I came here due to a recall and they treated me as though I wasn't supposed to be there because THEY could not find my appointment I had made online for that location. They also left the plastic flap that covers the head light on my car out and when I got on the free way it slid out more I guess and started flapping in the wind and I almost crashed because it scared me. Over all I'd rather drive out to Temecula to get better service and less attitude. read more

My wife and I were in need of a new vehicle. We had a particular model in mind but our local dealership here in Temecula never seemed to have any in stock. Prior to visiting the dealership in Riverside we did a little research on the Kia site to see which dealership had what. So we called Riverside Kia just to verify if what they have on matched what was on the official Kia website. Our salesman Gabriel Perez was the one that answered our call and was able to answer all of our questions. We decided to make the drive to have a look in person. When we arrived, all the sales personal were outside ready to greet us unlike other dealerships where you have to look for someone to help you out. Gabriel greeted us and showed us the model which was the Carnival. That model didn't meet our needs unfortunately and you'd think that since we didn't get a car that day that it would've been a wasted trip, but no it wasn't. Instead, Gabriel went over all the options that each model had and what we could work with according to our budget. What I liked about Gabriel was that he didn't try to up sale anything, or try to sell us a different type of vehicle that we didn't want. We left our contact information on that chance if a vehicle that was unspoken for would come in. Unlike the other dealerships we were working with, Gabriel gave us frequent updates as to what they had coming in and so on. The deciding factor to continue working with Kia Riverside was Gabriel. He was extremely helpful and professional. He even answered our text messages when he was not working. From the time when we visited Riverside Kia to the time we had keys in hand was about almost two weeks. I definitely recommend this dealership and I highly recommend working with Gabriel to help you get in the car that you're looking for. A little side note, he had pen that I was using to sign with that wrote super smooth and it had some weight to it, yeah he gave me the pen. read more

Riverside KIA - Kia Carnival SX - Car Dealers Near Me - Riverside, California

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After months of car shopping, I went with the 2024 Seltos. Ivan was very knowledgeable, friendly and explained all the options of the vehicle. I would definitely recommend him as his mannerisms were excellent. I would definitely recommend Kia of Riverside to my family and friends. Thank you again. read more

All I can say is be careful with their creative lies and markups! Been talking to dealer for 3 weeks to get a vehicle and due to recall they claimed they couldn't sale but gave me what my payments would be, the mark up and residual.They called me yesterday let me know car was available so I went again to the dealer only to find out they now marked car price up and refused to give me the actual price of car and dealer mark up and tried to hide stuff in the financing.So we left, half hour later manager calls me when I my husband asked questions the internet manager knew he was caught got very upset and hung up on us. Gee...in my books if you have nothing to hide everything should be transparent! SHADY SHADY place....please be careful make sure you know what they are trying to hide. read more

I just purchased a KIA Forte from sales consultant Mike Ipezzy and sales manager Frank Villa. This was one of the smoothest car purchasing experiences I have had. Mike took the time to present several options and made sure we were comfortable with the purchase deal. Frank help complete the purchase in a clear and expeditious manner. read more

My employer had a flyer for employee discounts through Frank Villa at Kia Riverside. I took the flyer to the dealership and asked if they were still accepting this flyer. The salesperson Isaiah took the flyer inside to show and ask his manager. When he came back out, he said his manager said it was an old flyer but they would honor it! I was happily surprised and said really! He said yes. So I proceeded to look at cars. Of course they also switched sales people on me in the middle of looking. Should have been a clue. I found a car I liked with a posted msrp of $29k ish. Took it for a test drive and decided to proceed. I told them I was pre-approved through my bank but wanted to see what they could offer in financing. The new salesperson Melissa told me they have 2.9% for 48 months. I said awesome that beats my bank let's do this! I showed her my flyer and told her the manager said they would honor it. The flyer says employees could purchase a vehicle for $100 over invoice plus tax & license. I said what is my price for the vehicle. She had me follow her inside and started my application. She took it across the room then came back and said that 2.9% had just ended. Rates went up to 4.75%. Then she start doing the numbers BS and the told me the cost of the vehicle is actually $39k due to market trends they have added $10k to msrp but they will sell it to me for $33k. Still over $4k over msrp. Not $100 over invoice! I said I was told you were going to honor the flyer and she said oh no we won't honor it. She said the name on the flyer Frank Villa is the general manager now. This flyer is really old. We can discount a car for you. They flat out lied from the start and all the way through leading me to believe they would honor the flyer. Then playing their little games. All they had to do was say no we can't honor the flyer from the start and show the correct price on their cars! This is false advertising, bait and switch, flat out lying!! Frank Villa, you should train your salespeople how to be honest and trustworthy. Not lying, cheating scammers. I will go buy a Toyota or a Honda now. At least those dealerships were honest from the start. Their prices were actually less too! read more

I would give this dealership 0 if it was allowed. I took my 2023 KIA Stinger in for a transmission replacement covered through warranty. I had the car towed there and the deal ship took on the job. The result to it tells me that the people there do not know what they are doing, for 1 they couldn't even get the mileage accurate on paper and for 2 after the installation of the transmission when we brought the car home, it overheated and was leaking transmission coolant fluid that was caused by the dealership being careless and not installing it properly also the turbo was making noises then had to have the vehicle towed again there a second time waited all day for them to tell me that it was a transmission coolant hoes that was not properly tighten/installed. I picked up the car and when I brought it home again we noticed leaking again and the splash guard came off. I complaint to the service manager that I was not paying for more tows and was tired of this situation needless to say the car was towed back to the dealership and the service manager Paul stated that the leak was ac condesation which i find it hard to believe because it was oily. In addition he stated that the splash guard was not an issue they caused by when we originally picked up the car the bolt from the splash guard came off. The service manager there is not professional and dismisses everything you tell him, he has only been there 4 days according to what he told me and is failing as a service manager, Paul the service manager is failing and I think the owner should reconsider him being the service manager and also retraining his whole team because you have people installing transmission that don't do the job right and put peoples life in danger, everyone there wants to pass the buck to the next guy. I have filed a complaint against the dealership and the service manger and team with Kia consumer services. I don't recommend this dealership, they treat you like you're not important and your life is not important. I will pursue my issues with Kia consumer services and also hire an attorney read more

Stay Away from this Kia dealership location! I wish I could give 0 star Management 0 Customer service 0 Respect 0 I have talked to Frank, the manager of the branch (according to what he said!) plenty of times, to solve my issue that I had (their own mistake). The way he, and also his crew handle the problem was beyond unprofessional and unbelievably rude. I will state his exact words to me when I told him I already made a complain with Kia consumer service:" all the things that you are telling me is BS, don't try to scare me with this BS, do you want your key or not?" I will follow with another complain with Kia for sure. I am wondering how KIA gave him a license to represent KIA branch with this kind of language, attitude, and customer service. Continue on March 15th experience. I had the Worst experience ever with them. Bunch of liars, Rude, unresentful crew. This is my first and last time that I'm giving any business to Riverside Kia. Also, I Already have made a complain file with Kia consumer service Here is what happened: ***February 19 2021*** On February 19, 2021, I walked in and leased a brand new K5 Kia top line option. That night (Friday) they provide me only one key, and they said one of their colleagues took the second key home by mistake. My sales person Ahmed and his manager promised me they will find my key by the next day, and will send it to me on Saturday, and if they could not do that, instead Ahmad will drop it off by my house on Monday. At that point, I had no choice but to accept the offer. Until Monday nothing happened. ***February 24 2021*** when I called Ahmed on Wednesday to follow up with him about my key, here is when the lie story started. He told me they couldn't find the key and they put an order for a new one which they will receive it in two weeks. ***March 10 2021*** 2 weeks later when I called Ahmed again, he started a brand new lie story. He said that he already has the key and waiting for the key technician to program it. I asked for the exact date that I would finally can get it, he said he does not know yet. *** March 13 2021*** I called twice to follow up with the manager to see when I can get my key, and both times they hung up on me. ***March 15 2021*** I called 9 times. they transferred me back and forth between service and part department and also floor sales. they put me on hold, transfer me again, and no one answered until I gave up and called Kia consumer service. Finally, I ended up filing a complain with Kia consumer service and to my surprise, I found out that No one ordered any key. So basically Ahmad and his manager lied to me and they were fooling me with their imaginary key for more than three weeks. What a joke! At that point Kia consumer service ordered my Key . I called Riverside location to make sure the order goes thru and asked them to send me the order confirmation, which they did. They confirmed that they will have the key in 2 to 3 business days. At that point I was happy that finally my problem was going to get solve, but at the same time I was very frustrated about all the disrespectful and unprofessional actions that I faced and all the lies that I heard over the past three weeks, so I asked to talk to the branch manager. They transferred me to Frank who introduced himself as the manager. I complained about their very unprofessional service and let him know that I already made a complain with Kia Consumer service. His respond was even more surprising than his coworker actions. he said :" all you telling me is BS, don't try to scare me with this BS, do you want your key or not? if you want the key wait until we call you and he hung up. HE was super rude and very unprofessional. I will follow with another complain with Kia for sure. I am wondering how KIA gave him a license to represent KIA branch with this kind of language, attitude, and customer service. ***March 30 2021*** They were supposed to call me when they received the key right? I received no calls. So I called again to follow up, they transferred me to Gabriella and she told me she have a key and we will schedule an appointment for March 31 2021.. finally, I got my key. I will never step my feet on that location anymore for any reason, and I will make sure to share this horrible experience everywhere, with everyone. IN 21 century in the United States Of America we deserved better headache free respectful service ********Riverside Kia Team Remember we are the customers, Customers are the one who help you to open your business every single day. Without us you have no business. ********* *** read more

This was the worst car dealership I have ever dealt with. I was told I was approved for a car but then told I had to wait a week for someone at the bank. After I waited a week they informed me that the person dealing with my deal told the bank I didn't have the proper documentation I needed which was a lie. They lied to me for a week about my approval and When I tried to contact the manager about the situation they never returned my call I tried for about another week. This place is very unprofessional and a waste of time. read more

I will never ever buy another Kia from Kia Riverside nor pay for an expensive maintenance plan that I can never get an appointment to be seen. Then you take your car in because it's making noises and they tell you sorry we can't do anything till September. Shame on them. read more

Thank you Freddie for your great customer service and patience. I was told to come to Riverside and talk to Freddie about a Seltos I was interested in. I was quoted a price from True Value Cars and was told, dealerships have the option on honoring the price or not. Obviously with the car shortage , the dealerships can choose to pick their price. The reason it wasn't a 5 star is because of the price increase but the service was fantastic and Freddie had to get the car from Pomona since there wasn't any inventory in their lot. Thank you again for your great service. read more

Thanks to Jesse and Armando for getting me the document I needed in the service department! They had great customer service!

This dealership is the worst I have ever been too! I was given bad advice by Nino when returning my lease. (By the way never lease any vehicle). I explained my issue with the manager Frank because Nino was not returning my calls or emails. Frank gave me a tired excuse why Nino was not returning my calls/emails. So at the end, this place provided bad customer care, bad customer service! Do not buy a car here. Typically old school salesman mentality! Stay Away!! I did not want to leave 1 star, thats how bad my experience was here. read more

Great service and such a great car. Picked up a brand new 2022 kia forte lxs in red, I love the car and color. Great pricing and got me in and out in no time at all. I worked with Carrington & Martha and Special thanks to Frank VIlla the Manager for getting me the best deal possible. can't beat a Kia for price and their warranty. This is the 6th Kia I have bought over the last 27 years. read more

Don't bring your car here!! I brought my car for a service and they used my car to go run errands found trash all over my seats and I when I called the manger and asked why they did that they said no me and my wife are Muslim we don't eat no pork meat or animal products when I asked why pizza sauce and a slice of pizza were in my carpet they said it wasn't them.. I feel so disrespected and the fact they said they don't do that is a slap in the face read more

Riverside KIA - Car Dealers Near Me - Riverside, California

Kenny at Kia Riverside is GReAT!!!! he took care of me 100%. Thank you Kenny. My electric car is back to charging at 100%

Carington is a very friendly, positive and knowledgeable salesman. He and Frank made my families shopping super easy and did everything they could to make us happy with our deal. Above and beyond with the customer service at this kia location. read more

8:00 appointment and they don't open the gate till about 8:10. Wasn't even spoken to till 8:45. Wasn't asked if I was staying it was assumed. Took my car back and when verified why I was their. When I spoke about my window regulator going out was told I would have to leave it all day. To be looked at. Smh guess it couldn't be looked at while it was already back there. That would have been to simple. For a service they said would take an hour here I've be April20,2019 Went back had them look at the window again. This time I was told that they think the tint is to thick and bubbling at the bottom. So when I asked why would my tint that's been in my car for almost 2 years all of a sudden cos a problem with a window that has been rolled down about 5 times period. So when I asked if they removed the door to check they said no. So how can you check the regulator if you didn't remove the doo? Once again it sounds like they didn't even check past pressing the buttons for it to go up and down. They said it was fine just had a little drag... all this less than 20000 miles and they can't be bothered to look at my window. read more

I just purchased a KIA-GT-Line from Riverside KIA. OMG!!! The car is everything I've ever wanted in a car. So many gadgets. I highly recommend purchasing this car. But as great as the car is, even greater was my experience purchasing my car from RIVERSIDE KIA. A very stressful project. I was looking online and I received a text messages from Tania and Melissa, sales reps at KIA Riverside, offering assistance, cordial, not pushy, kind, and VERY HELPFUL. All the other KIAS promised to find a car but only these amazing ladies promised and followed through. The other people that made it happen was Nino and Rocky. All the way to signing papers I felt supported and cared for. Riverside was an hour away from my house and I am so thankful I pursued this KIA dealership. I followed my heart. In my opinion they are #1. I even got a call today asking if I needed any assistance in driving of my car!! I stand up and applaud you, Tania and Melissa! It is because of you I purchased a car at Riverside KIA. CALL TODAY AND MAKE AN APPOINTMENT WITH THEM!! You will not be disappointed. read more

Went with my daughter and son-in-law to purchase their second vehicle in 9 months from Kia of Riverside. Once again the level of service was impeccable! I was along for guidance and the "kids" had done their homework and arrived with their own financing. The salesman was Brian and the manager was Nino. Both of these gentlemen were great listeners and weren't pushy. They answered all questions and presented numbers on EVERY scenario we had. Let me just say, there is no one that would have given them as much patience and information on a busy Saturday as did Brian and Nino!! The kids drove away with a new 2020 Forte GT Line and haven't stopped smiling since. Thank you, Kia of Riverside, Brian and Nino! I will recommend you over and over! read more

Riverside KIA - 2020 Kia Forte GT Line - Car Dealers Near Me - Riverside, California

Armando is Professional and Efficient. He is the true definition of good workman ship. Me and my family appreciate Armando for being Professional throughout our entire transactions. Thank you Armando. read more

Huge sigh of relief! Finaaaaaaly a dealership that has class and understand their customers need. The Service department was wonderful today . Liz was jolly and sweet - ( hip chic) The Service manager was on point 5000% . I felt like i could breathe dealing with the level of integrity i discovered here . Integrity ought to mean everything in Sales .... Here it does . I highly recommend allowing this team to serve you. I have not one negative thing to say . Well done! read more

Thank You Alicia L. & the amazing service department at Riverside Kia. I am truly impressed with my entire experience. Alicia was my first point of contact in the appointment center. Alicia is top-notch, polite, and patient in performance as she made me feel like a priority searching for the next available opening. Lisa G. was very professional & attentive in setting up my service, & she recommended some much appreciated software maintenance. The guys in the service shop did not only provide quality maintenance to Marilyn (That's my Car) but they also gave her a bubble bath too. Thank you Riverside Kia & a BIG 5 Stars to the magnificent Alicia that made all of this happen! I'm telling all my friends and family where they need to go to shop for a new car and feel like family. Riverside Kia is where it's at! read more

Riverside KIA - Marilyn & her sister Cherry. Thanks Riverside Kia! (Stinger in the Garage). Kia is a big deal around here - Car Dealers Near Me - Riverside, California

We had such a great experience at this dealership! Our salesman Eric was attentive, and we felt like we were really being listened to when we mentioned what we needed. It was a great experience all around with the staff, and it is first time I have felt like we got a decent deal after leaving a dealership. I will definitely be keeping this dealership and Eric in my contacts for the next car we need. read more

Bad service, I am so upset at all the miscommunication that goes on in this business. My car wasn't inspected right and I have to come back and get this fixed, come back and not have one single person ready for what I came here me for. Unbelievable. read more

We came, purchased a vehicle cash today (a Colombian gentlemen helped us, I didn't get his name but he was great) however we almost canceled everything due to Bryan Villasenor finishing the transaction, horrible customer service and nasty attitude. Instead of us leaving satisfied, we left almost regretting the whole experience. read more

I had a wonderful experience at Kia Riverside! If you're looking to purchase a Kia then THIS is the place to be. It was my first time buying a new car and while the process can be rather stressful Isaiah Mendoza was the best salesman I could have asked for! He was able to get me the car I wanted at the price I needed. I went to many Kia dealerships in the area, and no one could deliver like Kia Riverside. Thanks Kia Riverside! read more

I can only downgrade one more star after my previous experience here, but that I must do. The service department here is possibly one of the worst I have ever experienced. My latest confrontation today, 12/29/15, confirms what I already suspected. We received a recall notice from Kia, a serious safety issue for our 2014 Soul. It required an inspection and repair of the steering pinion. Not doing so could result in the loss of steering capability. I would say that is pretty darn important. Because we live nearby, the Riverside Kia dealership was the closest, 15 minutes away. I wanted it done expeditiously for peace of mind. So Mr. B called to set up an appointment and had his phone on speaker. The service department phone rang and rang until finally, a woman answered. Once we informed her of the reason for our call, she put us on hold once. She obviously was not part of the service department. A minute or so passed, then she came back on the line and informed us that they were unable to repair it at this time. She told us "..the equipment was broken..." and right now, this was true with "all the dealerships." She would give us a call back when the equipment was "working". First of all, did she really think I would believe this? Or was she a victim of falsities as well? It makes no sense whatsoever that a safety recall notice would be sent out, but all Kia dealerships would not have the ability to repair it. Suspicious, I called another dealership, one that was about 35 minutes away. It happened to be the incredibly reliable one where we had purchased our vehicle, Irvine Kia. Not only did they have NO knowledge of the alleged "equipment problem", but they said there was no special equipment involved. It is called a "wrench". So, it was a simple repair. Needless to say, I set up my appointment with them instantly and gladly drove the extra miles. Frankly, I would be stupid to ever let Riverside Kia lay a finger on my car, this or any other time in the future. I don't know what the problem is here, but it appears that Riverside Kia Service Department has possibly some of the laziest, most indifferent, manipulative people I have ever encountered. This woman clearly had no knowledge of what she was talking about, and those who *should* have spoken with me made themselves unavailable and gave false information. This department needs a serious, clean sweep to get rid of the bad seed. You are warned. I am disgusted. read more

This is my second purchase from Riverside KIA. Always pleased with personnel and service. Today we were helped by Nick, William, Frank and Sylvia. It's always a long process buying a new car, but everyone was pleasant and helpful. I always say that sales people sell a brand, but the service department keeps a customer. I have been dealing with this dealer for 8 years and have never been disappointed with service. Sal Ramirez always makes my regular service appointments convenient and easy. read more

I seriously can't say enough good things about Eric and Johnny (John). I was buying my very first car all on my own and they took such good care of me. They were sincere, understanding, honest and oh so very helpful! They made the experience as stress free as possible and worked hard to get me exactly what I wanted. If I could get a car once a year, I would go to them every time. Thank you, Eric and Johnny!! read more