**UPDATE** Thank you to Cameron for the initial call and Paul, the parts manager, for reaching out…read moreafter this experience with the parts department. Paul apologized for the negative experiences I've had there and also got me the information I was looking for in regards to the GM Performance lift for my Silverado. It does illustrate, however, the lack of customer service/effort that the front of shop employees offer considering they could have, too, found this information for me. Moreover, the way Paul went out of his way to resolve this issue illustrates a well experienced and caring Manager. I truly hope he can get the gears turning correctly for the general staff under his leadership. In conclusion: in support of Paul and his true care for customer satisfaction, I will return in the future. However, I will only feel comfortable rating 4 stars for now until a true change of morale is displayed by the front of shop staff during my future visits without having to be spoken to by a Manager. Thank you again Paul! I hate to leave anything less than 5 stars because the Service department is solid. My recent visit today was for a standard oil change on my Silverado and I was assisted by Cameron. He explained all processes and offered extra services without feeling pushy or demanding. On the other hand, and the reason for the 3 stars, is because the Parts department is horrible. These guys must really hate their jobs and/or their lives because of how they ALWAYS treat their customers rudely. Im a very patient and respectful customer as I work specialized retail myself. I have visited this location multiple times for parts pick ups and they always seem standoffish and rushed even though there is nothing going on in there. Today, despite past experiences, I walked over to inquire about the GM Performance lift for my truck since I was already here and I'd expect these parts "experts" to have the ability to help with this. I was wrong. Once I was noticed in the building, an older guy asked if I needed anything. When I explained briefly what I was looking for, he immediately said theres nothing I can do and that I can do the same search on the GM Accessories website that they would do. For the record, I had been doing countless hours of research for this but could not find my solution which is why i figured going directly to the dealer would be the next best option. He didnt falter, he didnt even pause to think about how he may be able to assist me further to potentially bring business to their dealership. Once this happened, i paused, started to walk away, and I stated why are they always so rude here and it was then that he tried to call me back into the building. Im sorry, but no customer wants to initially feel pushed away and then told to come back. Business was lost for them today. Im a manager at my place of business and if my employees treated any of our customers like this, who took the time to be there and present a question, they would no longer be a part of my team. But maybe those are simply my standards. Judging by the consistently rude, careless interactions from these guys, Chevrolet Riverside either doesnt care or they havent been made aware of this poor customer service from the Parts department. It makes you feel real low to be treated this way. In retrospect, this negative interaction also just lost potential profits for the Service department because the install would have been performed at the dealership. I will definitely no longer be visiting this location for anything besides service. And I truly do hope that this negative vibe in that department be rectified for the sake of the dealerships reputation and the sake of the loyal paying customers.

Update: I was able to speak with Tony and GM Corporate, who will be assisting in navigating this…read moresituation. The matter remains unresolved and, at this point, appears to be a potentially lengthy and expensive process. I appreciate the time and attention everyone has given to this situation thus far, as well as the continued ability to use a rental vehicle while this is being addressed. Dion, you have truly been a standout throughout this process. My wife, Benjamin, and I sincerely appreciate your character, professionalism, and the way you've handled this difficult situation. I have formally expressed my concerns through the appropriate escalation channels with GM, and the intake team was very helpful in ensuring those concerns were documented and elevated. For anyone interested in the safety aspects surrounding this incident, I will share the NHTSA report when it becomes available.

I had a great experience working with Jacob Calderon. He was professional, knowledgeable, friendly,…read moreand genuinely focused on making the entire sales process smooth and stress-free. Jacob took the time to answer all my questions, listened to what I was looking for, and made sure I felt comfortable throughout the process. His excellent customer service and attention to detail really stood out. I highly recommend Jacob Calderon to anyone looking for a sales manager who truly cares about his customers and takes pride in his work. Thank you, Jacob, for the outstanding service! Jacob the sales manger

Jacob Calderon was very helpful and quick with paperwork to finalize our deal.Thank youread more

We had a great experience here! The dealership was clean and welcoming, and Freddy was amazing. He…read morewas friendly, patient, and never made us feel pressured. He helped us compare different cars, test-drive the ones we were interested in, and worked hard to get us a great deal. This was our first car purchase, and we couldn't be happier with the experience. Freddy even felt like a friend by the end! His manager and the rest of the staff were also very professional and friendly. Highly recommend!

Hyundai purchase with Mr Block!…read more Best Car-Buying Experience I've Ever Had! I recently purchased a 2027 Hyundai Santa Fe Calligraphy (Gas Model) from Riverside Hyundai, and I can honestly say this was the easiest, most pleasant car-buying experience I've ever had! The customer service was absolutely exceptional! The sales associate went above and beyond by coming directly to my home to explain everything about my new vehicle. He was extremely knowledgeable, detail-oriented, patient, professional, and genuinely friendly. He took his time going over all the features and made sure I felt completely comfortable and confident with my purchase. What impressed me the most was how effortless and stress-free the entire process was. No pressure, no hassle, just outstanding customer service from beginning to end! I absolutely love my new Hyundai Santa Fe Calligraphy, and I couldn't be happier with my experience. If you're looking to purchase a new Hyundai, I HIGHLY recommend Riverside Hyundai with Mr Block! Exceptional customer service truly sets them apart. HE made buying a new car an enjoyable experience, and that's something you don't find every day! Thank you, Riverside Hyundai, and your employee Mr Block for making this the BEST car-buying experience of my life! Thank you so much Mr Block!

I went in to Riverside Honda on Labor Day looking to buy a 2026 Honda Civic Hybrid Sport. When I…read morecalled to check what vehicles they still had on the lot I was transferred to Anthony and he was able to quickly check and confirm they had exactly what I was looking for. I told him I would be there shortly, and when I arrived he was there at the front ready to help me. He took me on a test drive and I fell in love with the car. I knew what I wanted and exactly the numbers I was looking for. Anthony was awesome, able to work through everything, and able to help me get what I was looking for. He had great customer service and I would most definitely recommend anyone looking to purchase a new Honda to visit Anthony at Riverside Honda. Thank you Anthony for your great service and help!

Scott Brady has saved Honda's reputation! Mr. Brady has been nothing short of amazing...dynamic…read morepersonality, thorough, pleasant, respectful, knowledgeable and above all - professional! My 2024 Prologue is the first Honda I have owned and I have not been happy at all. Spreen Honda totally corrupted my opinion of dealerships and multiple issues with this vehicle has severely tarnished Honda's image. This vehicle, unbeknownst to me at the time, was really a GMC vehicle that Honda placed their name on. There are two open recalls on the truck. My vehicle has been in and out of the Spreen dealership more than 10 times in less than a year - axle clicking, front bumper coming off, display console blackouts, rear camera blackout, vehicle not updating, HondaLink app not connecting to the car, etc. Spreen service counselors are the worst liars ever. Service have told me that parts were not available for any of the recall and the issues with the axle could not be addressed until Honda authorized the replacement. Spreen needs to be investigated by the State of California!! After the poor service at Spreen multiple times, I decided to make an appointment with Riverside Honda. Mr. Brady was my assigned service counselor. Mr. Brady assured me that my vehicle would get a thorough inspection and all issues found will be addressed. As it turned out my concerns of safety were confirmed when the technician discovered that BOTH axles (left & right) were bad, clicking when making turns at low speed, and needed to be replaced. The vehicle is NOT two years old yet and there warranty repairs needed...?!?!? Mr. Brady ordered the axle parts and had them installed under the warranty. He also got the display recall repaired. Mr. Brady kept in contact with me the entire day whenever my vehicle was left in his care. Again, Mr. Brady has saved the face of Honda. However, I certainly believe I got a LEMON from Spreen Honda. If anyone has had the same issues and found a Lemon attorney to handle, please let me know.

We got our first Mercedes car from the Riverside site. Liliana Duran was super helpful. She found…read morea car we didn't know we needed it. She helped us to get a really good deal. She has been very responsive and helpful.

Dear Walters Mercedes-Benz of Riverside Management, I am…read morewriting to express my profound disappointment with both the reliability of our electric vehicle and the level of customer service we have received from your dealership. Shortly after purchasing the vehicle, we experienced a serious battery-related failure that left the vehicle in your service department for approximately 30 days. Unfortunately, we are now facing the same issue for a second time. The vehicle has once again required battery-related repairs and has now been out of service for more than two months. What is most concerning is that on both occasions the vehicle lost all power while traveling on the freeway. This was not merely an inconvenience--it was a significant safety concern. Thankfully, both times I was close enough to an exit to safely maneuver the vehicle off the roadway. Had that not been the case, the outcome could have been far more serious. When purchasing a luxury vehicle, there is an expectation that the product will be reliable and that the ownership experience will be supported by a high level of professionalism, communication, and customer care. Unfortunately, our experience has fallen well short of those expectations. After two major battery-related failures and more than three months of cumulative repair time, we have lost confidence in both the vehicle and the dealership's ability to resolve these issues satisfactorily. We would appreciate a clear explanation of the ongoing problems with the vehicle, a definitive timeline for repair, and a meaningful resolution that reflects the seriousness of this situation. We chose Mercedes-Benz because of its reputation for quality and customer service, and we expect that reputation to be reflected in how this matter is handled. We look forward to your prompt response. Sincerely,

We just completed our third lease with Rudy, and after working with him for nearly six years, the…read moreexperience continues to be exceptional. Rudy makes the entire process incredibly easy and seamless. He does the research, helps you find the right vehicle, works to find the best possible deal, and gives you all the information you need to make a well-informed decision. He's extremely patient, thorough, and genuinely focused on making sure you're happy with the outcome. One of the biggest benefits of working with Rudy is having a knowledgeable professional on your side when dealing with dealerships. He understands the process, knows what to look for, and provides honest insight and guidance throughout the entire transaction. The fact that we've now leased three vehicles through Rudy speaks to the trust he builds with his clients and the consistency of his service. If you're looking to lease or purchase a vehicle and want someone knowledgeable, trustworthy, patient, and truly focused on getting you the best deal, I highly recommend Rudy.

We worked with Rudy at SCAB. He was great to work with. We were able to buy the exact car we wanted…read morewithout any of the usual dealer pressure or upselling. We told Rudy what we wanted and we had the car within a week. The dealerships we visited said it could be weeks to months before the car would be available. Rudy's communication was clear and timely. I would definitely recommend buying a car through SCAB and especially Rudy.

I was recommended to Carsmart by a friend and am so thankful fir the recommendation…read more The owner, Antonio, was very patient in answering all of my questions and took his time to explain everything about the vehicle. He was completely honest and fair with all of my questions. I purchased a 2005 Chevy Suburban and it is perfect for all of our family needs and an excellent price. I am so very grateful for him and look forward to doing business in the future.

I've always wanted to own a Crown Victoria Police Interceptor for many years. Got recommended a…read moredealership by a friend who also owns a Crown Vic. Checked out their listings and saw a super clean Vic with relatively low miles and low idle hours. Went to the dealership and met Antonio, who let me test drive it and I instantly fell in love. It was my first time financing a vehicle and Antonio helped me out and was able to get a loan through my credit union. Was super easy and quick. Would definitely recommend CarSmart and Antonio for anyone looking to purchase a vehicle.

If you're shopping for a Lexus, I highly recommend Lexus of Riverside. Luis from the sales team…read moreprovided exceptional customer service from start to finish. He was knowledgeable, professional, and respectful, with no unnecessary haggling. He helped us maximize the value of our trade-in and secure an excellent deal on our new vehicle. Coming from Orange County, we found that the local Lexus dealerships were not interested in negotiating, making our experience at Lexus of Riverside even more impressive.

We had such a great experience purchasing our beautiful Lexus RX 500h! Angel was amazing from the…read morestart and did a wonderful job showing us the car and answering all of our questions. Mark Mikaee was also fantastic to work with and made the whole buying process smooth and enjoyable. We're so happy with our beautiful new Lexus and really appreciate Angel and Mark for making the experience such a positive one. Thank you both! Highly recommend!

Mr. Blake Thompson was such a pleasure to work with. I have to say I'm very pleased with the…read moreoutcome. He was able to stay within my price range and to be honest it was better than I expected. He truly comes with a 5 Star rating. Thank You Blake for making me comfortable with my decision to purchase my new BMW. God Bless You.

I had an outstanding experience working with Blake Thompson at BMW of Riverside while purchasing a…read morecar for my son. From the moment we walked in, Blake was patient, knowledgeable, and genuinely invested in making sure we found the right vehicle for our needs. He took the time to answer every question thoroughly, explained all of our options without any pressure, and made the entire process smooth and stress-free. What impressed me the most was that he truly advocated for us as customers, ensuring we felt comfortable and confident throughout the purchase. Blake's professionalism, honesty, and commitment to exceptional customer service are exactly what every car buyer hopes for. He is a tremendous asset to BMW of Riverside, and because of the outstanding experience he provided, I will absolutely be returning to purchase my next BMW from him. If you're looking for someone who genuinely cares about his customers and goes above and beyond, I highly recommend asking for Blake Thompson. Thank you, Blake, for making my son's car-buying experience such a memorable one!

Let me start by telling you that this Nissan dealership in Riverside is the BEST one! I went to…read moreNissan El Monte (NOT recommended). I went to Nissan Alhambra (NOT recommended - negative business practice). Contacted Nissan Duarte (poor inventory - doesn't have the car I wanted). And finally, Nissan Gardena (NOT recommended - they don't listen). When I say NOT recommended, just take my word for it. I don't want to elaborate too much detail since this review is for Riverside Nissan. So, as you can see, I basically made my rounds all over town to find the best place to buy or lease my car. Riverside Nissan is completely different from others. First, the price they quoted online (using their website) with all the discounts is legit and they honored it. I'm super happy! But take note that my credit score is outstanding, above 800, so your credit score may be a factor on your actual quote. People with bad credit usually pay more because they have a higher risk profile or higher default rate. However, not sure if this dealership enforces this common business practice or not. Just be aware about it if your credit is poor or below average. The majority of my transactions were professionally handled by Lisbet. She needs to work a tiny (very tiny) bit more on her communication or follow-up, but overall, she was excellent, friendly, and fast. She pretty much took care of everything: delivering the car to my place, paperwork, deal making, and driving my trade-in back to Riverside. I currently reside in Monrovia, so the drive is a little substantial especially with traffic. She definitely went above and beyond, which I deeply appreciate. (Thanks so much, Lisbet!) And the best part, Riverside Nissan gave a fantastic deal (based on my request) for my trade-in vehicle compared to other dealers! I tell you, this is the ONLY dealership that values ACTION (and honor) instead of false promises (wasting your time). So, if you're thinking about trading in your car for a new one, this is the place to do it! I honestly recommend this place if this is something you're thinking about. Don't bother checking other dealerships - I did the work for you! Yes, thank me later. Lastly, and this goes back to the tiny communication glitch with Lisbet. When she took my car, she told me that she will text or call (within a week) to let me know when I will get my check for the trade-in. However, to my surprise, the payment was mailed earlier than expected. Unfortunately, because I wasn't notified as promised, I contacted the owner, Richard, via email for a "needless" follow-up. The owner responded by calling within 2 hours and that's when I learned that my check was already in the mail. Without a doubt, the owner truly cares for his business and reputation. 5 stars!! Based on my overall experience - and I'm super picky and critical - I would gladly recommend this place if you want or need a new Nissan! (As long as Richard is the owner!) The quoted online price was valid, salespeople were helpful, best offer for trade-in, and an owner who values his customers. Not sure about others, but for me, the "HONESTY is the BEST POLICY" was used. What else do you want? And, of course, LOVE my new car! Thank you very much, Riverside Nissan!

I had a great experience with my car purchase. I'm a Costco member and was referred to Riverside…read moreNissan and worked with Tyler Alvarez. He was amazing! There was no pressure. He gave me time to think which I needed. He was very knowledgeable, was able to get me the exact vehicle I was looking for, gave me the Costco discount and the dealer incentives, delivered the vehicle to me, gave me an orientation on the vehicle and helped me to set up my cell phone to the car. He was extremely helpful!! This was the best car buying experience I've ever had. Ask for Tyler. I highly recommend him. Thank you Tyler!!!