I have visited This RiteAid for over 20 years (it was a Roos the street for along part of that time). My insurance changed Jan 1 and I was forced to use CVS. I now know what I had in RiteAid. Everything about getting prescriptions at RiteAid was has been professional, accurate and timely - exactly what one should expect of course but now that I have used CVS I have seen a massive difference between the two. Additionally the pharmacy customer service at RiteAid is over the top - we got to know 2 pharmacists over time because they took the time to get to know us. Those pharmacists made great, timely recommendations to us about vaccinations, OTC products and insurance. Not so at CVS. I have had to move 2 of my 4 recurring prescriptions back to RiteAid because the cost using insurance is far higher than using GoodRx for these 2 and CVS GoodRx pricing is far higher. When I have to get my Medicare for 2024, you can guarantee one of my requirements is that the plan uses RiteAid favorably. The amount of time wasted by CVS in getting prescriptions filled is over the top. I took RiteAid for granted - it any more! read more

They are the friendliest people here. Way better than that other chain that starts with C.

pharmacy never answers the phone an you cannot leave a message, not that it would matter.

I was looking for an arm sling on line and saw that the Rite Aid hear me had them in stock and they were priced at $8.79. Got to the store and was surprised to see a price of over $15. I took the it to the register and asked why the price was so much higher than shown on line. I was told the price shown on line is not the same as the In store price & they would not match it. WOW. I will let everyone I know about this policy & will never shop at this store again. read more

My husband & I used to use this pharmacy for our own prescriptions, & to pay FULL PRICE out of pocket for our dog's $109-a-month Rx. We spent thousands a year at this store. We routinely got $25 Rx transfer coupons via mail, but we remained loyal. Unfortunately, the extremely slow pharmacy staff, & skillfully unhelpful store staff drove us away. Last straw was buying Rite Aid cough drops + 3-pack of Chap-Stick (sale tag read $2, so I bought several). I had a question about Wellness card savings when items are on sale, so before I was rung up, I asked the cashier, Rose. I was a taken aback by her reaction. First, she snapped at me & did not answer my question at all. I thought she misunderstood, so I asked again a different way. That time she yelled that she didn't know, the register gave her the price it was supposed to be & that was that. I was stunned to be yelled at for asking a question, especially about the Wellness program, which they promote all the time. I politely ignored her meanness. Unfortunately, when I left the store & looked at my receipt to see if it would explain something about the Wellness Card rebates that Rose refused to help with, I then saw that my Chap-Stick had rung up as $4.99 instead of the big $2 yellow price tag. I went back in & said, "I think there was a mistake." Rose dramatically paused from activity, like I was interrupting the Pope. She immediately told me that there was NO mistake. I was wrong before she even looked at the receipt. It was ridiculous how this woman reacted to something that millions of cashiers handle with a smile multiple times a day. She gave an exasperated sigh & rolled her eyes to the elderly couple at the counter, & then told me in a loud, condescending voice, "I am helping other customers, I will help you when I am finished with them," making it a joke. Again, I ignored her rudeness & stood nearby waiting. When Rose continued to roll her eyes, give dirty looks, & smirk, I decided to step away from the abuse, & begin looking for the tag myself, to speed things along. I went back to the tag, but Rose never came to help like she promised. I noticed in tiny print it said something about a rebate. The tag was deceiving & I had to read it several times b/c of how vague & misleading it was. I returned to Rose at the register, who instead of helping me as she promised, had chosen to stay & take a line of new customers, people who were not there when she'd promised to help me next. I caught Rose's eye & said "It says something about a rebate, can you please explain that?" Again, Rose gave her exasperated sigh, eye roll & spoke to me like I was a naughty kindergartner. NO ONE deserves this treatment. Calmly, I said, "I am simply asking a question. I was here before these people & you promised to help me a while ago." Still trying to pick a fight, Rose waved a dismissive hand toward a display of fliers & said all snarky, "It's in the last page." WHY DIDN'T SHE TELL ME THIS WHEN I CHECKED OUT? WHY DID SHE TRY TO CREATE PROBLEMS? I sorted through the messy fliers & found a form & held it up for Rose to confirm I had the right one. She ignored me a bit, like it was a game to her & then looked up & said, annoyed, "Yes that's it," +more eye rolling & smirking. Calmly again, I said, "I am just asking you a question. You do not have to treat me like that." Rose erupted in more yelling at me that she was with other customers & how dare I ask her questions while she was helping other people? This is called psychotic. She refused to answer my questions when I was originally at the register, she told me she would help me 5 customers prior + refused to help AGAIN, she wasted 20min of my life, she was rude/mean, & somehow I am the problem? Her anger was absurd. Who refuses to help & then gets mad at someone like this? The other customers were terrified. This kind of behavior is insane & it has no place in a retail setting, where the general public sees first-hand the attitude that represents Rite Aid. I called the store manager & was told Rose had just had a family death, as though that excuses her abusive behavior. Guilt-trip logic is completely unprofessional. Does Rite Aid corporate condone this? So under certain conditions the customer must accept abuse with a smile at this store? I don't need Rose-abuse. I went through 4 family deaths in 3yrs, along with other hardships. I never abused people. If you can't handle your job, you take bereavement days, or vacation days, like everyone else in the working world. You don't accept pay to take your personal problems out on customers. We never went back. Any other Rite Aid has a better staff, whose cashiers, especially, have been very polite, informed, & show that they care about our questions. At the Media location the cashier even told me how to save more $$ on my purchase with some discount, & also by buying another brand. This is a 180-degree contrast from the nastiness I received from Rose. read more

I am writing to praise Benoy Phlip, a long time employee in the Newtown Square pharmacy. Benoy went above and beyond to do the research with my insurance company and hard work necessary to get me my 2nd shingles shot... at no charge! I received my 1st shot at Walmart and paid over 150$. Walmart did not do their homework! I waited, watched and listened while Benoy was on the phone with the insurance company . He is a person who truly cares about people and understands that every penny counts! He put in the work and time necessary to get the job done right and for that I am so grateful! Now, I have both of my shots, piece of mind and I'm a healthier person for it! Thank you Benoy for going above and beyond for a customer! You rock! K. Eachus read more

I would first like to say that the pharmacist and the employees are exceptional. My complaint is based on Rite AID's policy regarding their "free" coronavirus testing. 1. You cannot walk in for a free test. You must go online and sign up. 2. When you sign up you must have or sign up for a Google account and you must bring a government issued ID. when you arrive for your test. 3. The platform is run by Verily https://www.projectbaseline.com/covid-support/. Read this to be fully informed as to where and how your information will be PROLIFICALLY shared. If you want to go through this process and use Rite Aid, fine , however if you are not able to participate in the Google/verily data collection project because you are elderly,homeless, etc. You simply cannot get a free coronavirus test at Rite Aid. Yes there are other places to do it however Rite AID may be the place of most convenience for people who are ill, indigent, disabled, etc. I find this policy of "free" testing very onerous, unethical, and downright cruel when Rite Aid is responsible for serving marginalized communities. read more

Lazy staff, prices a lot higher without new store card, example a bottle of Deerpark water was $2.89 without the card and with it was $1.49 and the cashier wouldn't put the store card into the system. Untrained staff and not friendly at all. Go to another location read more

This Newtown Square Rite-Aid is much better than most people realize. They work with you to find what you may be looking for. Will help you in getting a rain-check, so you won't miss the sale price if something was not in stock. The store is very clean, well lit, items are beautifully displayed. When they have a clearance, items are placed in one section for your convenience. There are many bargains to be found here and through their generic brands. (The nearby competitor's generics are no bargains!) If there may be a discrepancy with the price, management will not quibble with you, they work with you. (The nearby competitor is always messing things up at the register and explaining what they cannot do and spitting rules in your face. ) It really is a pleasure to work with these Rite Aid people, as customers are honored. read more

Had to leave because someone (an employee in the back maybe?) was smoking in the store, and I couldn't deal with waiting in a line of 8+ people inhaling cigarette smoke next to the pharmacy. Horrible. I would never go back. read more

Clean and large location but checkout is amazingly slow, no matter the time of day or how many people are in the store. The one cashier has a habit of examining every item you are buying before scanning it, essentially tripling the time it takes to check out. Pharmacy and clinic in the back are efficient and knowledgeable, so they get the stars here. read more

At 57 years old I have used many pharmacy/drugstores over the years. I have had nothing but great experiences in this Rite Aid! Prescriptions filled on time, pick up with ease/drive thru, Rite Aid loyalty/plenti card discounts and always friendly and courteous. Customer service and retail is a tough job, this team is awesome! Thank you for all you do! read more

The young staff and one older gray haired woman are very nice and helpful. The older blond woman is unpleasant to rude, bossy in tone, bristles and doesn't really listen every time you ask a question. She always acts as if she's reluctantly doing you a favor. One possibly two men who speak with an accent, will give incorrect information and hurry you off the phone; also, one of these same men at the pickup window has said the Rx wasn't ready, even after they were told I called to verify it was filled; had to push the issue 3 or more times before they checked and found the Rx after all....This has happened several times. read more

Pharmacy is well organized ( much better than the other big drugstore down the pike) and prompt. Pharmacy staff was quick to help and willing to answer questions I had about the medicine. Quite a nice experience! read more