My car batterie died in the parking lot near this store. My phone batterie was also down to 21% I was having a rough day to say the least, After waiting on the tow company 1 1/2 hours, I knew my phone would be dead before they would get to me. I went into Rite Aid to buy a charger and ask if I might plug it in there. Richard Helped me by searching for the right charger because my phone is older. When it would not charge fast enough on the "Photo" computer, He provided a personal wall plug for me to speed things up. Richard, I am so grateful you were there in my crisis. I was able to charge my phone and respond to the tow company and get home! Your caring customer service made all the difference to me, calmed my racing heart and I could trust things would be ok. You certainly went beyond the average customer service. Thanks Again,Cat read more

If I could give zero stars I would!! Went in to pick up a prescription. It was already put back. I showed him a text message stating that I had 2 more days until it would be put back and cashier responded "sometimes those messages are wrong". I've switched all of prescriptions out of Rite Aid except for this one and there is always a problem. They can't ever get the Rx coupons to go through but all of the other pharmacy's don't have a problem. They put Rx back before the allotted time you have. I thought instead of wasting these 30 min of my life because rx was put back I'd pick up a few things. Shelves are empty..literally empty!! They deny that they're shutting down but they might as well. Worst place in town!! read more

Store is going down REAL FAST!!! Love all the employees there but the higher ups need to treat them a hell of a lot better!! They need to appreciate them and reward them as they should have been rewarded!!!! STILL working on the same union contract from what 2019..2020..2021??? It's a shame they do not feel their employees deserve better to at least come to an agreement with the Union!!!! It's a shame they have lost VERY MANY valuable employees and will keep doing so!!!! Open your eyes corporate people OR just stop abusing who you have left there and shut the doors. From one employee who's 11 years with Rite Aid evidently meant nothing to them!! read more

Prepare for a rant: I quit going here a decade ago. When I was diagnosed with diabetes and they refused to fill a prescription for me because I didn't know the name of the medication. This week my son was prescribed a pain killer because he had his wisdom teeth pulled along with bone grafts because they were impacted. When CVS who I prefer to use told me they didn't have the med and couldn't just transfer the script I panicked. I couldn't get ahold of yuba cities western dental oral surgeon to transfer it and I called my local dentist. He prescribed a days worth of painkillers and sent it to rite aid for me. Meanwhile the yuba city oral surgeon sent the 5 day script to rite aid also but spelled my son's last name wrong. I told the pharmacist at right aid the whole story when I got there and that I didn't need the day script if the 5 day one could be filled even with the misspelled name. They refused and told me I'd need to contact my dentist again to fix it. So I got the days worth of painkillers for my son and went home to take care of him after a long day of oral surgery and pharmacy insanity. The next day I worked all day. Called the western dental at my lunch they swore to call me back and didn't. Called rite aid tried speak with the pharmacist and explain. He treated me like a drug addict seeking drugs. Questioning why I needed more after I'd gotten the days worth. I tried to explain and he kept talking circles. Set me off cussing. The stress the anxiety and the stupidity was more then I could handle. Eventually he asked me if I spoke English. Racist? After more cussing he finally says to me if I bring my son's I.d. and the address matches the script he will fill it. Really!?... Wtf rite aid why would you not have said that in the first place I'd never needed the day script like I fricken said. See I'm cussing again and just writing this has me livid. F u rite aid for making what was already a stressful time in my life even worse. read more

These are not humans, they are robots... do NOT expect compassion, or even simple kindness from these robots... Expect delays, harassment and condescension... I'm quite sure these pharmacist's are on their own supply... read more

This is the worst pharmacy around. They do not respect your time or medical necessities. They refused to give my elderly mother her cancer medication several times and my teenage daughter her anti depressants twice, but suddenly were able to fill everything when my buff, 6 foot 4 white brother went in and asked for them. I have transferred pharmacies and I am much happier at the CVS across the street. read more

They definitely need help in pharmacy staffs. Look at the line of customers who's picking up prescription medications. SHORT STAFF make the service unbearable long periods. I've been waiting for so far 20 minutes still not moving read more

Rite Aid - a group of people shopping in a store - Drugstores Near Me - Grass Valley, California

The pharmacy here is absolutely horrible as everyone else is saying. Understaffed, everyone working at the pharmacy is in a bad mood and gives you attitude. I can hardly blame them, as I imagine they are set up for failure by the horrible management and understaffing. Anyway, don't come here if you want a relaxed and easy experience. I have switched pharmacies, and I could not be happier. Can't believe I didn't do it sooner. Update: the owner referred me to the corporate website, which is a phone tree with a million options. That is not a real response, and I bet she copied and pasted it like every other "non-response" to these reviews. They could do so much better. read more

The pharmacy is a joke! Anyone considering doing business w/the pharmacy will be totally disappointed I had my flu shop scheduled for weeks was getting reminders almost daily the last 10 days. Today on appointment day the pharmacy was closed for shots! No, phone call, no texted, no email to let me know that they couldn't do it! I can't even give them one star, Boycott Rite Aid!!!! read more

The cashier totally ignored me and then yelled at me it was so uncalled for. You have no idea what people are going through it helps to be kind read more

Well, just came back to say this place is only getting worse. Had the great misfortune of being assisted by Nancy the other day in the pharmacy (I will also be complaining to corporate about her). She is beyond rude. This whole pharmacy is staffed by rude people who don't care about your time OR your health. Very disappointing to have in this cute town but looks like I'm far from the only person who feels this way!! Edit: the corporate person who replied to my review and asked me to reach out with more info was just posturing... I reached out the same day I got the message and have NEVER gotten a reply!!! Nice try to look good though! read more

I put one star only because there's not an option for zero. Do not use Rite Aid pharmacy, I repeat do not use their pharmacy. I have been waiting for two months for heart medication and they are unable to fill it in a timely manner I was told it would be filled within an hour I waited three and it was still not filled go somewhere else that's going to actually fill your medication's. They never answer their phone and do not care about their client health needs. 2 days after posting this review and my prescription are still not ready. read more

OMG I'm pretty sure Nancy at the pharmacy is a cyborg. Thee coldest most unpleasant person I have dealt with in customer service in a long time. I felt like I did something wrong just being a customer read more

This has been by far the worst pharmacy experience EVER ! 1. The ladies sat around chatting cackling never once acknowledged I was there !!!! 2. I went back to the line where I originally was helped and told to go to the other " drop off line " mind you my prescription was called in " she then pointed back to the drop off cackling ladies line ! 3. I was told it would be 2 hours 4. 3 1/3 hours later I I arrive AGAIN WAIT IN LINE AGAIN for 17 min Guess what ???! Still not ready !!! 5. This time the lady who is working the pick up line , disappears and the poor girl working drive thru has to do both !!!!! So my one star is 100% for her ! 6. I'm now attempting the drive thru ! Thank you Amber for being an outstanding employee who went above and beyond. Your kindness truly exceeds all others at this location. It's truly understanding if a place gets busy , but to put customers at ease " follow what amber did" the entire written gripes above would have been avoided ! Ignoring your customers , pointing and snapping hi to that line not good ! Chit chatting with fellow employees instead of acknowledging the 2 people in your line gets negative reviews and no names because the only names that come to mind are probably frowned upon on here ! I end this with once again thanking Amber who is the only one who seemed to actually care and who was working hard to get things done ! read more

It is sad to see one the best Rite Aid stores in the district sink to such depths. This has been going on longer than the COVID issue. The pandemic only made it worse. My biggest problem is securing my monthly supply of pain medication, Oxycodone. The most recent problem is occuring now. There are 28 days allowed between prescriptions. The prescription is submitted a couple of days early so it will be filled on time. Evidently the staffing in the Grass Valley store is so lacking that they can't answer the phone. Yesterday (Saturday) I called and stood in line , both. However, I couldn't wait for the 7 customers ahead of me to be served because my back couldn't stand the pain. This has been my go to pharmacy since 1987 but I cannot take it anymore. Ideas? read more

Horrible pharmacy service, was sent there for a prescription and was told it didn't exist. After calling my doctor and confirming the prescription had been called in again I went back in and was told the order would be ready before they closed at 8. I went in 2 hours later at 6:50 and was told to check back in tomorrow as they were closing in ten minutes. There were three people sitting around doing nothing and I asked if they could do something about filling my prescription and I was interrupted with "we're very busy and short staffed so maybe it'll be ready by tomorrow" Horrible pharmacy customer service and very rude and condescending pharmacy clerks read more

They never answer their phone, it seems to me that they've just cut the phone lines. They get my prescriptions wrong, and the employees are clearly miserable. read more

Worst service ever. Appointments mean nothing. Pharmacist Carlos is rude and condescending. Sat for 40 minutes for a scheduled Covid vax during which about 75-100 customers came in to pick up their prescriptions. Not a single one was ready as promised, and most complained they had come back several times already. Always the same BS response..it'll be ready "shortly." One came in because his Rx was filled wrong. Their license should be revoked. Go there at your own risk. read more

I'm absolutely disgusted with the service my mother received from this location. She's 72 years old and has problems getting to town. She hasn't been able to pick up her medication in weeks. She's tried calling numerous times to see if she could have her medication mailed but no one answers the phone. On Friday she came to the store and waited in line for several minutes. When it was her turn in line the pharmacist turned her away because it was time to close. I've worked in customer service over 20 years and you simply DON'T DO THAT! If you have clients waiting in line, and it's five minutes til closing, you need to either tell those clients in line that the pharmacy is closed, or take the extra two minutes to grab their medicine and ring them up. She waited in line and was turned away at the register. AWFUL. Now she's even sicker because she doesn't have the medication and can't get to town to pick it up. You blew it rite aid. This is not how you treat your customers. Shame on you. read more

Rude. I asked when my Rx would be ready and told them I needed it first thing in the morning. It had been 2 days since my doctor faxed in my scrip. I was told that it wouldn't be ready until the following day and then not first thing that morning but whenever they got to it. I would have accepted them letting me know that they were behind or swamped, but what I got was a lecture on how other customer's medications were more important then what I take. This came from both clerk Terrie and the pharmacist. No one but my doctor and I know for what purpose I take a medication. So how does the pharmacy dept. feel they can judge who's medications are a priority? And how do they allow themselves to be terribly rude to someone in need? read more

Apparently they don't answer the phone in the pharmacy. What a crock of customer service.

Their Pharmacy is the absolute worst!!! Horrible customer service if you can even reach them.

I have twice made an appointment on-line for a flu shot with Rite Aid Pharmacy in Grass Valley. I filled out a considerable amount of paperwork on-line. This included my phone number & email address. The first time I went in, their "system" wasn't working & thus they couldn't give me the shot. The second time I went in, they couldn't give me the shot because they were short staffed & felt they didn't have time to help me. My beef is neither time did they phone or email me to cancel my appointment, they just let me show up. This is the worst customer service ever! They need a system to contact their customers should an appointment need to be changed. I noticed both times, the store was very uncrowded. If the pharmacy staff can't call or email to cancel an appointment, surely one of the store clerks can be asked to make a simple call or email. Advice: try one of Dokimo's Pharmacy locations. They're fabulous. Very kind, helpful & customer oriented. read more

I live in Sacramento and love the Rite Aid near my house which is why I'm constantly amazed at how bad the service is at this Rite Aid. My elderly Mom uses this location and the prescriptions are never ready or only one will be when u r waiting on three. They call when they r not ready or they call when u've already picked up the prescription. No matter what experience I have here it is consistently BAD. Don't go here I got a response from their general headquarters asking me to seek them out to further discuss my bad experience...I say if ur that interested U should call me. I think I've said all that I have to say... I get the point. They don't! Enough said. read more

Neolithic Incompetence. I have been trying to get my prescription filled for three successive months now. Each time I attempt to do this they are unable to refill it prior to it running out. The first time I ordered 4 days in advance, assuming 4 business days was enough to put 30 pills in a bottle. Not so. The second time I requested the refill 7 prior running out, once again, they were unable to refill it on time. I assumed surely 10 days lead time would be enough, once again I was wrong. When I asked to speak with the pharmacist to learn if there was anything I could be doing to ensure I don't go without my medication for several days each month. He was remarkably unhelpful and disgustingly smug. He wouldn't give me a straight answer regarding what sort of lead time I would need to ensure I could continue having my medication daily. I asked him four times each time he explained how busy they are but offered precisely no resolution or answer. Then told me that we were talking in circles because I continued to ask what should I do? This is a medical circumstance. I'm not interested in hearing your reasoning for performing so incredibly poorly in your career. I'm blown away that the pharmacist's taste for righteous indignation superseded his ability to explain how to work with his organization to maintain medical congruency. In an attempt to call them to discuss it with Christina the pharmacy manager, 45 minutes of attempts to reach them by phone, no answer in the pharmacy, and the front desk that answers tell me all they can do is try. These guys are deliberately designed to accommodate the pharmacist's desire to not give two squirts of piss about your medical needs. read more

First time using this pharmacy. My doctor called in a 90 day supply of 5 medications. When I got home, I discovered that I was only provided with a 30 day supply. When I called in to question, I was told that when they put in my prescription for 90 days it was declined by insurance. I was advised that I should contact my insurance company, so I did and was told that I am entitled to a 90 day supply, but Rite Aid does not have a contract with Anthem Blue Cross to fill 90 days. So I called back the pharmacy and asked why they did not tell me the situation when I picked up medication so I could have addressed it before leaving the store. Clerk on the phone said "Ya, they should have", but in the mean time they are not willing to do anything to resolve the problem that they caused. read more

On a positive note, this Rite Aid is one of the very nicest ones inside in terms of selection, and organization that I have been to. Up to date decor, nice lighting, and a large feeling make this store a nice surprise in Grass Valley....a town with its share of dated stores. I found the employees to be ok, nothing too awful or great. The exterior of the store and parking lot are just ok. The parking lot has a lot of straight in spots and iffy traffic flow which means you need to pay good attention when parking or leaving. The whole Sutton way shopping district is congested and has too much going on...in too little of an area. Not a huge fan of Rite Aid's bank style check out which makes full cart trips to the checkout area a hassle for both employee and customer. read more

Unkempt store. Huge pallets block the merchandise during 9-5 business hours. No service. Employees on the sales floor scramble to stock instead of helping customers find items. Even if you ask for help, you won't be helped. Store associates know little about their store policy and instead openly tout their personal political beliefs. Instead of saying "thank you for shopping," you may get a sloppy, wet, grandma-kiss, "MAGA!" MAGA this bitch. read more

I have been a regular customer at this rite aid for over 11 years. My experiences have always been satisfactory until this year. They are shamefully understaffed which has gradually degraded their service. I messaged customer service on Twitter as recommended and was told someone from corporate would contact me. I have not heard back. My message asked when corporate would staff this location. They've stopped answering the phone at the pharmacy. I order prescriptions online and must call to move them along. Now they've stopped answering. Today the rx I ordered 5 days ago had not been ordered so was not ready. Inhaler for my COPD. I am so frustrated because all 3 major pharmacies here have the same complaints. At a loss. read more

(Pharmacy:) Rude staff, Outrageous waits, Wires always crossed regarding when prescriptions are/aren't ready, always leading to more waiting. They will text or call you saying something is ready, then tell you 45 minutes when you arrive--and they won't tell it to you cordially either. It's as if they go out of their way to be unhelpful. This is not a one-off experience either--it's reliably been this way for the whole 6 months I went there. The CVS is much better in every way. PS: Everything besides the pharmacy is fine, but the pharmacy is bad enough to undo the rest hard enough to warrant a 1/5 overall. I'd give less if I could. PPS: This may be the only 1-star review I've ever left anywhere. read more

Wow. The anger. I called in 3 days ahead for med's . The kind you cant go without. The lady was extra rude. Just fowl mean scowl on her face. Totally uncalled for. Unpleasant experience to say the least. Cant get a strait answer. If you can avoid this place. Avoid it . Rite Aid! If you're listening! You need to drop the hammer on the pharmacy staff! Even better just replace all of them with people who know customer service and how to be pleasant to other human beings. I have never dealt with anything like that before. It's wild to me that you guys let it go on. why? How can you not send someone from corporate to train them to be polite.? Why do you employ people with a horrible attitude?. Its sad . If they're that miserable they should work somewhere where they don't interact with people. read more

This store is the worst. You can never get the store or pharmacy to pick up the phone. They never get your prescription filled on time. The help has a terrible attitude like they are doing you a favor. They have lost my business and i'mtaking my business to another store any place but Riteaid! read more

My 2 month old son received his vaccinations today, and had a prescription for infant Tylenol sent here. When my fiancée went to pick it up (about 2 hours after the order got sent, they turned him away and told him it would take at least another hour. Meanwhile my poor baby had to wait in pain due to the soreness of his injection sites. My fiancée went in about an hour and a half later, the staff filling prescriptions looked at him annoyed, walked around the counter past him to an aisle, grabbed medication off the shelf, went back around the counter, slapped the prescription sticker on the box and completed the transaction for the medication. Had we known it was just an over the counter prescription, we could have saved our baby some discomfort and just got the medication ourselves when he originally needed it without all the attitude from customer service representatives as well. read more

I used to shop at rite aid all theme. I had a 20% off anytime card which was awesome, I bought everything there - toilet paper, detergent, groceries, make uo, candy, etc. Spent about $200 per month. The pharmacist did a great job with all of our immuniztionsThen all of a sudden there was no more 20% off, just some points on a few items. Pharmacy was usually out of some things and had to come back several times. They didn't answer their phone. Everything needs to be done on their website, which took a while to figure out. Now a lot of their shelves are empty, their restroom is locked snd you have to stand in line at the checkout to get the key sometimes there is only one girl at the checkout. I do need day that the checkout men and ladies are always friendly and courteous, hence the three stars. Not so at the pharmacy. I hear customers all the time yelling at the pharmacy help. Sometimes there is no pharmacist at all. They no longer have appointments for covid boosters. I now do all my prescriptions mail order and shop for my other needs at CVS. Walgreens is my go-to for immunizations. Sorry, I miss the OLD Rite Aid. read more

The only reason I go here is because they're a GNC supplier. Their customer service is atrocious and their floor managers are rude. It's really frustrating seeing a corporate store run so poorly. I would stay away at all costs unless you are trying to test your patience. I don't know if this is a chronic issue with all Rite Aid stores or if this location is just particularly sucky. Wear sweatpants and bring your bad attitude (you might get an application for manager). read more

Rite Aid - the front of a rite aid pharmacy - Drugstores Near Me - Grass Valley, California

I have been using Rite Aid pharmacy for some time. When I first started going, it was a nightmare! I had a pretty frustrating issue when my prescription had been called in by my doctor, but they would not release it to me because they said it was a 30 day cycle. Problem was that the day that I dropped it off, I was out of my medication. The girls don't take into consideration that there were 31 days in the particular month. They refused to actually look at my history. They don't look at the calendar to see the actual number of days in each month. I hated it! JP is nothing short of amazing. He works so hard. He has a positive attitude, he is honest, and you can see he loves what he does. He always takes his time and explains any issues that may come up. If JP left, I would follow him. The store has been remodeled and it looks great! read more

I am driven to my first yelp after two terrible experiences with the covid vaccine at this store. Today all the vax customers waited over an hour. The pharmacist was back and forth between pharmacy and vaccinations. They were one pharmacist short and the vaccine serums were still defrosting. Sitting there for so long, i saw one customer after another come to pick up their prescriptions and most orders were not ready at the appointed hour. We all have days like this and they require a bit of humor, sincere apology, and frequent updates for those who are waiting. The pharmacy staff were not friendly or forth coming about what was going on. In fact they were abrupt, non-communicative, and dismissive--people need their meds, so i guess the staff doesn't have to worry about customer service. Fortunately there are other pharmacies! read more

Been trying to call ALL MORNING but NO ONE IS ANSWERING THEIR PHONE. First of all, the only phone they give is the 530-273-7399 # so even if I wanted to try and reach another department I couldn't. Secondly, I attempted to call the corporate offices to let them know of the situation and (after being prompted by robot lady who doesn't understand a word you're saying) was on hold for 20 minutes. Realizing no one at Rite-Aid is interested in answering my call I hung up. Hopefully my sick child will get his medicine sometime today. read more

Rite Aid - Been trying to call ALL MORNING but NO ONE IS ANSWERING THEIR PHONE. - Drugstores Near Me - Grass Valley, California

The pharmacy service is hineous, I mean if you want to be treated like a bad dog then this is the place, prescription refills take at least 4 to 5 days, and the people that work in the pharmacy are straight up pissed off, and they are not afraid to let you know it either. If you are looking for a pharmacy, do not use this one! read more

This place is a joke. It is constant issues getting prescriptions filled, even though we have been customers with the same insurance for 3 years. They are not friendly or considerate to their customers. Stop putting more on your plate when you cannot even handle what you do now. read more