Recently introduced to Medi-Cal and the medical system, every single one of these employees deserves a five star I've been to this place dozens of times now for prescriptions. Everybody here is great. Medical is a problem with its own and the verification and constant back-and-forth a prescription has nothing to do with the establishment, are you guys deserve 10 stars keep kicking ass thanks for helping me read more

After Rite Aid closed in Grass Valley Unfortunately I started going to Walgreens in Grass valley. Which was the biggest mistake ever. It took me an hour and 45 minutes. I have a bad hip with no where to sit. I thought I was going to pass out. Now thankfully all my prescriptions are delivered to me from an online pharmacy. But now when I try to get refills for my one prescription, I picked up the one time at Walgreens for my much needed diabetic sensors. WALGREENS is still filling it and preventing my online pharmacy to send them to me Walgreens have not taken me out of their computer for over two years I requested it. so this is pretty frustrating !!! So unprofessional clueless and no-one knows their job .....the pharmacist knew nothing. It's a waste of time I would never recommend them. I RATE 0. read more

The absolute worst place to ever get your prescription sent. I waited for over 20 minutes three times and didn't even get my medication. I've been trying for multiple days to get my prescription transferred for a couple days and they're just not helping at all. Do NOT use this place. read more

After my husband was released from the hospital, he needed several important medications. This pharmacy was extremely efficient in getting our medications ready for pick up. Shout out to the pharmacist for his compassionate demeanor while going over the instructions. Thank you! read more

Something is very wrong with this Pharmacy.... Long waits, Wrong Information, incompetence with alphabetical filing of prescriptions where they file the prescription under the wrong alpha (Last names starting with C end up in filles under M sometimes filed by last names or sometimes filed under first name, This Walgreens Pharmacy has for the past years been mismanaged because of lack of training over worked employees, who have to do the work of 3 people. One person to work the counter and same person for the drive thru. Each one with at least 6 people in each line. That is what the Pharmacy Manager Tanya is responsible for. Call in to see if the Meds are ready, they say they are and when you show up, they are not ready. Such a shame as other Walgreens Pharmacy have better rating and experience than the Grass Valley Walgreens. read more

Wow, what a day! I've been shopping at the Grass Valley Walgreens location on the first Tuesday of every month for the past 3 years to take advantage of the Senior Discount Day program that offers 20% discount on every item not on sale. The sales clerk 'Alisha' always works the register and every single time I've been there I've made a point to take a minute to subtly observe her and never once had she told an obviously elderly customer about what day it was. Today, I stood outside and waited until people roughly my age came out and asked them if they knew about SDD and only 1 out of 5 did. Before each of them went back in with their merch to start the checkout process all over again, each of them promised not to tell her about the guy outside who told them about it. When I went back in to do my own shopping and got to the register Alisha of course, said nothing about SDD and there was another employee there and when I asked about it she played dumb, as if she didn't know, which believe me, wasn't a stretch for her. Here's the best part: after she rang me up and handed me the receipt I read it and saw immediately that she didn't discount any of the items. So, I dumped everything out on the counter and we redid the entire transaction all over again, but correctly discounted. Hard to believe I know and yet, that's what happened. The best part was that when all was said and done and the nightmare ended sweet, dear Alisha smirked at me and, as expected, didn't even bother to apologize The lesson here is: Beware of Alisha on Senior Discount Day at your friendly neighborhood Walgreens. I hope to be speaking to the district manager soon but won't hold my breath. read more

Nobody in line but still took 30 min. To pick up Rx!! Unacceptable!! Hire people you Billionaires!! The techs are overworked but Try to keep up. read more

Ok this who my Insurance told me to use! WRONG! I've been on hold for 40 mins I was working while waiting but come on......... grass valley Calif. don't go here!!! Always 6-to 10 people in line,always . Drive up not worth it they handle it worse than the inside. When you finally get to the front of line they are rude my life is worth more than that treatment. I bought something off the shelf (a lady product)...... box looked fine. Upon getting home it had been opened & used.EWWW !!!This area has gone down hill, ok not Walgreens fault but this store needs more clerks and a guard at door to prevent or deter thieves. They charge too much to use the mail shipment of meds. Well I'm done and still on the phone ...........,,..: I do not find any of this acceptable. I drove to Auburn last month no waiting immediate service got my stuff filled there. Guess I could have waited a hour & 1/2 here ..... :( read more

Terrible customer service. The wait times are always extremely long, whether you're in the store or the drive-through. Every time I come here, it's the same frustrating experience. The staff is consistently rude and unhelpful, and they rarely have prescriptions ready when they say they will. It doesn't matter if you call ahead or follow their pick-up times -- you end up waiting and dealing with poor attitudes. This pharmacy is unreliable and stressful to deal with. I just witnessed an old man get out of his car to yell at them for the long wait times! read more

I rarely write reviews but it took me 30 min standing in line to get a rx that was already filled. The tech was short staffed. Only one of her there to manage the phone, the counter and the drive thru. And the pharmacist somehow failed to release the hold on my meds until being told a second time. He's standing in front of the computer almost the entire time I'm waiting in line. I can't help but wonder what the issue is. Is there a shortage of people to hire? Refusal to hire? read more

How would you like to call Walgreens and wait an hour on the phone only to be hung up on? Or wait an hour in line to find out they didn't get your prescription even though your doctor said he sent it to them? I could not hate Walgreens anymore than I do.. Workers there are nice people, trying their best, but the rest is an absolute disaster. One star is for the workers. read more

It takes forever to get your refills. You are on forever hold when calling. I've called the store when I've been in the store ,too see what employee's were doing as I wait on hold for over 30 minutes only to be hung up on. If I could have given 0 stars, I would have. read more

Everything was good until there was a problem. When I tried to get my prescription refilled the last time there was not enough in stock to fill the 90 days. They gave me a "partial refill" of 30 days, which was supposed to auto-refill in 30 days. As the date was approached I checked online only to discover that the date was 60 days until refill. It was impossible to reach anyone to correct the error, which I didn't realize until I only had two pills left. I was put on hold for an hour and 15 minutes, and finally gave up when I kept getting a recording saying "there are more than three callers ahead of you." I tried 4 hrs later and got exactly the same recording. I'm having to go there in person now. read more

Ed in the pharmacy is very rude. Arguing with a customer ahead of me about his insulin and grouchy attitude to me. I handed him a prescription snd he said he'll put it in the red priority box " if " they have it and since I decided to wait he said it would take an hour. I asked could he check to see if it was in stock like they've always done (so I don't have to wait an hour before I find out it's not in stock ) and he said he's not a pharmacist or a tech. Not a service oriented store. I've communicated with the store manager at least twice about employee with attitudes and he says he has reached out to hire more people but nothing much seems to change. read more

They had me wait for 25 minutes on the phone then stated they'd be right with me, just to hang up. Way to run your pharmacy and treat your community. read more

Ladies at counter are nice, but, whoever is filling prescriptions is incompetent. They lost my prescription, then could fill half of it on a second effort days later. Then sent me to another pharmacy, to get it filled,but failed to tell that pharmacy i was coming. read more

Don't send your prescriptions here! If I could give zero stars I would. Staff never pick up the phone and I've been on hold for 1 hour plus too many times. Usually I'll try to go thru or in person for them to tell me it's not ready and to come back another time. Not to mention the service is terrible. Will be switching over to another pharmacy. read more

I didn't make my vaccine appointment with Walgreens at first. But due to a scheduling conflict, I went ahead and booked them at Walgreens. I've used several pharmacies in the Brunswick area and yeah I know This particular store has had a big problem recently with being short handed, especially back in Pharmacy. I booked the earliest slot I could and I actually showed up about 45 minutes earlier than that. I figured maybe nobody would be up and around yet. That strategy paid off- a nice guy named Joe said he was helping out at this location to administer vaccines, and he took me into the little vaccine room pretty quickly. I elected to get three shots, so he suggested two in one arm and the third in my other. He was very efficient and I was on my way in minutes. Thanks, Joe! I feel prepared for sick season now. read more

This pharmacy is terrible they don't answer phone always there are 3 or more callers ahead of you was on hold for over hour and half and still same message you never move up and if you did when your next caller they come to phone and say can you hold then they hang up. NOT PROFESIONAL. read more

Worst customer service ever. I made a trip to this place a week ago. Entered the pharmacy drive thru. 1.5 hrs before I got to the window where I sat for several minutes to even be acknowledged. Today I returned for another Rx. This time I went inside and got in line behind three other persons. An hour later I got my Rx. No copay, nothing special. Same issue as a week ago...lazy employees with no work ethic. Will never patronize any Walgreens Pharmacy ever again. read more

This is the worst Walgreens I have ever been to. You stand in line for hours. You call to find out if your prescription is ready and they say yes. My prescription is now ready, and I'm standing in the window waiting for it because the pharmacy hasn't "cleared" it. Wtf???? I've been here for 10 minutes just waiting to have it cleared so she can ring it up. It's already in the bag read more

Sure, they keep saying they are understaffed. But I need a pharmacy that's going to work with me and that has enough staff. I waited on the phone over 2 1/2 hours only to get disconnected. I called back waited a half an hour and that was long enough for me and I hung up. I cannot ever get a hold of anybody by calling them. It's very difficult to me to get there physically as I am disabled. When my husband goes to pick up my prescriptions, there's at least 10 to 12 people in line He has waited over an hour before in line to pick it up. I have had to wait over a week for a controlled substance for my pain. My doctor called it in a week ago and they didn't get it ready until one week later! This is happened time and time again! I'm going to try another pharmacy, hopefully I'll have better luck. read more

Walgreens - Notice prescription date? It wasn't available to me until a full week later! - Drugstores Near Me - Grass Valley, California

I see a lot of bad reviews on here, some about the long waits, rude staff, etc. I however, had an excellent experience at the pharmacy. Carl, helped me and was so helpful. He called me to update me on getting my prescription from Kaiser transferred over. Maybe I was lucky, but I'll be back. Thank you CARL! read more

Have a Dr. Appt tomorrow & know she will prescribe Ozympic & gave the dose to Carl who answered the phone. Just looking to be sure the pharmacy she calls it into will carry the med. What a pleasant & helpful person he is. Thank you Carl! My experience when I called Dokimo's on E. Main St was precisely the opposite. Carl... I said I was going to leave this review for you so I hope you get the chance to read it read more

Just drove 30 minutes to pick up a fed ex package at the store And there closed cause if staffing shortages - wtf They couldn't find one person To work a register ! This is why I don't get scripts here or shop here useless - they mine as well close up shop FM read more

Long lines (1 hour+), not enough staff, this pharmacy is centrally located but I'm not returning.

Don't waste your time here. Even when nobody is in line these clowns make you wait. I spent an hour in line last time and it was definitely my last time. read more

The pharmacy at this store is a disorganized train wreck. The drive up window is a 1 hour wait, when you pull up to the window it is a minimum of a 5 minute wait to be acknowledged. As I wait, I get to look at the window, which I tell myself over and over, to bring windex and clean the window off, I do not think it has ever been cleaned. Who ever manages this store needs to get everyone more organized, take pride in the outside as much as the inside. A 20 minute drive to Auburn and it is a very organized store. read more

I thought CVS on Sutton was bad, but "WALGREENS"on Sutton takes the cake. There is not one time that's the best to pick up RX's, unless you come in at the opening hour or just before they close. Waited in the car line yesterday for 1 HOUR! Looking in the store at the inside line, it's not any better. read more

Jesus Christ, get your fkn shit together. Waited over an hour in the drive through? For scripts that where already ready, fk you

How the hell are you supposed to get your prescriptions??! I ordered them six days ago and said I would pick them up in two days. Still not ready 4 days later. For anybody that has come here, you know how long the drive-through line is. It's not uncommon to have to wait an hour or more. I am disabled and I'm unable to go inside the store because of a similar wait. I have waited three different days and they still haven't filled my NECESSARY prescription. What the heck Walgreens? You are a drugstore correct? read more

35 minutes later -- Still on hold with "Our staff will be with you shortly. There are more then 3 callers ahead of you". The only pharmacy that carries a particular medication. read more

Terrible. A horror show. The man in the pharmacy is exceedingly rude. Come on Walgreens staff up !!!!

They deserve a vomit rating !!!Pharmacy is a POS !!! Never have all or any meds ready on time . Some you need to take with another med and they don't have them ready . We transferred all meds elsewhere. Never again ever !!! Worse place ever !!!!! read more

As an out of towner, this Walgreens is strides nicer than some where I live. I'm shocked by the 1 star reviews. There were people at every station, including photo. Well-stocked shelves, clean. Everyone was friendly. Reminded me of the Walgreens from my childhood in Texas tbh. read more

I had just gotten my partner out from surgery/post op at 6:30pm. The surgeon had prescribed Hydrocodone for pain and had called it in to Walgreens in Grass Valley as our local pharmacy closes at 6. I drove to Walgreens with the post op patient in the car to pick up the meds, only to be told they wouldn't be available until the following morning. Needless to say I left for home empty handed with a patient in pain. Very poor customer service! read more

Walgreens Pharmacy team is amazing! I switched 4 months ago because my pharmacy closed, everything was transferred to Walgreens. I went in for my initial consultation, they set me up on their automated system. It's amazing, I get a text when I need a refill, I text yes, and they text me in 24 hours that it is ready for pick up. I have had some insurance and doctor issues, and they helped me figure it out! I am a VERY satisfied customer! Thanks Walgreens Pharmacy Team!:) read more

Worst experience in trying to get a prescription filled that I have ever had. It has taken 2 days to get to speak to an actual person in the pharmancy only to be told that I needed to call my doctor. It should not have been that hard to do, so, I'll just be looking somewhere else in Grass Valley and calling the Corporate office tomorrow. read more

Walgreens on Sutton has sporadically closed its pharmacy early or for an entire weekend day. There is no notice on the website or when you call the pharmacy. The wait is so long (15 min) to talk to a human that it is impractical to call first before going. I have gone twice recently during normal hours only to be told the pharmacy was closed due to staff shortages. It is a 40 minute waste of time and gas. If it was once, I could understand but it has become a regular thing. The local store says they don't control the website and can't give notice of unexpected closings. Why can't they change the automated phone greeting when this happens? I will be transferring my prescriptions soon. I am beyond inconvenienced and just livid. read more

WARNING!!! DO NOT schedule a COVID test at the Grass Valley Walgreens location unless you have 2 hours to spare! I scheduled a 2:45 appointment and sat in my car waiting in the drive-up window line for 1 hour and 25 minutes only to wait 15 minutes at the window!!! My partner had a 4:15 appointment and waited 1 hour and 45 minutes!!! 20 minutes of that was at the window and was told "sorry but the specialist is at lunch and should be back soon"!!!! I totally understand, due to the pandemic, that there are workforce shortages; however, this is unreasonable to wait this long in a line of just 6 cars! read more