Anacapa Plumbing was excellent. They responded quickly, offered a fair price, and finished the job…read moreahead of schedule. Communication was clear throughout. Sharin came the next day to provide the estimate, and his trenching crew arrived early after confirming that timing with me. The plumbers, Torin and Nate, completed the work on time. I am completely satisfied. Dave

I hired Anacapa Plumbing for a residential plumbing project at my property, and unfortunately my…read moreexperience was very disappointing in the areas of management, scheduling, communication, and billing. To start, the work was scheduled to begin on a Monday between 8:00 and 10:00 a.m. I already was not thrilled with such a large arrival window, but I accepted it. What was not acceptable was that no one showed up and no one called. I rearranged my morning and ended up being late to my own job for no reason. There were also repeated communication failures during the project. At one point, I was told the water would be shut off on a Monday, so I had my renters make plans to be away so they would not be inconvenienced by having no water. Monday came and went, and the water was never shut off. Apparently their plans had changed, but no one communicated that to us. When they finally did shut the water off, it was handled in a way that created a completely unnecessary burden. On one occasion, the guest house was without water all day and overnight. On a different day, the main house was also without water all day and overnight. In my opinion, this was avoidable. I had already run the main line to both houses. They only needed to run piping from those lines to the water heaters. That work should have been staged so everything else was prepped first, with the final tie-ins done once the glue had cured, keeping the water interruption to maybe an hour or two. Instead, two families were significantly inconvenienced, and the attitude I got was that this was standard and no big deal. Another issue was professionalism on site. One of the workers was loudly yelling and swearing in the crawlspace, including repeated profanity. This was not a vacant construction site. This is a home where people live. I was grateful my wife and kids were not around to hear it. After the plumbing work was completed, I finished enclosing the relocated washer and dryer area by framing, insulating, and drywalling the space. When I finally hooked up the machines and ran a load of laundry, the room flooded because water backed up and poured out of the in-wall washing machine drain. I called Anacapa Plumbing, and since this happened just a couple of days after they finished the job, I expected a prompt and professional response. I was told someone would come that afternoon. No one came. Then I was told they would send someone the next day. A plumber eventually came while I was at work, stayed about an hour, and left without any communication. Hours later, I still had no idea whether the problem had been fixed or whether it was safe to use the washing machine. I had to call and leave a message to find out. Later I was told it was okay to use, followed by a $270 bill for that visit. The billing was another major issue. The original estimate was around $15,000. The final bill came in at about $20,000, plus the additional $270. That is roughly a 25% increase with no meaningful communication, warning, or explanation during the job. In fairness, I did add a small amount to the scope by having them run about 25 feet of hot and cold PEX with two shutoff valves, but I do not believe that justifies an extra $5,000. For context, I am a General Contractor and have been for 18 years. I often try out subcontractors on my own properties before using them on residential client projects. Anacapa Plumbing was one of several companies recommended to me locally. Based on this experience, I would not use them again, and I would not recommend them to others. P.S. Thorn was nice and a good worker.

After having 4 different plumbers bid the job, Ian from Drain Masters was the best for me. What I…read morevalued most was his communication and his timeliness. I was not physically at the address where the plumbing issue was but Ian was in contact with me almost daily, would answer any questions I had quickly, sent me photos, was there when he said he would be and got the job done on time. I received bids at a lower price but I was also chasing after those plumbers (for days) to get the bid in writing, had to ask the same question multiple times to get an answer and 2 of them were over 30 minutes late to bid the job. I realized that if it was this difficult and the job hadn't even yet begun, the lower price wasn't worth it for me. Ian provided me with peace of mind and that truly made such a difference to me. I highly recommend Ian from Drain Masters.

We had a drain clog in our bathroom where there's two sinks in the same counter. Because they were…read morejoined incorrectly upon Constuction the snake wouldn't go down. It went up into the other sink. The owner of the company came out and because he's had so much experience he was able to fix it and tell us how to make sure this didn't happen again. Excellent service and very fair price.

Donny is great! He came highly recommended to my parents, and helped them fix a long standing…read moreissue drainage issue with their washing machine and the kitchen sink. When we had a clogged drain he was able to come out quickly. Most plumbers just want to snake the toilet or the shower. He asked about clean outs, and we thought we only had one on the inside of a closet, but he went exploring outside and found one that had been filled in with concrete when the driveway had been repaved years ago. He actually chipped it out and discovered we had really good access. He used high pressure to clear any blockage, and gave us a bunch of feedback based on what he did and did not see and hear. He even told us our pipes looked good, and showed us how we could do this ourselves in the future if we had a blockage since it was so easy with our set up. I really appreciated that he took a few minutes to assess everything rather than just run a snake down the drain. I got the sense he really understood what he was doing, and really looked for the best solution. It was also great to have him take the time to show us what we could do next time so we wouldn't need to call him, though given our experience I would be happy to use him again!

I consider myself pretty handy, but dealing with sewage is something I always leave to the…read moreprofessionals! Donnie is knowlegable, experienced, and most importantly, honest! He always gets the job done right for a reasonable price and never tried to upsell me for anything I didn't need.

We had a leaking toilet and had the stress associated with contacting a plumber. I used Yelp to…read morefind and make an appointment. Jose from Smart Choice was the first to respond and I'm so happy he did! Jose arrived, diagnosed the problem, what caused it and how much it would cost which was very affordable and fair. He's clean, thorough and did an exceptional job! I now have a great plumber to come to the rescue! If you need a plumbing job, Smart Choice Plumbing is the one!

Great service,fast and amazing customer service,I called for the company and they got here at my…read morehouse in less 2 hours ,price is good.

My insurance co required that I have a wifi Moen auto water…read moreshutoff valve installed by a licensed plumber. Joshua Fish arrived on time, did GREAT work and charged less than a third of what others quoted. He does other plumbing and leak detection as well. Highly recommended!

Larry did a great job. Responded quickly. Was able to find where our main waterline was leaking…read more Did a thorough search to confirm location of leak and confirm there was only one. Reasonably priced. I hope a don't need this again but if I do Larry is the go to guy.

They were fantastic! Extremely friendly and professional, they were able to fix my outlets the very…read moresame day they came out to provide an estimate. I really appreciated that they offered several pricing options, which made it easy to choose what worked best for me. The event sent me pictures. Overall, a smooth and stress-free experience--I would definitely highly recommend them!

I have used Laughlin twice now and will only use them as my go to electrician. They responded to…read moremy service request quickly and had an amazingly professional experience. Cody was able to troubleshoot the issue and got the problem solved quickly and with a clear explanation of the problem. I recommend them without any reservations!

Had a shower temperature issue as well as a toilet leaking that needed to be fixed. Dio was very…read moreresponsive and quick to come out and get it fixed. He was also very flexible with my schedule which I appreciated. Overall great quality work, would highly recommend. Thanks again Dio!

Not a review of service - as the service never happened…read more This is a review of poor communication. Scheduled a water heater repair through a home warranty policy. Contacted me and asked for all the info he would need to diagnose the problem. I sent that. The day came. He never showed up, never sent an email or a text. I sent a text at 8PM. He apologized - had an emergency and forgot about me (self-admitted). We rescheduled for a future date. I needed AM. He wanted to do 3-4. I asked when we could do AM appointment. We agreed upon time and day. That morning I get an email confirming 4PM appointment. I called and Dio says he thought it was 4PM. He was willing to send someone out right away, but after all that I canceled the appointment and did not reschedule. He may be very good at repairs and plumbing work, but the communication and appointment organization needs work.

Lee & Sons plumbing came through in 2020 when our sewer got backed up. They ran the sewer machine…read moreand even put a camera to double check everything. They also helped us reset our toilet. Embarrassingly enough we thought we had paid them for their excellent service until we received an invoice. I was shocked we hadn't paid them. I came to apologize in person and pay up! The owner (I think) was super sweet and kind. Glad we have wonderful small businesses that value their customers.

Great job on water heater install and clean out of drain line…read more Conan and his team are the best - from coming out to scope the job in advance, to helping in selecting the best water heater for my application to ensuring the job was done right. His team installed the water heater professionally (Thanks Adrian!), added a drain pan for added protection and when encountering a challenge on a drain line clean out, wouldn't quit on a Friday night until it was working properly again (Thanks Omar!). They are my go-to plumber and always will be. I've also recommended them to my neighbors and they have all been pleased. You will be too!

Alberto was amazing! He went above and beyond and made sure to unclog our bathroom sink quickly…read morewithout making a mess. He was an absolute gentleman and professional and we are grateful to have his help in our area. If you want the job done right the first time for a great price this is the place to call. Thank you Alberto!

We had a great experience hiring The Rooter Man/Mr. Perez to take care of a clogged kitchen sink…read morefor our household. Mr. Perez arrived exactly when he said he would. He was very knowledgeable about the problem. Not only did he successfully resolve our clogged sink, but he also provided valuable advice on long-term preventative maintenance. We were charged a fair price and I would definitely contact The Rooter Man again if I have any other plumbing issues in the future.