Anacapa Plumbing was excellent. They responded quickly, offered a fair price, and finished the job…read moreahead of schedule. Communication was clear throughout. Sharin came the next day to provide the estimate, and his trenching crew arrived early after confirming that timing with me. The plumbers, Torin and Nate, completed the work on time. I am completely satisfied. Dave

I hired Anacapa Plumbing for a residential plumbing project at my property, and unfortunately my…read moreexperience was very disappointing in the areas of management, scheduling, communication, and billing. To start, the work was scheduled to begin on a Monday between 8:00 and 10:00 a.m. I already was not thrilled with such a large arrival window, but I accepted it. What was not acceptable was that no one showed up and no one called. I rearranged my morning and ended up being late to my own job for no reason. There were also repeated communication failures during the project. At one point, I was told the water would be shut off on a Monday, so I had my renters make plans to be away so they would not be inconvenienced by having no water. Monday came and went, and the water was never shut off. Apparently their plans had changed, but no one communicated that to us. When they finally did shut the water off, it was handled in a way that created a completely unnecessary burden. On one occasion, the guest house was without water all day and overnight. On a different day, the main house was also without water all day and overnight. In my opinion, this was avoidable. I had already run the main line to both houses. They only needed to run piping from those lines to the water heaters. That work should have been staged so everything else was prepped first, with the final tie-ins done once the glue had cured, keeping the water interruption to maybe an hour or two. Instead, two families were significantly inconvenienced, and the attitude I got was that this was standard and no big deal. Another issue was professionalism on site. One of the workers was loudly yelling and swearing in the crawlspace, including repeated profanity. This was not a vacant construction site. This is a home where people live. I was grateful my wife and kids were not around to hear it. After the plumbing work was completed, I finished enclosing the relocated washer and dryer area by framing, insulating, and drywalling the space. When I finally hooked up the machines and ran a load of laundry, the room flooded because water backed up and poured out of the in-wall washing machine drain. I called Anacapa Plumbing, and since this happened just a couple of days after they finished the job, I expected a prompt and professional response. I was told someone would come that afternoon. No one came. Then I was told they would send someone the next day. A plumber eventually came while I was at work, stayed about an hour, and left without any communication. Hours later, I still had no idea whether the problem had been fixed or whether it was safe to use the washing machine. I had to call and leave a message to find out. Later I was told it was okay to use, followed by a $270 bill for that visit. The billing was another major issue. The original estimate was around $15,000. The final bill came in at about $20,000, plus the additional $270. That is roughly a 25% increase with no meaningful communication, warning, or explanation during the job. In fairness, I did add a small amount to the scope by having them run about 25 feet of hot and cold PEX with two shutoff valves, but I do not believe that justifies an extra $5,000. For context, I am a General Contractor and have been for 18 years. I often try out subcontractors on my own properties before using them on residential client projects. Anacapa Plumbing was one of several companies recommended to me locally. Based on this experience, I would not use them again, and I would not recommend them to others. P.S. Thorn was nice and a good worker.

We realized Sunday morning that the hot water heater was leaking; called The Water Heater Company…read moreMonday morning and they had people out first thing Tuesday morning! Shawn conducted an excellent job replacing everything needed and brought it all up to code. Everything looks fantastic and operating well!

They're well organized, and the service technician that came out (Thomas) did an excellent job with…read morethe water heater installation (or at least it looks good, hopefully it stands up to the test of time). I took off a star for the price (see below for details). Timeline: I found out about the problem Sunday night (11pm), Thomas came around 9am Mon, and he was done at 12pm. My positive experience: My water heater (2016 Rheem) stopped working, and they were able to come out first thing in the morning to take a look. Upon reviewing my existing water heater, they recommended replacing it, along with some infrastructure updates to make sure everything was up to code. Thomas explained everything that needed to be done in detail, and I had a great experience interacting with him. The price: I took off one star because they're a bit on the pricey side. I ended up paying a little more than I originally wanted to even with some discounts they were able to provide. My original water heater was also still under warranty for both tank and parts until 2028, but this information was never revealed to me. I found out after I approved the job (my fault for not looking into it). I would've been happier if a cheaper option to replace some broken parts was offered to me as well, so that I could've made a better informed decision on repair vs replacement. Overall, I'm happy with their work, but price sensitive customers may want to look at other options before making a decision.

We setup an appointment for the following week when we could be home. Plumber came on time to…read moreinstall a new reverse osmosis water filter system under the sink with a line to the refrigerator for ice maker and cold water. Was able to work through some tight areas and resolve some installation issues navigating around cabinets and shelves. New 1/4" copper line to refrigerator runs under the house with a shutoff valve. Cleaned up afterward. New filter works great and we're happy to taste better filtered water now. Price was fixed and no extra charges. We are very happy with their work.

This company came and flushed my pipes. Since the day they came there has been a smell coming from…read morethe bathroom. We got a new toilet and cleaned every drain possible trying to solve the problem ourselves, but nothing has seemed to fix it. When I called the company I believe I spoke with Bob who was extremely rude from the moment he answered the phone. He repeatedly denied the smell being caused by the flushing even though that's exactly when it started and told me I might have a case if I called them immediately after. Only I wasn't looking to make a case or have them come fix it for free, I was willing to pay and was looking to hire them to come fix the smell. Bob was repeatedly rude and insisted that they can't fix a smell, to which I explained that there's obviously something causing the smell that needs to be fixed. His response was just to be even more unprofessional and rude. Now I called another plumber who said it would be no problem to diagnose based on the smell and that's basically what they do every day. So in summary nothing Bob told me was accurate and he couldn't have been more rude for the entire conversation. This business is just a massive fail all around, horrible service, horrible customer communication. Honestly surprised they're still in business. Call one of the many other plumbers in the area if you don't want to give money to terrible people.

We woke up this morning to our water heater leaking water all over our garage. We called around and…read morePayless Water Heaters was able to come that very morning. We had the pleasure of working with Jojo who was incredibly knowledgable, speedy, and super friendly. I was super impressed that he was able to get us a whole new water heater all hooked up same day. So appreciate of Jojo and his awesome service! Thank you Jojo !!

David H came to find out why the water heater was not warming the water. He was very polite,…read moreefficient, told me what was needed, and got the job done. Thank you.

We had a leaking toilet and had the stress associated with contacting a plumber. I used Yelp to…read morefind and make an appointment. Jose from Smart Choice was the first to respond and I'm so happy he did! Jose arrived, diagnosed the problem, what caused it and how much it would cost which was very affordable and fair. He's clean, thorough and did an exceptional job! I now have a great plumber to come to the rescue! If you need a plumbing job, Smart Choice Plumbing is the one!

Great service,fast and amazing customer service,I called for the company and they got here at my…read morehouse in less 2 hours ,price is good.

Charged us 187.00 to talk about a job with a changing a hot water from inside to outside. When…read morecalled about what hot water heater to buy, never called us back.

We've had nothing but good experiences with Good Land Plumbing! They fixed a few items on various…read moreoccasions for us at our previous apartment (toilet leak, garbage disposal clogs, etc.) and today fixed two sink leaks in our new home. I called them and they were able to come out same-day within 30 minutes. Juston was super polite and knowledgeable, and Carla on the phone line is always helpful and kind. Juston completed the work very well and quickly, and pricing was very reasonable. Will definitely be using Good Land Plumbing for all our future plumbing needs!

Austin is the man!! He can do anything when it comes to water heaters. I was completely impressed…read more He is fast and good at what he does, and he has been doing it for a long time. I knew I was in good hands with these guys. They will take care of you and make sure your hot water is working again before they leave. Honestly loved these guys. They really know plumbing!

I was unsure who to call when my water heater started slowing getting colder and colder. A family…read morefriend told me about these guys and I thought I'd give them a shot. Austin picked up and was super friendly. I had something come up during our scheduled appointment time but I was able to text Austin and he worked around my schedule so that he could still come out the same day just at a different time. He didn't charge me extra for anything either! So happy with how professional they are and the prices. They are the best! :)

I called Lewis Plumbing with an emergency. I had water coming through the ceiling. They handled…read moreit promptly and professionally the same day. The parts they installed that day have been top notch. I have found them to be friendly and honest, and will be sure to call with future plumbing needs. PS--thanks to Jeremiah for great work.

Lewis Plumbing came out to replace a pressure valve on our water main. Our pressure tank was…read morefunctional before their visit. After their repair, the tank stopped working entirely. I have called their office five times over the past week. Each time I was told "the estimator will get back to you." No one has called. No one has come out. No one has taken responsibility. I explained the situation was urgent -- we have trees on the property that need water. I was told someone would follow up. Nothing. I am now dealing with a broken tank they caused, dead trees if this continues, and a company that won't return calls or stand behind their work. Do NOT use Lewis Plumbing. They will take your money, break your equipment, and disappear.

Not a review of service - as the service never happened…read more This is a review of poor communication. Scheduled a water heater repair through a home warranty policy. Contacted me and asked for all the info he would need to diagnose the problem. I sent that. The day came. He never showed up, never sent an email or a text. I sent a text at 8PM. He apologized - had an emergency and forgot about me (self-admitted). We rescheduled for a future date. I needed AM. He wanted to do 3-4. I asked when we could do AM appointment. We agreed upon time and day. That morning I get an email confirming 4PM appointment. I called and Dio says he thought it was 4PM. He was willing to send someone out right away, but after all that I canceled the appointment and did not reschedule. He may be very good at repairs and plumbing work, but the communication and appointment organization needs work.

Had a shower temperature issue as well as a toilet leaking that needed to be fixed. Dio was very…read moreresponsive and quick to come out and get it fixed. He was also very flexible with my schedule which I appreciated. Overall great quality work, would highly recommend. Thanks again Dio!

Wow he came out to my business and didn't have the correct seal for my urinal so he said he would…read morecome back Monday but when I called him and said it was continuously leaking he was really rude and said I was accusing him of tampering with my urinal. I texted him that we were going to go with another plumber and he said ' good because I wasn't going to show up anyway'

As a single woman, I want someone who will give me an honest appraisal of what is wrong at a price…read morethat is fair. Steven is that guy! He is on the spot when I need him, has been able to tackle any plumbing problem, and has always charged a very reasonable rate. Personally, Steven is the type of person who is extremely pleasant, knowledgable, and attentive. I would not consider calling anyone else! I truly recommend Santa Barbara Plumbing and would like to express my gratitude for the great job they always provide.