I would give negative stars if possible. The short - AVOID AT ALL COSTS. They will SCAM you.
I was away on a trip and had to deal with a sewer emergency as toilets and showers were backing up on a Saturday. Called for a main line clean out based upon a Google search and a $69 clean out special.
Matt told me that my main sewer line had collapsed. Bad news. Worse was that it was under the slab in my house. They wanted to take out my bathroom vanity, jack hammer through the floors in my bathroom. Through the slab. Dig down, tunnel, and replace a 6' section of pipe. Fill it back in, and repair the concrete. That's a lot of really destructive work. Because I'm a first time customer, and a AAA member, they offered me a 15% discount on the flat rate project. Price came down to about $5,400. They had on the spot financing from Wells Fargo, and they could start on Sunday.
Based upon my knowledge of how much things should cost (hourly rates for a plumber) vs. the cost for labor (they proposed tearing through the concrete), the price seemed astronomically high. But plausible. I asked him to send the quote and financing via email which he said he'd do, though it never arrived.
I decided to call some friends and get a 2nd opinion. I'm glad I cooled my jets and took my time because it was all a SCAM.
Another plumber came (won't give his name) and did a camera scope. The pipe is fine. Not all cast iron (I was told it was) - clay + some ABS plastic, and while there were some tree roots, the problem was that there was a ton of paper towels and other objects clogging things up. He was able to move the masses and the entire system flowed. Boom - just like that. Minutes.
So - no collapse. No need to destroy my bathroom or jack hammer. Just the need to do the job these guys were hired for.
Matt can't be trusted. Don't let these guys near your house. Really a shame as they give the good ones a bad name. read more
