Anacapa Plumbing was excellent. They responded quickly, offered a fair price, and finished the job…read moreahead of schedule. Communication was clear throughout. Sharin came the next day to provide the estimate, and his trenching crew arrived early after confirming that timing with me. The plumbers, Torin and Nate, completed the work on time. I am completely satisfied. Dave

I hired Anacapa Plumbing for a residential plumbing project at my property, and unfortunately my…read moreexperience was very disappointing in the areas of management, scheduling, communication, and billing. To start, the work was scheduled to begin on a Monday between 8:00 and 10:00 a.m. I already was not thrilled with such a large arrival window, but I accepted it. What was not acceptable was that no one showed up and no one called. I rearranged my morning and ended up being late to my own job for no reason. There were also repeated communication failures during the project. At one point, I was told the water would be shut off on a Monday, so I had my renters make plans to be away so they would not be inconvenienced by having no water. Monday came and went, and the water was never shut off. Apparently their plans had changed, but no one communicated that to us. When they finally did shut the water off, it was handled in a way that created a completely unnecessary burden. On one occasion, the guest house was without water all day and overnight. On a different day, the main house was also without water all day and overnight. In my opinion, this was avoidable. I had already run the main line to both houses. They only needed to run piping from those lines to the water heaters. That work should have been staged so everything else was prepped first, with the final tie-ins done once the glue had cured, keeping the water interruption to maybe an hour or two. Instead, two families were significantly inconvenienced, and the attitude I got was that this was standard and no big deal. Another issue was professionalism on site. One of the workers was loudly yelling and swearing in the crawlspace, including repeated profanity. This was not a vacant construction site. This is a home where people live. I was grateful my wife and kids were not around to hear it. After the plumbing work was completed, I finished enclosing the relocated washer and dryer area by framing, insulating, and drywalling the space. When I finally hooked up the machines and ran a load of laundry, the room flooded because water backed up and poured out of the in-wall washing machine drain. I called Anacapa Plumbing, and since this happened just a couple of days after they finished the job, I expected a prompt and professional response. I was told someone would come that afternoon. No one came. Then I was told they would send someone the next day. A plumber eventually came while I was at work, stayed about an hour, and left without any communication. Hours later, I still had no idea whether the problem had been fixed or whether it was safe to use the washing machine. I had to call and leave a message to find out. Later I was told it was okay to use, followed by a $270 bill for that visit. The billing was another major issue. The original estimate was around $15,000. The final bill came in at about $20,000, plus the additional $270. That is roughly a 25% increase with no meaningful communication, warning, or explanation during the job. In fairness, I did add a small amount to the scope by having them run about 25 feet of hot and cold PEX with two shutoff valves, but I do not believe that justifies an extra $5,000. For context, I am a General Contractor and have been for 18 years. I often try out subcontractors on my own properties before using them on residential client projects. Anacapa Plumbing was one of several companies recommended to me locally. Based on this experience, I would not use them again, and I would not recommend them to others. P.S. Thorn was nice and a good worker.

Austin is the man!! He can do anything when it comes to water heaters. I was completely impressed…read more He is fast and good at what he does, and he has been doing it for a long time. I knew I was in good hands with these guys. They will take care of you and make sure your hot water is working again before they leave. Honestly loved these guys. They really know plumbing!

I was unsure who to call when my water heater started slowing getting colder and colder. A family…read morefriend told me about these guys and I thought I'd give them a shot. Austin picked up and was super friendly. I had something come up during our scheduled appointment time but I was able to text Austin and he worked around my schedule so that he could still come out the same day just at a different time. He didn't charge me extra for anything either! So happy with how professional they are and the prices. They are the best! :)

We realized Sunday morning that the hot water heater was leaking; called The Water Heater Company…read moreMonday morning and they had people out first thing Tuesday morning! Shawn conducted an excellent job replacing everything needed and brought it all up to code. Everything looks fantastic and operating well!

They're well organized, and the service technician that came out (Thomas) did an excellent job with…read morethe water heater installation (or at least it looks good, hopefully it stands up to the test of time). I took off a star for the price (see below for details). Timeline: I found out about the problem Sunday night (11pm), Thomas came around 9am Mon, and he was done at 12pm. My positive experience: My water heater (2016 Rheem) stopped working, and they were able to come out first thing in the morning to take a look. Upon reviewing my existing water heater, they recommended replacing it, along with some infrastructure updates to make sure everything was up to code. Thomas explained everything that needed to be done in detail, and I had a great experience interacting with him. The price: I took off one star because they're a bit on the pricey side. I ended up paying a little more than I originally wanted to even with some discounts they were able to provide. My original water heater was also still under warranty for both tank and parts until 2028, but this information was never revealed to me. I found out after I approved the job (my fault for not looking into it). I would've been happier if a cheaper option to replace some broken parts was offered to me as well, so that I could've made a better informed decision on repair vs replacement. Overall, I'm happy with their work, but price sensitive customers may want to look at other options before making a decision.

Not a review of service - as the service never happened…read more This is a review of poor communication. Scheduled a water heater repair through a home warranty policy. Contacted me and asked for all the info he would need to diagnose the problem. I sent that. The day came. He never showed up, never sent an email or a text. I sent a text at 8PM. He apologized - had an emergency and forgot about me (self-admitted). We rescheduled for a future date. I needed AM. He wanted to do 3-4. I asked when we could do AM appointment. We agreed upon time and day. That morning I get an email confirming 4PM appointment. I called and Dio says he thought it was 4PM. He was willing to send someone out right away, but after all that I canceled the appointment and did not reschedule. He may be very good at repairs and plumbing work, but the communication and appointment organization needs work.

Had a shower temperature issue as well as a toilet leaking that needed to be fixed. Dio was very…read moreresponsive and quick to come out and get it fixed. He was also very flexible with my schedule which I appreciated. Overall great quality work, would highly recommend. Thanks again Dio!

We had a leaking toilet and had the stress associated with contacting a plumber. I used Yelp to…read morefind and make an appointment. Jose from Smart Choice was the first to respond and I'm so happy he did! Jose arrived, diagnosed the problem, what caused it and how much it would cost which was very affordable and fair. He's clean, thorough and did an exceptional job! I now have a great plumber to come to the rescue! If you need a plumbing job, Smart Choice Plumbing is the one!

Great service,fast and amazing customer service,I called for the company and they got here at my…read morehouse in less 2 hours ,price is good.

I called Lewis Plumbing with an emergency. I had water coming through the ceiling. They handled…read moreit promptly and professionally the same day. The parts they installed that day have been top notch. I have found them to be friendly and honest, and will be sure to call with future plumbing needs. PS--thanks to Jeremiah for great work.

Lewis Plumbing came out to replace a pressure valve on our water main. Our pressure tank was…read morefunctional before their visit. After their repair, the tank stopped working entirely. I have called their office five times over the past week. Each time I was told "the estimator will get back to you." No one has called. No one has come out. No one has taken responsibility. I explained the situation was urgent -- we have trees on the property that need water. I was told someone would follow up. Nothing. I am now dealing with a broken tank they caused, dead trees if this continues, and a company that won't return calls or stand behind their work. Do NOT use Lewis Plumbing. They will take your money, break your equipment, and disappear.

Great plumbing service. We did not have gas, he showed up within the hour and was able to fix the…read moreproblem. Friendly guy and knowledgeable. Showed me what he did so I understand if the same problem happens again. Highly recommend

George The Rooterman did a wonderful job with project. They communicated well, were transparent…read morewith expectations and finished in a timely manner. Very happy we went with them.

Can't say enough superlatives about The Plumbing Factory and John (Owner) and his team. Clearly…read moreJohn is a step above others in terms of the quality of his work and what he demands from his team. I had John (and Team) do several (what I consider) fairly large projects in the last few months on my parent's house from repairing other plumber's work to recently installing a tankless water heater. I believe repeat business says a WHOLE LOT about a company. I think none of us would use the same company numerous times if their work was suspect or had a 'bad vibe' about them. Lol! John and his team can be counted upon to respond to those late Sunday night water leak calls to an afternoon call on no hot water (someone unplugged the tankless water heater). His prices are competitive with a nod to standing behind all of his work. There may be less expensive plumbers, but as you know, caveat emptor. :) Would highly recommend you at least give The Plumbing Factory a call and compare with other competitors. With that said, I'm sure you will see how John and his team stands-out from the competition in both the quality of their work and knowing what customer service really means.

John and Daniel came out today and repaired a faulty toilet installation. They were quick and…read moreprofessional and showed up exactly at the appointed time. Both are extremely knowledgeable. I will be calling them for all my future plumbing needs.

i just want to say David Gonzalez is great! I'd request him every time. He's good at what he does…read moreand is very honest.

Jesse Cruz and his crew were the best. His knowledge and recommendations for my new HVAC system…read morehave improved the efficiency in my house. moving my furnace to the attic from the ground floor allowed for better air flow, and i also had them add insulation to help with balancing the temperature up there. Also added a new water heater and, my favorite addition will be the split installed in a back room add on with a cathedral ceiling that's difficult to heat/cool on its own. Each installation came with its own specialist, and each team was amazing. They took such good care in ensuring the carpets were covered, and their cleanup was fantastic - including one of the guys who walked the driveway and area in front for nails that may have been dropped!! Anyway, I'm happy to recommend these guys to anyone needing similar work. Oh and btw their financing program is good too with zero % interest making it good value for me.

We had a drain clog in our bathroom where there's two sinks in the same counter. Because they were…read morejoined incorrectly upon Constuction the snake wouldn't go down. It went up into the other sink. The owner of the company came out and because he's had so much experience he was able to fix it and tell us how to make sure this didn't happen again. Excellent service and very fair price.

If you have a drain or septic tank/leach field problem this company is tops. We were needing our…read moreseptic tank pumped out yearly because of backing up drains in the house. I finally decided to have an inspection of my 45 year old system. Drain Master found underground pipes that were crushed and a distribution box that was broken. Communication was clear from the beginning as to the process of evaluating and treating the "patient". Fortunately the patient (septic tank and leach field) made a complete recovery.