After having 4 different plumbers bid the job, Ian from Drain Masters was the best for me. What I valued most was his communication and his timeliness. I was not physically at the address where the plumbing issue was but Ian was in contact with me almost daily, would answer any questions I had quickly, sent me photos, was there when he said he would be and got the job done on time. I received bids at a lower price but I was also chasing after those plumbers (for days) to get the bid in writing, had to ask the same question multiple times to get an answer and 2 of them were over 30 minutes late to bid the job. I realized that if it was this difficult and the job hadn't even yet begun, the lower price wasn't worth it for me. Ian provided me with peace of mind and that truly made such a difference to me. I highly recommend Ian from Drain Masters. read more

We had a drain clog in our bathroom where there's two sinks in the same counter. Because they were joined incorrectly upon Constuction the snake wouldn't go down. It went up into the other sink. The owner of the company came out and because he's had so much experience he was able to fix it and tell us how to make sure this didn't happen again. Excellent service and very fair price. read more

Chris and Ian have been servicing my home since I bought it several years ago. I was recommended to them by my realtor, and it's been one of the most valuable recommendations that I've ever received. They provide advice and solutions for long term customers. They're in it to be your trusted partner, not extract everything they can from your wallet. In a world of unscrupulous contractors and plumbers giving the industry a bad name, they restored my faith in honesty and expertise. They've been in the area a long time, and that shows in their approach. This is one recommendation you should take and will never regret doing so. Absolutely first class and honest to a T. read more

Updating my review, to add in again how Chris & Ian have gone above and beyond again. Their knowledge, patience, and stand up ethics make them one of our top suppliers. Please note Drain Masters has been in business for decades in Santa Barbara and are NOT to be confused with an entirely different company in Oxnard area that took their same name. They have no connection & even a review was posted to them that was for Oxnard. SBA DrainMasters are doing what they can to remedy this, but just be very aware and ensure it is Ian and Chris D. in SBA. Family run business...former fire fighters and some extended family are still with the service. Support local, support well run ethical companies like DrainMasters. Happy to answer any questions on what we had done etc. I loved their use of cameras, can do attitude and idea for a catch system. Chris also had a solution for our weeping drains on side of house that caused discoloration on the paint. I wish more companies were like DrainMasters Santa Barbara. Thank you! read more

Drain Masters of Santa Barbara are so helpful & honest. They have excellent customer service. Make sure you don't call Drain Masters from Oxnard. I made that mistake & never will again. I called them to snake the line and the tried to tell me after 5minutes they couldn't do it and needed to be hydrojetted. They gave some outrageous price & insisted I have the work done that day. I told them to leave and that I called them by mistake and Drain Masters of Santa Barbara was on there way. They instantly cleared the line. read more

If you have a drain or septic tank/leach field problem this company is tops. We were needing our septic tank pumped out yearly because of backing up drains in the house. I finally decided to have an inspection of my 45 year old system. Drain Master found underground pipes that were crushed and a distribution box that was broken. Communication was clear from the beginning as to the process of evaluating and treating the "patient". Fortunately the patient (septic tank and leach field) made a complete recovery. read more

Our family recently had the pleasure working with Drain Masters, specifically Ian, Chris, and their excellent crew. Our house had old pipes that were falling apart, but lining was an option for a portion of the work and pipe repair for the remaining part of the job. We had a specific timeframe that had to be met, a budget in mind, and a hope that we could still remain in the home, while this big job was going on. Drain Masters, with Ian, came through on every aspect of our wishes. The work scope was explained clearly, the budget was met - even though the scope of the work was more than expected, the timeframe of completion was met - actually a little earlier, the quality of work is top notch, and they kept dust and dirt in the house to a minimum which allowed us to stay there for the duration of the job. We are not only stoked that the job is completed, but also extremely pleased that we worked with such a great, professional company - Drain Masters. read more

Amazing, who we will go to for all our drain needs from now on. A one year warranty is music to my ears. Thank you Chris for being transparent and approachable. You have my business for life. read more

Living in a condo, Drain Masters happens to be a vendor for our HOA. After weeks of trying to set up an appointment for cleaning out a community drain which access happens to be in my patio, they finally contacted the HOA, (NOT ME!) and announced they were coming December 5, which was a day when I could not be here. Kindly, my neighbor gave them access to do their job, which requires, each year, removing one of my patio tiles. My neighbor did that part for them. When I got home from work, the job had been "done", my patio was not only wet, but filthy. And the tile had not been re-caulked or replaced properly. I left the caulk there so they would have access to it. They had opened the caulk and even left their caulking gun behind. After the rains passed, because that was their excuse, I called and said the tile had not been seated properly nor caulked. I never heard back from them, but then I found out they called my neighbor! After another month, I called again and left a lengthy message explaining all the above and explained it is not my neighbor's responsibility to complete the job, can somebody please contact me. As of today, February 4, it has not been done and nobody there has responded to me. I would say 0 stars, and if not for them being HOA vendors, would never use them personally. read more

Absolutely the best plumbing service I've ever had! I wholeheartedly, unequivocally recommend Chris and his boys! read more

I hired this company to replace the lateral sewer line. I had requested bids from a few companies that came out with cameras to inspect the job. Some were outrageously expensive or never provided a bid after multiple calls . Very frustrating! Finally, I called Drain Masters on a friend's recommendation. They responded quickly, Inspected the lines while showing us the video and explaining the problem, and provided a reasonable bid. They were able to do the job within a few days and showed up promptly on the date. They worked efficiently and neatly. The job required accessing the pipes by cutting holes through concrete in two places. It was completed in two days. This company is very professional and knowledgeable about sewer lines. I highly recommend! read more

I recently had my sewer inspected and was quoted a very large sum for slip lining. I was referred to Ian at Drain Masters by a friend. He came out right away and his quote for the same work saved me $8,500. He and his crew got the work done quickly and professionally. read more

I recently became aware of having to replace my sewer line! After contacting several companies who did this work I wasn't able to get much of an understanding what was involved nor a clear price! I then came upon Chris and Ian at Drain Masters who were very clear to explain what was involved, the difference between a liner and a new pipe and what it would cost. Shortly afterwards Ian and his crew were at my home exactly as scheduled and began the work. The project could not have gone better! Additionally Ian was a delight to deal with plus, while their work was the best their price was also! I enthusiastically recommend Drain Masters for any such work. While replacing a sewer line is a significant undertaking Ian saw to all going exceptionally well! read more

Quoted me $1600 and told me only a hydrojet would fix my kitchen sink pipe blockage. Got another opinion thankfully and the other company fixed my blockage fot $300 without a hydrojet. Anecdotally, my friend told me they had a similar experience with Drainmaster and, unfortunately, didn't get another quote. read more

We had a sewer pipe break under our home, causing the sewage water from three units to spill into the crawlspace. The first emergency plumber we called made the problem worse and let us know he did not have the right equipment to help us. We had similar luck with several other plumbers that we were connected with through our home warranty company. Finally, we decided to go outside of the warranty and called Drain Masters, which was the right call. Chris and his team came to our rescue and were able to fully resolve the issue in a few hours and even found a clean out pipe in the front that had been buried. Drain Masters are truly experts in the field and I cannot recommend them enough. Thanks again Chris and team! read more

We contacted Drain Masters after we had emergency plumbing work by another company. That company had advised us to replace our sewer line. Drain Masters offered us a truly unbiased second opinion. Ultimately they confirmed that we should replace our line. Ian gave us a much more competitive rate and was able to ensure that our landscaping was put back together as if nothing had happened. They were super quick, communicative, and easy to work with. I've called Ian for a couple much smaller plumbing needs and he was just as reliable and helpful. Cannot recommend these guys enough! read more

I had a clogged sewer line and needed someone right away, and Ian from Drain Masters came in less than 20 minutes and was able to quickly fix the issue. He offered a warranty on his work, and the service was exceptional. I would highly recommend him! read more

I have been using Ian at Drain Masters for over 3 years. He was first recommended to me by my real estate broker when I bought my house in Santa Barbara. From day one, Ian has been honest, reliable and trustworthy and has helped me with every plumbing problem imaginable when buying a house. His pricing is very reasonable and he sincerely cares. When I text him he responds fast and schedules me in a timely manner, I can rely on him 100%. Do not hesitate calling him for any plumbing problem. read more

Great serviceman: prompt, knowledgeable and professional. Friendly too! Well prepared with equipment

Drain Masters came out quickly, solved the problem, and was fairly priced. What more could you want? I'd definitely use them again.

I needed to have an inspection of a downspout pipe that went underground. The pipe had been capped off, and the previous owner of my home replaced it by attaching the downspout to a different, cheap pipe. It looked like an amateurish kludge to me. So I assumed that the pipe that was capped off was blocked. I wanted an expert who understood drainage and had the necessary inspection equipment. So I contacted Drain Masters based on prior reviews and expertise in drainage as listed by the company. Ian from the company performed an optical inspection on both the capped off pipe and the "kludgy" pipe. He pushed his optical inspection camera into both pipes and discovered that both pipes daylighted around 50 - 75 feet away in around the same area (on the side of a hill). He did not find any obstruction in either pipe. In addition, he inspected some area drains that led to the capped off pipe and verified that they were also unobstructed. Although neither Ian nor I can figure out why the "kludgy" pipe was installed to begin with (and why the original pipe was capped), I am happy that at least the mystery about whether both pipes worked was solved. Based on Ian's inspection, I will probably uncap the original pipe, redirect the downspout to it and abandon the kludgy pipe. While Ian worked, I continued to ask him questions about my exterior home drainage, and he was happy to answer me and give me his expert opinion. I found Ian to be extremely competent, honest and a delight to interact with. I would like to give Drain Masters my highest rating. read more

We had some issues with our outdoor drain and called Drainmasters. Shawn was incredibly helpful , came out right away and was very informative. I would not hesitate to use drain masters again. read more

I was dreading the thought of having to schedule a plumber for a Monday-morning toilet disaster, so went straight to Yelp, Plumbing, Goleta, and found first listing, Drainmasters. Read through the reviews and with those votes of confidence gave them a call. Deanna was helpful in getting service as quick as possible, and sure enough service guy Paul showed up within a couple hours. He explained all the possible plumbing scenarios, and attacked the problem. Service done efficiently and quickly, thanks Paul for taking care of us. Will definitely be keeping Drainmasters and Paul on Speed-dial. read more

Couldn't be happier with Ian and the whole Drain Master team. They've helped us both with sewer cleaning and a trenchless sewer line replacement. We have 100+ year old cast iron drains, but even so they were able to install an internal membrane that should extend the life of our drains for decades. They are professional, responsive, and completely fair and transparent in their pricing. So great to have Ian and family serving our Santa Barbara community. Thanks again! read more

We had Jacob come out. He unclogged our kitchen sink in no time. He was friendly and polite. We thought the price was good. I'd recommend this company. read more

One call and I was able to get a price on the phone instead of the usual free estimate and then who knows what. Super courteous and knowledgeable tech came to our house within the hour and cleared the problem. Highly recommended! read more

We are super impressed by the service we received from Drain Masters of Santa Barbara. We had a serious drainage problem. Chris Dorn and his team shuffled their work to get here, diagnose and fix the problem within 24 hours of our initial call. All of his technicians are knowledgeable, polite and highly skilled. We have used other plumbers in the past and Drain Masters outperformed them all. Not only was the work done quickly and correctly but the pricing was fair and a great value. read more

Jose was right on time, quick and easy to deal with. He even cleaned up around my toilet! All for clearing a clog in my toilet - now that's service! read more

12+ years I've worked in local real estate and I schedule all the inspections for every transaction (sales/purchases) and I've always had excellent feedback from sellers/buyers for every inspection with Drain Masters, so when it came time that I needed plumbing work at my own home, they were the first ones I called. Michelle in the office is friendly and efficient, took down my info and told me that Chris would call me back shortly to discuss details and provide a quote. Sure enough, within an hour, I received his call, we reviewed the details and he gave me a quote that was more than acceptable for the work I needed done (scope & snake four clean outs and check main to the street), and he said Michelle would call me back to schedule. To my surprise they were available within two days and we had a date! The morning of my appointment, I received a call from Michelle that my technician was stuck at a prior (to my) job that turned out to be much bigger than expected, which I know all too well happens, and for me, it was absolutely no problem, as I work from home (I know this may not be ideal for everyone) but I appreciated her timely call and we rescheduled for a little later in the day. My technician, Paul, arrived about 15min earlier than expected, but all good - and after showing him the 4 cleanouts, he got right to it and within about an hour, he was all done. In chatting with him, turns out he's from a local family, we went to the same high school (different decades but who cares, Go Chargers!) and have a few similar hobbies! Bottom line, VERY HAPPY with Drain Masters, their people and their work - and I will always recommend them every time someone asks for a referral. No photos to add - No one wants to see (or smell) what's snaked out of kitchen clean outs. Trust me. read more

Chris and the Drain Masters team are by far the most honest and reliable business I've come across. We hired them for a sewer clean out in our new home and they went above and beyond to deliver on all aspects of the job. They were trustworthy, timely, communicated well and extremely professional from start to finish. They explained exactly what the job would entail, how long it would take and check in on us after to make sure we were satisfied. We also had them come back to help us with another separate unrelated issue in our bathroom and again later for a drain issue in our garage sink and they were affordable and a pleasure to work with. If only every small business offered this level of customer service that Drain Masters does. Thanks again. 5 stars all the way home and wouldn't think twice about calling you guys for the job in our home. read more

These guys are so professional and to the point... It was quite refreshing having a service go above and beyond in incredibly short notice to solve our plumbing problem! Highly recommended! read more

Drain Masters answered my call for a clogged driveway drain and came out the same day. The technician was courteous and very professional. He answered all my questions and immediately solved the problem. I appreciate this company and highly recommend their services. read more

Ian came the minute I called, as my toilets were all backed up. I had a deteriorated pipe in the sewer line. Plus he installed a clean-out. Stayed on the job til it was fixed. Excellent clean up too. Very conscientious and professional. Definitely recommended. read more

And yet again ----Drain Masters is unbelievable in their prompt responses, phone interaction, personable technicians, clear explanations, calm demeanor and top notch quality work! We had an unexpected backup problem with showers/toilets -- they came, they saw, they conquered! We have known them for years, at both professional and personal residence work sites, and could not recommend them more highly --- honest, dependable, fairly priced, and very patient with those of us who don't know this (sewer) line of work. Very professional. You will be VERY happy you contacted them. read more

We had a collapsed pipe under slab and hardwood floor in our older home. Ugh! Several companies looked at the problem, offered solutions and bid on the job. Then a trusted source recommended Chris Dorn and Drain Masters. You know how you get a first impression of someone? Well, I got a very favorable impression of Chris when he came to look at the job. He talked logically about the best solution and his bid was in line with the others. My gut feeling was right on the money. Chris, Ian, Jacob and crew were first rate in all respects and the complicated job was completed beautifully and with limited stress to my great satisfaction. Drain Masters will now be my plumbing company of choice for all future work. Bravo! read more

After struggling to find a plumber who would show up when they said, we found Drain Masters. The experience was exceptional from the beginning. They answered the phone on first ring, scheduled an appt within 3 hours of me calling and arrived exactly at the scheduled time. They were efficient and fixed our problem for a very reasonable price. Overall great experience- highly recommend read more

Brain Masters was an absolute pleasure to work with from start to end. The manager is awesome and an expert in his field, and his two workman were superb--polite, timely, intelligent, and thoughtful. Overall, it was an excellent experience, and I Drain Masters highly. read more

I've been counting on Drain Masters to solve my house's plumbing problem since 2015. They've always been professional and effective. Unfortunately, yours truly can get a bit lazy sometimes, and I've neglected to give them a rightfully-deserved review until now. My kitchen drain was clogged over new year while I was away traveling, so my roommate called in another outfit. They were not able to fix it after several days of work. Once I came back, I called up Drain Masters, and they were able to clear everything the next day. Highly recommended. read more

Sean from drainmasters was a total rockstar! He went wayyy above and beyond for my clients getting a sewer lateral inspection. 10/10 recommend, this guy does things the right way! read more

Fast replacement of my sewer line. Reasonable pricing. Excellent communications and follow through. A model for other businesses to follow. read more