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    Right On Refillery

    5.0 (6 reviews)
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    Michaels - Retuning to Michaels...

    Michaels

    2.9(129 reviews)
    3.1 mi
    •$$

    Stopped by this Michaels looking for some help and ideas for purchasing craft materials…read more Unfortunately, other than the two employees working at the registers, there didn't appear to be anyone available on the sales floor. I asked the employee at the counter, who was blowing up balloons, if there was anyone else working who could help me. He replied, "lots." Yet he was unwilling to actually help and instead just pointed me toward random aisles, none of which had anything to do with what I was looking for. When I asked if one of the "lots" of other employees could assist me, he responded that "they're all on break." I've shopped at this location before and have never had such a disappointing customer-service experience. I came in specifically hoping to get some guidance on a craft project and left without any help at all. Based on this experience, I won't be returning.

    There was ONLY one single solo employee doing the whole Workload in the WHOLE store, handling all…read morecustomer transactions mainly as the solo cashier working the checkout register. Associate Robert, works in the customers' framing department was called to assist with my questions regarding to paint brushes. Robert is friendly and cordial but clearly he is not the expert in the area where my inquiries are. This store is heavily understaffed and customers services inadequate.

    Photos
    Michaels - 6 out of 8 ornaments broken before I could even mail them out as gifts.

    6 out of 8 ornaments broken before I could even mail them out as gifts.

    Michaels - Always a line

    Always a line

    Michaels

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    Tutu

    Tutu

    4.8(38 reviews)
    3.1 mi

    Great experience first time tufting with my friend group! We chose the 2 hour mini tufting workshop…read more- booking process is online and you send them your desired design beforehand (you can choose your own design as long as it's simple enough!) Very helpful and sweet instructor Julie walked us through the steps and assisted us at the right times, we went a little overtime but she was flexible in letting us finish:) would come and again and highly recommend for a cute bonding activity with friends!

    My team came here for an offsite and we had a really great time. We did the mini tufting workshop,…read moreit's $85 per person and ended up lasting around 2.5 hours for our group of 9. Group discounts are available for groups larger than 12. Before the workshop everybody got to pick the design they wanted to do as well as the type of backing/framing (coaster, wall hanging, or mirror) they wanted. The person leading the workshop was amazing, very patient and friendly. The workshop was roughly 20 minutes of tutorial, 1 hour of tufting with the gun (varied widely person to person), and then 1 hour for everyone to glue and trim and clean their rugs. I was surprised at how well our final pieces turned out considering none of us had ever rug tufted before. At the end we also each got a cute free tote bag to hold our creations. This was a really fun unique activity, I would highly recommend!

    Photos
    Tutu - Team events, craft fairs, tufting workshop at Tutu LLC.

    Team events, craft fairs, tufting workshop at Tutu LLC.

    Tutu - Phoebe demonstrating how to use the tufting equipment

    Phoebe demonstrating how to use the tufting equipment

    Tutu - Morning in the studio

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    Morning in the studio

    Michaels

    Michaels

    3.4(126 reviews)
    5.3 mi
    •$$

    Omg I forgot the workers name but he was an Indian older man I think his name started with a D,…read moreDavinder maybe ? working 8.4.26 evening. He was so helpful and kind. The time I was there waiting for my balloons to get inflated I saw him help other customers with the same kindness. It just made me appreciate his passion to help others and I left satisfied with my balloon purchase and the help I received.

    There was an item I decided I was ready to buy. Website showed it as IN STOCK at this store, so…read morewanted to make a last decision. I got to the store, and was unable to locate the specific design I was looking for, but they had ANOTHER one available (that online said wasn't in store).... I thought, score! Took it up to the register to check if the could price match the app. After waiting about 10 minutes for the one employee at the front end to finish with another customer having a price discrepancy, she scanned my item, said it was discontinued, and was listed at FULL PRICE. I'm like, uh no. Signs back there said 40% off by this designer, and the APP was showing 60% off! She suggested buying it in the app for store pick up. Remember above when I mentioned it wasn't een LISTED as in stock? She called the manager on her internal phone thing, and she says that's all they can do. I just "chatted" with their corporate online customer service. When adding the item to my cart, at the discounted price, I then go to the cart, and it's FULL PRICE. Online customer service suggests buying it full retail online, then chatting with them AGAIN abou tthe price discrepency and they would "see what they could do". Are you kidding me? Where has customer service gone? Why couldn't the manager come out and talk to me at the store? Why couldn't the ONLINE customer service price adjust or coupon it for that one transaction or something? Apparently management and online customer service is gone at Michaels. I used to think fondly of them, I guess it's a sign how I never see customers in the store, as to the current. I wanted 1 or 2 items... now it just leaves a bad thought. I'd recommend TRIPLE CHECKING the online cart pricing as you proceed through checkout ... I guess both online AND in store, since apparently customer service is officially dead.

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    Michaels
    Michaels
    Michaels

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    MadeBy - Crossbody Bag from Patch Bar

    MadeBy

    4.6(21 reviews)
    2.3 mi

    MadeBy has quickly become one of my daughter's favorite places. She's 10 and very into arts,…read morecrafts, and hands-on projects, so this studio is right up her alley. We first checked it out during the grand opening and were impressed by how open, bright, and thoughtfully set up the space was. It feels much more spacious and creative than other DIY spots we've visited. We've since gone back for camps and casual weekend visits, and she always finds something new she wants to make. The custom comic book and stuffie stations are especially fun and unique. The staff has also been consistently kind, patient, and helpful every time we've been there. Such a fun place for creative kids.

    This is a perfect place to bring your kids for fun activity that won't stress out their parents. My…read morefive-year-old was able to design her own customized Paw Patrol hat (with some help from Mommy and the staff). It might be a little too difficult for young kids to use Canva on the computers on their own, but my daughter enjoyed working on it together. The hat design was ironed on in less than 15 minutes, and so far the design has held up well. It's in a really large, open space in downtown Mountain View. I could see it being perfect for a kids birthday party in the future. We stopped by after having lunch down the street, so it's a great location for family day out.

    Photos
    MadeBy - Custom graphic animals

    Custom graphic animals

    MadeBy - Custom Graphic Animals

    Custom Graphic Animals

    MadeBy - Pick your favorite keychain

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    Pick your favorite keychain

    Right On Refillery - cosmetics - Updated September 2026

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