We've had several items framed by Paolo, including this antique ukiyo-e print. It's always been a…read moregreat experience, especially when I don't know exactly what I want, because Paolo is good at using his artistic eye to help me explore the options and find one that satisfies my own taste.

We had a very special (and challenging) large piece from Bhutan that needed special care &…read morecreativity. Paulo came through for us in a big way! We can't say enough good things about our experience. If you need your art handled by a true artist, Paolo is it. If we could give him 10 stars we would!

On Thursday I went to this shop with my granddaughter who is the artist of the piece I needed…read moreframed. We arrived at the shop at 11:15. We waited several minutes and then a man came out of a back room to see what we wanted. We were told we had to have an appointment and that we could return at 5PM. I'm 90 years old and had driven from Saratoga to Los Altos so I said I would not return. There was no indication anywhere that an appointment was needed and driving the freeway is difficult, especially at rush hour. I would not recommend this business as they don't seem to value customers.

Don't bother with this store, their prices have skyrocketed, the lead times are rediculous. I had…read moreseveral pictures to frame and mat. Didn't get a quote for 7 days and the lead time was 45 days, it's now been 62 days and still waiting. Horrible customer service, they need to go. I would NOT recommend this business to anyone.

This is one of the best framing in CA, if not the states…read more We needed custom framing and complicated design for our art pieces - we've got detailed consultation with options for prices! We needed museum quality - we got it and more! We asked for delivery and installation - we've got that too! Top of the line customer service that you can't find in new stores. Thank you for your attentions to details, knowledge of art, tasteful suggestions, comprehensive consultation and impeccable craftsmanship! 2 wonderful partners: Jim and Jamil, hope to see you thriving for more years to come. Thank you for the bottom of hour hearts Levis

They were very helpful solving my framing dilemma. They offered good suggestions. I highly…read morerecommend them.

I love this Michaels. They have a great selection of yarn and crafting material. I always find a…read morelot of fantastic deals. I would suggest that you download their app so you can find fantastic coupons as well as enter the rewards phone number. P.S. if you are a teacher, show them your work Id, so you can get an additional discount.

Stopped by this Michaels looking for some help and ideas for purchasing craft materials…read more Unfortunately, other than the two employees working at the registers, there didn't appear to be anyone available on the sales floor. I asked the employee at the counter, who was blowing up balloons, if there was anyone else working who could help me. He replied, "lots." Yet he was unwilling to actually help and instead just pointed me toward random aisles, none of which had anything to do with what I was looking for. When I asked if one of the "lots" of other employees could assist me, he responded that "they're all on break." I've shopped at this location before and have never had such a disappointing customer-service experience. I came in specifically hoping to get some guidance on a craft project and left without any help at all. Based on this experience, I won't be returning.

I brought in 4 very folded up and creased oil on canvas paintings I picked up from Africa and…read morehanded it to Mario. He patiently helped me cycle through many different frame styles and also provided guidance on what would be better for the style. He promised a date and delivered on time and the workmanship was awesome. Mario is a very warm person to work with and his work is amazing! I wouldn't look beyond Bay Frames for my framing needs!

I had a large lithograph fall off the wall and break the very expensive frame…read more Mario repaired it & cleaned the surface. Excellent work.

Eddie is AMAZING with kids! I just took my four year old here and he was able to get her to have…read morefun throughout the entire process! Highly recommended!

Highly recommend if you are looking for a real professional who can take exceptional photos…read more I requested an on-location shoot for an executive portrait and relied heavily on Eddie's expertise throughout the whole process. I am so glad I did. He's one of the best photographers I've worked with quality-wise plus he is genuinely hilarious. Eddie brought out my authentic smiles and brought out my best facial expressions. He made it so effortless for me, as I'm someone who has no clue how to pose and tend to get stiff on camera. I love the photo results and have already started showing off to friends, family, and of course LinkedIn.

This is a small art gallery in downtown Los Altos, featuring the works of different artists each…read moremonth. This past weekend, I got to view "Simplicity & Elegance in Nature," an exhibition of lovely wildlife images in a unique art form (gold leaf, acrylic and collage). It was "meet the artist" day, so Amy Rattner was available on site to discuss her works and answer any questions. But there was much to love about the displays of other artists as well. I especially enjoyed the various works of Karen White and Maura Carta, and my favorite piece, Caroline McClintic's View from Grizzly Peak (acrylic, collage & texture medium). Free to visit, with rotating exhibits showcasing the creations of talented artists, it's definitely worth checking out while in the area.

Wonderful little Gallery showing all media. 13 FIne Artists…read moreand 1 Potter Monthly featured Shows. April Show.Nancy Calhoun and Jane Ferguson 'Alternate Views' April 5- May 1 Reception Friday,April 9th 5-8 pm.

Omg I forgot the workers name but he was an Indian older man I think his name started with a D,…read moreDavinder maybe ? working 8.4.26 evening. He was so helpful and kind. The time I was there waiting for my balloons to get inflated I saw him help other customers with the same kindness. It just made me appreciate his passion to help others and I left satisfied with my balloon purchase and the help I received.

There was an item I decided I was ready to buy. Website showed it as IN STOCK at this store, so…read morewanted to make a last decision. I got to the store, and was unable to locate the specific design I was looking for, but they had ANOTHER one available (that online said wasn't in store).... I thought, score! Took it up to the register to check if the could price match the app. After waiting about 10 minutes for the one employee at the front end to finish with another customer having a price discrepancy, she scanned my item, said it was discontinued, and was listed at FULL PRICE. I'm like, uh no. Signs back there said 40% off by this designer, and the APP was showing 60% off! She suggested buying it in the app for store pick up. Remember above when I mentioned it wasn't een LISTED as in stock? She called the manager on her internal phone thing, and she says that's all they can do. I just "chatted" with their corporate online customer service. When adding the item to my cart, at the discounted price, I then go to the cart, and it's FULL PRICE. Online customer service suggests buying it full retail online, then chatting with them AGAIN abou tthe price discrepency and they would "see what they could do". Are you kidding me? Where has customer service gone? Why couldn't the manager come out and talk to me at the store? Why couldn't the ONLINE customer service price adjust or coupon it for that one transaction or something? Apparently management and online customer service is gone at Michaels. I used to think fondly of them, I guess it's a sign how I never see customers in the store, as to the current. I wanted 1 or 2 items... now it just leaves a bad thought. I'd recommend TRIPLE CHECKING the online cart pricing as you proceed through checkout ... I guess both online AND in store, since apparently customer service is officially dead.

Wonderful experience. They have a wide variety of frames and materials, and are really good at…read morehelping me pick the right look for the art, and very straightforward about what different frames cost, what should be done with the particular kind of art.

We have used Richard Sumner Frames twice. The first time was great, although eye-wateringly…read moreexpensive. The second time was a horrendous experience. They can frame things beautifully and really elevate prints, paintings, and other artwork. We were really impressed with the matting, the backdrops, etc. for the first batch of frames. This earns them two stars instead of one. The second batch was two frames, roughly 24" x 30", and totaled $2084.00 which is an absurd sum for frames, at least if you ask me. However, we were really excited about these specific pieces and sort of got "suckered" into paying a premium because that's apparently what good framing costs these days . . although we'll soon be finding other sources to see if that's true. Regardless, here is the timeline of events: Oct 4: Art is dropped off, deposit paid Oct 22: Frames are ready. One frame has a visible chip in the wood, with missing material. It's about 3/8" long and 1/8" deep, clearly visible on the front of the frame where the corners meet. I notify the owner that I'm not happy with it and he agrees to fix it. I bring the first piece home. Oct 28: The second frame is ready. I go to pick it up and see that there is wood filler in the chip. The frame is wooden, with wood grain, and the wood filler is a solid color and immediately visible from the front. The wood filler is also soft to the touch. I once again notify the owner that I'm not happy with it. Nov 23: The second frame is ready, again. The wood filler has dried, he assures me. It still looks terrible. I make it clear that for $1,000 apiece, these had better look perfect. Even better would be having a perfect frame the first time! Or the second time! Or even the third time! He agrees to remake this frame, which is what he should have done in the first place. Dec 12: The second frame is ready, completely remade this time. It looks great. He charges me full price and I bite my tongue so that I don't say something I regret. I pay and leave to close this chapter as quickly as possible. I get home and hang the second piece next to the first and (to add insult to injury) I find that the wires are not the same height/tension and the pieces don't sit at the same height. What a joke! Overall, very disappointing customer service and standards - combined with extraordinary prices - means this business is not for me.