We had a very special (and challenging) large piece from Bhutan that needed special care &…read morecreativity. Paulo came through for us in a big way! We can't say enough good things about our experience. If you need your art handled by a true artist, Paolo is it. If we could give him 10 stars we would!

I would give Paolo more than 5 stars if I could! From the moment we walked in to his shop, we felt…read morelike we were in the hands of a true professional who takes pride in every single detail of his craft. We brought in a very wide, unusually short piece of art--something that could've easily turned into a framing nightmare. But Paolo offered thoughtful, professional advice that elevated the entire piece. Our custom frame looks like it belongs in a museum! The quality is impeccable, the materials are top-notch, and the level of care Paolo puts into his work is crystal clear. On top of that, his customer service is warm, attentive, and incredibly helpful. He reframed an old beloved piece of art print from 20+ years ago and it looks spanking new! He listens, offers ideas without pressure, and truly wants you to walk away thrilled. We highly recommend Art Frame Studio!

On Thursday I went to this shop with my granddaughter who is the artist of the piece I needed…read moreframed. We arrived at the shop at 11:15. We waited several minutes and then a man came out of a back room to see what we wanted. We were told we had to have an appointment and that we could return at 5PM. I'm 90 years old and had driven from Saratoga to Los Altos so I said I would not return. There was no indication anywhere that an appointment was needed and driving the freeway is difficult, especially at rush hour. I would not recommend this business as they don't seem to value customers.

Don't bother with this store, their prices have skyrocketed, the lead times are rediculous. I had…read moreseveral pictures to frame and mat. Didn't get a quote for 7 days and the lead time was 45 days, it's now been 62 days and still waiting. Horrible customer service, they need to go. I would NOT recommend this business to anyone.

This is one of the best framing in CA, if not the states…read more We needed custom framing and complicated design for our art pieces - we've got detailed consultation with options for prices! We needed museum quality - we got it and more! We asked for delivery and installation - we've got that too! Top of the line customer service that you can't find in new stores. Thank you for your attentions to details, knowledge of art, tasteful suggestions, comprehensive consultation and impeccable craftsmanship! 2 wonderful partners: Jim and Jamil, hope to see you thriving for more years to come. Thank you for the bottom of hour hearts Levis

They were very helpful solving my framing dilemma. They offered good suggestions. I highly…read morerecommend them.

Thanks to Giselle who kindly took my balloon order and patiently explained how things worked. She…read moreeven gave my baby a free balloon! I would give 5/5 stars to her, but idk who actually filled the order, because they shortchanged us by two balloons :( We ordered 12 for $12 and got ten balloons instead.

I paid a lot of money to have have new mats and glass put on some framed pictures that I had. The…read moreclips they used to hold the back in were not correct and kept falling off. When I went back to ask them about it they said these clips were not correct for the frames but they would not fix the issue. They said I would have to pay to have them framed again. When I went back to ask why they couldn't just put different clips on the guy in the framing department was very rude and refused to offer any help. I would not recommend using their framing department.

I had a large lithograph fall off the wall and break the very expensive frame…read more Mario repaired it & cleaned the surface. Excellent work.

I loved working with Bay Frames! I went out of my way from Sunnyvale to Fremont to use their…read moreexpertise for a Chinoiserie painting, and it was completely worth it. He thoughtfully considered my entire room and patiently walked me through multiple framing options across different styles and price points before we finalized the perfect one. Highly recommend for anyone looking for expert guidance and a truly personalized experience.

Eddie is AMAZING with kids! I just took my four year old here and he was able to get her to have…read morefun throughout the entire process! Highly recommended!

Highly recommend if you are looking for a real professional who can take exceptional photos…read more I requested an on-location shoot for an executive portrait and relied heavily on Eddie's expertise throughout the whole process. I am so glad I did. He's one of the best photographers I've worked with quality-wise plus he is genuinely hilarious. Eddie brought out my authentic smiles and brought out my best facial expressions. He made it so effortless for me, as I'm someone who has no clue how to pose and tend to get stiff on camera. I love the photo results and have already started showing off to friends, family, and of course LinkedIn.

This is a small art gallery in downtown Los Altos, featuring the works of different artists each…read moremonth. This past weekend, I got to view "Simplicity & Elegance in Nature," an exhibition of lovely wildlife images in a unique art form (gold leaf, acrylic and collage). It was "meet the artist" day, so Amy Rattner was available on site to discuss her works and answer any questions. But there was much to love about the displays of other artists as well. I especially enjoyed the various works of Karen White and Maura Carta, and my favorite piece, Caroline McClintic's View from Grizzly Peak (acrylic, collage & texture medium). Free to visit, with rotating exhibits showcasing the creations of talented artists, it's definitely worth checking out while in the area.

Wonderful little Gallery showing all media. 13 FIne Artists…read moreand 1 Potter Monthly featured Shows. April Show.Nancy Calhoun and Jane Ferguson 'Alternate Views' April 5- May 1 Reception Friday,April 9th 5-8 pm.

Pros: They have a huge selection of arts and crafts supplies for pretty much anything you are…read morelooking for Cons: You are paying a huge premium to buy on-demand versus ordering online and waiting for delivery. Probably the biggest con is the in-store customer service. Let's talk about rude customer service. The store manager openly mocked a woman who did not understand how to use the self-check out kiosks (Note: there are NO cashiers to personally help you check-out). When the woman could not figure it out and said "forget it" and walked out. The manage loudly commented that "it isn't THAT hard." It had been months since I last shopped there in person. I do not know if I will return because they don't seem to value in-store customers. If they don't start treating customers better, they will be like so many other brick and mortar stores...out of business.

This is the closest store located about 10 minutes from my work. They have a great selection of…read morematerials I can use in the classroom. It's a plus to have a teacher discount. I use the Michael's app for coupons and see whats on sale for the week. It's the best feeling when I accrue enough vouchers to maximize my purchases.

We have used Richard Sumner Frames twice. The first time was great, although eye-wateringly…read moreexpensive. The second time was a horrendous experience. They can frame things beautifully and really elevate prints, paintings, and other artwork. We were really impressed with the matting, the backdrops, etc. for the first batch of frames. This earns them two stars instead of one. The second batch was two frames, roughly 24" x 30", and totaled $2084.00 which is an absurd sum for frames, at least if you ask me. However, we were really excited about these specific pieces and sort of got "suckered" into paying a premium because that's apparently what good framing costs these days . . although we'll soon be finding other sources to see if that's true. Regardless, here is the timeline of events: Oct 4: Art is dropped off, deposit paid Oct 22: Frames are ready. One frame has a visible chip in the wood, with missing material. It's about 3/8" long and 1/8" deep, clearly visible on the front of the frame where the corners meet. I notify the owner that I'm not happy with it and he agrees to fix it. I bring the first piece home. Oct 28: The second frame is ready. I go to pick it up and see that there is wood filler in the chip. The frame is wooden, with wood grain, and the wood filler is a solid color and immediately visible from the front. The wood filler is also soft to the touch. I once again notify the owner that I'm not happy with it. Nov 23: The second frame is ready, again. The wood filler has dried, he assures me. It still looks terrible. I make it clear that for $1,000 apiece, these had better look perfect. Even better would be having a perfect frame the first time! Or the second time! Or even the third time! He agrees to remake this frame, which is what he should have done in the first place. Dec 12: The second frame is ready, completely remade this time. It looks great. He charges me full price and I bite my tongue so that I don't say something I regret. I pay and leave to close this chapter as quickly as possible. I get home and hang the second piece next to the first and (to add insult to injury) I find that the wires are not the same height/tension and the pieces don't sit at the same height. What a joke! Overall, very disappointing customer service and standards - combined with extraordinary prices - means this business is not for me.

Had our wedding photos framed here and they turned out perfectly! Amazing quality and they made the…read moredesign process super easy. Everything looks beautiful -- couldn't be happier!