Thanks to Giselle who kindly took my balloon order and patiently explained how things worked. She even gave my baby a free balloon! I would give 5/5 stars to her, but idk who actually filled the order, because they shortchanged us by two balloons :( We ordered 12 for $12 and got ten balloons instead. read more

I went to the Michael's in Mountain View, CA. There was one customer in line ahead of me being assisted by TWO sales representatives. When they finished with that customer, they BOTH walked away from the register. One of them came back and appeared to be annoyed. After he scanned my items, he simply left the area and did not ask me if I needed a bag to carry the items I purchased. Do not shop here. I will be going to Hobby Lobby where they have excellent customer service. I would choose no stars if I could. read more

I paid a lot of money to have have new mats and glass put on some framed pictures that I had. The clips they used to hold the back in were not correct and kept falling off. When I went back to ask them about it they said these clips were not correct for the frames but they would not fix the issue. They said I would have to pay to have them framed again. When I went back to ask why they couldn't just put different clips on the guy in the framing department was very rude and refused to offer any help. I would not recommend using their framing department. read more

The people that work at the Kirkland WA are rude. These ornaments are so cheaply made I bought 8 as gifts and before I could mail them out 6 are broken. Even when I was trying to just glue gun the snowboard on to the mouse that has already fallen off but it wasn't broken yet, it broke the mouse. All but 2 of those things broke and look at the price of them ! $15 I'm sure they were on sale a little bit but I remember paying a pretty penny for all 8 and only have 2 left I couldn't even mail them to my sister's family because only 2 would of gotten ones and the others wouldn't of so here I am with shattered glass and no Christmas gifts sent read more

Michaels - 6 out of 8 ornaments broken before I could even mail them out as gifts. - Art Supplies Near Me - Mountain View, California

There was only 1 person to support 4 checkout counters-on a Saturday afternoon during the holidays. There did not appear to be anyone else working in the store as customers kept bringing their questions to the cashier. I waited 30 min to check out. They clearly didn't want my money. Also, the store was a mess! read more

Terrible service. Online website showed item available but could not find product. Employee would not help...when I should online site showing inventory was available, he just said it must be wrong. In general, inventory of most products seems to be diminishing. Not worth the trek to the store. read more

Hello, this location gives off gross vibes. I was there the other day and TWO employees were wearing concert T-shirts with naked women in the front... just barely not explicit due to stars/strategic hair placement/hands. When I saw the second T-shirt I started wondering if it was "objectify women day" at Michael's Arts and Crafts. Had my daughter been with me during the check out process she would have been SO embarrassed, staring at a naked woman at eye level... not what I'd expect. Maybe button your vest if your shirt isn't appropriate? Personally I was uncomfortable. Very unprofessional. read more

Giselle was super helpful in completing my purchase at the Charleston location. She strove to give me good customer service and I really appreciated it. Helpful clerks can be a rarity at retail establishments. I hope Michael's will help her realize her dreams. read more

Summary: It does not feel good to be watched and followed for simply trying to browse and buy some model kit paint. I just had a similar experience to the other recent reviews regarding an employee or manager following people around. In my case I was browsing for some model kit paint and noticed someone that kept looking down the aisle multiple times (from both directions) but didn't go into the aisle. After I finally found (because it was disorganized) the colors I proceeded to go to the checkout counter and this lady followed and stood at the start/exit) of the line and waited for me to pay. The reason I knew she wasn't a customer was because she didn't have anything to buy and because another customer asked if she was in line and she said 'no'.  I sat in my car for a few minutes questioning whether all of this had really happened or if I had misunderstood the event. I went back in and asked the cashier who rang my items for the store manager to which he responded that he was the manager (on duty?). I told him that I felt uncomfortable being followed by this lady and asked whether that was an employee or loss prevention to which he said he was not aware of anyone and apologized about the situation. Finally at home I logged into Yelp and I saw these reviews and I'm ready to go back and return all my purchases. I'll just buy online or at another hobby store. read more

Michaels - Retuning to Michaels... - Art Supplies Near Me - Mountain View, California

So my child was looking at the huge Christmas soldier statue and my son says this is hollow and he shook it, this disrespectful woman screams across the store OH NO that is $500.00, that is $500.00, $500.00. I said wow, that was very loud and I proceeded to tell my son to not shake it. She walks away and goes to blow up balloons and I hear her say to the customer that I said oh that was loud. I walked over to her to ask her if she had something she wanted to address with me because discussing me with another customer is inappropriate. She lied and said there were other customers that she could be talking about. I informed her discussing any customer to another customer is inappropriate. I informed her yelling across the store the price of a product several of times was uncalled for. She was so loud it scared my son. As a parent if my child breaks something, I am fully aware that I am responsible. Mentioning the price several of times when the price tag is there was not needed. Safety should have been here concern. Rather the statue was broke or not she would still get her $17.00 per hour check. I informed her when you see a child with an adult doing something that you want to address you speak with the adult. That is something she should know. One thing I do not play about are my children. As much as I visit Michaels, she has now changed that. Her rudeness was just mind blowing. Very disrespectful! She needs more training! Blowing up balloons may be her area because customer service definitely is NOT! Ugh! Look at her face! Her tone, body language and attitude was disgusting. Any company that has someone like her representing them is undeserving of my time and money. Please also note that a man and his son walked over right after, looked, touched and shook the nutcracker and she didn't say anything. The only difference was his skin color. read more

Michaels - One of the rudest people I have encountered. - Art Supplies Near Me - Mountain View, California

Everyone loves Michaels but obviously they are skimpy on staff. Every time the line is too long. How about auto pay kiosks? read more

Michaels - Always a line - Art Supplies Near Me - Mountain View, California

Big shout out to Eric. He took down a Christmas tree display for us, disassembled it, boxed it, taped it and when there was a giant spill of liquid through the back exit he even walked through it carrying our big heavy tree and put it in our car. Get this man a raise because he's amazing. Thanks again Eric! read more

I almost wasn't going to write anything. I ALMOST let her slide. A staff member, a middle eastern woman with dark hair, who I assume was a manager, spent the entire 15 minutes I was in the store following me around. I came in from the back entrance and used the restroom. As I came out I walked past this woman, she looked me up and down, rested her eyes on my TINY ass back pack, then proceeded to make sure she had eyes on me everywhere I went. At first I thought I was trippin, maybe she just really needs to be on this aisle. So I went to another aisle. I would look out to see if she would come and we made eye contact about ten times. I could hear her keys jingle as I hit a corner and while she attempted to figure out where I was. I purposely began dipping in and out of aisles to see if she would catch up to me and she did. Every. Single. Time. My daughter has been really into construction so I was looking for some small kid friendly wood working crafts. After a while I got tired of constantly looking up and seeing this racist, ashy, dusty, waste of space lady following me so I walked up to her. She had the nerve to hold her hand up to me before I could even say anything, trying to show me whoever was on her earpiece was more important than whatever I was about to say. So I waited patiently. When I had her attention I asked her straight up: "Can I help you? Is there a reason you are following me?! I've been in here 15 minutes and I've seen you walk by every single aisle I am on and make your presence known, why are you following me? Do you know how uncomfortable that feels? When I came in here you were all the way in the back of the store, why are you following me around?" She said that she's just doing her job, and did I want to look at her Fitbit to see how many steps she takes in a day. She also asks why am I looking back at her when she's looking at me. I CAN FEEL YOU STARING!!! So of course I'm getting even more angry and began to raise my voice. I didn't want to make a scene, even though my feelings were hurt because WHY CANT I JUST SHOP FOR ARTS AND CRAFTS FOR MY DAUGHTER WITHOUT SOMEONE ASSUMING IM GOING TO SHOVE GLITTER AND GLUE IN MY TINY ASS BACK PACK? I tossed whatever was in my hand on a shelf, stormed out, and cried in my lil Hyundai. It's one thing to be followed around the store just because you're black, it's another for a manager to be so bothered by your presence to say they're just "doing their job", and to try and solve the problem with more attitude and dismissal. I knew if I would've stayed the situation would've escalated and I would've cussed her out, but all I could do was leave a space where I wasn't welcome anyway. read more

I left a review earlier that consisted in the cashier multitasking and not ringing up my purchases correctly. yesterday my sister noticed that her receipt was incorrect and was charged for 4 items while she only purchased 2. Same cashier that I had. read more

Absolutely the most stunned I've ever been. The manager at this store is an idiot. If you have a hard time dealing with stupidity avoid this place. However, if you shop at this store, check your receipts. They will stick stickers on your items and ring you up for much more. If you don't check your receipts, you will be overcharged. The items you walk out with won't be on your receipt. The manager, East Indian Lady. Ruins that store. read more

Wow. I can't believe how poorly the staff treats customers here. Another customer and I were waiting for our online order in the back of the store, and no one was coming back. I was able to wave someone to the back of the store, and I asked politely, "excuse me, would you be able to help us?", to which she promptly replied "no", but then radio-ed into the front desk. It sounded like someone agreed to come, so I asked if someone was coming g to help me and the other customer. She snapped back at me, "just wait!". So rude and disgusting. Never coming back to this store. read more

I needed to pick up a few items, but had very little time. Michael's has so many items to choose from it sometimes feels overwhelming. Fortunately the store manager saw me wandering the isles and took the time to ask if I needed any help. Yes, please!! I will always choose to shop at stores that provide extra assistance. Thank you for the personal attention it is greatly appreciated. read more

5 star all the way, I went in to get my Gentry magazine framed . I have a picture on cover from December 2001, after we returned from World Trade Center . The staff told me it would be over $365 to frame. I said too much for me. Left. They then called me back and said they would use JoAnne fabrics coupons which lowers the price to $136! Robert was awesome in helping me , knew what to do, and it was amazing he called me back. read more

The clerks on the floor were very helpful with looking for a certain product. My only complaint is that the register clerk seemed tired and uninterested. I'll still come back every now and then because they honor my coupons. read more

Super friendly staff who will be able to help you find whatever crafting materials you are looking for. It's pretty standard for a Michael's but the store itself is clean. well maintained, and has excellent folks working there! read more

This review is for the amazing birthday party I just hosted at Michaels. My daughter is turning 4, and wanted a craft party. We had a unicorn themed party with 3 unicorn crafts. Each craft was guided by 2 instructors and the projects were creative, age-appropriate and engaging. We added the face-painting option which the kids loved. It was a perfect party for a perfect price and will definitely do it again. read more

This Michaels is the one convenient to me, and so due to location it's the one I will visit every once in a great while. I am not too big on crafting, but what I do like here is the framing department. I am a lover of art, and will buy things that at times need framing or re-framing as the case may be. I love their extremely large selection of frame choices, and love that I get to choose the matting and frame, etc. Las time I was here, I framed a couple of my own art pieces (I draw) that I have had unframed since I drew them many years ago. I chose the matting and frames and the cost ended up being around $300 for each piece to be framed. This was after all the sales deducted. As this was all high end stuff, glare free glass, etc. I suspect it all adds up. Now is this a great price? Not sure as I have never gone to another framing place to compare, but I am pretty sure Michaels would be a better deal than the tiny independent framing stores which are usually super expensive. read more

Parking here is REALLY REALLY annoying!! There are only 10 spots in front of the store and in order to turn into the driveway for the parking lot, it's a super tight super narrow turn that if you don't time perfectly, you get a bone jarring bump. Service here is shoddy and slow. I had an associate tell me she couldn't help me because she was on her lunch break... Yes.. and you're wearing your apron restocking on your lunch break because that's what we all do on our lunch breaks. Another associate at the cash register was just nasty! I asked if they carried zippers and she sent me on a wild goose hunt over the whole darned store. I ended up picking up a roll of yarn and walked up to the cash register. Her light was still on I got in line and she looked up and said "OH I'm closed." Yes.. you close the only cash register available. How's that for business!? With so many stores filing for Chapter 11, this one is going down that path if they don't take a good course in attitude and treating customers right. read more

I got what I needed-- a shadow box to display my wedding paraphernalia-- but the experience could hardly have been less satisfying. Not only did the person I asked about the shadow boxes just point me in their vague direction, without helping me browse them in any way, when I went to check out, I asked the girl how people usually attach the things they're displaying inside the shadow box-- by staple? By glue gun? What is the best way? She just shrugged and said, "Staples are permanent." What? No help to be had here, but if you think Michael's might have the thing you're looking for, they probably do. For such a large selection, I can't dock them more than two stars. read more

Only because I couldn't give zero stars but I just went on Nov 10 at 8:58 to return something in because it's a stupid binder with just plastic folders for $29 dollars that's embarrassing and tried to return and this stupid old lady didn't wanna give my mom her money back because she's didn't have the sticker on obviously you gotta open it stupid bitch. I'm never gonna come here ever again should have thrown the binder at her face. Thanks to the other girl working with black hair she at least wanted to help out thanks girl. read more

I love this Michaels. They have a great selection of yarn and crafting material. I always find a lot of fantastic deals. I would suggest that you download their app so you can find fantastic coupons as well as enter the rewards phone number. P.S. if you are a teacher, show them your work Id, so you can get an additional discount. read more

Brand-new big Michael's with so many things, the mind boggles. Please note: for some reason, the map here on Yelp is putting it in the wrong place. It's not next to Google. It's on the other side of 101, across the street from REI/Best Buy/Bed Bath & Beyond. The parking situation sucks - I'd rather park across the street and play Frogger to get to Michael's. read more

the guy at the framing department saves this review. He gave me honest opinion on framing my two posters and the quality of work was decent. But I won't recommend this place if you are in a hurry. It always has a line and never has enough staff to check out customers or answer questions during weekend/busy time. read more

Very excited to be creating a deer costume. So I headed to this Michaels to find some plastic antelers for the head piece. Found some large antelers one that I kinda liked then looked through 10 aisles or so b4 locating the Mgr (Elvin?). Who completely ignored me when I asked several times for others in the store. He follows another employee into some sort of private room. Then I ask another employee who says those r the only ones we have. I finally end up in the floral section and the older woman in that dept. Knows EXACTLY what im looking for and where to find them. So I ran back into the mgr at the reg. And told him that they had what I was looking for even though he ignored me. He had nothing to say. read more

Michaels - Art Supplies Near Me - Mountain View, California

I have been coming to this location/store for many years, and I am very disappointed on what I witnessed today 09/23/22. I was glancing through the floral area and I started hearing words being exchanged between a customer (African American women) and what appears to be the store manager of (Indian decent), apparently the store manager was following the women around for the entire time she was shopping and kept following her to every area of the store and repeatedly asked if she needed help every couple minutes, until the customer got fed up and asked her why is she following her and the words began. I cannot believe how the store manager can be so stereo typing against other cultures because she did not realize the racism vocabulary that came out of her mouth and started confronting the poor women. She is very unprofessional and prejudice she needs to take business management classes because as a H.R generalist for Amazon we take discrimination/ racism very seriously and we always put our customers as the #1 priority no matter what the situation is! If any other customer experiences anything like this please reach out to me via email at Jadawoods879@gmail.com and I will direct you to the correct people to speak to. read more

Cheryl helped me over the phone and curbside and was really nice to deal with especially during these terrible times. Don't let her go, she is great read more

This is the best Michaels I have shopped at. I went to the store last week and was so happy that the staff was so friendly and helpful. First thing when I walked into the store I was greeted by a cheerful woman named Kathleen who seemed genuinely pleased to see me. Since I hadn't been to this location before I asked where I could find the decorative floral butterflies that I hadn't been able to find anywhere else. She didn't just point but walked me over to the isle. She asked about the project I was working on and gave me a few pro tips to make my project look even more amazing. Before she left me she asked what else I was looking for and helped me find a couple of things I hadn't thought they would have in stock. I would not have know they carried the items and would have gone to another store (or Amazon) looking for them. Her help made it a one stop shop. I found everything I needed. I wandered around the store and ended up finding some supplies to start my Christmas projects, some art supplies on sale, and some beautiful Halloween decorations. This store is going to be my first stop for all future projects. I am going to go back after payday and start my Christmas shopping. The cashier invited me to upcoming free events where I could make a project and take it home with me for free. Thank you so much for making my shopping so pleasant and stress free. I will see you soon. read more

I love Michael's and have shopped at this location many times. I have always had a good experience and staff was always really nice! But last night my partner and I went in because we had a friend who said she had bought uncut framing mat paper from michaels and the framing department was able to cut it for a small fee. When we got there, a woman was being helped with her custom framing. We got in line and waited for about 10 minutes but hadn't been greeted so I went up just to ask if at this location it was possible for him to cut the uncut framing mat that they sell so that we didn't just stand in line for 30 minutes just to be told he wasn't able to. He said he wasn't sure if he could do that or if we'd have to essentially do a custom framing order without the frame. I waited for him to say if he'd ask or if we'd have to come back a different day to find out but he literally didn't say anything so I asked if there was someone we could ask and he said he'd "figure it out, but right now he's helping someone" with a lot of attitude. We waited and then the other woman wanted time to think about her options so he came back to us and said it'd have to be a custom frame job... but we were there the whole time and he never asked anyone. He was just annoyed and didn't want to ask/just wanted us to leave. I asked how much that'd be and he said $60 for just one cut mat. We left and I called the Sunnyvale location and spoke to framing. She said it'd be $20 for the same size piece we asked the other guy for. So he was literally just making it up and lying to get us to leave. It was the guy with the super cool orange/yellow curls. Great hair, b*tch-y attitude. read more

I am always crazy about arts & crafts, but some days more than others. It is just that lately I am having to many of those 'I need my Michaels fix now!'. So after a fantastic Yelp event I decided that Pinterest should not be only to get ideas, but to put those into practice...and what better place that a Michaels to get the materials to unleash your creative powers. Well, this store was the closest to the event I was attending today and even though found the parking lot for the main entrance was minimal, they have this huge parking lot in the rear, which leads you to a back door, which actually is like a second entrance. I found this very practical, as I paid at the cashier in that exit door (with a much smaller line!). I got my collection of multi color mini clothes pins to hang my super cool drawings plus some cool socks too (was not in the shopping list but for $1.50 and the cute design...life if to short to leave those in the shelf). read more

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Very helpful employees and a happy environment to shop in. Clean store and well organized.

We recently hosted a bday party at Michaels and we were extremely disappointed at their service. The lady assigned to us for the party was clueless and lacked experience. She didnt even help us set the cake and pizza for kids. Luckily, i had my friends who helped us set up the table. In addition, they didnt even change the dirty table cloth on which kids had done all the art work. I had to serve cake and pizza on that table itself. The lady kept saying "i have no idea" for everything that we asked. They didnt even give us hand gloves for serving pizza. I was very upset. read more

So I came here a few weeks ago to get an Easter basket for my niece and nephew. While in here, I found myself, as a testosterone laden heterosexual man, reflecting on my more "girlish" tendencies (like shopping at Michaels). I couldn't come up with any until I realized something shocking. Us guys have "hugs." And when I say hugs, I mean, we have a whole FAMILY of hugs that we utilize with different people. Let me explain. The Standard Hug: Reserved for women and family members. The Sexy Time Hug: A longer, tighter version of above reserved for the women we are dating and anyone that gets within 10 feet of us when wasted. The Man Hug: A two armed hug reserved for our closest friends that must not exceed 3 seconds and MUST be accompanied by rapid and firm back smacking. The Buddy Hug: A one hand handshake/one hand hug that must not exceed 2 seconds and MUST be accompanied by back smacking - reserved for our friends that we hang with but probably wouldn't have in our wedding party. Try to imitate a chest bump too, it preserves manliness. The Old Friend Quickie: A one hand handshake/one hand hug combo but you don't get any closer than 2 feet away chest to chest, reserved for people we know and haven't seen in a while and most likely wont hang out with again anytime soon. The Bad Date: A shoulder touch hug that keeps you 3 feet from a girl you really don't want to see again. Should resemble an A-frame house from a distance in the the feet are three feet apart and you LEAN into the fake hug. It's pretty pathetic. Anyways, come to Michaels if you need to basket weave or increase your estrogen levels by making scented candles. Bear. read more

November 10th: I drop off a beautiful piece of artwork at the framing department, excited to finally get it framed and onto my bare walls. The representative that helped me seemed really friendly and knowledgeable, and allowed me to use a 60% coupon that had been posted online but that I hadn't been able to print out. He gave me an ETA of November 24, but told me they usually run ahead of schedule so if it was done early somebody would give me a call. November 28th: I arrived at the framing department to pick up my art, which should be ready by now, right? After waiting in line behind two customers, I handed my invoice to the representative behind the counter and he started searching for me frame. It actually took him 15 minutes to find it, at which point I was sweating because I thought they may have lost my beautiful art. He finally found it, and brought me the frame in several pieces and explained that they hadn't had time to attach it all together but if I'd be willing to wait half an hour he could do it for me. I didn't have half an hour, so I told him I'd come back, knowing that each trip to Michael's takes me 20 minutes each way. November 29th: A representative from Michael's left me a voicemail to tell me that my frame was ready to be picked up. December 12th: Due to my work schedule, I wasn't able to make it back to Michael's until almost 2 weeks later. I got there to pick up my frame and it was brought out to me. I inspected it, and then asked the representative how I was supposed to hang it on the wall. He looked at it for a second and then said "Oh, I guess they forgot to put the wire on it." It took him 20 minutes to put the wire on the back, and this time I waited. When the frame was finally ready, I asked if he had anything to wrap it in since it was drizzling outside and I didn't want it to get wet. He didn't. He actually didn't even offer to try to find something or to help me carry it out (this is a 3ftx4ft frame). He just shook his head no, and left it at that. So, I pulled my car up to the back door, and put it in the back seat as fast as I could before any rain could hit it. January 1st: The frame is on my wall. It looks beautiful and I believe they did do a good job overall. However, customer service left much to be desired and it was a big hassle to get my artwork framed, at the same price I probably would have paid at a private framing studio despite the coupon discount. I don't plan on using their framing services again. read more

This location looked ok from the outside. But inside, it was dark, dusty, filthy and very low on all sorts of stock. Additionally, the register did not recognize that most of the stuff I bought was ON SALE. There were a plethora of "buy two get one free" signs and "30% off" signs on all sorts of merchandise. But when I paid, the stupid register would not register it. I had to flag down some people in order to fix it. And that took another 30 minutes of my time. 30 minutes where I could have been making hats. My millinery career is delayed by Michael's shoddy technology. read more

My new apartment has very little natural sunlight. Flowers don't last very long at my place. I checked out Michaels for some fake flowers, and I was really impressed at the very large selection they have at this location. This store has many different colors and styles of artificial flowers to choose from. read more

Michaels - large selection of fake flowers at this location - Art Supplies Near Me - Mountain View, California