Probably 30 stars honestly! The amazing work of Roland and Tim is incomparable. Thanks to the Yelp! Community for leaving reviews that lead us to finding this dynamic duo!
If you think your floors are beyond repair, or if you're worried about how you might be treated- just call them! I'm the laziest housekeeper on the planet, and I never felt judged or inferior. You're treated like a real human with a real life. And he will make magic happen. Promise!
On Saturday we bought a couch from Restoration Hardware Outlet, and at the recommendation of the sales person, we sought resources to steam clean the couch... and then because I'm the worst housekeeper on the planet we decided to have our tile steam cleaned and sealed again. Roland is an amazing communicator and had sealed the deal for a Tues clean within 2 hours of using the Yelp! estimate feature. After convos with hubs, we determined I might have been miles off my sq foot estimate - but the pricing was amazing, so I messaged Roland, and he was very reassuring and told me he would measure and confirm the price before moving forward.
Spoiler alert - and I have official confirmation from the floor master, my sq footage was on point (but I do need to add the caveat that he said it was one of the first times in his career). Roland was on schedule and gave me a warning call so I could prepare. He and Tim were both masked, and practiced social distancing the entire time they were here. The confirmation of the estimate took less than ten minutes - and once we confirmed, they were moving furniture, placing their corner guards to ensure our paint wasn't damaged, and we made a plan for navigating my fairly small house and my dogs.
Some of the areas of our grout needed acid treatment in order to remove staining - and Roland was very realistic with expectations on how clean it could get. We had 5 years of kids, dogs, happy hours and morning coffee on our floors. And I couldn't be happier or more amazed with the results he was able to get.
The couch had a few pre-existing makeup and moving stains, he was able to remove all of it and make it new again. I had a random chair I wanted cleaned - it's white and has seen the hardships of children, dogs... and life. It looks new again! Roland has a magical machine that does cleaning and sealing at the same time - and he's so educated in his industry - he gave me the full run down of what was done, and how to keep it looking pretty / products to avoid to help the stain guard work longer.
And my tile is gorgeous- like the day it was installed. I found myself just admiring the whole house today, multiple times.
Obviously this pandemic is insane - and I'm full on lockdown/work from home girl. Both Roland and Tim really made me feel safe working with them and having them in my home. They had me laughing and enjoying their presence- and were so sweet/conscious of the dogs. They gave me awesome advice for maintenance, and for making sure the dogs were safe following the work done.
It's an important time to remember small businesses- these times are unprecedented, and a lot of people are still struggling to make ends meet in industries that can really improve your work from home life, safely. I can say without a doubt that this company has your best life and your best health in mind. I couldn't be happier with my decision.
As I was writing this review, Roland called to follow up and make sure hubs and I were happy/everything went well. It's an important reminder that you're helping to support a family when you support a small business. I will recommend Roland and his co again and again to my family and friends. Kind, friendly, amazing - just impeccable customer service. We are grateful to have had them work on our home. (Also to Roland... Cartman... no emojis on Yelp but picture laugh face) read more