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    Ride Hub Cafe

    4.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    Starbucks

    Starbucks

    3.3
    (12 reviews)
    0.3 km
    $

    Where do I start? This was June 26th 2022 around 1:04-1:45 pm. They screwed up my order twice! No…read morecustomization either. I haven't been to Starbucks in a very long time. I finished a hike at the Chief with my friend (the Starbucks bikers go to hang). I ordered the Strawberry Kiwi Coconut drink with "little to no ice". When we walked in only 1 lady was behind us. We still waited for about 15 minutes for our drink. My friend's drink came out almost 10 minutes before mine. Fine. They call me and I looked and knew it was wrong. There was no coconut milk! I asked to confirm, as I don't frequent Starbucks. Three baristas looked at it confused and a man showed up behind and said," Ya, the coconut is missing sorry we'll make a new one. About 10 people are in line now... I waited another 20 minutes no drink. My friend is almost finished his iced matcha latte. I went up and all those 10 people have left with their drink. THEY FORGOT MY DRINK. Did not apologize at all and just said " Oh, right" (Young male kid, not the man that apologized). He made it, and placed it on the counter with half of it all ice! I was very specific about little to no ice while ordering. I told him and he rolled his eyes no apology again. Worst customer service ever. I have worked food and beverage many years. If I make a mistake I apologize and offer them a drink or food item while waiting to keep them happy. Even if it's a no, make the gesture. At that point I was so upset as I was really excited to go, after not visiting so long and a long hike on a hot day. I told my friend I don't want the drink anymore with the service, he was nearly done his drink! I told him to just ask for a refund and I can go without this drink and another possibly a third mistake. He told the barista's and they said NOTHING again and just let us go. I ended up supporting another coffee shop on Main St in North Vancouver instead.

    The new location easy to get in and out of, but our order was completely wrong. We had to repeat…read morethings at the register multiple times which did not bode well. I ended up with a peppermint white hot chocolate rather than a peppermint mocha. I did not realize the mistake until we were back in the car and on the road. My husband ended up with a white chocolate peppermint mocha rather than regular chocolate, but at least he got coffee. Uck.

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    Ride Hub Cafe - cafes - Updated August 2026

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