On 11/11/23 I went to get an oil change. I called before I went and was told that if I was there by 3 I could be serviced. I arrived a little after 1 and was told by the rude nonchalant service guy Matthew that he took his last customer at 11. I informed him that I called before I came. He stated that the person who answers the phone is not on site. I responded by don't you think you should let them know that you're not excepting any more. He said come back Monday. I drove over an hour to be turned away. I've called the service manager & district manager & no response. read more

I am a two time customer of Rick Case Hyundai Duluth. Daniel Marcy was my salesman and was EXCELLENT. Not pushy, gave me space to make my decision, and made the process seamless. If you are looking to buy a used or new car, ask for Daniel. He made it a pleasant relaxing experience. read more

I love the service department at Rick Case in Duluth, GA. I've been going there for close to 10 yrs. The manager, Tammy, is awesome! They are a busy location and it's a wait to get an appointment but it's worth it. They are friendly, courteous, and very helpful. Drop off and pick up are always smooth and easy. I trust them with my car. They've always given me their best and I keep coming back because of it. Way to go Rick Case Service in Duluth!! read more

My husband and I visited Rick Case Hyundai in Duluth around 7pm interested in making a purchase. We came into the dealership interested in the 2020 Palisade. I've been car shopping for some time now and purposely waited to make my decision once the Palisade arrived. Upon entering the dealership there was a sales rep and a manger (Mike Kim) sitting at the front desk. At no point did either of them acknowledge our presence or greet us at all. We didn't let that phase us even though it didn't seem they were too busy; considering the sales rep was leaning on the desk as if he was having a leisure conversation. We saw two new 2020 Palisades on the showroom floor one black and the other white. We stepped over to the white Palisade that immediately caught my attention because it was the color I wanted! We sat, looked inside, and compared interior and features to a few other car brands we've looked at before. We then moved to the black model just to see if there were any differences ( just TVs in the back). Out all the viewing that my husband and I did, not one sales associate approached us and asked if we needed help, had any questions, or even simply to acknowledge our presence. At this point we had been in the building for 15 minutes looking at these cars. I am truly displeased with the customer service of this location. Considering this is the closest location to our home, I was truly interested in making a purchase. The customer service alone has made me choose otherwise. Also, I did not appreciate how the same sales rep that was doing nothing but talking to the manger (Mike Kim) upon our arrival, looked at my husband and I as we walked out and still did not say anything. For a line of business that is purely based on customer service the Rick Case Hyundai Duluth lacks a lot of professionalism. read more

Today I had the worst experience since I arrived in this country! I went to the dealer to change the oil in my car as always and the person who attended me was.... He offers me a package of three options to be financed for three months for the oil change. I tell him no! I just want an oil and filter change and he insists on the options package I say no! I just want an oil change and an air filter change! He does the paperwork and asks me, are you going to wait here or are you going to call you when it's ready and I ask him how long does it take? He told me that two and a half hours, since I went without an appointment, I left! Given that they did not call me, I returned to the dealer and to my surprise, the person who attended me gave me one of the three options that at first I told him I did not want! Well, she took me to the manager's office because I told her I wasn't going to pay and the manager was very rude and dismissive, she kept my car keys in her pocket and told me that the truck couldn't leave there until I paid. ! I explained to her many times that she did not select that package and she told me to get out of her office! The treatment towards me was very racist! The manager's attitude was never to help me, only to make me pay, knowing that it was a mistake by that person! I had to pay the $500 dollars because I couldn't get my car out, the manager lowered the debt since the amount was $789. I'm not going back to that place because it was a hard time what they put me through and they made me feel as if I I would have stolen! the manager's racism was very evident read more

This the second time I bought here. It was ok the first time but now my new 2021 Palisade radio doesn't work with my Apple phone. I had a new radio put in and it still doesn't work. I was told they can take a look at it but I would need to call Apple!! Like what???? I shouldn't have to call Apple, they need to call Apple. I'm not an engineer!!! Why would I have to do their leg work??? read more

I called Rick Case Hyundai because there was a recall on my car. It's not the closest dealership to me, Jim Ellis is, but when I called them about the recall, they let me know they didn't have the "kit" to fix the problem. So, I called Rick Case instead. For this reason, I specifically asked if they had the kit to fix this recall. I even directly said "because I tried another dealership and they told me they didn't have the remedy yet for this recall," and the woman told me "yes, we are able to fix that recall," so I scheduled an appointment. I received not one but TWO calls confirming my appointment within a couple days before my scheduled appointment, as well as a text reminder. For all of these reasons, imagine my surprise when I drove 20 miles in rush hour traffic to arrive and be told "there's no remedy for that recall, you'll need to reschedule when there is one." Excuse me? You knew why I was coming! Why in the world would you have booked the appointment AND CONFIRMED IT if there was "no remedy" for the issue that you KNEW was the reason I was booking the appointment!? The woman at the desk was totally un-phased by me explaining that I specifically asked when scheduling it they could fix it and was told yes, and totally unapologetic. Unbelievable! To add insult to injury, my car was pinned in by others, and I waited 5 minutes (!!!) for an employee to move a car so I could get out and drive another 20 miles home in rush hour. Again, completely un-phased and unapologetic. A couple months later, I happily drove significantly further, all the way up to Hyundai of Cumming, when it was time to trade in for a new car. I would never give this place my business, and from other reviews I can clearly see I'm not the only one. read more

This is the worst car dealership if you need customer service don't come here I waited over 2 hours to get some paperwork printed out because the finance manger doesn't like to show up to work on time. read more

I have a Hyundai I bought from this dealer and had been taking it here for service regularly. It probably is more expensive than a local place but I figured my dealership would be supportive of me if I was supportive of them. Well, my engine light went on 8/4/2020. Took it in, they diagnosed some sensors and stuff to the tune of $700+. Fine whatever it's 5 years old. Well, NINE DAYS LATER the engine totally died. Turns out there had been an engine recall on these engines with a pending class action lawsuit. They replaced it but I'm still out $700+ from the worthless "repairs" they did the week before. Turns out being loyal to your dealer isn't such a great deal. Do your homework before getting service here. read more

This review is for the service department of Rick Case Hyundai. I had the pleasure of working with Raymone. I arrived prior to my scheduled appointment time and they were able to get me checked in and on my way within 10 minutes of arriving. Raymone went over what my car service would include and how much it would cost. I also requested a shuttle ride which they provide through Lyft. Raymone and the service team were more than welcoming, courteous and helpful. You can tell they take great pride in customer service and ensuring your vehicles are taken care of. read more

Sleazy, slimy liars: They said they open at 9am, so I made an appointment at 9am, showed up at 9am, discussed options for buying the car, then in the middle they say someone else "got their first" and has "first dibs" on the car and I have to wait to buy the car if they don't. This is a sleazy tactic and shows their utter disdain for people that they can lie to my face to try to drive up the price of the car. Do they open at 9am or not? how did someone "get there before me" if I was there when they opened their doors? I will not ever buy a car from this dealer and I recommend you do not, either. read more

Shout out to Kash, Mike and Eli for making my car purchase seamless, easy, and stress free. Great team and extremely professional. Thanks y'all ! read more

Rick Case Hyundai Duluth - Car Dealers Near Me - Duluth, Georgia

My husband and I have been shopping for a 3 row SUV for months now and we decided to check out this dealership based on some promotions they have advertised. We walked in and were approach by a guy (no other human in the building even said hello). We told him what we were looking for and he points us to the showroom and disappears! He never even introduced himself. We walked around the lot ourselves for about 20 mins before finding the car we wanted to test drive and had to wait another 20 mins for him to "find the car". During our test drive, he sat there in awkward silence, never told us anything about the car (unless we asked) or even attempted to engage us at all. After the test drive he never asked us what we thought or how we liked the car. I have never had such piss poor customer service while car shopping. I watched several other potential customers standing around waiting for someone to offer to help them and eventually leave. This place doesn't even deserve 1 star. read more

My friend and I went to this dealership last Saturday with the intentions of coming out with a car, and that's exactly what we did. Timothy, our rep, made our 6 hours at the dealership so much fun! He was really funny, cracked a lot of jokes, and offered us some drinks and snacks. Most importantly he was able to answer all of our technical car questions in a way we could understand. He also didn't pressure us to buy cars or force us to check other cars out. SUPER easy going. Tim also helped us get the best deal possible when it came to actually purchasing the car. He made sure his managers applied every discount possible and got us a super low monthly payment. If it weren't for Tim, we probably would've just left the dealership because in terms of the entire process I think it took WAY too long. I get it, buying a car takes about 4 hours avg, but 6 is too long. I feel like we would've been out of there quicker if they worked a little bit faster. But that's okay! Overall service was amazing. If you're planning on getting a Hyundai, go to this location and ask for Tim!! read more

We came there , we waited there , we're looking around for 15 minutes , then we're going outside looked around the cars and had a positive thinking that probably they're all busy .. Then we went inside again , standing there , they noticed our presence but not even one person asked or at least say hi , they're just there being rude and snob ! Until my husband asked the guy at front desk if someone can help us out. But still no one came ! If you want to buy a car , just go to another car dealer , there are a lot of car dealer out there . DO NOT WASTE YOUR TIME THERE! And , I saw it wasn't just us , there were like another couple had a same situation like us . read more

I wanted to buy a car here but the manager is useless and super degrading to his employees. James worked tirelessly to find a car for us and his manager made fun of him by calling him an Uber driver right in front of us (customers). When I asked for a quote similar to the lease deal I saw online, the manager came over with a price offer that's nowhere near their advertisement with zero explanation. When we got up to leave, he used a classic "we will see you tomorrow" closing tactic. Super awkward. Good cars, bad price, horrible sales skills and unprofessional environment. I feel bad for the employees that work here. read more

Came in for my regular service. Ethan helped me this time. He remembered me from when I had a nail in my tire on last visit . Quoted me 1 1/2 hour for oil change and rotation but got me back on the road way faster! As always you guys are amazing! See you in another 3,000 read more

Tried to purchase a car through this dealership and the Costco program. The only thing the salespeople could offer was "everything is done in dealership" so "you must come in". They also stated, "we cannot be upfront with you because our competition might get our prices." Got calls from three different people and none of them seemed to even know the cars or financing specials. As I live quite a way from this dealership, the dealership of online purchases was not offered or available. read more

I'm very disappointed in this place and that's putting it lightly. My boyfriend was in the market for a Chrysler Pacifica. We found the perfect one at Rick Case so we reached out to Trent M from Rick Case Mazda since I had recently purchased a vehicle from him at this location. He informed me that the vehicle was at their sister location, Rick Case Hyundai, but he would still be able to help us with this transaction. When we got there, Trent brought out the van, we took it for a test drive and my boyfriend decided to go ahead and purchase the vehicle. We informed Trent that he wanted to trade in his vehicle and we had already secured the financing with Navy Federal. He said ok, we would get the vehicle appraised and we would go from there. This is where things went left. We got the vehicle appraised, agreed on the amount and were going to begin the paperwork. Trent comes over and asked if it would be ok if they can try and be the interest rate that we had with Navy federal, which I know is the norm. So my boyfriend agreed to give it a try. When Trent came back, he tells us that the manager Steve Fricks said that they couldn't beat the interest rate but if we wanted to go ahead and use the check from Navy federal, we wouldn't be able to take the car that day, we'd have to wait 5-7 days for the check to clear, or if we wanted, we can use their financing at a higher interest rate. We said that didn't make sense, b/c I had just purchased a vehicle at their sister company and handed them a check and didn't have to wait. So Steve Fricks comes over and tells us, that this is their policy b/c they have had a couple of their cars "stolen" by Navy federal customers b/c the customers called Navy Federal and had the checks cancelled. I told him, that had nothing to do with us. He said, you all can go back to Navy Federal and ask them to give you a cashier's check and then we can give you the car the same day. He said that another customer did the same thing a week ago. So my boyfriend said he'd give it a try. i My boyfriend went to Navy federal and tried to get the cashier's check, they told them they can't change a car loan into a cashier's check. So he decided he would just wait for the car the 5-7 days for the check to clear. I texted Trent back and told him this he said ok, and asked if I would contact Steve to let him know my decision. I called Steve and told him we still wanted the van but Navy federal would not give us a cashier's check like he said but we would wait the 5-7 days. Steve Fricks told me that we could do that BUT, if someone else came in to buy the vehicle even after we gave him the check and did the paperwork, he would still sell the vehicle b/c it's technically "on hold" and not purchased. I said excuse me??!!! So you're telling me that even though Rick Case has the check and everything, you would still sell the vehicle. He said, yes, this is just how it is b/c the check hasn't cleared. I said, I've never heard of that in my life. He said, "hey, I don't make the rules, it's just that we got burned by a couple of Navy Federal customers and we decided to change how things are done." He was so snarky and matter of fact that I couldn't believe it. After a few more exchanges we decided not to do business with them. I've purchased several cars in the past and have never dealt with any dealership like this! You would really sell a vehicle even after taking payment for it????!!! I will never go back to this dealership as long as they have people like Steve Frick working there. On the other hand Trent M. is awesome and tried his best to help out and I would definitely recommend seeing him if you are ever in the market for a vehicle. read more

I was fortunate to purchase a Santa Fe here. Vehicle and service department are great. I appreciate the superior efforts made to get me in and out with what I need. Job well done! read more

I needed a new tire for my 2020 Kona. I spoke to 2 people who could not help me then I had the great opportunity to speak to Tony in the Parts Department! He was kind and knowledgeable and quick. He figured out the tire I needed so fast and got it ordered for me. So easy! So if you need a Hyundai or Genesis part Tony is the man to call!! 5 stars read more

We've bought a car here four months ago and it's been great. Today we came in for the first complimentary oil change. Customers service is great and everyone seems good at what they do. Thank you Rick Case! read more

Rick Case Hyundai Duluth - Beautiful lounge area. - Car Dealers Near Me - Duluth, Georgia

This is about the worse experience I have ever dealt with. I received a called last week from a case manager stating that my vehicle was going to be ready Monday May 8th. When I arrive to get my car my service advisor said I don't know why they keep telling you that it's not ready we still waiting on parts. At that point I was done dealing with them and was just fed up I took my car from the dealership and they made me pay $243.32 for labor just to receive my car back. But nothing was done to my car at all, how I dropped it off is how I received it back so to pay that for nothing is insane and on the paper it said no labor work was done but charged me for labor. I dislike this dealership very much and the people I worked with. They are insensitive and treated me terrible for the whole 2 months they had my car. I don't recommend going to this location. read more

Wanted to send a belated thank you to Brandon who worked extremely hard to find EXACTLY the right 2021 Palisade for us in November. Brandon - appreciate your hard work and the drive out of state to get what we needed and doing it just in time for the Thanksgiving Holiday. Two thumbs up for Brandon and Rick Case Hyundai Duluth. read more

We went to Jim Ellis with our trade in and they offered us $3500, we went to Rick Case and for the same car offered u $500. They said they were a small dealership and dd not want to mess with it! They actually said that! They missed out on two sales because they did not want to give us $3500 for a $6000 car. Don't waste your time! read more

Hoy me tomorrow el tiempo para escribir acerca de algo que pasó en el este dealer ubicado en la satélite blvd Esta gente hace 2 meses me vendió un carro y resulta que ahora se enciende una luz de los brakes o llevo a la Mazda y me dicen que este carro que ellos me vendieron tiene partes que no son originales y que fue estrellado cuál fue mi sorpresa que voy al dealer con los papeles de la Mazda donde dicen que es lo que pasa con este carro y muy tranquilamente me dicen que ellos no pueden hacer nada que porque no pasó a la semana de sacar el carro y que ellos no me responden por esto como ven esta gente sin escrúpulos y dignidad que venden estos carros así y muy tranquilos dicen que no van hacer nada y que haga lo que quiera que si yo hubiera comprado no garantía de ellos hubieran podido hacer un claim pero como no la compre que no hay nada que hacer OJO gente son unos ratería sin escrúpulos que no les importe que Uds saquen el carro de ahí para salir con estas cosas mejor dicho RATEROS ni compren carros aquí les doy mi reporte de lo que pasó con esta gente read more

CUSTOMER SERVICE IS DISGUSTINGLY HORRID !!!!!! My car came into be serviced in February. I heard NOTHING for an entire month. I then decided to call and check my car and the parts. Mark then informed that the person that was servicing my car left to go to Kia and that it was such a great opportunity for them. But I was NEVER informed and if I didn't call who knows when I would've been. I also had to inform him the my insurance did everything on their part even sending the check for my parts to their business. I was told I'm over a call back but didn't. Also this was a few days before my rental was needed to returned. So I called again the next week and Mark told my we're ordered and that once they get in that it'll only take one day for my car to be fixed. A MONTH LATER. So now I return the rental and I'm out of a car. Then I call back to speak with your Manager TAMMY BAKER( DULUTH) who then told me it wasn't her fault that my car was stolen and there is nothing she can do for me with a loaner car. I've worked in customer service for YEARS and the FIRST thing you learned is how to handle a customer that was far from it. Just distasteful and rude. read more

What a nice young man that Brandon S. was! Helpful, charming & answered all of my questions.

Service department does not answer phones or respond to voicemails period, your lucky if you even get the sales department. What's the point of even having the number online when it's not even answered? I called all day to several Rick Case Hyundais at different location and got no response. EXTREMELY POOR CUSTOMER SERVICE!! read more

Rude, argumentative, and useless. Did a prequalification on their website and never even received any information back about my request yet on their end it looks like I did an entire application for actual credit which thanks to them dropped my credit score as instead of a soft inquiry like what's supposed to occur when you do a prequalification, they did a hard pull on my credit report. I was a potential customer, but it's a shame I have to drive miles further to other dealerships just so I don't have to deal with them and their rude and nonchalant associates and managers. It's like these people actually do NOT want any business or maybe they think they're the only Hyundai dealership in Georgia. read more

I chose to work with Rick Case when buying a car for my daughter with the hope they would be professional and stand behind their words and commitments. Over the course of the deal, they proved they couldn't be trusted. I should have listened to my gut and known they wouldn't stand behind the products they sell. If you choose to deal with them, buyer beware. Don't expect anything more than the stereotypical car sales experience where their only goal is to take advantage of you and take your money without any thought to customer service or ownership of the products they sell. read more

Bought a car on Jan 2. Brian our salesman was wonderful however as soon as we got home we noticed a light was on saying the air bag was working and one of the side mirrors wasn't working. It's been 4 weeks and we still don't have the car we bought. Every few days I'm told it'll be a couple more days. This is ridiculous. All of this should have been fixed before I bought the car. I took my other car in to get to get a recall done on it and they managed to mess up putting my steering wheel back together I've wasted so much time and energy at this place I wish I never bought the car and I feel the service department either has no idea what they're doing or they're straight up lying to me. read more

Coming in for peeling paint but the service advisors won't even send Hyundai corporate the prior authorization/ pics. They won't respond to emails and dodge phone calls every time I've called. read more

This place is ridiculous! My mother in law car had parts issue they replaced with the warrenty! but now it's doing same thing dropped it back off and they called and said it's not the ac controller we THINK it's the wiring harness .. u think no we not parts swapping bc u think it's the prob well it can't be the ac controller we just replaced it .. yes it can I don't give a crap how many times u swap it out keep doing it .. it took me 2 hour just to get someone on phone and then they still acting like they don't won't to do anything .. I reached out to GM so mayb it will get resolved read more

Quite possibly one of the worst experiences of my life. Zero stars would be more appropriate. If you are in the market of buying a vehicle keep going to the next available place. But if you do find yourself unlucky and still check this place out, avoid Rupert. He will lie to you until he has to go get back up i.e. his manager. Also make sure they do the services they say they will. Otherwise you will end up with an overpriced hunk of junk. Hyundai's are great cars but this place is not the move. read more

Came here with a family member that drove 2 hours into town to look at and potentially buy an AWD Palisade in the color and trim they had been looking for. They had confirmed by phone it had been delivered overnight. When we arrived we were told we could look at it in the parking lot but we could not drive it as they were taking it to have the windows tinted. What if the potential buyer that is standing in front of you doesn't want dealer-marked-up window tinting? They insisted on having it tinted for some reason so we went and had lunch in the area and came back. It was still sitting in the same place, had not been tinted. They still would not let us drive it. We sat in the parking lot checking other nearby dealership inventory for a little while before going to the Mall of Ga and buying a Telluride. I guess their desire to markup a vehicle that was already in high demand outweighed earning a new customer that day. read more

Once you purchase a vehicle, the dealership dodges your phone calls. I've owned my vehicle less than a week, and the interior door handle on the rear driver's side door isn't working. My sales rep Dwayne is dodging my calls and management hasn't returned them either. Save your money and shop with another dealership that cares about their customers throughout the entire purchase and service lifecycle of their vehicle. I expect a phone call back from someone. read more

Worked on a deal on Line. Good Deal Not Great deal Went to pick up New Genesis G 80 Turns out it was a service Demo with 4500 Miles I ask repeatedly the mileage and was told it was a new car Classic Bait ans switch. DO NOT BUY ON LINE read more

This place should be called RICK CASE LIARS, CHEATERS, THIEVES Club. This a place where integrity goes to die!! Tried to sell me a GENESIS at 12K over the MSRP, before taxes. They added additional costs after the sale and when I caught them, they gave me the run around and never paid any of my taxes, registration or tag fees. Promised a VET Discount, NEVER RECEIVED IT. The finance 'TOM' - Maceo Williams blamed it on his GM - 'MASSA' and vice-versa. Yeah it's that type of place!!! If you are in the market for a GENESIS, HYUNDAI, KIA or SKATEBOARD, AVOID THIS PLACE LIKE COVID. GENESIS OF MACON OR ATLANTA offers the same vehicles AT 10 TO 12K LESS THAN RICK CASE!!! BBB Website NEXT - TRYING TO WARN AS MANY PEOPLE AS POSSIBLE. #rickcaseripoff!! Pass it on read more

Not my favorite place and rarely do I get a nice employee. Not my first choice, usually come as a last option since I always leave unsatisfied or disappointed . Their coffee, chocolate tea area is nice though. read more