This review is for the service department of Rick Case Hyundai. I had the pleasure of working with Raymone. I arrived prior to my scheduled appointment time and they were able to get me checked in and on my way within 10 minutes of arriving. Raymone went over what my car service would include and how much it would cost. I also requested a shuttle ride which they provide through Lyft. Raymone and the service team were more than welcoming, courteous and helpful. You can tell they take great pride in customer service and ensuring your vehicles are taken care of. read more

Tried to purchase a car through this dealership and the Costco program. The only thing the salespeople could offer was "everything is done in dealership" so "you must come in". They also stated, "we cannot be upfront with you because our competition might get our prices." Got calls from three different people and none of them seemed to even know the cars or financing specials. As I live quite a way from this dealership, the dealership of online purchases was not offered or available. read more

Shout out to Kash, Mike and Eli for making my car purchase seamless, easy, and stress free. Great team and extremely professional. Thanks y'all ! read more

Rick Case Hyundai Duluth - Car Dealers Near Me - Duluth, Georgia

I'm very disappointed in this place and that's putting it lightly. My boyfriend was in the market for a Chrysler Pacifica. We found the perfect one at Rick Case so we reached out to Trent M from Rick Case Mazda since I had recently purchased a vehicle from him at this location. He informed me that the vehicle was at their sister location, Rick Case Hyundai, but he would still be able to help us with this transaction. When we got there, Trent brought out the van, we took it for a test drive and my boyfriend decided to go ahead and purchase the vehicle. We informed Trent that he wanted to trade in his vehicle and we had already secured the financing with Navy Federal. He said ok, we would get the vehicle appraised and we would go from there. This is where things went left. We got the vehicle appraised, agreed on the amount and were going to begin the paperwork. Trent comes over and asked if it would be ok if they can try and be the interest rate that we had with Navy federal, which I know is the norm. So my boyfriend agreed to give it a try. When Trent came back, he tells us that the manager Steve Fricks said that they couldn't beat the interest rate but if we wanted to go ahead and use the check from Navy federal, we wouldn't be able to take the car that day, we'd have to wait 5-7 days for the check to clear, or if we wanted, we can use their financing at a higher interest rate. We said that didn't make sense, b/c I had just purchased a vehicle at their sister company and handed them a check and didn't have to wait. So Steve Fricks comes over and tells us, that this is their policy b/c they have had a couple of their cars "stolen" by Navy federal customers b/c the customers called Navy Federal and had the checks cancelled. I told him, that had nothing to do with us. He said, you all can go back to Navy Federal and ask them to give you a cashier's check and then we can give you the car the same day. He said that another customer did the same thing a week ago. So my boyfriend said he'd give it a try. i My boyfriend went to Navy federal and tried to get the cashier's check, they told them they can't change a car loan into a cashier's check. So he decided he would just wait for the car the 5-7 days for the check to clear. I texted Trent back and told him this he said ok, and asked if I would contact Steve to let him know my decision. I called Steve and told him we still wanted the van but Navy federal would not give us a cashier's check like he said but we would wait the 5-7 days. Steve Fricks told me that we could do that BUT, if someone else came in to buy the vehicle even after we gave him the check and did the paperwork, he would still sell the vehicle b/c it's technically "on hold" and not purchased. I said excuse me??!!! So you're telling me that even though Rick Case has the check and everything, you would still sell the vehicle. He said, yes, this is just how it is b/c the check hasn't cleared. I said, I've never heard of that in my life. He said, "hey, I don't make the rules, it's just that we got burned by a couple of Navy Federal customers and we decided to change how things are done." He was so snarky and matter of fact that I couldn't believe it. After a few more exchanges we decided not to do business with them. I've purchased several cars in the past and have never dealt with any dealership like this! You would really sell a vehicle even after taking payment for it????!!! I will never go back to this dealership as long as they have people like Steve Frick working there. On the other hand Trent M. is awesome and tried his best to help out and I would definitely recommend seeing him if you are ever in the market for a vehicle. read more

My husband and I have been shopping for a 3 row SUV for months now and we decided to check out this dealership based on some promotions they have advertised. We walked in and were approach by a guy (no other human in the building even said hello). We told him what we were looking for and he points us to the showroom and disappears! He never even introduced himself. We walked around the lot ourselves for about 20 mins before finding the car we wanted to test drive and had to wait another 20 mins for him to "find the car". During our test drive, he sat there in awkward silence, never told us anything about the car (unless we asked) or even attempted to engage us at all. After the test drive he never asked us what we thought or how we liked the car. I have never had such piss poor customer service while car shopping. I watched several other potential customers standing around waiting for someone to offer to help them and eventually leave. This place doesn't even deserve 1 star. read more

My friend and I went to this dealership last Saturday with the intentions of coming out with a car, and that's exactly what we did. Timothy, our rep, made our 6 hours at the dealership so much fun! He was really funny, cracked a lot of jokes, and offered us some drinks and snacks. Most importantly he was able to answer all of our technical car questions in a way we could understand. He also didn't pressure us to buy cars or force us to check other cars out. SUPER easy going. Tim also helped us get the best deal possible when it came to actually purchasing the car. He made sure his managers applied every discount possible and got us a super low monthly payment. If it weren't for Tim, we probably would've just left the dealership because in terms of the entire process I think it took WAY too long. I get it, buying a car takes about 4 hours avg, but 6 is too long. I feel like we would've been out of there quicker if they worked a little bit faster. But that's okay! Overall service was amazing. If you're planning on getting a Hyundai, go to this location and ask for Tim!! read more

We came there , we waited there , we're looking around for 15 minutes , then we're going outside looked around the cars and had a positive thinking that probably they're all busy .. Then we went inside again , standing there , they noticed our presence but not even one person asked or at least say hi , they're just there being rude and snob ! Until my husband asked the guy at front desk if someone can help us out. But still no one came ! If you want to buy a car , just go to another car dealer , there are a lot of car dealer out there . DO NOT WASTE YOUR TIME THERE! And , I saw it wasn't just us , there were like another couple had a same situation like us . read more

This is about the worse experience I have ever dealt with. I received a called last week from a case manager stating that my vehicle was going to be ready Monday May 8th. When I arrive to get my car my service advisor said I don't know why they keep telling you that it's not ready we still waiting on parts. At that point I was done dealing with them and was just fed up I took my car from the dealership and they made me pay $243.32 for labor just to receive my car back. But nothing was done to my car at all, how I dropped it off is how I received it back so to pay that for nothing is insane and on the paper it said no labor work was done but charged me for labor. I dislike this dealership very much and the people I worked with. They are insensitive and treated me terrible for the whole 2 months they had my car. I don't recommend going to this location. read more

I wanted to buy a car here but the manager is useless and super degrading to his employees. James worked tirelessly to find a car for us and his manager made fun of him by calling him an Uber driver right in front of us (customers). When I asked for a quote similar to the lease deal I saw online, the manager came over with a price offer that's nowhere near their advertisement with zero explanation. When we got up to leave, he used a classic "we will see you tomorrow" closing tactic. Super awkward. Good cars, bad price, horrible sales skills and unprofessional environment. I feel bad for the employees that work here. read more

Came in for my regular service. Ethan helped me this time. He remembered me from when I had a nail in my tire on last visit . Quoted me 1 1/2 hour for oil change and rotation but got me back on the road way faster! As always you guys are amazing! See you in another 3,000 read more

Hoy me tomorrow el tiempo para escribir acerca de algo que pasó en el este dealer ubicado en la satélite blvd Esta gente hace 2 meses me vendió un carro y resulta que ahora se enciende una luz de los brakes o llevo a la Mazda y me dicen que este carro que ellos me vendieron tiene partes que no son originales y que fue estrellado cuál fue mi sorpresa que voy al dealer con los papeles de la Mazda donde dicen que es lo que pasa con este carro y muy tranquilamente me dicen que ellos no pueden hacer nada que porque no pasó a la semana de sacar el carro y que ellos no me responden por esto como ven esta gente sin escrúpulos y dignidad que venden estos carros así y muy tranquilos dicen que no van hacer nada y que haga lo que quiera que si yo hubiera comprado no garantía de ellos hubieran podido hacer un claim pero como no la compre que no hay nada que hacer OJO gente son unos ratería sin escrúpulos que no les importe que Uds saquen el carro de ahí para salir con estas cosas mejor dicho RATEROS ni compren carros aquí les doy mi reporte de lo que pasó con esta gente read more

I was fortunate to purchase a Santa Fe here. Vehicle and service department are great. I appreciate the superior efforts made to get me in and out with what I need. Job well done! read more

CUSTOMER SERVICE IS DISGUSTINGLY HORRID !!!!!! My car came into be serviced in February. I heard NOTHING for an entire month. I then decided to call and check my car and the parts. Mark then informed that the person that was servicing my car left to go to Kia and that it was such a great opportunity for them. But I was NEVER informed and if I didn't call who knows when I would've been. I also had to inform him the my insurance did everything on their part even sending the check for my parts to their business. I was told I'm over a call back but didn't. Also this was a few days before my rental was needed to returned. So I called again the next week and Mark told my we're ordered and that once they get in that it'll only take one day for my car to be fixed. A MONTH LATER. So now I return the rental and I'm out of a car. Then I call back to speak with your Manager TAMMY BAKER( DULUTH) who then told me it wasn't her fault that my car was stolen and there is nothing she can do for me with a loaner car. I've worked in customer service for YEARS and the FIRST thing you learned is how to handle a customer that was far from it. Just distasteful and rude. read more

Service department does not answer phones or respond to voicemails period, your lucky if you even get the sales department. What's the point of even having the number online when it's not even answered? I called all day to several Rick Case Hyundais at different location and got no response. EXTREMELY POOR CUSTOMER SERVICE!! read more

I needed a new tire for my 2020 Kona. I spoke to 2 people who could not help me then I had the great opportunity to speak to Tony in the Parts Department! He was kind and knowledgeable and quick. He figured out the tire I needed so fast and got it ordered for me. So easy! So if you need a Hyundai or Genesis part Tony is the man to call!! 5 stars read more

We went to Jim Ellis with our trade in and they offered us $3500, we went to Rick Case and for the same car offered u $500. They said they were a small dealership and dd not want to mess with it! They actually said that! They missed out on two sales because they did not want to give us $3500 for a $6000 car. Don't waste your time! read more

Wanted to send a belated thank you to Brandon who worked extremely hard to find EXACTLY the right 2021 Palisade for us in November. Brandon - appreciate your hard work and the drive out of state to get what we needed and doing it just in time for the Thanksgiving Holiday. Two thumbs up for Brandon and Rick Case Hyundai Duluth. read more

What a nice young man that Brandon S. was! Helpful, charming & answered all of my questions.

We've bought a car here four months ago and it's been great. Today we came in for the first complimentary oil change. Customers service is great and everyone seems good at what they do. Thank you Rick Case! read more

Rick Case Hyundai Duluth - Beautiful lounge area. - Car Dealers Near Me - Duluth, Georgia

Rude, argumentative, and useless. Did a prequalification on their website and never even received any information back about my request yet on their end it looks like I did an entire application for actual credit which thanks to them dropped my credit score as instead of a soft inquiry like what's supposed to occur when you do a prequalification, they did a hard pull on my credit report. I was a potential customer, but it's a shame I have to drive miles further to other dealerships just so I don't have to deal with them and their rude and nonchalant associates and managers. It's like these people actually do NOT want any business or maybe they think they're the only Hyundai dealership in Georgia. read more

I chose to work with Rick Case when buying a car for my daughter with the hope they would be professional and stand behind their words and commitments. Over the course of the deal, they proved they couldn't be trusted. I should have listened to my gut and known they wouldn't stand behind the products they sell. If you choose to deal with them, buyer beware. Don't expect anything more than the stereotypical car sales experience where their only goal is to take advantage of you and take your money without any thought to customer service or ownership of the products they sell. read more

Bought a car on Jan 2. Brian our salesman was wonderful however as soon as we got home we noticed a light was on saying the air bag was working and one of the side mirrors wasn't working. It's been 4 weeks and we still don't have the car we bought. Every few days I'm told it'll be a couple more days. This is ridiculous. All of this should have been fixed before I bought the car. I took my other car in to get to get a recall done on it and they managed to mess up putting my steering wheel back together I've wasted so much time and energy at this place I wish I never bought the car and I feel the service department either has no idea what they're doing or they're straight up lying to me. read more

This place is ridiculous! My mother in law car had parts issue they replaced with the warrenty! but now it's doing same thing dropped it back off and they called and said it's not the ac controller we THINK it's the wiring harness .. u think no we not parts swapping bc u think it's the prob well it can't be the ac controller we just replaced it .. yes it can I don't give a crap how many times u swap it out keep doing it .. it took me 2 hour just to get someone on phone and then they still acting like they don't won't to do anything .. I reached out to GM so mayb it will get resolved read more

Coming in for peeling paint but the service advisors won't even send Hyundai corporate the prior authorization/ pics. They won't respond to emails and dodge phone calls every time I've called. read more

Quite possibly one of the worst experiences of my life. Zero stars would be more appropriate. If you are in the market of buying a vehicle keep going to the next available place. But if you do find yourself unlucky and still check this place out, avoid Rupert. He will lie to you until he has to go get back up i.e. his manager. Also make sure they do the services they say they will. Otherwise you will end up with an overpriced hunk of junk. Hyundai's are great cars but this place is not the move. read more

Came here with a family member that drove 2 hours into town to look at and potentially buy an AWD Palisade in the color and trim they had been looking for. They had confirmed by phone it had been delivered overnight. When we arrived we were told we could look at it in the parking lot but we could not drive it as they were taking it to have the windows tinted. What if the potential buyer that is standing in front of you doesn't want dealer-marked-up window tinting? They insisted on having it tinted for some reason so we went and had lunch in the area and came back. It was still sitting in the same place, had not been tinted. They still would not let us drive it. We sat in the parking lot checking other nearby dealership inventory for a little while before going to the Mall of Ga and buying a Telluride. I guess their desire to markup a vehicle that was already in high demand outweighed earning a new customer that day. read more

Once you purchase a vehicle, the dealership dodges your phone calls. I've owned my vehicle less than a week, and the interior door handle on the rear driver's side door isn't working. My sales rep Dwayne is dodging my calls and management hasn't returned them either. Save your money and shop with another dealership that cares about their customers throughout the entire purchase and service lifecycle of their vehicle. I expect a phone call back from someone. read more

Worked on a deal on Line. Good Deal Not Great deal Went to pick up New Genesis G 80 Turns out it was a service Demo with 4500 Miles I ask repeatedly the mileage and was told it was a new car Classic Bait ans switch. DO NOT BUY ON LINE read more

This place should be called RICK CASE LIARS, CHEATERS, THIEVES Club. This a place where integrity goes to die!! Tried to sell me a GENESIS at 12K over the MSRP, before taxes. They added additional costs after the sale and when I caught them, they gave me the run around and never paid any of my taxes, registration or tag fees. Promised a VET Discount, NEVER RECEIVED IT. The finance 'TOM' - Maceo Williams blamed it on his GM - 'MASSA' and vice-versa. Yeah it's that type of place!!! If you are in the market for a GENESIS, HYUNDAI, KIA or SKATEBOARD, AVOID THIS PLACE LIKE COVID. GENESIS OF MACON OR ATLANTA offers the same vehicles AT 10 TO 12K LESS THAN RICK CASE!!! BBB Website NEXT - TRYING TO WARN AS MANY PEOPLE AS POSSIBLE. #rickcaseripoff!! Pass it on read more

Not my favorite place and rarely do I get a nice employee. Not my first choice, usually come as a last option since I always leave unsatisfied or disappointed . Their coffee, chocolate tea area is nice though. read more

Avoid this dealership at all cost. This was my first car buying experience and I  have never been so stressed and pissed in my life.  I will indicate each time I saw a red flag with this symbol *.  I went in to buy a sonata hybrid but before confirming my decision I wanted to look at the Elantra and the Sonata. Mind you before I got there I asked them to give me the numbers for both cars... which they never did.  I ended up looking at both cars but was about to walk away because they only had black until they magically found an Elantra in the color I wanted*.  I agree to buy the car but never got a chance to look at it because they said it was "exactly" like the other one. So we draft up the paper work and suddenly there's a $3,994 protection package added to the car*.  They never said anything about this package while we were looking at it.  When we asked them to explain it they said it covers a 7 year paint protection thing.  And told us it was MANDATORY*.  Then I asked then to give me my student discount and the dealer says oh well the package was originally $4500 mind you the discount is only $400 off.  So we caught them in a lie there and he agreed to give me my discount*.   I sign the paper work then go to finances and they showed me their OPTIONAL protection package and my so called $3,994 protection package was already apart of a $600 optional package along with 6 other things*. Me being a young buyer didn't pick this up until the next day when I came to pick it up and that's when they finally explained oh the protection package was actually the tents on the window and some coating bullshit the dealer added on.   Then we asked to see a clear pamphlet that covers the details of the package and told me it doesn't even exists*.  How you selling a protection package and don't even have a printed out way to explain it to me??? (I went to Honda the next day they had a whole fucking YouTube video on their safety package).  They convinced me the added on features was bundled in the package and I take the car home. At the dealership I turn the car on for the first time and the WARNING LIGHT was on*.  If that wasn't a sign from God to not buy this car I don't know what could be more clearer.  once again me being a first time driver thought I can fix it at home, but I took a picture before I left.  Also the car had 58 miles on it when the paper said there was 12 on it 16 hours before!!! And they said that was them getting gas huhhhh, where y'all go to Alabama?*. Next morning I text them this light is on how do I fix it. I thought it was just a switch I needed to fix but they told me to go to any service station.  Couldn't do that.  I wasn't registered yet.   I even had to pay for a uber before they told me to come back.  so I go back to the dealer. They said well they can't work on it today come back Monday after I texted them before I LEFT they said I can get it fixed today.  I complained said no you need to fix this y'all sold me this car defective and you knew this since the light was on when I got in the car and it shouldn't be any problems on a BRAND NEW CAR.  And they tried to lie and blame me that oh the light wasn't on when I saw it two hours ago.   BUllshit and it must've came on the next day.  suddenly they could fix it in two hours.  then suddenly 30 minutes*.  As I waited I realized there was 10 red flags and I'm cancelling my contract. Then they lied againnnn saying it was going to take a long time to undo everything your car has already been financed. I waited 2 hours to sign one paper. took me two seconds. !!!!!!!!! NEVER put any money down and remember you always have 3 days to cancel in GA by law for a full refund just sign a paper!!!!! Also I went to Honda the same day after canceling it they showed me the numbers without me asking for them and told me exactly what their dealer add ons were and did not sign any paperwork until I saw and turned on the car.  The car was even cheaper too.  It took me 45 minutes versus 3 days with the Hyundai. read more

We had a credit on the account toward next service visit and they didn't deduct from our service visit this time. When I called, they rep want to argue why we deserved that credit?? Are you serious?!?! It's only $5 and you want to argue about it? You guys really need to take some customer service classes. We can take our business some where else. read more

Henry is a very dishonest salesman. Whatever you do, do not do business with Henry O because he had no problem lying to get his commission. First, the offer Henry made me on a 2015 Elantra was over $2000 more than what was advertised as the price online. Ok no big deal, I showed him the online advertisement and he dropped the price down to what was advertised. However, he kept the taxes listed as what the taxes would have been for the car at the original price he offered. Then a few days later I asked if he could come down on the price. "Absolutely!" he said. However, he only does the price by what was the difference in taxation between the original price he offered and the online price that was advertised. He thought that I wouldn't notice that he didn't change the tax rate after coming down to the advertised price. When I told him I knew what he was doing, he got very rude and aggressive. Whatever you do, DO NOT DO BUSINESS WITH HENRY O AT RICK CASE HYUNDAI!!!!!! read more

Persistency is the key they say... at least the aholes who work in this specific dealership are persistent. Bought a 2013 genesis from this dealership which I highly regret. Brought the car couple times because the A/C is worse than my 12 year old Honda Accord or my benz or my tundra. The a/c wouldn't blow cold air even though it was on. The customer service was/is pathetic and they gave me attitude saying the car was perfectly fine. Took it to friends mechanics after warranty expired and found out the compressor was bad and had it fixed. Now the reason why I wrote a review here on yelp is because these scums keep calling me to extend my warranty. Told them multiple times that I am not interested and to not call me back again and yet they keep doing so. They are very aggressive and become rude when you tell them you are not interested. Pathetic bunch I say. You don't adhere to your customer's complaint when there is a problem and the vehicle has a warranty but once it expires you come back like barbaric savages wasting my time. Why bother buying car from a dealership with morons who absolutely don't give a shitz about you but your money. Stay away from them at all costs read more

I'm not going to lie, I hesitated coming here after seeing so many negative and low-star reviews at this location that I tried opting for another location to get my company car tuned and fixed. Ultimately I had to come here due to no other choice and I could only hope the service isn't as bad as others make it out to be. Bottom line: it wasn't! They had friendly customer service, talked plenty to the Hyundai representative, took consideration of my situation and applied the best solution for my company car, they just did all I have asked them for. Nothing to complain as they definitely made sure they got the maintenance service finished by 4 pm since I was in a hurry and they definitely delivered! I can't share the same experience as others in the past, but from my experience I can say go for it and be friendly to them as they'll be friendly to you too! read more

DO NOT COME NEAR THIS PLACE! KEEP YOUR SSN NUMBER AWAY FROM THEM IF YOU CARE ABOUT YOUR CREDIT SCORE! I was about to buy a car there, asking to finance the car and those unprofessional massed up my credit asking too many finance groups (they said they will ask 3, they ended up asking 11!) for way too much credit line (over 90%, who will approve that!?). read more

Original review when we purchased. They were very nice at that time of course: We started our journey into buying a car about 2 months ago. We test drove about 7 different SUVs ranging from Lexus to Kia. We wanted to get the most bang for the buck, who doesn't? We narrowed it to a 2019 Hyundai Santa Fe ultimate and Acura RDX. The price difference would be okay but in the end, Hyundai won. Finding the right dealer that had a good price was important, but good customer service and attitude was the determining factor. When we arrived at Rick Case, we were immediately greeted by Jeffrey Amofa. This was important because some dealers ignored us or didn't have the ability to help us right away. Jeffrey was very attentive and understood that we did our research and new what we wanted from the beginning. Other dealers were trying to sell us different color combinations when we said it was nonnegotiable. Jeffrey said I understand and went out and got the car himself in North Carolina! We then sat and he took his time explaining everything along with Dong Kim. They both were not pushy but present the facts and spoke honestly of extra packages to buy. We really enjoyed our experience here and would recommend them to anybody who values a great deal and service to come here! I believe this so much that I convinced my friend to buy from him and we closed together! Thanks Jeffrey and Dong and Rick Case Hyundai. Update: When dealing with this dealership, don't rely on any promises they make. We were told we would get mats, 8 months later no mats. Then they told us the cargo wasn't included bc they did not write it on the paper when in truth, the salesman and the manager told us all rows and cargo mats were going to be paid for. Then, we were told we would get reimbursed if we purchased them ourselves. 1 month after sending proof of purchase. No reimbursement. So they tricked us for the cargo mat and the reimbursement. Man, I feel like an idiot. Should customers feel like idiots after buying two cars from a dealership? If the owner really knew what was going on, I wouldn't think he would be happy...unless it's how they are trained. By the way, we brought along a friend to buy a suv there on the same day and they are going through the same miserable experience as we are. HEY OWNER RICK CASE! Treat customers with respect and follow through after the sale too. It will go a long way. read more

Service tech tammy is politely "rude". She is dismissive to people and she disregards your time. Don't ask her a question (how much longer?) because she will brush you off and walk away. Then she will say..."thanks for coming". She's passive aggressive. It's almost like she is trying to be a hard "man" and compensate for being a woman. They have customer service awards but I don't know how they earned them. The other techs are just like her (from what I saw with other interactions). I brought my car here for an out of town emergency fix and I am glad I will never have to come back. I felt like I was "bothering" them (and so did some other customers who I overheard grumbling). They should do better. read more

I bought my car from this dealership and I have been going there for roughly 7-8 years for all of my service requirements from oil changes to part replacements. They used to be pretty good. After my most recent visit, and with how poorly I was treated, I will never return here for anything. I dropped my car off on a Friday morning. My car was dead and it was likely an issue with the battery or alternator. I was told by the service manager they would need 24-48 hours because they were very busy. I said no problem, and I gave them the full weekend. On Monday, 72 hours later, I called to see if I could get an update. I couldn't get a hold of the service manager. I called quite a few times with no answer. So I called the regular phone number for the dealership and got a hold of someone else (i.e., not a manager). They said it was going to be a week before they would even look at it. I said that was obviously unacceptable and that I wanted to speak with the service manager. I was told that the service manager would call me back within the hour. They never called back. I called the service managers direct line again and left a message asking her to please call me back. She never did. I called again on Tuesday and got the same run-around. I called again on Wednesday and asked again for the service manager. I was told this time that it would be a MONTH before they would even look at my car. I said again, that is unacceptable. I cannot live and work without my car for a whole month. I asked to speak with the service manager again. This time I was told that I was being "assigned" a new service manager and that she would call me back A.S.A.P.. You can probably tell what I'm going to say next. Big surprise! She never called me back. I called quite a few more times and was never able to speak with a manager and none of them ever called me back. After a week of this utter nonsense I drove to the dealer and took my car back and brought it to a local mechanic by my house. Not only did they look at it immediately, but they also fixed it immediately, because it turns out the only thing wrong with the car was that a cable running to the battery was loose.... it was a 10 second fix. If Hyundai, and their incredibly useless staff had bothered to just look at my car I could have been in and out in no time and I would have stayed a loyal customer as I have for many many years prior. I will never return here and I suggest you avoid this dealership like the plague. If I could give them negative three stars, I would. read more

I had an appointment today (05/28/22) for 9am at Rick Case Hyundai Duluth to look at the Ioniq 5. I was a little late and I received a call 15 minutes before I arrived, asking if I was going to make it. When I arrived I was supposed to speak with Roberto Matamoros, but he wasn't there. I then found out the Ioniq 5 that I was supposed to look at was sold the day before. No one had the decency to call and let me know that the car was sold, so I ended up wasting an hour and twenty minutes driving there and back home. I spoke to one of the sales managers Bongsu Choi and he said it wouldn't happen again. They are unprofessional and don't have any regard for anyone's time. I will never do business with Rick Case Hyundai of Duluth. read more