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    Rick Case Hyundai Duluth

    2.2 (256 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Rick Case Hyundai Duluth

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    21 More Services

    Auto general diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Rick Case Hyundai Duluth Photos

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    Reviews With Photos

    Genesis Service center!
    Kiva B.

    I had the worst experiences ever at Genesis of Gwinnett ! Their review is a bit overstated! My car was supposedly "in service," but it was never actually serviced or checked. My notifications never notified me the entire time I dropped the car off until I called two 1/2 weeks later to check on the car, then got a panic alarm because they didn't even know where the car was stored! Despite this, I was slapped with a $276 service fee for absolutely nothing. That is unacceptable and feels like taking advantage of customers. The Service Manager, Tammy Baker, is by far the worst I've ever encountered in the automotive industry. She has a terrible attitude, no professionalism, and treats customers with complete disrespect. If this is who they have managing service, it speaks volumes about the entire dealership. The staff across the board from sales to service are unbelievably rude. There is no sense of care, no respect, and certainly no commitment to customer service. It's shocking that a luxury brand like Genesis would allow this kind of operation to carry its name. The public deserves to know how bad this dealership is operating. Charging for services that are never performed, disrespecting customers, and showing zero accountability is not only unprofessional but also unethical. I would strongly warn anyone considering doing business with Genesis of Gwinnett to go elsewhere. There are plenty of other dealers who value their customers' time and money! Mrs. Kiva Colbert

    2025 Hyundai Ioniq 6

    I want to sincerely thank the entire team at Rick Case Hyundai Duluth for making my car buying experience exceptional from start to finish. A special shout-out to the General Manager Mark Johnson, who personally took the time to speak with the finance company on my behalf and went above and beyond. That level of involvement and commitment is something you don't see every day, and I'm truly grateful for the extra effort. To the Sales Manager Steve, thank you for ensuring everything moved smoothly and for keeping the process organized and stress-free. Your attention to detail and customer care really stood out. To my Salesman Dimitri, thank you for being so patient, knowledgeable, and supportive throughout the process. You made me feel confident and comfortable every step of the way. And to the Finance Manager John thank you for how efficiently and professionally you handled everything. You got all the paperwork sorted in under 30 minutes, making what's usually the most stressful part of buying a car surprisingly easy. Your speed and clarity were amazing. This team truly went above and beyond to make sure I drove away in a car I love, with financing that worked for me. I highly recommend Rick Case Hyundai Duluth to anyone who wants a dealership that will go the extra mile for its customers. Thank you again to everyone who made this happen!

    Miguel D.

    Horrible customer service. I get to the service shop no one greets me or say we will be right with you. Just on their computers no acknowledgment at all. I hate going to this location for any service. Oh I forgot my car is still not ready after they called me ans said to pick it up on Friday and today is Saturday. Smh

    The car I ended up getting

    My sales guy Lane was very helpful in finding me a vehicle that worked for my needs and working with the dealership to get me the price I was looking for. He's very attentive to his customers and we located a vehicle that I liked and he really pushed the dealership to get me a price/payment I could work with. He's easy to deal with and very friendly as well. I would definitely recommend him if someone was going to this dealership to look for a vehicle

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    5 years ago

    What a nice young man that Brandon S. was! Helpful, charming & answered all of my questions.

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    11 years ago

    Business owner information

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    Page 3 of 7

    Rick Case Hyundai Duluth Reviews in Other Languages

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    Review Highlights - Rick Case Hyundai Duluth

    The manager, Tammy, is awesome!

    Mentioned in 24 reviews

    Read more highlights

    ALM Gwinnett - Trash Can

    ALM Gwinnett

    (8 reviews)

    I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me…read more Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to.

    I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty…read moredecent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.

    Gravity Auto Duluth - Hidden damage underneath the car. Old damage I only had the car one day.

    Gravity Auto Duluth

    (47 reviews)

    I recently purchased a used 2019 Jeep Wrangler. The search has been a journey for the last 3 years…read more I had test drove Wrangler Rubicons, and Saharas on a few beach trips and loved them! So, on my 49th Birthday I decided that on my 50th it would be the year I made my dream come true. The conversation of my inquiry was originally with the Marietta Gravity Motors. But, the vehicles I wanted to test drive were located at two completely different locations in Georgia. Mind you, not in ATLANTA, where I reside. So, either way I had to drive almost 27 miles to three locations. Long story short.... @ Gravity Auto Duluth... was the meant to be. Z. had told me that those two other jeeps could have been moved to my location of choice to test drive. Via another Gravity MOTORS/Auto. So, the original car salesperson could have made my shopping experience more flawless.. BUT, he did not & lost my sale. But, it was meant to be for me to walk in to Gravity Auto Duluth and meet Z., Sam, and ALEK! These guys are AMAZING! Skip all the other places and check out this great group of people! My upgraded ( $12,000 ) with Red Leather interior, 2019 Jeep Wrangler make me so happy! Thank you Guys! You helped make my 50th dream car come true!

    BUYERS BEWARE YOU DO…read moreNOT WANT TO BUY A VEHICLE FROM ANY GRAVITY AUTO!!!! Sale was deceptive bought 2016 Lexus GX460 on 09/17/2024. I Live 2.5 hours away.. They failed in every aspect of sales, service and integrity!! List of lies Said the car went through a multi-point inspection and passed everything. Spoiler Over $12,000 dollars of repairs needed Said the tire pressure light was on because it needed new tires and offered me to come back to get them when I came back to get the seat handle repaired. Was told he was throwing in a dealer warranty for major systems as well as a key replacement warranty. Actuality $1,000 added to the online price but didn't mention until after paperwork and approval. I came back and got the new tires. Light was still on. Was told it should go off on it's own after driving it some. Got the seat handle replaced and the technician put a hole in the middle seat. They tried to say it was already there, but you could tell it was a fresh puncture. Then they tried to blame it on a car set. After I showed them that the car seats dimensions and design didn't align with the puncture, they agreed to fix it for me whenever I came back to Duluth. DOWC (Dealer Owned Warranty Company) warranty: going back through my paperwork I see where I was charged over $2500 dollars for the warranty and $1500 dollars for key replacement. (I don't know any key that costs $1500 dollars!) I take accountability for not going over the paperwork again but that leads me to another thing. They take all day and forever to do nothing on purpose so that you will pay less attention to detail because you are ready to go. Multi-point inspection could not have been done it would not have passed. After a year and 2 months driving less than 10,000 miles the only thing that passed inspection were the tires. Over $12,000 dollars of repairs needed 1 year and 2 months after owning the car: Check engine light comes on, I take it to the Lexus dealership, and they tell me I need a transmission rebuild. They notify the warranty company to submit a claim for repairs. It is immediately declined because, " I am within 50 miles of the Gravity auto Roswell dealerships service center" they will pay $125 towards having it towed. I get to the dealership, they clear the check engine light and tell me I must wait until it comes back on. Car is driving fine but the RPM's stays high a little longer than usual to change to the next gear. It comes back on. I drop it off to the Roswell Gravity auto service center. Thursday 3/12/26. Tuesday 3/17/26 I get a text and a phone call saying they did a multi-point inspection and gave the results. Warranty company only approved front wheel bearing replacement and that I would have to pay $514.44 for a transmission flush to see if that would repair the issue before they would pay for a transmission rebuild and to approve or decline. I approved of course what other choice did I have? The next day they call me and said they were done and that the flush repaired the issue. I scheduled to pick up that Saturday since I lived 2.5 hours away. They close early on Saturdays, so I paid in advance and he left my key at the dealership along with my paperwork. First 17 minutes of driving the car seemed ok. Then it started making a clicking noise that sounds like you putting a card in your bicycle tire while it's spinning. When we got on the highway, after acceleration when you let off of the gas the car would stall as if you were pressing the brake. Had none of these issues before taking it to them.

    Lara's Trucks

    Lara's Trucks

    (17 reviews)

    Never ever ever buy from Lara's trucks…read more If I could I would give them no stars we got approved for the loan for a vehicle so called banks we closed on Wednesday they magically work out a deal on thanksgiving we told them we would be in on Saturday to sign paperwork and get vehicle we got there and they had already sold the car we got approved for which is super unprofessional as you can get smfh at this company they are pieces of shit and should be shut down the reviews on here didn't lie I tried to look pass them just happy I dodged a bullet with this fucked up company Never ever ever ever buy from this dump trap of a car dealership please go somewhere else Not to mention we drove over an hr to get there for them to just fuck us over like that is out of this world

    I bought a 2015 BMW M4 from these people had I read the reviews before purchasing I never would've…read moreeven went there I have had nothing but problems out of them they call constantly to try to get the last payment for the down payment and I have refused to pay this until I have a tag on this car they have not transferred ownership so I can get a tag called a lawyer call Gwinnett county police and got nowhere already made payment to the finance company they have threaten me with theft by conversion which I know the law traded in a 2010 Toyota Camry they allowed me $6000 for it and in the paperwork they put $6000 of unexplained charges in the contract my suggestion to anyone looking to buy a car here is absolutely not this is one of the worst used car sales places that I have ever been and I have bought many cars they did the paperwork so bad that I owe more for the car than I paid for put $14,000 down and when it's all said and done I will have a paid $59,000 for a $39,000 car also bought the car with the engine light on which is illegal in Georgia that falls under the lemon law had a signed piece of paper from the dealership stating they would fix the engine light problem and I took the car to a certified BMW shop that said it would cost $1100 to fix I wanted them to do it but the dealership said that they would do it I will not have a bunch of Shadetree mechanics if you want to call them that work on an $80,000 car they're not certified to!!! My suggestion and opinion of this company is that they need to be out of business

    Rick Case Kia

    Rick Case Kia

    (207 reviews)

    I recently completed major service on my vehicle at Rick Case Kia in Duluth, GA, and the experience…read morereinforced why I believe in maintaining my car through qualified dealership professionals. My vehicle required significant work, including an engine replacement along with important preventative maintenance. The team approached everything with transparency, careful documentation, and strong communication from start to finish -- exactly what every vehicle owner hopes for when dealing with major repairs. Service Manager Joshua and Service Advisor Lamont demonstrated a high level of professionalism and integrity throughout the process. They took the time to explain recommendations, ensured the work was completed properly, and helped manage the overall cost responsibly. There was never any pressure -- just straightforward guidance focused on keeping the vehicle safe and reliable for the long term. I also appreciate how the dealership emphasizes proper maintenance and customer support rather than quick fixes. That mindset builds real trust and is the reason I will continue relying on dealership service for the health and longevity of my vehicle. If you are someone who values certified technicians, thorough service records, and a team that stands behind their work, Rick Case Kia in Duluth is an excellent choice.

    So, I've had my 2024 Kia K5 for a few years and I have had some recall issues with it. I have also…read morehad some poor experiences with customer service in the past working with KIA. However, I recently received services at Kia and was working with Mr. Lamont Gibbs at the service center. I came in already with a negative feeling thinking I was going to receive the same poor customer service but in fact, I DID NOT! I received the opposite and was so thankful. Lamont was very kind, patient with all of my questions, and was able to get me in and out. He also kept his promise and followed up with me on all my issues and was able to get my issue handled. I am so appreciative of Mr. Gibbs. He honestly changed my feelings going into the service department. I am very appreciative of him and he should be recognized for going above and beyond. Good customer service like this is hard to find.

    Rick Case Hyundai Duluth - car_dealers - Updated May 2026

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