I had a recall on my vehicle and dropped my car for a next day appointment. There were cars in front of me but as soon as the charming Mr. Marvin saw me, he had me drive to the next lane for immediate service where he quickly made a video and took me in to the consummate professional, Lamont Gibbs, checked me and let me know additional services I needed, as how quickly I needed them. He was very knowledgeable, positive, and quick. He even called a Lyft for me. These guys would be great at training or managing other team members so that all of Rick Case's customers have the privilege of quick, professional, knowledgeable service. read more

I'm extremely disappointed with my recent experience at Rick Case Kia. I was a repeat customer and returned to the dealership because I was looking to purchase a vehicle for my son. Unfortunately, what should have been a positive experience quickly became very frustrating. While I was driving around the used car lot and waiting for my appointment, I ended up with a screw in the tire of my 2027 Kia Telluride, which I had purchased from this same dealership just six months ago. I immediately went to the service department to explain what had happened and asked if they could take a look at the tire. I was told that the tire could not be repaired and that I would need to purchase a new tire, which would cost approximately $319 plus labor. To make matters worse, they did not have the tire in stock. I was told they could order it, but it would not arrive until Tuesday--three days later. I decided to take my vehicle to a well-known tire shop for a second opinion. They were able to repair the tire at no cost, which confirmed that replacing the tire was unnecessary. As a repeat customer who purchased 2 vehicles from this dealership; I expected much better customer service and, most importantly, an honest assessment of the situation. Being told that I needed a $319 tire plus labor when another reputable tire shop was able to safely repair the tire for free was extremely disappointing. This experience has definitely changed the way I view Rick Case Kia, and I will think twice before returning or recommending the dealership to others. Customer trust is important, especially when you are a repeat customer. read more

Rick Case Kia - Car Dealers Near Me - Duluth, Georgia

Service on my car was fine. Expensive, but that's dealers. The problem is reaching them for info. They have this useless AI operator - complete with fake background noise to fool you into thinking it's a person - that's just annoying and helpless. Hire a person to do a person's job. You can afford it. read more

Worst customer service I have ever been apart of. Sales department was great but as soon as they sell you a car and service becomes a part of the equation, look out. I have made more phones calls to them without returns. Yes, Josh Bass would not return my calls. I had to drive into the dealership because they wouldn't respond Please, before you buy a car at Rick Case, read ALL of the reviews. it is a shame because Kia is a great product, but with HORRIBLE service. read more

I like the car and the buying experience was ok. Some crazy long extended warranty. But KIA advertises Connected Garages as a built‑in feature, but it's locked behind TWO subscriptions -- KIA Connect and MyQ -- even though the hardware and menu are already in the car. You're paying yearly to use your own garage. This is anti‑consumer and deceptive." , it's free a couple of months then you find out it's more than netflix to open your garage door with their controls. The whole entertainment system is lame to start with and it's behind a paywall. read more

towed to Rick Case Service center for repairs, my car sat there for months, after several techs did nothing but gave empty words. Finally Victor was assigned to me and it was roller-coaster ride, they never offered me a loaner car, kept saying they would send the information to get on the waiting list never received it. Fast forward to the repairs, I received a call from Victor that my car would be ready on a Friday I said great, he called me back once my car was ready and said . . .unfortunately your battery is dead and it needs a oil change and It would cost an additional $500 + Rick Case let my car sit in their repair shop for months and let the battery die and it's my fault.....I told him I would buy my own battery and did so...the day I picked up my car the headlight on the passenger side was busted and I asked Victor what happened, according to Victor the tow truck delivered my car that way. If that was the case it should have been included in the repair total as my car had been vandalized and that's the reason for the repairs. I asked Victor did they take pictures when my car arrived he said they may have taken some pictures I asked if he would send them to me, never received them. Either the car was damaged while at Rick Case Service center and they don't want to take responsibility for it, or it was delivered that way and if so it should have been repaired with all the other repairs. headlight repaired. I took pictures before leaving Rick Case, and another issue, Rick Case didn't fix my door handle Victor said the Insurance wouldn't cover it, how they refuse to fix something a thief damaged breaking in my car, so now am driving my car with a broke door handle. It wasn't like that before my car was stolen and it should have been repaired with the other items that were repaired. I had one door key/clicker before my car was damaged, after Rick Case did the repairs I have 2 clickers, one to unlock the door and other to start the car, Rick Case failed to program one key to unlock the door and start the car, and left me with carrying 2 big clickers/keys, the craziest thing ever. Rick Case did a sloppy job repairing my car and I will never use their service center again never. My total repair bill was over $5000, and this the results I get. Very unsatisfied customer. Not happy with the service I received at all....I will attach pictures when I picked up my car, the busted headlight, and door handle, am not sure how they feel satisfied giving a customer their car in that condition, my guess they didn't care and don't take pride in their work. read more

Rick Case Kia - Damaged door handle - Car Dealers Near Me - Duluth, Georgia

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Hire people that actually want to work and pay attention to what their customers are coming in for. Just like the rest of the reviews.

Yep, this sounds about right. Not sure how Google has 4.3/5 stars. ALL FAKE REVIEWS GUYS IN GOOGLE. PLEASE DONT FALL FOR IT. Sales guys are like piranhas and rude and would only tell you what you want to hear. But gotta be super careful. Service is super slow as well read more

If I could give ZERO stars I would. We were manipulated by our phone conversations with Neve, who lied several times about asking her manager for an inspection for a used CRV Honda we were waiting to test drive. After never receiving it, I ask her to verify that it did not hav e ruff idle since this is major sign of an issue for this car. She continued to say we are reputable company and would never sell a car that needed repairs. Took off work with my wife to test dive the thing. We get there, and they have no idea who we were although we had a scheduled meeting and should ask for Kendrick (what a piece of @#@! that guy was). Tossed us on to Shane who had no idea who were were or what he was doing. Went to get the car, but brought a new similar looking Kia (tried to trick us into getting anew KIa??). Finally found the right car, took it for a test drive. The thing idled so ruff it made you nauseous. His dumb lying ass decided to say that he didn't know much about Hondas, but said most of them do that.... Literally WTF! I have never been treated so poorly, nor blatantly lied to by so many people in one setting. I cannot believe these people can sleep at night. These are the type of folks who make you lose faith in humanity. AVOID THESE HORRIBLE PEOPEL AT ALL COSTS! read more

Bought a '23 K5 w/27k mi. 2 days later I noticed the door lock and rear windows would not work on driver's side. I made a service appt. Received a call from DeAngelo the following day. Estimated 10 to 12 business days before diag could be performed Called several times. Left messages for Service Mgr (Joshua) over a few days. Never received a call back. After getting my salesperson involved D'Angelo began reaching out. Still no calls from Service Mgr. Part has been ordered. In short 4 business and multiple calls. The service dept has had my car more than I have. In short my salesperson Monique...5 star. However, never use their service dept. Rick Case Hyundai is great. Never use Rick Case Kia. read more

I absolutely love love Rick Case Kia of Duluth. I just purchase a 2025 Kia K4 and I LOVE IT! My sales person was Danny and and he was and is BEYOND AH-MAY-ZING! He was very patient, kind, and very dedicated in helping me purchase my 1st brand new car. Everything was done in excellence from the sale to financing with Mr. McKinley who is HILARIOUS BTW. I couldn't have asked for a better experience being that I had soo much anxiety in the process. Thank you to the Rick Case team for your excellent service experience. I am a real person, not paid for my review and I would HIGHLY recommend them. ​ read more

I recently completed major service on my vehicle at Rick Case Kia in Duluth, GA, and the experience reinforced why I believe in maintaining my car through qualified dealership professionals. My vehicle required significant work, including an engine replacement along with important preventative maintenance. The team approached everything with transparency, careful documentation, and strong communication from start to finish -- exactly what every vehicle owner hopes for when dealing with major repairs. Service Manager Joshua and Service Advisor Lamont demonstrated a high level of professionalism and integrity throughout the process. They took the time to explain recommendations, ensured the work was completed properly, and helped manage the overall cost responsibly. There was never any pressure -- just straightforward guidance focused on keeping the vehicle safe and reliable for the long term. I also appreciate how the dealership emphasizes proper maintenance and customer support rather than quick fixes. That mindset builds real trust and is the reason I will continue relying on dealership service for the health and longevity of my vehicle. If you are someone who values certified technicians, thorough service records, and a team that stands behind their work, Rick Case Kia in Duluth is an excellent choice. read more

So, I've had my 2024 Kia K5 for a few years and I have had some recall issues with it. I have also had some poor experiences with customer service in the past working with KIA. However, I recently received services at Kia and was working with Mr. Lamont Gibbs at the service center. I came in already with a negative feeling thinking I was going to receive the same poor customer service but in fact, I DID NOT! I received the opposite and was so thankful. Lamont was very kind, patient with all of my questions, and was able to get me in and out. He also kept his promise and followed up with me on all my issues and was able to get my issue handled. I am so appreciative of Mr. Gibbs. He honestly changed my feelings going into the service department. I am very appreciative of him and he should be recognized for going above and beyond. Good customer service like this is hard to find. read more

I am highly disappointed about how I have been treated by the Sales manager, Jarred Perkins as well as the General Manager Kendrick Echols. I started the process to purchase a used car and signed all of the paperwork on Friday, Feb. 28, 2025. Due to my co-signer being out of town I had to have them UPS the paperwork and it was signed received by their office on Friday, March 7, 2025 at 10:17am to a Tia. I called several times to confirm that the paperwork was received to the finance Manager Jon Yi, Jarrad, and Monique. No one called me back. I was out of town at the time on business and then was called and left a message at 12:36pm that day saying that they just sold the car to sold someone else when my paperwork was already signed and returned to their office AND they had my pre-approval check at their office as well. Mind you, my paperwork was already delivered and received. This is highly unethical, unprofessional, and deceptive business practices. I have been in constant communication with them and have done everything that was asked of me. I called the general manager Kendrick Echols on his work phone, cell phone, and emailed him and did not receive a response. When my husband came to pick up the check and papers that were signed no one apologized or even offered any explanation as to why they so blatantly wasted our time. This is the rudest most unprofessional business I have ever encountered. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP AND THEIR SHADY BUSINESS PRACTICES! read more

Rick Case Kia - Car Dealers Near Me - Duluth, Georgia

The KIA service department off Satellite Blvd. in the old Sears place is THE WORST! They cannot even get to your vehicle to just do a diagnostic on it for a week or more! I took my car in Monday, March 23rd, 2026 and as of 1:45 p.m., I have not heard a word from the service department. I left a message with Joshua Bass, the service manager even before I took my car in. I did not hear from him by Thursday and I called the service shop to get them to leave him a message as well and still did not hear from him. If this shop is so overwhelmed with work, why do you even get an appointment? My appointment was 4/23/26! This same thing happened to me last year when I took my car in for repairs. I will never buy another Kia vehicle if this is how you are treated when you need service or repairs! read more

Had an appointment to get my oil changed at 915 am this morning. I waited 35 minutes to get checked in after arriving 15 minutes early. At 10:30 my car still hadn't moved so I decided to get some breakfast. Returned at 11:30 and my car still hadn't moved 2 hours and 15 minutes AFTER my appointment. When I inquired how much longer it was going to take I was another hour at least as one more car was still AHEAD of me? Needless to say I took my keys and left. Never to return! STAY AWAY. read more

Worst service center ever. Car has a flat tire and is literally on the ground. It was towed to the service center where we called and made a noon appointment. We received texts that it was being looked at and taken care of. A day passes and we call the next morning and they haven't touched the car. They claimed "they didn't know what to do with it." THE CAR IS LITERALLY ON THE GROUND. IT DOESN'T TAKE A ROCKET SCIENTIST TO FIGURE OUT IT NEEDED A NEW TIRE. Now I'm losingoney and missing work to wait for these geniuses to put a new tire on my car. I'm beyond frustrated. read more

I've called for two weeks waiting for the service manager, Joshua Bass to return a phone call. I've called multiple times a day with no response. I have also had another dealership call on my behalf with no response. Customer service has been a nightmare! A simple returned call would easily fix my problem. I WOULD NOT recommend Rick Case or their service department. read more

How to lose a customer in 22 days.   I purchased a 2024 Telluride SX-Prestige X-Pro SUV on Oct 17 from an awesome sales rep who communicated professionally and worked fair a deal that was reasonable. We even worked this deal via text as he was working with his Sales Managers to get me a deal I could sign off on. Came in the next day to sign all the paperwork which was easy peasy. My trade in had some undiscovered issues that required an adjustment to the initial offer which was explained to me and I agreed the adjustment was fair and was impressed how the Sales Manager presented the adjustment in a professional manner. Head back to sign off on the finance paperwork and was working with another great representative of the dealership trying to sell add ons like extended warranty which was his job. I tried to negotiate a better price and then he had to bring the Finance Director because the number had gotten outside of his wiggle room. The attitude,  arrogance and condescending nature of this person stopped the negotiating dead in the tracks and I proceed to sign without any add ons which we were very close to making deal on.   Now let me say I absolutely love the Telly and deal I got from the Rick Case sales team. Now fast forward to wanting to add a tow hitch to the Telly a few weeks after purchase. There seems to be a lot confusion about adding hitches to 24 Tellys so I stop by to see my Rep and asked for help . The parts counter rep seemed to be off putting and bothered by me asking about this product that just became available in August. When I shared a letter from KIA US in regard to the product the parts rep could not be bothered to check with others and basically through his hands and said not sure what else I can do. I was amazed as I was there ready to spend money and this guy could not be bothered to dig deeper let along go the extra mile.   So, my sales reps says give me a few day and then follows up a product print out at full retail and said the Parts Manager had to get in involved because of the newness of the part. This is when I reached to GM via email to ask why the dealership was charging full retail for a product that KIA US is recommending passing on the cost savings for customer satisfaction. After 5 days of no response, I decided to reach deeper in to the Rick Case Automobile Group and actually connected with Ryan Case, the son of Founder Rick Case. I shared my story via email and text and he even shared my frustrations and dismay at the situation.  A day later I get call out of the blue from a scheduler at the Dealership asking about scheduling a time for install for a product I had not even purchased yet. When I asked who had told her to call me, she informed it was the Service Manager. I explained to her the confusion and lack of communication and asked her to please have this Manager call me to discuss. Well guess what, no phone call from this Service Manager so I call him the next morning to leave a message. Still no return phone or communications from the GM.   As my frustration  continues to rise, I reach back out to Ryan Case who did call me back and we discussed and shared his continued disappointment and frustration at his leadership team at Rick Case Kia in Duluth.  I shared with Ryan in our phone conversation and detailed emails that the  GM and Service Manager need a serious recalibration of leadership expectations and falling woefully short of delivering on the Rick Case Brand.   Ultimately, I connected with the Parts and Service Department at Bulldog Kia in Athens GA who was able to communicate professionally to ensure I can get the tow hitch at a fair price per KIA US directive and it will also be installed by them at that shop at a fair price.   And this is how Rick Case Kia in Duluth lost a customer in 22 days.   5/5 Stars to Sales Rep 5/5 Stars to Sales Management 5/5 Stars to Finance Rep 0/5 Stars to Finance Director 0/5 Starts to Parts Associate for lack of effort. 0/5 Stars to General Manager for zero follow up 0/5 Stars to Service Manager for zero follow up 5/5 Ryan Case of HQ for accessibility and empathy   20/40 Stars Overall Rating read more

Rick Case Kia - Car Dealers Near Me - Duluth, Georgia

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It took one week for me to get an appointment to drop my car off, which literally takes 5 minutes or less. When I walked in 3 "service advisors" we sitting at their stations staring at computers and not helping any customers. My advisor told me that due to the holidays it would take 2-3 weeks before they even LOOKED at my car! I went home and called Kia Mall of Georgia who said they'd look at my car in 24-72 hours. Guess where I'll be taking my car in the future? read more

Horrible communication. Could never reach anyone for updates - you are directed to a call center not the local dealer! Dropped car off on a Thursday and no one even looked at it our car til Wednesday for a diagnosis. read more

Took.the time to review their website, picked out the car I wanted and called to buy it. This was 3 days ago with promises of returned phone calls, etc.......today it was to be written up so I could purchase and the manager will no longer even answer our call. Why not just tell me car is sold or whatever has been done. I'm a veteran and disabled. TREAT PEOPLE WITH MORE RESPECT read more

If I could give zero stars I would. This service center is absolute garbage. They did a horrible job on our brakes and the day after they "fixed" the brakes they went out. Had to be towed back to kia and have them repair their work. Flash forward a few months and the brakes needed to be redone. Per the kia website brakes last 30k plus miles. Service manager is a clown, and kia customer service is a joke. Won't buy another Kia and won't recommend them anymore. Garbage dealership, garbage service department, garbage service manager and team. read more

Rick Case Kia - Car Dealers Near Me - Duluth, Georgia

I had a wonderful experience at Rick Case Kia in Duluth, GA. My sales associate, Monique Kirby, took great care of me. No pressure, highly knowledgeable & a genuinely nice person. The dealership is very clean and everyone is friendly and helpful. My experience is 10/10. Keep up the great work Monique & the entire team. I will recommend. read more

The general manager of Rick Case Kia in Duluth, Kendrick Echols, was completely unhelpful when his store did not process any of my title paperwork for a car I bought and paid for in full. He didn't return phone calls, and offered no assistance at all. Fortunately, one of the sales managers, Daniel Clemente, stepped in and handled doing the research needed to get the job done, and kept me in the loop with communication. If you need anything, skip Kendrick and ask for Daniel. read more

Communication with their customers. Not ripping their customers off on service work. Got quoted $9000 on a repair and got it fixed at another mechanic for $321. They tried to rip me off on work that didn't need to be done. Appointments don't matter, they will get to it when they get to it and never answer their phones which is frustrating when you walk in and they are playing around on their personal cell phones at the desks read more

I've had to make 3 different appointments because of people not notifying me of the correct address in the middle of their remodeling. The customer service experience is nonexistent. read more

I wish I could give less Than one star. Horrible service Department. Kept our car for months. Didn't return our calls. Didn't even try to work with us to fix our car and then charged us $200 because they told us our engine died. No details. Just that it does. Which we knew before we took it there. Do yourself a favor! If you already own a Kia, stay away from this service department. If you're even thinking about buying a Kia- DON'T. read more

Monique was amazing! Very knowledgeable & helpful, but not pushy at all! Great experience!

I have used many different Kia dealerships and this is the worst one. Poor communication. When I called to make an appointment they said it will only take 1 night to fix my car and I can pick it up next day. I got there they said 7 days. No communication for 6 days. I kept called to get ANY update like even a 'yes still working on it'. Nothing Then they tell me my car is ready. We drove 45 minutes. I wait 20 minutes for my car. They tell me no it's not ready for another 4 days. So my ride has to drive back and pick me up. So basically I paid but they didn't fix my car. read more

I'm a first-time Kia owner. I went to the dealership because it was the most convenient. Upon my arrival I was greeted and ask if I knew who my representative was . I did and the gentleman left to find him . Once D'Angelo came in he went to his post and began scrolling on his phone . I saw the name tag and realized that must be my person . I approached them and told him I had an appointment and he found it I explained that this was my first oil change and that's the only service I I'm here to do as it was a new vehicle . The invoice was $ $160 . I was shocked! I told him that the cost of the oil change should not be that much and I also had a coupon from his website . He then adjusted the invoice again it was still higher than what was mentioned on the website. I, again sad that is not the amount mentioned on the website and why does it have to be this high . He said the coupon can be I did that check out that would reflect the correct price. During my weight I asked to use the restroom . Omg! It was a dingy, dirty, smelly unisex bathroom with a yellow stained urinal and dim lights . It look like something out of a horror movie . It was disgusting . I did not use it . It took 3 hours later before my car was ready and repeated ask off D'Angelo who was mostly on his phone for updates . This long wait time had me missed an appointment . At checkout the invoice was not correct and the coupon was not applied . Again, I mentioned this he then had to make another adjustment and at this point I was so done I just wanted to leave. The invoice again still high with the adjusted coupon but due to my frustration I could not bear to stay there a minute longer . I asked to speak with the manager of whom he said was not available nor did he provide his name . I would not recommend this dealership service department . It was hard to find , unkept, and staff who seemed to be disengaged . He did mention that they were having a party perhaps he was upset that I was keeping him from it . read more

Rick Case Kia charged me over $200.00 per hr for repairs on my car that probably cost $10.00. I feel that's appalling. I ended up paying $2600.00 for that repair. I see reports online that say they only charge $100.00 per hr. I won't be going back there and I have been doing business with them for over 15 years. I never saw that coming as they used to be reasonable. Never again. read more

I'm honestly not suprised they have such a low rating at this location. This is my first time as a Kia owner I bought a 2024 Kia less than a month ago from mall of ga Kia , but I came to Duluth Kia due to a tire issue. When I arrived I was greeted with over 10 cars infront of the service station with nobody in the vehicles I drove around and attempted to ask the mechanics where I go to get serviced and they closed the garage in my face , I proceeded to walk inside the sales dept where a group of 5-6 salesmen were sitting down I asked them about where to go to get my car serviced for my tire and after being ignored for what felt like 5 mins they asked me what was wrong with my tire I told them I had a nail in it and they proceeded to tell me I would have to replace my whole tire and I had to wait behind 10 empty cars to do it when I get in the service line a random salesman opens my trunk and looks around in there. The whole Experience made me very uncomfortable and regretful for joining the Kia family. read more

First thing sales guy asks me is when my husband will come. Offensive. Not a good start. I make my own money and don't need my husband to help me pick out a car or pay for it! What year is this? I know what car I want. They don't have the trim level/color I really want. Salesman says he will research inventory at other dealers and see what's on the way & get back to me. Two days, no update. I email. Ghosted. Day 4 I text. He says he didn't get my email. Hasn't looked for inventory. I asked him to send me the window sticker for the 'green one.' It's oddly cool, maybe?! Says he will email it and verifies my email address. Never get it. Meanwhile - I search websites of 15+ kia dealers in GA, as well as some in AL, SC, FL. I text kia guy back- make a cash offer for one in a color I don't really want, but supply is scarce. No answer. Finally I hear back. I again offer cash. He says -can't you please finance at least some of it?? He says no to the offer. Gives me a price about $3500 over MSRP. I say- my dude- that's a LOT of floor mats & undercoating!! No sale. read more

Rick Case Kia in Duluth is my family's new go to dealership! Over the past couple of days, Salesperson Destinee Waiters and Sales Manager Michael McKinley did a remarkable job yesterday assisting my parents and me with my parents' first car purchase in two decades. From Destinee's very thoughtful attention to presenting the 2024 Kia Seltos to my parents to the service and the support we received from Michael, we appreciated the extra value we received from this team. We're looking forward to working with them in the future. read more

Rick Case Kia - Car Dealers Near Me - Duluth, Georgia

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Bought a used low mileage 2023 Kia Sportage 3 months ago (drove it 2000 miles). A few days ago it began stalling when stopped at red lights. Called Rick Case Service Center to schedule service. Earliest date to run a diagnostic is in 5 weeks. Not even to fix it. read more

Monique,go see her please,she's one of sale person she knows her stufffir sure and very helpful

Stay away!!! Huge disappointment! My husband is in the market to buy a 2022 Telluride. He's been talking to David Coleman, salesman. He and my husband have been going back and forth. My husband wants to trade in his 2020 Chevy Silverado 4x4 with 27,500K miles, but the sales manager refuses to negotiate. He is set on his price and will not budge, at all. They made us a written offer, but refused to honor it. My husband said he would do it, but they pulled back on it. Taking our business elsewhere and WILL NOT BE BACK, nor will we recommend them to anyone we know! Update: My husband purchased a 2922 Telluride from Bulldog KiA in Athens for a great price and trade-in value. AVOID Rick Case KiA at all costs!!! read more

This rating is for good customer service from Lane. My daughter bought her first car a week ago from Rick Case. We got it home and it has a few problems that need to be addressed. At first, I was unsure about the response I got when I called in to speak with our sales rep. However, Lane stepped in to work with me and make this a experience better. Although, we do not have the car back yet, they are going to fix it to make it right and gave me a car to drive in the interim. Hopefully this will be taken care of in a timely manner. read more

A MONTH. A MONTH. The lack of communication is absurd, ridiculous, abysmal, laughable. I brought my car in on 2/10 to get it repaired, the oil sensor was broken and the AC was not working. I got my car back on 2/19. On 2/23, I noticed the AC was not working still and sent Joshua Bass a text asking for a call back, per a text I had received asking for me to contact him if I had any issues. On 2/26, I call his phone and left a voicemail asking him to call me back. On 2/28, I submitted a "contact me" request on their website. On 3/01, I called the main number and asked to speak to someone (Joshua Bass) and was told no one was available and I would get a call back. On 3/05, I called the main number and demanded to speak to someone. I FINALLY received a call back from Wesley. I bring my car up there and drop off. Joshua Bass is there and I inquire why no one could be bothered to return my call. He informed me he gets hundreds if not thousands of calls a day and it can take weeks. He offered no apology, handed me a card, and more or less brushed me off. On 3/06, it is discovered my car is leaking Freon still. They replaced the part they previously replaced and ask me to wait a day so they can verify it is fixed. On 3/07, it is discovered my evaporator has a leak (which aren't they supposed to have a life span of 10-15 years?! WTF). And I am quoted $2600 to repair this. I ask Wesley what sort of discounts may be available given that absurd hardship I have had in getting any responses. Backlog is one thing. Completely not responding to clients and ignoring them is something entirely else. Wesley told me he would have to kick this back to Joshua Bass and to expect a call from him first thing next day. 3/08 NOTHING. AGAIN. 3/09, left another message and wrote the GM an email (have YET to receive a response from him.) 3/11, called back to back to back 10 times before finally reaching Joshua Bass. Discovered I had a warranty that covered the repair, was told they would order the part. Takes about 6-8 hours to repair. 3/12 received a TEXT MESSAGE, not a call, from Zack that stated, " I am following up on a voicemail we received. We apologize for any delay in response. We're experiencing a high volume of clients, wait times for assistance are longer than usual. If you still in need of assistance, please response with inquire." I have NO IDEA WHICH message he was responding to, but it had been several days later after leaving my last message as I just started calling, hanging up, and recalling over and over again since I was not receiving any call backs. 3/14 was advised the part would arrive on 3/18 3/18 at 9:58 am was told the technician would be starting on the repair in the afternoon. Here it is, now March 21st, STILL without my car and the last update I had was 3/18 that they were starting on my car and the ETA would be 6-8 hours for the repair. Took FIVE (5) calls to reach anyone before being told I would get a call back. Lord knows when that will be. Warranty will only cover ONE (1) day of a rental, so I have been without a car, grand total of TWENTY SIX (26) days for a repair that I have been told will only take 6-8 hours, have had a hard time reaching anyone, communication is absurd, I have been offered NOTHING to make any of the hardships right, I have been gaslight, ghosted, ignored, and am at my wits ends. Once a loyal customer, I will NEVER be going back. Do not walk. RUN from their service department. read more