Lots of negative reviews for service department on yelp BUT I can tell you WHO made it right and that was my Service Advisor Brandi S. She was with me every step of the way, kept in close contact, i had a question she could answer and was going to get the answer, very personable when I spoke with her verbally. I wasn't feeling the best and she even took time to ask how I was feeling on each call. There was a minor mistake made with the brand of tire I wanted vs what brand was placed on my car BUT again Brandi was going to make it right beyond my expectations... she was insistent. Loved Service department videos of inspecting the car (Tech Kasim B.) where he showed me what was happening and why he recommended things.... Im a visual person and I was like OHHHH .. yes need to repair/fix that. I would have given 5 stars simply because of BRANDI S. but the mix up with the tire brand is why the 4 stars. Brandi and Kasim if you read this - THANK YOU from a new customer at Rick Case Kia to a see you next visit customer. read more

Worst experience ever I took my car in on Tuesday the service consultant then told me my car is going to be ready the next day,one week later my car is still not ready. And the sad part is no one had called me to let me know what's going on with my car I'm the one have to keep calling them everyday. read more

2021 KIA Sorrento with 22,000 miles broke down at 1:45pm on a busy highway. Roadside assistance call was placed, and after numerous calls to KIA Roadside assistance and the tow truck company that KIA stated they dispatched, neither company KIA or tow truck company had their story straight. EXAMPLE KIA made the service call but didn't pay the tow company which resulted the customer at the vehicle for 6+ hours @ 93 degree temperature and with no idea the text from the Towing company stated they were minutes out which resulted in a 8pm pick up. That's the beginning. A vehicle that is supposed to be the top of the line will need to be left with a (2) month turn around and no loaner vehicle. Unemployed Veteran with (2) main vehicles with possible interviews that won't be able to attend due to not having this vehicle. Thanks alot KIA Next stop KIA corporate read more

Avoid taking your vehicle to their service department. Worst customer service I have ever received. No communication and even if you have an appointment, that doesn't mean they will see your vehicle the same day. They will hold your vehicle with no update. Save yourself the hassle. read more

Would not use their service department. Had it in before for oil leak. After spending 900.00 got car back. 2 days later the engine splash shield that goes under the car fell off while driving down the road. Was obviously not reinstalled properly. Now the car has a bad alternator. 3 weeks to get appointment to replace a warranty part. Which means I cant drive the car for 3 weeks and will have to get a rental. Will be cheaper to replace the alternator and pay for it. They do not care about their customers read more

I had to wait over 1.5 months to get an appointment for a couple recalls on my 2022 Kia Telluride. I dropped car the night before for an 8AM appointment. They call me at 3:00PM to ask me what the problem is! I had left a detailed note in a ziplock baggie with the key and photocopies of the recall letters I received. They then tell me I must leave it there for 12+ days just to have it looked at! Oh and no loaner cars available but if the recall work gets approved they will typically reimburse you up to $40 per day for a rental. I cannot find a rental for $40 per day - Need an suv. If I pick the car up during that 12 days they cancel the ticket! Then there is an indefinite wait for the work to actually get done after the 12+ day wait for evaluation! How do they do business like this? Crappy customer service! read more

I was giving Rick Case Kia in Duluth a chance to make things right, but that is not happening. I urge you not to buy a car from this dealership. And this is simply because of their service department. Unreliable, and will not return calls. My 2019 Kia Optima, with only 53,000 miles had transmission issues. They kept my car for 6 weeks, and never provided me a loaner vehicle. After I picked up the vehicle, the same problem has occurred, and now they will not respond to any of my messages. I'm not going to name anyone out of respect for privacy, but BUYER BEWARE OF THIS DEALERSHIP. read more

Do NOT bring your car here for a oil change service. Unless you like to spend all day at the dealership waiting. I was told by Kia when I purchased my car that I needed to get my services done at the Kia dealership to keep my warranty. Making an appointment here on a Saturday took 1 month. You literally can't get in here on a Saturday without waiting a month. What is the point of making an appt if they are "backed up". They are always "backed up". I'm going on 3 hours waiting for a OIL CHANGE!!! 3 hours!!! This is my last time coming here. I'm done. Love my car, hate the Kia service department. I'll go to Jiffy Lube and be done in 20 minutes. What a waste of my time. Unreal. read more

I wish I had listened to these reviews. I bought a car on Saturday, Sept 30, 2023. The 2nd time I used it, the door handle fell off. I brought the car back, and they had to order the parts, but forgot to tell me until I noticed the door handle still wasn't there. I called the next day and service couldn't tell me if they got the part. I called back and asked to speak to manager and the hispanic guy answering the phone hung up on me, because I was upset that their service department couldn't help. read more

I would like to give no stars for the Service Dept is unorganized and not a professionally run operation. Purchased Kia Telluride at Rick Case Gwinnett Place Mall. When the SUV is brought in for service, there's no customer service. While agents register the car and promise to get back with you, they don't. I had to call repeatedly into their call center (which serves many instate and out of state dealerships). They repeatedly took my name, number, promising a return call. I never received calls and had to drive back to the dealership to find the car service was completed. For a passenger mirror replacement, dropped off the car and then was told to pick it back up later that day so they could order the part. Waited over a week and called to find out the part had already been delivered and I could schedule another a service appointment. There was no plan to contact us to tell us the part had arrived. So we had to schedule yet another appointment to bring the car back in again for its repair. On one call into the call center, asked to stay online until I spoke with a human being on location in the service department. While the operator was nice, I was on hold for over 30 minutes, and 15 minutes into the call decided to drive back to the dealership to find out the car was ready. My husband and I even tried texting and calling the service rep without return calls. Unfortunately, this is a common occurrence and we will be looking elsewhere for professional service delivery. It's totally unacceptable. read more

A few months ago I took my 2014 Kia Soul in for "recall" they claimed to have fix the problem, less than a mile away it shut-off again has its been doing that since over a year ago, prior to which I still couldn't drive it for over a year when I couldn't get it started and Kia Cobb wouldn't do anything because it couldn't turn on...so after years of taking uber/lyft to go to and from work I'm really fed up with Kia. So no I don't recommend ANY KIA DEALER PERIOD. If it's recalled and can't drive...come on Kia what gives. read more

Our Customers are Our Friends (or some other title) book by Rick Case was prominently placed on the table I was brought over to upon arriving. I think they place it to mock potential clients. Do yourself a favor, and when calling here, just be sure you get confirmation you are speaking with someone onsite, as you likely will first get the company's general call center in FL. Those folks have no idea of the true inventory in Duluth. I went to test drive a car, after calling two different times the same day to verify the car was there (including right before I left home to go there), using the stock number from their online site. Both times, I was assured it was. That was false info though. The car was sold the day prior. The sales folk seemed friendly enough, but sorry was all they could offer. DON'T WASTE YOUR TIME, GAS, AND EFFORT as I did. read more

Tyreeq was the best car salesman he had in over 50 years in buying cars. He listened to my needs for my wife that she needed. He took the time to show me all the features that the car has and even when we did the test drive he showed us all the safety features and the difference in the modes was hands on teaching us all the features. I highly recommend this dealership as well as Tyreeq Thomas. read more

Rick Case Kia - My new car - Car Dealers Near Me - Duluth, Georgia

Never get good service. Dishonest and disrespectful staff. I regret having bought a car here each time I have to deal with the service department. read more

2014 Kia Optima My car stalled due to basically every open recall out. My engine needed to be replaced along with other things. Appointment took about a month but once there all work was done in less than two weeks. No cost. I never heard from my service advisor until it was ready...but I guess that was ok. My fuel line was damaged in the process of the service..allegedly. Took another month to get my car in to be seen but once there it took a couple of days to fix. Service manager Chris was awesome and did not charge me for the repair since it was probably done while being fixed there. read more

DO NOT TAKE YOUR CAR HERE FOR SERVICE!! They've had my car for almost 5 weeks. They simply do not return calls or answer their phone, ever. Our service advisor is Tatiana and her boss is Josh, and neither one of them call you back. I just want a simple update or estimate when the car will be done. At times I've left 5 or 6 voicemails for both of them and they DO NOT return calls. read more

I had my 2015 Kia optima hybrid towed to Rick Case for service after it broke down with an engine related issue. Yesterday, March 21, marked six weeks - and still no diagnosis. And the proactive updates stopped long ago. welcome to limbo ... read more

Came for an oil change and our service person was Hunter. He was so nice and updated us on everything going on.

I had a wonderful experience with buying my vehicle from Rick Case Kia, thanks to Marvin. He's a phenomenal salesman, thanks for a wonderful experience! ​ read more

I am currently in the process of getting this issue resolved with this dealership. I am never able to get anyone on the phone nor email response, so I have filed a complaint with the BBB. I purchased a vehicle from Rick Case last year and noticed. There was a $3000. down payment, but looking over my contract I noticed that the $3000. was added to the final sales price. Instead of my balance decreasing by $3000., by balance increased by $3000. I have reached out yet again and I still have not rec a response. My next step will be contacting a lawyer because this is completely WRONG of them. I basically paid to give my money away????? read more

Saw lots of options under $10,000 on the website. Made it very clear what my credit score was, down payments etc. never saw a car I asked for specifically. Was told it was sold. More than once we drove past it on the lot. I didn't see one car under $10,000. Pushy. Get home to see 8 hard inquires on my credit alone from one afternoon to see 3 cars. Only 3 options. Of those options, one had major cosmetic damage and basic features, had live roaches in it for the test drive. I feel like they added a bunch of unexpected inquiries to my credit for absolutely nothing, just to keep pushing my boyfriend to co-sign, and we still didn't see options. FYI. I TOLD THEM what my credit looked like. They told me they work with ALL credit. In caps. After I TOLD them I was subprime. Told me there was nothing they could do for me at all. PREDATORY. STAY AWAY. read more

Horrible staff and horrible customer service. My brakes failed after a brake job and they 'fixed' the issue but I needed new brakes less than 9 months later. They are refusing to refund me for the janky brake job because I drove 10,000 miles when they should hve at the very least lasted 30,000 according to their very own guidelines. read more

Bought my husband the 2024 Kia K5 GT. Sales with Sasa was excellent. It's the treatment you received after sales is completed. Finance Guy John Yi convinced us on the GAP and Extended Warranty, decided to refinance auto loan with the Credit Union (better rate). We requested for these services to be cancelled over phone, via email and in writing (submitted cancellation form) since the new loan comes with it. John ignores all emails and requests since 10/02/23. Contacted the company myself and John NEVER sent in anything for cancellation and a week later nothing. The company still needs the dealership This is ridiculous!!!!!!!!!!!!!!! 10/09/23-I have requested for a call back from the Finance Manager (Michael). I will update this review and resolution, if that happens. From Extended Warranty Company: Your contract W3RCK 99900025369 is still in Held Status. Please contact the selling dealer to assist with cancel request. read more

I bought a preowned Kia Sorento with 30k miles on it. The engine blew at 108k. The warranty company tried everything they could to get out of paying for it but I had all my service records in the glove box. I ended up paying $2,500 instead of the $500 deductible it said in the warranty paperwork. At 133k miles the engine blew again. I'm currently on the side of the road waiting for a tow truck. I really feel like they put a used motor in my car cause there is no reason why it should've had any issues with it. What makes it worse is when I called the service department they said my new motor is 6k miles past warranty and that id need a new motor. Will definitely not do business with them again. Worst part is I just paid it off last month. I'll never do business with them again and I sure won't ever buy another Kia. Don't be fooled by the warranty they offer because they will not honor it. read more

No pressure sales. Marvin took his time to answer our questions about the vehicle functions. Rick Case is the place to buy your Kia.

I purchased a car from Rick Case Kia brand new. I have had issues with it since it was purchased. It turned out to be a lemon. When I contacted the dealership about it and what was going on they acted reluctant to help or even explain the process. I tell you what when I went in there to spend my money they were more than happy to assist. Now with several recalls of which I had to go to other dealership to get repaired. I was recommended by family to use Rick Case, over 50 miles from my residence mind you. Let's just say thanks for everything and nothing. I was taught a lesson today. I, nor family and friends, will deal with your company or any of your dealerships again. Have a blessed and pleasant day. Thanks for listening. read more

How to lose a customer for life.... I took my vehicle in for a scheduled recall appointment that took 6 weeks to get. We get there only to be told their computer system had been hacked and they could not do the service and I'd have to reschedule. Of course they could not reschedule because the system had been hacked and I'd have to call back in a week or so to reschedule. A week or so later, I get an email telling me that they were sorry that I missed my appointment please reschedule. Fast forward a few months, the recalls still have not been completed due to not being able to get an appointment that is convenient. Now the car breaks down and we have to have it towed to the dealership on a Sunday. We left the key with a detailed message at the night drop off area. Called the next morning to inquire...no answer. Left a message, no return call. My husband goes by the dealership to inquire and they say it could be up to 2 weeks before they can even look at it. When you call this dealership their automated answer is "where everyone is treated as they would their best friend". If this is how they treat their friends, I'd hate to be one. I'd give them zero stars but one is as low as I can go. read more

Went in there to purchase a vehicle the sales person Marvin was amazing and very helpful but the management there was pure rude and very not helpful very unprofessional I called Marvin back and told him he did an amazing job and he cannot help how rude his sales Manager was read more

They simply don't keep their promises or care about their customers. You've run my credit - why do I have to call you repeatedly and leave messages in order to find out what my terms are? Why do you say you'll email me over the details I need to move forward with my purchase and then ghost me? I've never dealt with such an unprofessional car dealership and they've turned me off to Kia for good. read more

Please don't waste your time going to Rick Case Kia. Employees are rude and give false information over the phone.

liars won't return calls. so let me start my sorento had a few recalls hi took my Sorrento in and also asked them to check the door. It has been sticking and won't open properly. The gentleman called me on the phone and indicated that it would be $700 to fix. Ask him why what was the problem? He said that the piece on the inside has been worn out it is not functioning properly I quote, it was worn out when I picked up the car I asked them not to fix it that I would contact Kia corporate and show them that it was worn out as what he told me that it was a safety issue and should covered. He then sat right in front of me and changed his report to the customer has force the door open and broke the piece which is totally not what he said on the phone as I am lucky and I record every phone call. These people are liars and cheats. They try to steal your money to fix every small thing that should be covered under warranty. It's a door a back door that is a safety issue. There's no way that we have worn out the door by just opening it. take your vehicle to this location. mr. D'Angelo johnsin was my service advisor. He is a liar and a cheat. read more

If I could leave a BIG FAT 0 in place of 1 star I would! Absolutely the worst customer service I have experienced at any dealership!!! I was treated like an ugly stepchild today when I picked up my car. My Advisor Brandi knew how upset I was with things and did not care. Did not offer to speak to manager. She actually pushed me off onto the assistant manager to pay and was on her cell phone the entire time! Oh and I asked to speak to service manager he walked in saw how upset I was and walked the hell out to let his assistant manager who was on lunch break deal with me. I have never felt worse as a customer. Way to go guys! I paid $672 for my car to sit on a lot for 5 days to then try and be ripped off for $7000 worth of labor and parts. No one called to discuss it with me. Just sent the estimated costs for me to approve. Was never told when I dropped it off that they would need the car for 5 days so had to spend money on UBeR rides that I did not have. To run a business COMMUNICATION is key. Something this place clearly lacks. You lie on your pre- recorded calls that say "at Rick case we treat you like a best friend". Man I don't want to be ANY BEST FRIEND OF YOURS! read more

Deceitful bait and switch tactics. i thought companies had come further than this by 2021 but if you want that 1970's car dealership experience than come on down to Rick Case Kia! I had texted them about a particular car and drove an hour with the family to test drive. When I get there surprisingly all the cars just sold! If you want to earn business you don't lie to your customers. read more

Our Kia stopped working one day, and we had to tow the vehicle to Rick Case Kia. No one I know likes taking their car to the service station, but I thank God that we were paired with our advisor Leslene Jordan. She helped us tremendously. Thank you so much for your service! read more

Outstanding service from Marvin. You guys need to give him a huge raise in pay & a huge bonus!

We will never buy from Rick case again and we want to warn everyone we have had over a year of aweful service from the service department, leading up to them not being able to fix our car after making two appointments and say we have to leave it for 13 days just for a diagnostic and Brandi lied on her documentation for what she told us . Do not let her be your service representative. read more

Wow! I should have read all the reviews before taking my new 2020 Kia Telluride to this place. Told the service guy that I was hearing a noise in the back on the right side. Sounds like something is loose. Dropped my vehicle off at 830am and didn't hear from them around 145pm. When I spoke to the service rep he said they didn't hear anything. When I arrived at the dealership about 205pm he said they only heard the noise 1 time. As soon as I pulled off and turned the corner I heard it again and again. So what I have determined is that the dealership lack experience. Now I have to go to the dealership where I purchased my vehicle and he agreed. Go figure! Convenience is not always the best choice. Shame on me. read more

steph is back!!! & hes in sales!!!! heavenly god in that department!! makes it happen for you!!! best thing since sliced bread. read more

Do not under any circumstances buy a vehicle from this place. Do not ever service your vehicle at this place. My car has been in the shop 5+ times in the first three months of purchase. I purchased a 2021 Kia Sorrento hybrid back at the end of January. First the car is OK it does stall quite a bit and loses power before taking off at red lights but this isn't about the car. After the first few weeks I had a flat tire and took it in during its first service. While they had the car and change the tire for me which I had to pay full price for the scratched the rim. Shortly after this I noticed the screen just cuts out completely. This vehicle is less than two months old. So I made an appointment to get the wheel fixed and the screen replaced. I'll drop it off and they say it will take less than two days, two days later neither has been fixed. They return the car to me to order more parts so I have to take it up to weeks later. I'll drop it off on Monday and evidently it was fixed in one day but no one called me. I had to follow up to see where my car was and they said I know no one called you it was ready two days ago. When I picked up the vehicle they hit the door panel putting in the new radio screen so now I'm taking the vehicle up there once again. Every time it's not their fault they blame it on someone else. Do not buy a vehicle from these people whatsoever. Do not buy a vehicle from these people. Go somewhere or you will be treated with respect and people that are proud to sell there brand. When the screen went out the service manager said "well that's Kia not me" If I buy the vehicle from you it is your fault. Do not buy a vehicle from these people read more

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My baby finally got a new car. This place was exceptional. The staff was extremely helpful and very friendly. We've dealt with them for four days straight until we agreed on price. Brand new Hyundai Elantra. The gas mileage is fantastic. It averages between 28mi-36mi per gallon. It has a back up camera, touch screen, Bluetooth, XM radio, cruise control, steering controls for the radio, snow control and... After hard negotiations they threw free leather seats. They will be installed sometimes next week in whatever color she chooses. Joseph was the sale representative and Brian was his manager. Both of them were great, helpful and very professional. Thank you guys! read more

Rick Case Kia - Hunday Elantra - Car Dealers Near Me - Duluth, Georgia

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