I had a great experience! I can be very indecisive, but they were patient and allowed me to take my…read moretime when purchasing my car. Antoine initially helped me, and when I needed service support, Orlando stepped in and was amazing. He answered all of my questions and handled everything quickly and efficiently. I truly appreciate the excellent customer service

Recently had a great experience here with Lens. Never felt pushy, or persuaded and he was there to…read morehelp in any way along the way. A phone call away for any questions we had. The space itself is huge and was actually an old Fry's building which makes sense when you pull up. Plenty of guest parking available directly in front of the entrance. Inside there is tons of seating spread out throughout, along with a little kitchenette with complimentary waters and coffee available. TVs also, and some had kids channels on to keep the littles entertained for a bit. Everything felt clean, organized, and the whole process was fairly smooth. Thank you Echo Park!

I highly recommend Rick Case Duluth. As a first-time buyer, I was so nervous, but the team made the…read moreexperience smooth and comfortable from start to finish. Dimitri was the first person I spoke to over the phone. He patiently answered all my questions, helped schedule my test drive, and welcomed us warmly when we arrived. He set the tone for a very positive experience. Henry took us out on the test drive and was incredibly kind, calm, and reassuring. He explained everything clearly, made sure I felt comfortable, and never made me feel pressured. Both Dimitri and Henry were genuinely helpful and professional, and I'm really grateful for how they supported me through the process.

I recently purchased a Certified Pre-Owned Hyundai Ioniq 5 from Rick Case Hyundai and,…read moreunfortunately, my experience after taking delivery of the vehicle has been disappointing. During the sales process, my salesperson, Adrian Custodio, was responsive and attentive. However, once the purchase was completed, communication became extremely difficult. Questions and concerns were only addressed after repeated follow-up calls to the dealership requesting to speak with him directly. When I first viewed the vehicle, there was a charging cable stored in the rear cargo compartment. After bringing the vehicle home, I discovered the cable was no longer included. When I contacted the dealership for clarification, I was given conflicting information and made to feel as though my expectation that an electric vehicle would include a charging cable was unreasonable. Unfortunately, no satisfactory resolution was provided. I also attempted to speak with a manager regarding my concerns and was directed to Steve Fricks, but I never received a response despite my efforts to reach out. Additionally, I took delivery of the vehicle during a heavy rainstorm and quickly discovered that the windshield wipers were not performing adequately, making visibility difficult. When I asked about having them replaced, I was informed that the service department had already deemed them acceptable. What has been most frustrating is the lack of communication, accountability, and customer support after the sale was finalized. As a long-time Hyundai customer who has purchased multiple Hyundai vehicles over the years, this has been the least satisfactory dealership experience I have encountered. While I am happy with the vehicle itself, the post-sale customer service has left a great deal to be desired. As a result, I plan to have my future maintenance and service work performed at a different Hyundai dealership.

Excellent all around service from top to bottom from World Auto. Shout out to my guy Naj, Oliver,…read moreand honestly the whole staff. I never felt pressure to buy anything throughout the whole process and when we did strike a deal I was more than happy that they worked with me with the out the door price. If you're looking for true professionalism & genuine people who actually care about you and are not just looking to make their next transaction, look no further than World Auto!

I first found out about World Auto on Edmonds Used Cars website. They had a van for sale that was…read morelisted as a "great price". When I picked up the van, I told them I wanted to take it to a mechanic to have it inspected before I purchased. The, sales associate, Adam asked if it's within 10 miles radius and it was. After the new car inspection the mechanic said the car was a great purchased, so we got it! It's been great ever since! Also, a week later Adam contacted me and said he had an extra key for the van which was so needed! I appreciated the honesty, and transparency throughout the whole process! Thank you, Adam!

I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me…read more Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to.

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty…read moredecent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.

Donte and Brian did a great job! The van I bought got inspected that same day and they delivered…read moregetting me a great monthly payment. I highly recommend getting your vehicle from these guys!

We purchased a used car for more than $50k here. We obtained a pre-purchase inspection, which…read moreindicated multiple problems (including dry-rotted tires). Autoplex agreed to repair these issues and replace the tires prior to our purchase; however, they refused to provide any written documentation that they had completed the promised work. They instead encouraged me to trust that it had been done and to lean on their 3k mile warranty. We did, only to later discover that there were still 2 dry rotted tires and half of the repairs hadn't been done (and those that were done were done improperly). Less than a month after closing, I've spent more than $2k on repairs they had agreed to do, and I have yet another appointment to bring the car into another shop next weekend. It took multiple calls to eventually reach Lionel, who promised a partial reimbursement. This reimbursement hasn't come. I'm preparing a complaint with the GA Board of Used Motor Vehicle Dealers ( https://sos.ga.gov/sites/default/files/forms/35%20Form%20-%20Complaint.pdf ) and the AG's Consumer Protection Division ( https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint/consumer-complaint-form#no-back ). Since it looks like my issues are a common theme, I hope others will do the same.

BUYERS BEWARE YOU DO…read moreNOT WANT TO BUY A VEHICLE FROM ANY GRAVITY AUTO!!!! Sale was deceptive bought 2016 Lexus GX460 on 09/17/2024. I Live 2.5 hours away.. They failed in every aspect of sales, service and integrity!! List of lies Said the car went through a multi-point inspection and passed everything. Spoiler Over $12,000 dollars of repairs needed Said the tire pressure light was on because it needed new tires and offered me to come back to get them when I came back to get the seat handle repaired. Was told he was throwing in a dealer warranty for major systems as well as a key replacement warranty. Actuality $1,000 added to the online price but didn't mention until after paperwork and approval. I came back and got the new tires. Light was still on. Was told it should go off on it's own after driving it some. Got the seat handle replaced and the technician put a hole in the middle seat. They tried to say it was already there, but you could tell it was a fresh puncture. Then they tried to blame it on a car set. After I showed them that the car seats dimensions and design didn't align with the puncture, they agreed to fix it for me whenever I came back to Duluth. DOWC (Dealer Owned Warranty Company) warranty: going back through my paperwork I see where I was charged over $2500 dollars for the warranty and $1500 dollars for key replacement. (I don't know any key that costs $1500 dollars!) I take accountability for not going over the paperwork again but that leads me to another thing. They take all day and forever to do nothing on purpose so that you will pay less attention to detail because you are ready to go. Multi-point inspection could not have been done it would not have passed. After a year and 2 months driving less than 10,000 miles the only thing that passed inspection were the tires. Over $12,000 dollars of repairs needed 1 year and 2 months after owning the car: Check engine light comes on, I take it to the Lexus dealership, and they tell me I need a transmission rebuild. They notify the warranty company to submit a claim for repairs. It is immediately declined because, " I am within 50 miles of the Gravity auto Roswell dealerships service center" they will pay $125 towards having it towed. I get to the dealership, they clear the check engine light and tell me I must wait until it comes back on. Car is driving fine but the RPM's stays high a little longer than usual to change to the next gear. It comes back on. I drop it off to the Roswell Gravity auto service center. Thursday 3/12/26. Tuesday 3/17/26 I get a text and a phone call saying they did a multi-point inspection and gave the results. Warranty company only approved front wheel bearing replacement and that I would have to pay $514.44 for a transmission flush to see if that would repair the issue before they would pay for a transmission rebuild and to approve or decline. I approved of course what other choice did I have? The next day they call me and said they were done and that the flush repaired the issue. I scheduled to pick up that Saturday since I lived 2.5 hours away. They close early on Saturdays, so I paid in advance and he left my key at the dealership along with my paperwork. First 17 minutes of driving the car seemed ok. Then it started making a clicking noise that sounds like you putting a card in your bicycle tire while it's spinning. When we got on the highway, after acceleration when you let off of the gas the car would stall as if you were pressing the brake. Had none of these issues before taking it to them.

Had an amazing car buying experience, at the Gravity Autos Duluth location. AJ, Cass and Chris were…read moreamazing! I would highly recommend this dealership if you're in the market for a luxury vehicle..

I had my Kia Soul serviced today by Rick Case Kia today. I was immediately greeted when drove to…read morethe service area by a very pleasant black gentleman. When I went to the service desk, Westley Hudgins quickly helped me with the recall and regular maintenance on my vehicle. My daughter in law came to pick me up since the work would take several hours. I am on a walker due to a very serious car accident. Brandy had a gentleman move a vehicle so get my walker around it. She also walked me to the vehicle and personally helped me get my feet up in the vehicle without me ever asking her to do so. I appreciate everyone's kindness and professionalism. Westley texted me and let me know when my vehicle was ready to be picked up. I appreciate this dealership and their staff. Great Job everyone! Natalie

This is the worst dealership I have ever dealt with. Reached out regarding a car and they…read moreconfirmed the car was there and available for purchase. I said that I was coming with an intent to purchase. When I got there, I heard multiple excuses from the car was not there to the car was sold earlier in the day. I confirmed that the car was there and available for purchase just 30 minutes earlier before I left my house to purchase the car. As far as I am concerned they are a bunch liars! I will never, ever consider purchasing a car from any Rick Case dealership if this is how they conduct business.