I highly recommend Rick Case Duluth. As a first-time buyer, I was so nervous, but the team made the experience smooth and comfortable from start to finish. Dimitri was the first person I spoke to over the phone. He patiently answered all my questions, helped schedule my test drive, and welcomed us warmly when we arrived. He set the tone for a very positive experience. Henry took us out on the test drive and was incredibly kind, calm, and reassuring. He explained everything clearly, made sure I felt comfortable, and never made me feel pressured. Both Dimitri and Henry were genuinely helpful and professional, and I'm really grateful for how they supported me through the process. read more

I recently purchased a Certified Pre-Owned Hyundai Ioniq 5 from Rick Case Hyundai and, unfortunately, my experience after taking delivery of the vehicle has been disappointing. During the sales process, my salesperson, Adrian Custodio, was responsive and attentive. However, once the purchase was completed, communication became extremely difficult. Questions and concerns were only addressed after repeated follow-up calls to the dealership requesting to speak with him directly. When I first viewed the vehicle, there was a charging cable stored in the rear cargo compartment. After bringing the vehicle home, I discovered the cable was no longer included. When I contacted the dealership for clarification, I was given conflicting information and made to feel as though my expectation that an electric vehicle would include a charging cable was unreasonable. Unfortunately, no satisfactory resolution was provided. I also attempted to speak with a manager regarding my concerns and was directed to Steve Fricks, but I never received a response despite my efforts to reach out. Additionally, I took delivery of the vehicle during a heavy rainstorm and quickly discovered that the windshield wipers were not performing adequately, making visibility difficult. When I asked about having them replaced, I was informed that the service department had already deemed them acceptable. What has been most frustrating is the lack of communication, accountability, and customer support after the sale was finalized. As a long-time Hyundai customer who has purchased multiple Hyundai vehicles over the years, this has been the least satisfactory dealership experience I have encountered. While I am happy with the vehicle itself, the post-sale customer service has left a great deal to be desired. As a result, I plan to have my future maintenance and service work performed at a different Hyundai dealership. read more

The service center seems very busy all the time, so you don't get good service in return. I know that's the money maker for a dealership, but poor communication equals unhappy customers. read more

***Edited to add: 8 hours after pick up for the SECOND TIME AND THE SCREEN JUST STOPPED WORKING*** We dropped off my Genesis (still under warranty) bc the all wheel drive light came on. We did not receive a loaner. Communication was terrible, we would be told it would be ready the end of the week, then hear nothing, then be told the next day, then the next week, etc. Long story short, a part took a few weeks to arrive, then my car was "stuck on a broken lift but no one can come service the lift" and multiple other excuses we pulled out of the service department (there was little to no proactive communication). After almost 9 weeks we were able to make the 1+ hour drive to pick it up. The "promised" wash and wax (for the inconvenience) was not done...and ten minutes into the trip home the dash display went out. Turned around only to be told we would have to bring it back the next week. I know car dealerships are notoriously awful but this takes the cake. I would drive twice to distance to avoid dealing with these folks. It's a shame too - I love the vehicle, but the idea that Genesis (at this location at least) is a "luxury" brand is a joke. read more

Rick Case Hyundai Duluth - The screen of my Genesis once it was "fixed". Twice. - Car Dealers Near Me - Duluth, Georgia

I had the worst experiences ever at Genesis of Gwinnett ! Their review is a bit overstated! My car was supposedly "in service," but it was never actually serviced or checked. My notifications never notified me the entire time I dropped the car off until I called two 1/2 weeks later to check on the car, then got a panic alarm because they didn't even know where the car was stored! Despite this, I was slapped with a $276 service fee for absolutely nothing. That is unacceptable and feels like taking advantage of customers. The Service Manager, Tammy Baker, is by far the worst I've ever encountered in the automotive industry. She has a terrible attitude, no professionalism, and treats customers with complete disrespect. If this is who they have managing service, it speaks volumes about the entire dealership. The staff across the board from sales to service are unbelievably rude. There is no sense of care, no respect, and certainly no commitment to customer service. It's shocking that a luxury brand like Genesis would allow this kind of operation to carry its name. The public deserves to know how bad this dealership is operating. Charging for services that are never performed, disrespecting customers, and showing zero accountability is not only unprofessional but also unethical. I would strongly warn anyone considering doing business with Genesis of Gwinnett to go elsewhere. There are plenty of other dealers who value their customers' time and money! Mrs. Kiva Colbert read more

Rick Case Hyundai Duluth - Genesis Service center! - Car Dealers Near Me - Duluth, Georgia

Dealership owes me money and is ignoring me. I've reached out TWENTY times by phone asking for a Finance Manager to return my call so that I can see what the hold up is for getting my refund on an extended warranty I purchased and then canceled. They keep giving me the run around, telling me it takes 6-8 weeks. Guess how many weeks it's been as of today? TEN WEEKS! Why are you holding my money? read more

Please, whatever you do find a different Hyundai/Genesis dealership to go to. We bought a genesis from a 3rd party, very gently used with low miles. Still under warranty-manufacturer, and additional warranty was purchased on top of that plus a 6k bumper to bumper coverage from date of purchase was also included with the purchase. We had some issues with the power outlet and charging pad in the car and the parking sensor kept going off despite not being around anything. We took it here the first time and were told they couldn't figure out what was going on with the sensor because they couldn't replicate the problem. They ordered the parts to fix the charger issues. So we came to pick up the car while waiting for the part since they said it could be up to a week. When we arrived at the dealership, we found our car parked up to the side of a curb, not in a proper spot. So we inspected the car and saw that someone had hit the side of our bumper-small scratch. At this point, we went inside to talk to the dealership, however, the service department was already closed so the front desk said to call them in the morning. The next day we called and they said that looking at the camera, it looked like another customer hit our car and they are not responsible for that. Even though they have a written in print when we dropped our car off initially that they are not responsible for damage to the car if it was something out of their control. Which they claim that this was out of their control since another Customer hit our car. However, what was in their control was where they parked our car. Not in a designated parking spot, on random curb. So ultimately it was their fault bc they had control in where our car was parked. If it was in a proper spot and got hit, I would understand. They said they can look at the damage and maybe buff out the scratch however, they will not repaint/do touch up. A week later we returned, after the charger parts arrived, and also for them to assess the damage from the hit. They were able to buff out the scratch and fix the charger issue (small win). As the week went on, our sensor continuously went off. We recorded videos of everything and brought the car back to them. They worked it up and said that the sensor was not part of warranty due to "damage" of the sensor being pushed in. Even though there is no sign of damage around the sensor. Also, before we bought the car, a full inspection was done and a full history report was pulled, indicating no prior damage or accidents. Car had original paint; no signs of bodywork done. They said the sensor will cost about $1000, however, they recommend us replacing the whole bumper for $3000 bc that would be the preferred/proper way to repair it the issue. We asked if we can take it for a second opinion in which they said because it's not covered under warranty we would have to pay the diagnostic fee of $250 in order to pick up our car. At this point, we reached out to the original dealership we bought it from and several other people like the another Genesis dealership. We also reached out to Genesis warranty underwriting team, and the additional warranty company that is supposed to cover bumper-to-bumper for the first 6k miles from purchase. Everyone we spoke to all said that this should be something that is fixed under warranty because it could've been a manufacturer defect. And with colder weather the sensors can be triggered which is why it was sounding off more aggressively because the weather has been dropping but shouldn't be malfunctioning. Well, we finally got a hold of the manager of Rick case Hyundai, and she said that they will fix it under warranty. But they of course, they only fixed the sensor, not replaced the bumper, even though that's what they suggested would be the proper way to fix it when they expected us to pay out-of-pocket. After all of this we were asking around about rick case Hyundai, we've learned that this is a common thing they try to pull to avoid fixing things under warranty. I also have an Audi that I've had serviced with rick case here as well on several occasions and had a very terrible experience each time. But that will be in a different review. After our experience with Hyundai rick case, I've come to realize it wasn't just with Audi themselves. That was the problem it was the "Rick Case" name and how they do business. Will never go to any Rick Case establishment after having a terrible experience with 2 of his locations. read more

***Scammers and Very rude Customer Service! Stay Away! *** I have been a regular customer at Rick Case Hyundai, Duluth, primarily due to its proximity to my workplace. However, interactions with Service Advisor Andre Johnson have consistently been challenging, as he tends to be very difficult and rude, it always has been a challenge when faced with him. On one occasion, I experienced malfunctioning sensors immediately after having my rear bumper repaired. When I brought the vehicle in, they asked me to replace two rear and two front sensors, even though nothing happened to the front sensors till then, asking for an exorbitant charge of 4,500. The service fees alone was $750 for replacing each set of sensors. They couldn't justify why I had to do for the front, and their technician admitted there may not be any problem with the front ones and would like to do it for the rear first. Ok, let's see the funny part! They said that they need to run the car for 3 hrs to tune the replaced sensors. They charged $750 per each set replacement, this means that instead of replacing all the four together and run car once, they chose to run separately per each set of sensor. They could have been more creative to charge $750 per each sensor, meaning they could have charged $3000 for 4 sensors, thank Got they are yet not so smart, lol! STAY AWAY FRON RICK CASE HYUNDAI, DULUTH! HOWEVER, OTHER RICK CASE CENTERS ARE QUITE PLEASANT! read more

The service at Rick Chase is very good, they have a very comfortable waiting room and they keep you updated on the status of your car.

I had a very disappointing experience at this dealership today. First, I want to acknowledge that the sales consultant who helped me, Eric Lee, was excellent. He was kind, knowledgeable, and respectful throughout the process. He took me seriously when I explained my bottom line and was willing to advocate on my behalf with his manager. I truly appreciated his professionalism and effort to help. Unfortunately, my interaction with the manager, Steve Fricks, was extremely unpleasant. While I completely understand that a dealership may not be able to meet every customer's requested price, the way I was spoken to was unnecessarily rude and condescending. When I showed him the offer entered into Edmunds' dealer price calculator - which indicated the price was at the very highest end of the range - he told me that I should call Edmunds and have them buy a car for me instead. He also said, "good luck finding anyone who's willing to work with you." I also want to share some context as to why this experience was especially upsetting. In December, I was involved in a traumatic car accident where my vehicle was T-boned with my two young children in the car, and the crash totaled my car. In the months following, I was diagnosed with PTSD and my son with acute anxiety disorder. We are both currently in therapy as we work through the aftermath. It has taken me until now to feel strong enough to begin driving again and start the process of purchasing another vehicle. Because of that, the car-buying process has already been emotionally difficult, and being spoken to in such a dismissive and condescending way made it much harder than it needed to be. My husband and I have purchased two vehicles from Rick Case dealerships in the past - a 2015 Hyundai Santa Fe and a 2022 Kia Telluride - and both experiences were wonderful. That positive history is exactly why we came back. Unfortunately, this interaction did not reflect the level of professionalism and respect we previously experienced and expected from the Rick Case brand. I hope this feedback is taken seriously. Customers deserve to be treated with basic respect, even when negotiations don't result in a sale. read more

If I could give 0 stars, I absolutely would. This was one of the most frustrating dealership service experiences I've had. I brought my car in for an appointment at 1:30 PM on March 6th for what should have been a routine oil change and a quick scan for a check engine light. The service advisor, Hailey, told me they would hook the car up and let me know what code was triggering the light. Nearly three hours later, I was told that the technician couldn't tell me the code because there were "too many codes" and that I would need to schedule another appointment for a diagnostic. That explanation didn't make sense. If the vehicle was already scanned, there should at least be a list of the codes available. Instead, it felt like a tactic to push me into paying for an additional diagnostic service. Spending nearly three hours waiting for a basic oil change and a code scan with no meaningful answers is unacceptable. The customer service during the entire visit was disappointing. There were no meaningful updates while I waited and no sense of urgency or respect for the amount of time I had already spent there. When I asked to speak with a manager, Tammy eventually came out but appeared bothered and dismissive. Rather than trying to resolve the issue or provide any clarification, she simply repeated that I should schedule a diagnostic appointment. Overall, the experience felt very transactional and not customer-focused. The lack of transparency and the push toward additional paid services left a very negative impression. Experiences like this are the reason customers lose trust in dealership service departments and begin questioning the transparency of their service practices. Feedback for management: Customers deserve transparency and clear communication when they bring their vehicles in for service. Waiting several hours only to be told the service that was promised cannot be completed is unacceptable. Based on this experience, I would not return to this location or recommend it to others. read more

We are beyond disappointed with our experience at Rick Case Hyundai -- especially as repeat customers who have purchased several vehicles from your dealership over the years. This time, shortly after purchasing our most recent vehicle -- before the temporary tag even expired -- the check engine light came on. About 10 days after purchase, we brought it in for service. Instead of properly repairing the issue, your service department chose what appeared to be the cheapest possible option rather than fixing the root problem. We were later told the issue involved the water pump, yet this necessary repair was refused. Instead, an "update" was performed on the vehicle, which clearly did not resolve the problem. The vehicle was not fully repaired, and we were forced to return again -- still before the tag expired. At that point, we asked to speak directly with the General Manager, Mark Johnson, hoping someone in leadership would take responsibility and ensure the situation was handled properly. He refused to speak with us. That level of avoidance speaks volumes about the lack of accountability at this dealership. What makes this even more frustrating is the so-called 10-year/100,000-mile warranty that is heavily promoted. Based on our experience, that warranty does not protect customers the way it is advertised. If a clear mechanical issue like a failing water pump is dismissed in favor of a temporary software update, what exactly is the warranty there for? It certainly did not provide us with peace of mind or real protection. We have been loyal customers, purchasing multiple vehicles here, yet loyalty clearly means nothing. Instead of standing behind your product and honoring the spirit of your warranty, we were met with resistance, minimal repairs, and leadership unwilling to engage. Your dealership lacks accountability, transparency, and genuine customer care. We regret placing our trust in Rick Case Hyundai again, and we will be sharing our experience so others understand what they may face. read more

5 4 3 2 1 4.3 (5,746) Reviews All service advisor61 work33 genesis gv7025 voicemail17 +6 Sort by Most relevant Newest Highest Lowest E Bridges 6 reviews Have been working with someone online at Rick Case Duluth all week about purchasing a 2013 Tucson. Nothing fancy just needed a second utility car. Was in the area and setup an appointment to see the car before I test drove . Setup a ... More wei xing Feng Local Guide·19 reviews·31 photos a month ago I bought a car here, a pickup truck. My salesman was very nice; he took me for a test drive and explained the vehicle to me in detail. His name is Hassan, and he was very patient. He also gave me a significant discount. If you're also thinking of buying a car here, I recommend you contact him. Photo 1 in review by wei xing Feng Rick Case Hyundai (Owner) a month ago Thank you for the high marks, Wei. Our dealership is pleased to serve you, and we thank you for your business, we look forward to working again with you in the future! Abu Uddin 4 reviews·4 photos 4 months ago I recently bought a Chevy Bolt from Hyundai of Duluth, and I had a wonderful experience working with Braxton Lawrence. From start to finish, Braxton was professional, patient, and genuinely helpful. He took the time to answer all my ... More Photo 1 in review by Abu Uddin Photo 2 in review by Abu Uddin Photo 3 in review by Abu Uddin 1 Rick Case Hyundai (Owner) 4 months ago Abu we are happy to hear that we were able to meet your expectations and that Braxton provided you with excellent service. We appreciate your feedback! Jamie Kohn 4 reviews·4 photos a month ago I had a great experience at Rick Case Hyundai! From start to finish, the service department was professional, efficient, and incredibly kind. ... More Rick Case Hyundai (Owner) a month ago Jamie, thank you for your thoughtful review! We're glad Tammy and Andre provided knowledgeable and stress-free service. Your recommendation means a lot to our team! E Bridges 6 reviews 3 minutes ago New Have been working with someone online at Rick Case Duluth all week about purchasing a 2013 Tucson. Nothing fancy just needed a second utility car. Was in the area and setup an appointment to see the car before I test drove . Setup a confirmed appointment with Gabriel. Get to the dealership and some young salesman at the desk says Gabriel works for him and just answers his messages. I needed to work with some friend of his in the showroom instead. Sit down to talk about the car with the friend and he goes to get the first friend. That guy comes over and states the car I have been working on all week is in some shop getting repairs. He was not sure if "he" was going to put it on the market. I was pissed but polite while he is trying to get me to look at another car. I left and went on my phone and saw the car was STILL on the market. Did not expect to experience a "bait and switch" Rick Case Duluth. I thought they were a reputable dealership. Waste of my time. I see why people are more and more going to Carvana and Carmax. Yes no haggling, but more importantly NO GAME read more

I want to sincerely thank the entire team at Rick Case Hyundai Duluth for making my car buying experience exceptional from start to finish. A special shout-out to the General Manager Mark Johnson, who personally took the time to speak with the finance company on my behalf and went above and beyond. That level of involvement and commitment is something you don't see every day, and I'm truly grateful for the extra effort. To the Sales Manager Steve, thank you for ensuring everything moved smoothly and for keeping the process organized and stress-free. Your attention to detail and customer care really stood out. To my Salesman Dimitri, thank you for being so patient, knowledgeable, and supportive throughout the process. You made me feel confident and comfortable every step of the way. And to the Finance Manager John thank you for how efficiently and professionally you handled everything. You got all the paperwork sorted in under 30 minutes, making what's usually the most stressful part of buying a car surprisingly easy. Your speed and clarity were amazing. This team truly went above and beyond to make sure I drove away in a car I love, with financing that worked for me. I highly recommend Rick Case Hyundai Duluth to anyone who wants a dealership that will go the extra mile for its customers. Thank you again to everyone who made this happen! read more

Rick Case Hyundai Duluth - 2025 Hyundai Ioniq 6 - Car Dealers Near Me - Duluth, Georgia

Getting our car fixed was a painful experience. They need to be careful. Not all customers are ignorant about cars. read more

Buyer beware. Bought a certified used car that had obviously not been checked over. Talk to the sales person on the way home from the dealership who assured me he'd have it taken care of in 24 hours wound up having to show up at the dealership couple of days later to be told. They didn't know anything about the problem. The customer service rep was the highlight of my entire experience she was absolutely wonderful and the only thing that kept me from just trying to return the car as a lemon. They were able to fix the car in less than two hours, but they have no communication between departments and are absolutely horrible to try to deal with unless you're physically on their property. read more

Horrible customer service. I get to the service shop no one greets me or say we will be right with you. Just on their computers no acknowledgment at all. I hate going to this location for any service. Oh I forgot my car is still not ready after they called me ans said to pick it up on Friday and today is Saturday. Smh read more

Rick Case Hyundai Duluth - Car Dealers Near Me - Duluth, Georgia

Bought a Hyundai Ioniq hybrid from them in 2020 (love the car). Last year a check engine light code revealed a problem, quoted as a $1000 repair. Rick Case Hyundai service never told me this could have been fixed under warranty, and, like an idiot, I never asked. Couldn't afford the repair at the time. Now I need to fix it and the 5-year warranty period has expired. Another dealer (unaware of the history) informed me that the warranty would have covered it. Color me pretty pissed off. read more

The follow through of a promise made during the sale is atrocious! I was promised another key and it's been horrendous trying to get a simple task accomplished! You would think something so simple and straightforward wouldn't be so difficult. If you live near this dealership I suggest you drive much further to another. I would give zero stars if possible. I would never recommend this dealer, ever! read more

They charged me for 'Rick Case Protection package' for $1295 which the sales person said is highly recommended for everyone. I have asked for documentation on what this covers but they can't produce any. read more

I never review anything unless its a horrible experience, but this is anything but that. Our Sales associate Henry was fantastic. Very knowledgeable and helpful in helping us with our Santa Fe purchase. The whole process was smooth and fast and so far so good. Also a special shout out to Steve sales manager I believe. Thanks to both of you gentlemen. read more

My sales guy Lane was very helpful in finding me a vehicle that worked for my needs and working with the dealership to get me the price I was looking for. He's very attentive to his customers and we located a vehicle that I liked and he really pushed the dealership to get me a price/payment I could work with. He's easy to deal with and very friendly as well. I would definitely recommend him if someone was going to this dealership to look for a vehicle read more

Rick Case Hyundai Duluth - The car I ended up getting - Car Dealers Near Me - Duluth, Georgia

I bought my brand new 2022 Palisade during the car shortage and since the day we drove off the lot, it has been nothing but issues with this car and dealership. Our buying experience was less than a 1 star rating as we already had our cashiers check sent from our bank that was overnighted to us, to only bring it Steve the next day for him to argue with us that it was off by $7. A $50,000 car and you're not going to take off $7?! He didn't like that the girl selling it to us was not a regular sales associate (he's a huge racist too, just look him up on FB, I had to in order to understand why someone is so misogynistic). He was probably upset because we didn't finance through them and thank god we didn't. Fast forward to today when this car that only has 50,000 miles on has 3 open recalls and just had to have the entire transmission replaced after an epic battle. Again, thank god it was under warranty still, but it definitely took a lot of fighting and persistence to even get them to consider a transmission (which is a known recall with Palisades- again beware). I had 2 rental cars through them and it took 7 weeks to get this done. 7 weeks. Of fighting, of them trying not to pay at every corner, manipulation and scamming to the highest degree. I finally go to pick up my car today, and what do you know. A scratch on the rim "that definitely was not there before." They tried to charge us $250 because regardless of what they say, nothing is truly covered "under warranty." They will get you some way, somehow. Then, to my surprise, the service lady, Tammy Baker, tells me I'm not even supposed to have been driving the car because my name isn't on it. Except, we have all the documentation and email communication that says I was in fact added, along with our insurance information. I called Hyundai corporate and spoke to a lovely lady where I filed a formal complaint against this specific dealership, and also let me know, after being repaired, my car still has 3 open recalls, one there isn't even a remedy yet! Lessons learned here: this specific Rick Case Hyundai will try and scam you no matter what, they will try and not pay out parts and replacements under the warranty and if they do, be prepared for an epic battle, and if you ever have a loaner from them, take pictures and videos of the rental cars because they will try and get anything they can out of you. They decided to wait until after we dropped off the rental to tell us that. After having it for 5 weeks. "Oh, your husband should have taken his own photos." Oh, did you tell him that? "No." My eyes can't roll back inside my head far enough. So buyer beware. And maybe look elsewhere other than Hyundai. Because this was the first and last Hyundai I will ever buy. read more

Do not do business with this place. I will start off with the good. The only good experience was with Sergio, our salesman. He was very attentive and a pleasure to be around. Now the bad. Their finance department seems like they have no idea what they are doing. First, they do the paperwork on the wrong car. I caught it when we were almost done signing everything. They probably wouldn't have ever caught it. Then I find out they did the finance application wrong so they have to resubmit 2 weeks later so now I have 2 separate hard inquiries on my credit from the same bank but 2 weeks apart. Then they don't send all the right documents to the bank. The bank sends me a letter saying my application will be denied in 2 days because they are missing documents. I call the bank and they tell me what's missing but it has to come from the dealership. They said they have been trying to contact the dealership but nobody will return their calls. That is a fact because I left so many messages with that dealership and nobody returns calls there. I finally speak with the David, the general sales manager who gets Maceo, the finance manager to call me back. He said he sent the documents over and has a confirmation to prove they received it that morning but it hasn't been uploaded yet. Lets fast forward to today now. I went to the dmv to get my tag because my temporary tag expires in 2 days because they never mailed me my tag because it took them almost a month to get all the documents to the bank to get the application approved. The dmv tells me they cannot give me a permanent tag because the papers still haven't been filed. They said they cannot extend my temporary tag because the one issued to me from the dealership is an out of state temporary tag even though I live in GA. So another thing they screwed up. So I go to the dealership to try to figure all of this out. Steve is at the front desk so I speak with him first. Then I speak with Maceo who eventually becomes aggressive and threatens to hit me. I hope nobody else has to experience what I have experienced at this place. If you insist on going, talk with Sergio. He is a great salesman and the only part of the entire experience that I enjoyed. read more

Started off great salesman was great but torwards the end I was looking at the numbers they showed me I was just very hesitant due to it being a high price , the manager comes along and he started off as nice but then once I told him I wanted to take the paper (the numbers they gave me) because I wanted to think on it and see if I can get a better deal(I want to save as much money as possible who doesn't?) and he starts laughing out loud and clearly showing disrespect in how he talks to me at this point he takes the paper and walks away even the salesman was shocked I go up to the desk for my keys and the manager is there so I ask him why he took the paper like that in that manner he's says what are you talking about what paper and then ignores me clearly he has done this before (keep in mind he shredded the paper) if this is how they do work I ask everyone who wants to come here to avoid this dealership seriously great salesman but that manager was truly disturbing! read more

Rick Case Hyundai Duluth - Car Dealers Near Me - Duluth, Georgia

When you have an issue here anyone working there that can do something about it, WONT trust me. If they don't like you they won't give you costumer service that they would give to the next person. And watch out for BINGSUI. He's the worst offender. My family came here and has purchased multiple cars. Only because the first service years ago was so spectacular. That has dramatically changed. They say they take care of their costumers but their costumer service leaves a lot to be desired so do not drink the kool aid! They misrepresent everything and BONGSUI! Ong if bingsui is your sales rep....RUN don't walk. They need to let him go because he doesn't not represent Hyundai costumer service well. He leaves you with a bad experience every time! He is a penny pincher for the company and unfortunately the costumer service suffers. I won't be coming back. I watched the service center give a girl a free complimentary oil change and then they turned me away even though they left a sticker on the car that misrepresents their complimentary maintenance promotion. And I bought my car from them 2 months ago! I've had too many discrepancies with BINGSUI so I won't come back and I will pray others don't come through the door to get a car or service from here either. read more

A Criminal Enterprise: The service department at Rick Case Hyundai, in Duluth is currently running some sort of racketeering operation! Three months ago my passenger front door was no longer able to open from the outside. Opening it from the inside works fine. I finally decided to get this taken care of and did an internet search to make sure it wasn't a simple issue I could resolve myself. Within several minutes realized that this problem is common with Hyundai Elantra owners of cars from 2017 - 2021. Definitely a manufacturing issue but no public recalls on the issue. There a quick one time temporary fix but once the door is locked the problem comes back so owners have to take the cars in to have the door lock actuators replaced. I'm a single man, in my 50's whos children are grown and out on their own. I barely have passengers in my car unless it's the grandkids who sit in car seats in the back. So there's no way my door lock actuator should be worn out due to normal use. I've never had to get one replaced with any car I've owned previously. I scheduled a service with Rick Case, in Duluth, to have this resolved. They call me about 4-5 hours later to say we have to replace the door lock actuator and parts and labor will cost $589.59!!!!! GTFOH! I said absolutely NOT. I'll be there to pick it up don't fix anything. I'm not going to pay you to resolve what clearly is a manufacturing issue. I finally arrived to pick up my car and these fuK!ng criminals hit me with a $243.32 DIAGNOSTIC fee! Are you kidding me?!?!?!? How much diagnosing did you have to do to determine the door lock actuator has to be replaced. It took my several minutes doing an internet search. So on top of the diagnostic fee they charged me I can now bring it back anytime to pay $589.59 to fix the door lock actuator. A total of $832.91 to have them fix an issue with their manufacturing with their 2017-2021 Elantras. Now here's the kicker. I called my local independent mechanic and had him give me a quote to get that door lock actuator replaced and the total including parts/labor....$345!!!!!!!!!!!!! Needless to say the criminal enterprise at Rick Case Hyundai, in Duluth, will never see me again. I will also report this to the BBB. I'm curious about manufacturers over charging customers to fix known manufacturing issues on their automobiles. RIDICULOUS!!!!!!!!!!!!!! read more

I have experienced the WORST possible customer service with Rick Case Hyundai's service department. I have a 2022 Hyundai Santa Fe that has recently experienced a "shifter system malfunction! Service immediately" on my display panel. The first time I took it to Rick Case, I drove into the service bay with the error on. I instructed one of the techs standing there to visually verify the error code. He stated "wow, I've never seen that". I was contacted 8 hours later stating "Unfortunately we could not find any codes". Okay, I pick up the car and drive 2.7 miles home and the same error code comes on! I call the dealership (Rick Case Hyundai) and state it came on again. I was advised to make ANOTHER service appointment for an "extended diagnostic" meaning they would keep my car for 24 hours and try to recreate the problem. I dropped of my car again, and stated I needed a loaner vehicle as I have to get to work, and this was the second time my car has been in for service. I was told "we are not authorized to give you a loaner car until Hyundai approves it" and you need to contact Consumer Affairs for approval". I obviously was not happy, but had no choice. I received a call the next day stating that the technician drove it for 30 miles and "could not duplicate" the problem. I again was not happy with that response as between myself and my wife, we have 15 time stamped pictures of the error code. I spoke with Tammy Baker the service manager at Rick Case Hyundai and was spoken to somewhat disrespectfully and with no compassion to my situation. I reluctantly picked up my car the next day. I drove out of the dealership, turned right and drove half a block and the SAME error light came on! I drove back to the dealership extremely irritated and pulled into the service bay. I asked my service advisor what was going on with the car and my frustration was evident. His response was not the most professional, after which he walked away from me. I did take pictures in the service department while I was waiting for the keys. All the service advisors had plates of food at their workstations while customers are waiting and watching them eat. I took several pictures and sent them to Tammy Baker, the service manager, asking her if this was acceptable behavior from the service advisors; and if Rick Case would approve. I have yet to receive a response. *1/31/25* I have STILL not received a response from Rick Case Hyundai in Duluth in relation to this post. It is clear that the dealership is in the wrong, but doesn't want to accept responsibility. Does Rick Case have a clue as to what goes on at his dealerships? read more

Rick Case Hyundai Duluth - Car Dealers Near Me - Duluth, Georgia

Braxton was the best sale rep!!! Showed us lots of options when purchasing for our son. Was never pushy and very well mannered as well!!! impressive experience!!! read more

Just like you to know how terrible an experience my wife and I had at your dealership and a sales rep name Braxton. We will be getting a new vehicle in the very near future and had stopped earlier in the day at Jim Ellis. It was a very pleasant experience which focused 100% on customer service. We decided to stop at your facility in Duluth to compare. That was a big mistake and one I will be sharing with many of our friends. We arrive and meet Braxton who speaks with my wife indicating that he will see "who is in the cue" and have them help us. After speaking with Braxton, my wife said to me that something didn't feel right. We stood around for 5 minutes and no one helped us despite a half a dozen of the staff just hanging at the counter. We decided to look around the lot and after 10 minutes we returned to the front desk area. We stood there for another 5 minutes (I had started a clock to time how long when my wife told me that something didn't seem right). I finally spot Braxton sitting in a cubicle shooting the breeze and lift my arms and ask if we are going to be helped. He jumps up and starts coming at me in a very aggressive and agitated motion and I had to take some steps back as I thought there was going to be physical contact. I was taken aback and appalled at his condescending attitude. He started to be a real jerk by telling us we were taking him away from another customer which was a bold lie as my wife had observed him putting his stuff in his backpack as if he was leaving. When we said never mind and started to leave, I then got more of his condescending attitude as he mentioned to give him 5 stars in the ratings along with many other antagonistic statements. While Braxton was the target of this message, it should be noted that no one else even lifted a finger to help us which added to the lackadaisical attitude that prevailed throughout the facility. You do not have to respond with the customary "we are sorry" response. We just felt that individuals representing your company would have been more professional and customer oriented. We will buy elsewhere and tell our friends to do the same. read more

Do not do business with these people their Customer Service sales and service department are deplorable. I would not recommend in doing any business with these people. I bought my car there got service there and I'm very displeased with every time I come in there the rude and unprofessional attitudes displayed by the man is beyond reproach i.e. Tammy baker is horrible and the General manner manager Mark Johnson is even worse. Do not spend your money here as you will regret it. read more

Horrible customer service.Would not recommend. They don't do their jobs properly and they don't care what the customer has to say.They broke my car and did not take full responsibility for fixing it or try to help fix it.The manager and supervisor were horrible.The sales associate was horrible as well.If you want a job not done you can come here.But I would never recommend them to anyone. read more

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This dealership engages in fraud, false advertising and deception. They list vehicles that they have no intention of selling and then they lie about the condition of the vehicle. They list vehicles at a price that in reality the vehicle 's value is much less. They do this to trick consumers into coming in, wasting consumer's time, money, gas, energy and thoughts. They also demand that you finance through them even though you have your own financing, that's when they REFUSE to sale you the vehicle and kick you off the property, claiming trespassing. I do not recommend this SHADY DEALERSHIP for transportation needs. If you do deal with them, be sure to have a trusted attorney on speed dial because you will need one. This dealership notorious for DECEPTION, FALSE ADVERTISING AND LIES!!!!! read more

Thank you Rick Case for your help. Everyone I talked to was extremely friendly, professional and pleasant to be around. I highly recommend this location! They serviced my Santa Fe in less than an hour. read more

Stop switching and bait the price tactics. I went to the dealership twice with my own financing and they pressured me to financing through Genesis with a price hike of almost $7000.00. Never ever will I go to this scheming dealership again read more

Absolutely crooks!!! Twice tried to charge more than they quoted for the service at checkout!! At least the first time they took the price back down, but second time charged $1300 more!!! Do not use this service department!!! read more

Great customer service in the service department, Victoria Cruz has been working there for years and she is awesome!! Would recommend this location for your service needs! read more

well, was ready to drive up to Georgia seven hours from where I live to buy a car because they're hard to find could not get them to give me a straight answer. They lied about the interest rate and right before I was to drive up said they cannot show me the documents so therefore I am not going to waste my time and I'm very angry that they lied. Horrible! LIARS Be Carefu! read more

Great people who work there. Always honest and working out the best price. People are very professional starting from sales people and service department read more

the service department sold me a part that didn't need to be changed. they claimed that the part is damaged. scammers !