The tall Jamaican Sheryl and the short Jamaican Shushana are amazing! Very helpful and resourceful.

We've been trying to get plates for my daughter's car for over a month. We are given the runaround every time we call. They do not return calls. while our buying experience was good, we would never purchase again at this dealership based on the work we have had to try and to get plates. read more

I had a WOW experience working with Shushana Bolt, Shawn & Naziz at the Audi dealership. This was the team responsible for assisting me and managing my experience. Shushana was very knowledgeable had strong communication skills, and consistently focused on delivering a great customer experience. Thank you for making this a stress free process . read more

Audi Gwinnett - Sales Representative - Car Dealers Near Me - Duluth, Georgia

Ramiel quickly identified the issue with my Audi and provided exceptional customer service. The GM, Kevjn, is always professional and greets you as well. I appreciate all you all do! read more

I purchased a used vehicle from Gwinnett Audi and was sold a warranty based on specific verbal assurances that it would cover the full powertrain. The cost reflected that promise, and I moved forward. After the sale, I was provided a USB with my documents, but the warranty paperwork was missing. I requested it multiple times and was only given a screenshot of the cover page by the finance manager, who repeatedly said I had "nothing to worry about." That didn't sit right with me, so I contacted the warranty provider (Protective) directly. They confirmed that the policy I was sold didn't cover the powertrain at all. What I was told during the sale was inaccurate, and the coverage type was for a new vehicle, despite mine being used--something that could have resulted in future claim denials. I canceled the warranty through Protective, who honored the cancellation without issue. Unfortunately, Gwinnett Audi has been delaying my refund for over six weeks and has told me I should expect to wait even longer. This refund is handled by the dealership, not the warranty company, so the delay is squarely on their end. Shortly after delivery--which was done at night--I discovered multiple oil leaks that were not present during my inspection or test drive. The GM ultimately got involved to correct the situation, but even then, their service department attempted to bill the already-canceled warranty for the repairs. I refused to sign off, as this would have come out of the refund I was owed. What stood out to me most was that my sales rep--who had treated me with honesty and professionalism--was so disturbed by how this situation unfolded that he resigned from the dealership shortly after. That spoke volumes about what was happening behind the scenes. I'm not writing this out of anger. I'm writing it to help others protect themselves. Verify all warranty coverage in writing, confirm directly with the provider, and avoid taking delivery at night when issues are harder to detect. My goal is not to damage reputations but to encourage accountability and transparency in a process where trust matters deeply. read more

I've gone to Audi Gwinnett for services for my car for over three years. Every time I go, I am treated like it's my first time there, even when I've worked with the same Services person. This latest incident was too much, though, that I'm actually taking the time to write a negative review. My Audi had a tire issue on the driver's side (low tire pressure). I paid for a new tire to get installed on the car. A week later, the warning light for the tire which was newly installed went off again - it showed low tire pressure. The dealership wouldn't give me an appointment, and told me I'd have to wait for them to check the tire when they could. I didn't have the time to waste so I ended up taking my car to a local Firestone to get the tire checked since the dealership is 20 miles from where I live. The Firestone tech told me that indeed, a new tire was installed, but it was installed on the wrong side of the car. I called the Services Manager, Jeff, at Audi Gwinnett only to get his voicemail. I sent an email, as well, to both him and the GM, Kevin. It's over a week now, and still no response from either of them. They've taken my money without issue, but actually standing behind their work or trying to resolve the issue, it's just crickets. There are other Audi dealerships in the Atlanta area that will take better care of you and your vehicle(s). read more

Bought a new vehicle at full MSRP (RS model). They were only interested in taking my money. 1st transaction at this dealer ship and did not value 25 year Audi customer, low balled my trade in, finance did not respond to texts about a question the day after the transaction and no one called to see how things have been. Avoid Jackie if possible. Will drive further to take the new car for service at another dealer. read more

Sales- although it took too long because I had to wait for other sales to be processed before mine. The sale of my Q5 went smoothly. I bought pre-certified in Nov 2023, and had about 10,000 miles left on the warranty. In summer 2024, my check light engine came on and spark plugs needed to be replaced- not warranty items. Now, one year after purchase and 3000 miles after warranty expired, engine light comes on again. A different (closer) dealership gave me a $7000 quote for repairs. What is precertified if the car is going to fall apart within a year?? It's a 2020 and should not have problems at all. I will never trust "pre-certified" again, which I paid extra for btw. read more

Great service and staff! I have been a customer of Audi Gwinnett for over 4 years now. They are helpful and patient in the car buying process. read more

Audi Gwinnett - Car Dealers Near Me - Duluth, Georgia

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Very pleased with the customer service and the service performed. The dealership was in constant communication and sent videos with the explanations of what was needed. read more

After purchasing my 2025 q7 vehicle, I received below average customer service from a salesperson, sales manager and general manager. They don't follow up, or respond appropriately to phone or text messages, if you have issues once you buy a car from this dealership. I do not recommend anyone doing business with Audi of Gwinnett. They don't value you as a customer. read more

I've purchased multiple Audis from this dealership over the years and have had them serviced there as well (for over 20 years) and had nothing but great experiences-especially with the service department, who are absolutely awesome. Today though, I stopped by the dealership to look at a pre-owned convertible for sale and was shocked when they offered $10k for my trade in after offering $17k five months ago. After I stopped by Carmax, they offered to match their offer, but this reminded me of why I have always dreaded the car buying experience. I thought that this was the one place where I didn't have to deal with this shady type of stuff, but unfortunately that's just not the case anymore. Very disappointing. read more

We had a great buying experience, but things fell apart afterwards. The rep who sold us the car left the company and it seems that no took over our account. Our title has been in "limbo" since the purchase and we now have a car we can't drive because the temporary registration expired (Audi did give us a loaner). They also owe us new tires which we had to follow up on repeatedly. They're still not on the car three months after our purchase. No one seems to be accountable at the dealer. read more

I had a good experience here. I had fast, friendly service from Carlos in Sales and Aziz in Finance. Even though it was the Christmas period, when service at car dealerships is often very slow, Carlos and Aziz responded quickly to my questions (and I had a lot), whether I phoned, emailed or texted. I should also mention that they offered me an extremely attractive price and that I found them overall much easier to deal with than most car dealerships, which I appreciate. read more

I bough a brand new Q3 for 3 years from this dealer. I then discovered a defect of water leak from the sunroof. I took the car yo the dealer. They have tried many times to fix it but it is still a problem. There are so many sane issues reporting of this model. I demanded the dealer to fix it for me but they are unable. We again gave them a second chance. We bough a used car from this dealer 6 months ago. The y did not disclose all the defects of the car. We found the sound not working, low battery and the windshield not working. We reported to the sales representative (Shaquan Chavis) . He asked us to bring to repair and get reimbursement later. We did and sent all the receipts to him. We've been calling him for getting the refund for 5 months. We came to the dealer and waited to get the check. We spent money for luxury cars and now begging them for a check to Fix the car problems. I swear I never come back to this dealer. Please avoid doing business with this dealer. read more

I had to take the girlfriends car to the dealer due to a flat tire. Let me tell you... this place is awesome. When I checked in the representative told me I could either sit and wait or he could get me a lyft back to my home becuase it would be a long wait. When I tell you I was totally blown away by the HUGE gesture of gesture of customer service. Not only did they drop me off, they also picked me up when my car was ready. CUSTOMER SERICE at its BEST. If I owned an Audi, this place would always have my business. I am huge fan of customer service and treating people right. If you have an Audi... I suggest you drive out of your way to patronize this place. They are awesome! read more

Audi Gwinnett - Outside Signage - Car Dealers Near Me - Duluth, Georgia

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This dealership needs to improve the service department. The employees are not helpful. They laugh and play around like little children. They are very disrespectful of the customers. This is not a good representation of a company like Audi. read more

High quality and enjoyable car dealership experience, all thanks to Justin Eun!!! Justin is extremely knowledgeable and answered each of my questions with respect and passion. He's personable and pays attention to detail - prioritized to remember each of my requests (especially price). Justin is efficient and works hard to get you the best deal. I'd recommend him to anybody - he'll take great care of you!! read more

Audi Gwinnett - Car Dealers Near Me - Duluth, Georgia

I called to get a skid plate got transferred to parts and was told to hold. Waited about 8 minuets just to be sent to voicemail. I called back 3 more times and was sent straight to voicemail I'm going to AUDI ATLANTA from now on a bit of a longer drive but never got any issues especially with something simple like answering the phone read more

Have called their parts department 7 times now over the span of 1.5 hours. Someone picks up and says parts hold and immediately places the call on hold. 8-11 min later the call is dropped. Left a message for the parts manager AJ. Doubtful that he will return the call. Sad I have to go to another dealer for Audi parts. read more

They have the WORST SERVICE DEPARTMENT EVER!! They don't answer the phone always send you to voicemail and NEVER return calls. Audis are not cheap cars so you would expect that they treat their customers with care and respect. Our first Audi we usually buy BMW but with treatment like this...The people Rick Case hire for Audi have put a very bitter taste in my mouth!! read more

This is the closest Audi dealership to my house so I decided to take it here for the first service. The experience was great I set my appointment for 9am got to the dealer at that time I was greeted by service manager who was very professional and courteous. He explained the reason for me coming in took my car and told it me it would be about 2hrs. I waited in the lounge for my car to be serviced which had the basics cofee,tea, snack bars, tv etc. in about 1.5hrs as promised the car was done. My service advisor explained to me all the things that were completed and offered to have the car washed I would have but I was tires that morning and didn't feel like waiting he explained I could bring it back to be done which was perfect. Very smooth service appointment with the professionalism and great service I expected from Audi which is why I choose the brand in the first place. Good job Audi! read more

The worst service dept ever. Terribly slow, unorganized and apathetic towards good customer service.

Very poor service! CARMEN from front desk is extremely unhelpful and rude (speaking from multiple encounters previously). All the staff try their best to prevent you from contacting your own advisor, so if you have any question or just want updates/confirmation of anything at all, they simply will not take initiative at all. I had my car towed there, and nobody bothered to even inform me if they received the keys, so I spent an entire workday trying to reach out and confirm. Then you can't even get in touch with the manager! This level of service needs to be addressed, and anybody with similar experiences need to continue sharing their honest reviews! read more

The first time I have gotten any service here and they were so nice and accommodating. It's kind-of hard to make an appointment online when the system does not recognize the correct recall info but I go through and got the help I needed. Then they put me in a loaner car with ease. This is my first Audi so I am looking forward to great service. read more

Go see me man Sean, I've bought 4 cars from him he always goes above and beyond! I got on accident on a Saturday he had me a new car on a Tuesday during the pandemic. read more

A year ago I purchased a brand new Audi Q 3 from Rick Case Audi. I called today to inquire about the 10,000 mi maintenance. I wanted to know the price and I wanted to schedule an appointment. The man in the service department who answered the call informed me that the cost was $191. I asked him why the 10,000 maintenance was that low because when I had purchased the vehicle I was informed that the price would be around $400 without Audicare. I hate that I even purchased my car from this dealership. The service workers are crooks who try to manipulate women into choosing the wrong services. The man tried to lie and say that I called and asked for an oil change. No, I never stated that I wanted only an oil change, I asked clearly for the 10,000 mi service. I will be getting my car serviced at Jim Ellis from now on. On Jim Ellis' website it states the cost of the 10,000 mi maintenance is $385. Below I have attached the price price and service list on Jim Ellis' website. Rick Case Audi is a complete scam! Do not purchase or get your vehicle serviced here! read more

Audi Gwinnett - Car Dealers Near Me - Duluth, Georgia

I purchased my last four cars not only from this dealership but the same associate, Shawn. Always a great professional and stress-free experience. Making purchasing a new vehicle the fun and enjoyable experience it is suppose to be. read more

Maybe the best car buying experience I've ever had... and I've bought a lot of cars over the years!

Upon walking in,I had an appointment but forgot who it was with so anyways I asked for the wrong person and was surprised to see how funny people act when you see a beautiful lady with a little purpose come in the door.. it was like I had the wrong phone number, lol .. luckily Tony stepped up to the plate and said what anyone with a brain would have said,"I'll help you out"!!!! Bamm that's more like it!!! Way to go for the outstanding customer service and attentiveness on what was needed. I was sold once Tony showed interest in winning my business!! Also thanks to Daniel in finance for the maintenance and warranty information. This was a quick and easy experience, no hassle because Audi sells itself!! Now decisions to make read more

I expected better! When I called to make my oil change appointment, the representative was very nice and helpful. I had an appointment for 7:30 am. I was told they'd be doing my 10K mileage check which was oil change and tire rotation. 2.5 hours later!!!! I was told the tires didn't need to be rotated so just an oil change and a 5 point inspection was done. At this point I had missed another appointment that was set for 10:30. I have NEVER waited this long for any type of service in the past. I didn't say anything, although fuming inside. I was told they'd bring my car around. 25 minutes later I am still standing there and nothing. A sales person approached me outside and said he heard I wanted to trade in my car for another? WHAT??? I just bought this one and I never mentioned that to anyone. My car was finally brought around. 3.5 hours for an oil change. Ridiculous!!! The waiting area is abysmal. Certainly not enough room for all the people. No outlets for working people and their computers. The coffee machine wasn't working. I am truly sorry I purchased this car. My first AUDI and my last. The sad part is I heard the service at the Roswell dealership isn't any better. Next time I will ask for a loaner. This type of service should NEVER happen. read more

I purchased a new car here in October. After they had detailed the car and brought it out for me to see I noticed one of the rims was all scraped up they apologized and told me they would get me a brand new rim. After a month of absolutely no communication from anyone I called and spoke to my salesperson and he told me "ya it's here". Ok? Anyone think of calling to let me know? Then I was only given one set of keys which I said was fine. 6 months later I got a letter from Audi stating I needed to schedule service to get my key programmed. I have left 2 messages with the service department and am still waiting for a call back. No one answers the phone in service. I realize buying a car is tough these days but if it were me I would be thinking of long term here. This is my second Audi and probably won't be my last but it will be my last purchase at this dealership. read more

I'm not the biggest fan of the dealerships when it comes to Repair. I recently visited to get new tires. Surprisingly enough AG was the most economical choice from all of my research. I reserved an appointment online and was greeted promptly on the day of the service. He quoted me 3 hours and it took 4 but the lobby was nice enough to tolerate the extra time. I'm not a fan of the service area being so close to the sales folks as they seem to eat all the snacks but after the tires and recall service my price was lower than expected. I would return to this located even though it is an hour away from me. Friendly service reps and hopefully knowledgeable as well read more

Audi Gwinnett - View from service area - Car Dealers Near Me - Duluth, Georgia

Ok, I must admit when I read the Yelp reviews on this dealership, I read them after I test drove and found my car, I wanted to run out of there and say forget it all. But they had the exact truck I wanted so i couldn't back out. After going through the entire buying process, i realized there is a misconception on this dealership so I wanted to write this review. I will say, if you are looking for a warm and fuzzy type experience where you are getting a lot of hand holding, kissing up to and fluff - do NOT come here. These guys are sharp shooters, they tell you exactly what you need to know - nothing more, nothing less. Justin was my sales rep - super nice guy and very helpful. Collin handled the financing - super dry personality BUT also a really nice guy and he talks to you in numbers and facts, doesn't go outside of that, and I respect and appreciate that! While I give the physical appearance of the dealership a 3-star, it is super tight in there, needs some updating and you really don't get a luxury feel while in there - however, I am comparing this to Mercedes, Porsche, Landrover, not sure if that is a fair comparison. Well actually, we also visited Volvo and they trump the Audi showroom/dealership. So come to think about it Audi needs to step up their game here. All in all, if you want a straight up fair and honest deal - come here, do not get swayed by the reviews. Do a little bit of research on the car you want. These guys will get you in it and will not steer you wrong. Will definitely purchase from here again! read more

Audi Gwinnett - Q7, black opt pkg - Car Dealers Near Me - Duluth, Georgia

Couldn't be happier with our experience and purchase here. Damon Wright went on multiple test drives with us, answered every question, and stayed in contact with us while we took a few weeks to do some research. He was patient, but persistent- we could tell he valued our business. If you want to feel at ease and like you have a friend throughout this process, ask for Damon. read more

This 5 star rating is for Malcolm Smith. He was AMAZING from beginning to end. He was professional, knowledgeable, friendly, resourceful, and gave me an awesome deal. I would highly recommend him as a salesperson. The finance guy - Claud Brackett is awful. He should not be in a customer service role. He clearly does not enjoy his job. He was condescending and gave me documents with the wrong information multiple times. Good thing I read all my contracts. If Malcolm had not been so great, I would not have purchased a car from here. read more

Audi Gwinnett - My new car - Car Dealers Near Me - Duluth, Georgia

Just purchased a 2019 Q7. Armando and Shawn were our specialists. Overall, a very positive experience. Armando was new to Audi but very personable, knowledgeable and professional. They were patient with us (2 test drives) and very agreeable in pricing our new automobile. Many thanks! read more

Shawn worked hard to help me find the perfect car for my family. He is friendly, personable and very knowledgeable about what the car is made of and what features it has. As a former recruiter, I can tell you I would have been trying to recruit him for a sales role. He is very hardworking and delivered everything as promised. I also met and worked with April. She was extremely knowledgeable about the Q7 and all of the technology inside. April was so kind and helped me keep track of my 2 year old while I was signing paperwork. She played with him and offered him a snack. She even helped me keep him happy while I was switching the car seats from my old car to my new car. After the level of service I received, I will definitely be a repeat customer. read more

Customer service needs major improvement. I arrived to my appointment on the wrong day, which was not a big deal for me, I would've came back. It was the response that followed. The initial representative who looked up my account and informed me I arrived on the incorrect day told me I would have to ask my representative, Jeff, if I could get the service completed. Before he or I could finish our sentence, Jeff overheard the conversation and immediately said no he was too booked for the day, and continued to repeat himself and talk over us, as if he was irritated the representative even asked. Jeff was simply rude, and I decided to cancel my appointment altogether. read more

The post following is in regard to JACKIE, the sales manager..... I sent to Audi of Gwinnett for a dealer trade. This is where one dealer trades vehicles with another dealership. The trade was approved earlier in the day, so I got an Uber and headed to the dealership. I walk in and speak with some of the sales team as I know them. I had worked for a sister part of the company for a while. After speaking to them, I go to the sales tower and greet Jackie. I assume he's the new sales manager as I have not met him before. I asked him about the car and he responds with "I don't know why you're here. I have a customer test driving the car and you can't have it." I respond with, " Okay, do you have any other cars like that that I can trade?" He said "Nope we don't have any." I said "I understand" and went to walk out. As I'm waking out I see another car (which is exactly the same car). So I turned around and asked him about that one and said "nope". I then go to talk to the sales associates again and he gets up from his desk and approach's me and says- "You need to leave my showroom now." I respond with "What did I do?" He says- "I'm not going to have you talking to my sales team and trying to demand another car, now get out!" I said- " I know your sales team because I use to work with them and I'm going to call the owner (Rita Case). With an attitude he says "Go ahead, call her. She's not going to do anything." All I can say is, I hope he doesn't treat the customers like he treated me. I walked out and waited on my Uber and went back without the car. I'll find another car from another dealer but wanted to call this man out. Not only was this belittling to be called out in front of everyone, but completely uncharacteristic for any dealership. Especially and Audi one at that. I think this individual needs some more training on how to communicate with others and respond others. read more