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    ALM Gwinnett

    3.0 (8 reviews)
    Closed 9:00 am - 9:00 pm

    Services - ALM Gwinnett

    Auto loan

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    Rick Case Hyundai Duluth

    Rick Case Hyundai Duluth

    (257 reviews)

    I highly recommend Rick Case Duluth. As a first-time buyer, I was so nervous, but the team made the…read moreexperience smooth and comfortable from start to finish. Dimitri was the first person I spoke to over the phone. He patiently answered all my questions, helped schedule my test drive, and welcomed us warmly when we arrived. He set the tone for a very positive experience. Henry took us out on the test drive and was incredibly kind, calm, and reassuring. He explained everything clearly, made sure I felt comfortable, and never made me feel pressured. Both Dimitri and Henry were genuinely helpful and professional, and I'm really grateful for how they supported me through the process.

    I normally don't leave negative reviews, but my experience at Rick Case Hyundai in Duluth was…read morefrustrating enough that I feel obligated to warn other customers. From start to finish, the service here has been consistently disappointing. Communication is almost nonexistent -- you're left waiting for updates, calling repeatedly, and getting different answers every time you speak to someone. Simple issues turn into long, drawn‑out problems, and there's very little sense of urgency or accountability from the staff. What bothered me most was the lack of transparency. Instead of clear explanations, I kept getting vague responses, upsell attempts, and excuses that didn't make sense. It felt like they were more focused on charging for additional services than actually fixing the issue. The customer service attitude didn't help either -- dismissive, unhelpful, and at times downright rude. Based on my experience, I would not recommend this dealership for service or repairs. There are plenty of other Hyundai locations in the area that treat customers with more honesty, respect, and professionalism. I won't be returning.

    Gravity Auto Duluth - Hidden damage underneath the car. Old damage I only had the car one day.

    Gravity Auto Duluth

    (47 reviews)

    I recently purchased a used 2019 Jeep Wrangler. The search has been a journey for the last 3 years…read more I had test drove Wrangler Rubicons, and Saharas on a few beach trips and loved them! So, on my 49th Birthday I decided that on my 50th it would be the year I made my dream come true. The conversation of my inquiry was originally with the Marietta Gravity Motors. But, the vehicles I wanted to test drive were located at two completely different locations in Georgia. Mind you, not in ATLANTA, where I reside. So, either way I had to drive almost 27 miles to three locations. Long story short.... @ Gravity Auto Duluth... was the meant to be. Z. had told me that those two other jeeps could have been moved to my location of choice to test drive. Via another Gravity MOTORS/Auto. So, the original car salesperson could have made my shopping experience more flawless.. BUT, he did not & lost my sale. But, it was meant to be for me to walk in to Gravity Auto Duluth and meet Z., Sam, and ALEK! These guys are AMAZING! Skip all the other places and check out this great group of people! My upgraded ( $12,000 ) with Red Leather interior, 2019 Jeep Wrangler make me so happy! Thank you Guys! You helped make my 50th dream car come true!

    BUYERS BEWARE YOU DO…read moreNOT WANT TO BUY A VEHICLE FROM ANY GRAVITY AUTO!!!! Sale was deceptive bought 2016 Lexus GX460 on 09/17/2024. I Live 2.5 hours away.. They failed in every aspect of sales, service and integrity!! List of lies Said the car went through a multi-point inspection and passed everything. Spoiler Over $12,000 dollars of repairs needed Said the tire pressure light was on because it needed new tires and offered me to come back to get them when I came back to get the seat handle repaired. Was told he was throwing in a dealer warranty for major systems as well as a key replacement warranty. Actuality $1,000 added to the online price but didn't mention until after paperwork and approval. I came back and got the new tires. Light was still on. Was told it should go off on it's own after driving it some. Got the seat handle replaced and the technician put a hole in the middle seat. They tried to say it was already there, but you could tell it was a fresh puncture. Then they tried to blame it on a car set. After I showed them that the car seats dimensions and design didn't align with the puncture, they agreed to fix it for me whenever I came back to Duluth. DOWC (Dealer Owned Warranty Company) warranty: going back through my paperwork I see where I was charged over $2500 dollars for the warranty and $1500 dollars for key replacement. (I don't know any key that costs $1500 dollars!) I take accountability for not going over the paperwork again but that leads me to another thing. They take all day and forever to do nothing on purpose so that you will pay less attention to detail because you are ready to go. Multi-point inspection could not have been done it would not have passed. After a year and 2 months driving less than 10,000 miles the only thing that passed inspection were the tires. Over $12,000 dollars of repairs needed 1 year and 2 months after owning the car: Check engine light comes on, I take it to the Lexus dealership, and they tell me I need a transmission rebuild. They notify the warranty company to submit a claim for repairs. It is immediately declined because, " I am within 50 miles of the Gravity auto Roswell dealerships service center" they will pay $125 towards having it towed. I get to the dealership, they clear the check engine light and tell me I must wait until it comes back on. Car is driving fine but the RPM's stays high a little longer than usual to change to the next gear. It comes back on. I drop it off to the Roswell Gravity auto service center. Thursday 3/12/26. Tuesday 3/17/26 I get a text and a phone call saying they did a multi-point inspection and gave the results. Warranty company only approved front wheel bearing replacement and that I would have to pay $514.44 for a transmission flush to see if that would repair the issue before they would pay for a transmission rebuild and to approve or decline. I approved of course what other choice did I have? The next day they call me and said they were done and that the flush repaired the issue. I scheduled to pick up that Saturday since I lived 2.5 hours away. They close early on Saturdays, so I paid in advance and he left my key at the dealership along with my paperwork. First 17 minutes of driving the car seemed ok. Then it started making a clicking noise that sounds like you putting a card in your bicycle tire while it's spinning. When we got on the highway, after acceleration when you let off of the gas the car would stall as if you were pressing the brake. Had none of these issues before taking it to them.

    Lara's Trucks

    Lara's Trucks

    (17 reviews)

    Never ever ever buy from Lara's trucks…read more If I could I would give them no stars we got approved for the loan for a vehicle so called banks we closed on Wednesday they magically work out a deal on thanksgiving we told them we would be in on Saturday to sign paperwork and get vehicle we got there and they had already sold the car we got approved for which is super unprofessional as you can get smfh at this company they are pieces of shit and should be shut down the reviews on here didn't lie I tried to look pass them just happy I dodged a bullet with this fucked up company Never ever ever ever buy from this dump trap of a car dealership please go somewhere else Not to mention we drove over an hr to get there for them to just fuck us over like that is out of this world

    I bought a 2015 BMW M4 from these people had I read the reviews before purchasing I never would've…read moreeven went there I have had nothing but problems out of them they call constantly to try to get the last payment for the down payment and I have refused to pay this until I have a tag on this car they have not transferred ownership so I can get a tag called a lawyer call Gwinnett county police and got nowhere already made payment to the finance company they have threaten me with theft by conversion which I know the law traded in a 2010 Toyota Camry they allowed me $6000 for it and in the paperwork they put $6000 of unexplained charges in the contract my suggestion to anyone looking to buy a car here is absolutely not this is one of the worst used car sales places that I have ever been and I have bought many cars they did the paperwork so bad that I owe more for the car than I paid for put $14,000 down and when it's all said and done I will have a paid $59,000 for a $39,000 car also bought the car with the engine light on which is illegal in Georgia that falls under the lemon law had a signed piece of paper from the dealership stating they would fix the engine light problem and I took the car to a certified BMW shop that said it would cost $1100 to fix I wanted them to do it but the dealership said that they would do it I will not have a bunch of Shadetree mechanics if you want to call them that work on an $80,000 car they're not certified to!!! My suggestion and opinion of this company is that they need to be out of business

    Rick Case Kia

    Rick Case Kia

    (206 reviews)

    I recently completed major service on my vehicle at Rick Case Kia in Duluth, GA, and the experience…read morereinforced why I believe in maintaining my car through qualified dealership professionals. My vehicle required significant work, including an engine replacement along with important preventative maintenance. The team approached everything with transparency, careful documentation, and strong communication from start to finish -- exactly what every vehicle owner hopes for when dealing with major repairs. Service Manager Joshua and Service Advisor Lamont demonstrated a high level of professionalism and integrity throughout the process. They took the time to explain recommendations, ensured the work was completed properly, and helped manage the overall cost responsibly. There was never any pressure -- just straightforward guidance focused on keeping the vehicle safe and reliable for the long term. I also appreciate how the dealership emphasizes proper maintenance and customer support rather than quick fixes. That mindset builds real trust and is the reason I will continue relying on dealership service for the health and longevity of my vehicle. If you are someone who values certified technicians, thorough service records, and a team that stands behind their work, Rick Case Kia in Duluth is an excellent choice.

    Hire people that actually want to work and pay attention to what their customers are coming in for…read more Just like the rest of the reviews.

    ALM Gwinnett - car_dealers - Updated May 2026

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