I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me. Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to. read more

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty decent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had. read more

ALM Gwinnett - Trash Can - Car Dealers Near Me - Duluth, Georgia

I have purchased two vehicles from this location. I came in knowing which vehicle I was interested both times. I called ahead and made an appointment so they could pull out the cars for me. If you come in looking for a newer used vehicle, and you have a down payment and a good credit score, you will be just fine shopping here. If you don't meet all 3 of these, chances are you're going to have a more difficult time no matter where you go. read more

We have been looking for an Audi A5 Cabriolet for weeks and finally found the perfect car at ALM Gwinnett. Unfortunately, we live in a different state and we were leaving for a holiday and couldn't complete the transaction before our departure. We were very fortunate to work with Darrell Williams. Darrell stayed with us for two days until, together, we devised a way to secure the vehicle. Darrell and his manager Christopher Barton even arranged for us to complete the transaction in person upon our return. I can't say enough about the superior customer service we received from both Darrell and Christopher. Thank you, ALM, for hiring such fine employees! read more

Please try to avoid this dealership at all costs. I bought a car from them two weeks ago and it's been a complete train wreck. There were many issues with the car. They claim to have a 5 day exchange policy but in reality, that's a trade-in (which you can do at any dealership if you want). I wanted to exchange my vehicle and they offered trade-in values that were slightly better than if I were selling. I would never buy from ALM again and strongly urge friends and family the same. The managers were very rude to me as well and overall I had a horrible experience after I bought the vehicle. Just like many other used car dealerships, they ask customers to rate them immediately after buying which is why they have such inflated reviews on Google. They repeatedly lied and didn't honor anything promises made throughout the process. Please make sure to get everything in writing if you do shop here. read more

I called the dealership and a sales rep Marlon Negassa answered. Because of the Great Salesperson he is, I bought from ALM Gwinnett within 24 hours by seeing this vehicle online. Marlon was very easy to talk with and did everything he could to inform me about the vehicle. He made a video and looked the vehicle over and gave a straight up assessment. We did all the paperwork info over the phone. The next day I travel 211 miles to hopefully buy the vehicle. The vehicle was exactly as Marlon described, the paperwork was ready, we test drove and decided to purchase. Because of Marlons professionalism, Knowledge, and willingness to help me as a customer, I highly recommend Marlon to be your sale rep at this dealership. read more

worst experience ever!!!! they sold me a shitttty mercedes!!!!! did the car buying process online and when I got to them there is scratches on the headrest and a scratch on my right mirror that they promised to fix after nearly 2 months of running around trying to get this stuff fixed I finally bring the car in to fix the mirror. I was advised to let the car stay as it was raining outside and it would mess up the paint job however, when I came to pick up the vehicle the following day my paint job was ruined due to the rain!!!!! after they told me to keep it there so they can protect it from the rain!!!!!! which is such an inconvenience because this location is very far and they only do the paint jobs on Mondays at this point. I'm very frustrated. I would not recommend this business to anyone after spending thousands of dollars on a vehicle, you'd expect the car buying process to be very simple but this has been nothing but a headache for me. I do not recommend !!!!!! read more

Please avoid this car dealership. I bought a 2018 BMW 440i for my son who was starting school for the first time. I live in Virginia, and bought the car online, sight unseen. I trusted the salesman and his manager. I paid them full price. After the car was transported to me, I took it for emissions testing, which is a prerequisite for getting the car registered here. I found out that the emissions test could not even be done on the car, because it lacked a catalytic converter. When I contacted the dealer, the manager, as well as the sales person denied any responsibility. First they claimed that they had indeed sold the car with the catalytic converter, and that it must have been stolen. I told them that it was impossible, because the car has been with me and garaged in my house all along, and the car sounded exactly the same as when it was delivered. And also sounded exactly like what it sounded like on a FaceTime video shared by the salesperson. When I asked them to give it to me in email or in writing that they had sold me the car with the catalytic converter in it, they refused. Then they started giving me the runaround, transferring me to different voice messages. I am currently looking at my legal options, as well as writing to different authorities in Georgia. This has been such a nightmare. Please don't make the mistake I made. Don't buy a car here. read more