BUYERS BEWARE YOU DO NOT WANT TO BUY A VEHICLE FROM ANY GRAVITY AUTO!!!! Sale was deceptive bought 2016 Lexus GX460 on 09/17/2024. I Live 2.5 hours away.. They failed in every aspect of sales, service and integrity!! List of lies Said the car went through a multi-point inspection and passed everything. Spoiler Over $12,000 dollars of repairs needed Said the tire pressure light was on because it needed new tires and offered me to come back to get them when I came back to get the seat handle repaired. Was told he was throwing in a dealer warranty for major systems as well as a key replacement warranty. Actuality $1,000 added to the online price but didn't mention until after paperwork and approval. I came back and got the new tires. Light was still on. Was told it should go off on it's own after driving it some. Got the seat handle replaced and the technician put a hole in the middle seat. They tried to say it was already there, but you could tell it was a fresh puncture. Then they tried to blame it on a car set. After I showed them that the car seats dimensions and design didn't align with the puncture, they agreed to fix it for me whenever I came back to Duluth. DOWC (Dealer Owned Warranty Company) warranty: going back through my paperwork I see where I was charged over $2500 dollars for the warranty and $1500 dollars for key replacement. (I don't know any key that costs $1500 dollars!) I take accountability for not going over the paperwork again but that leads me to another thing. They take all day and forever to do nothing on purpose so that you will pay less attention to detail because you are ready to go. Multi-point inspection could not have been done it would not have passed. After a year and 2 months driving less than 10,000 miles the only thing that passed inspection were the tires. Over $12,000 dollars of repairs needed 1 year and 2 months after owning the car: Check engine light comes on, I take it to the Lexus dealership, and they tell me I need a transmission rebuild. They notify the warranty company to submit a claim for repairs. It is immediately declined because, " I am within 50 miles of the Gravity auto Roswell dealerships service center" they will pay $125 towards having it towed. I get to the dealership, they clear the check engine light and tell me I must wait until it comes back on. Car is driving fine but the RPM's stays high a little longer than usual to change to the next gear. It comes back on. I drop it off to the Roswell Gravity auto service center. Thursday 3/12/26. Tuesday 3/17/26 I get a text and a phone call saying they did a multi-point inspection and gave the results. Warranty company only approved front wheel bearing replacement and that I would have to pay $514.44 for a transmission flush to see if that would repair the issue before they would pay for a transmission rebuild and to approve or decline. I approved of course what other choice did I have? The next day they call me and said they were done and that the flush repaired the issue. I scheduled to pick up that Saturday since I lived 2.5 hours away. They close early on Saturdays, so I paid in advance and he left my key at the dealership along with my paperwork. First 17 minutes of driving the car seemed ok. Then it started making a clicking noise that sounds like you putting a card in your bicycle tire while it's spinning. When we got on the highway, after acceleration when you let off of the gas the car would stall as if you were pressing the brake. Had none of these issues before taking it to them. read more

Had an amazing car buying experience, at the Gravity Autos Duluth location. AJ, Cass and Chris were amazing! I would highly recommend this dealership if you're in the market for a luxury vehicle.. read more

Gravity Auto Duluth - Car Dealers Near Me - Duluth, Georgia

Bait-and-switch style pricing. Car was advertised at one price, but after placing a deposit they told me the price only applied if I financed through their bank. Using my own bank increased the price by $2,000, which was never disclosed upfront. Had to cancel and request a refund. Not transparent and not trustworthy. read more

I recently purchased a used 2019 Jeep Wrangler. The search has been a journey for the last 3 years. I had test drove Wrangler Rubicons, and Saharas on a few beach trips and loved them! So, on my 49th Birthday I decided that on my 50th it would be the year I made my dream come true. The conversation of my inquiry was originally with the Marietta Gravity Motors. But, the vehicles I wanted to test drive were located at two completely different locations in Georgia. Mind you, not in ATLANTA, where I reside. So, either way I had to drive almost 27 miles to three locations. Long story short.... @ Gravity Auto Duluth... was the meant to be. Z. had told me that those two other jeeps could have been moved to my location of choice to test drive. Via another Gravity MOTORS/Auto. So, the original car salesperson could have made my shopping experience more flawless.. BUT, he did not & lost my sale. But, it was meant to be for me to walk in to Gravity Auto Duluth and meet Z., Sam, and ALEK! These guys are AMAZING! Skip all the other places and check out this great group of people! My upgraded ( $12,000 ) with Red Leather interior, 2019 Jeep Wrangler make me so happy! Thank you Guys! You helped make my 50th dream car come true! read more

Gravity Auto Duluth - My DREAM JEEP made true @ Z. | Sam | Alek :-)) Thank you for your service! - Car Dealers Near Me - Duluth, Georgia

I have emailed, text, and gone through CarGurus to get info on a car listed on the CarGurus. The price is different than on their own website. I can not get anyone to return a call, text or email. I feel this dealers already starts off shady. 0 customer serevice read more

If you noticed this company has such a low rating, here's why: There's a reason this dealership has so many negative reviews, so pay attention. We agreed on a purchase price and terms, then they reneged on the deal (signed off on terms by the owner!) and sold to someone else. The sales personnel are so incompetent that they asked for my driver's license, gave me phone number to text it to, then hours later said they didn't get it because they forgot to enter my contact info for their system to receive it! What a bunch of b.s.! Inept, incompetent, dishonest, and once they realized their mistake they all of a sudden didn't want to talk to me. Likely because by that time someone else who was willing to pay a little more came forth and wanted to buy. I have purchased a LOT of automobiles in my 60-plus years and have NEVER seen such a dishonest and disreputable dealer! Stay away if you want to be treated with honesty and integrity! Especially if your salesman's name is "Cass." If you're going to sell high-end cars, you might want to offer customers even a shred of integrity. Several BBB negative reviews are online, and interesting how the company does not effectively addresses any any negative reviews. read more

Had pleasure working with Muhammed. He made me the transaction an easy and fast experience.

I didn't like the way I was treated. I told the salesman that I liked the vehicle, but I had to think about it. As soon as he heard me, say that he turned his back and walked back into the dealership. I actually really car and came back later and bought it. As soon as I had signed the paperwork, they treat you like crap. Also, they will try and add on not part of the actual cars cost. Do not trust them. read more

We had an excellent experience purchasing our Lexus LC 500 from Gravity Auto Duluth. Erik was incredibly helpful and knowledgeable, making the entire process enjoyable. The rest of the team was fantastic as well, providing great support throughout. read more

Aj and Moe were so helpful. They were so much kinder then anyone else at any other car shop! The best experience . Highly recommended!!

I highly recommend this dealership. The service was good. Sam is professional, experienced and dedicated.

Don't buy a car from these people!! I wish I would have looked at the reviews on BBB and Google. We purchased a Mercedes GLS 63 AMG from them and within hours of receiving the vehicle the check oil light came on. We took it to our Mercedes mechanic that discovered an oil leak. Gravity did not assist us at all. We took the car to our local Mercedes dealership and thank God we purchased an extended warranty. The cost to repair was close to 20k. Luckily the warranty covered most of it but we still had to pay over 8k out of pocket. The staff at Gravity did not care one bit and was actually very rude and condescending when we tried to recover some of the cost. Chris in "customer service" was terrible. No matter how much you love the car DO NOT BUY FROM GRAVITY AUTO. After looking at other reviews on BBB & Google I discovered they sell vehicles knowing they have severe and expensive mechanical issues. Be warned do NOT buy from them. read more

0 star rating. They have no ethics at this dealership!!! They refused to refund a deposit!!! Spoke with G.M. Sam.

I personally love to give my Reviews specially i like almost all their Collection and i feel like privilege to their clinet Service Mostly one name i definitely mention Amira, Her warm and friendly nature created a welcoming environment, making me feel valued as a customer. She truly went above and beyond to ensure that my car-buying experience was nothing short of exceptional. I would highly recommend Gravity Autos Duluth and Thank You Amira the phenomenal car saleswoman for your awesome Clinet Service. read more

Purchasing the car was the easy part but the follow up after the sale is where things get crazy. I purchased a 2012 750LI Black on Black (very clean), I read other yelp review's and I experienced a longer than usual time receiving my tag as well but not a big deal. As a previous BMW owner I know that they have a history of leaking oil, so I specifically asked for Gravity to make sure this was addressed (they didn't and I have oil leaks). Well, I am writing this review because as a US Army Vet with 4 deployments integrity is high on my list and right now this company is not standing behind their word. When I called to address this issue I experienced unprofessionalism, lies and misdirection (to include being hung up on). So now I drive to the location to discuss my concern in person and was basically told nothing could be done and the person who hung up on me didn't seem to exist at that location (what a coward). I will call the GM to hopefully get to the bottom of this and hopefully things can turn around but for now this is a very negative review. If you are man enough to be rude on the phone then put on your big boy pants when addressed as a professional man in person, I'm not going to hurt anyone but I will shake your hand and look you in the eye and tell you when your wrong to your face. I'm sure my review won't put Gravity out of business (not the intent) but hopefully it helps 1 or 2 people decide to do business with a company that practices morals, value and integrity! read more

I really wish that I could give this place ZERO stars. Being in Sales, I have always heard about the stereotypical Sales person that is aggressive and tries to sell you snake oil, but thought it was unfair to us good Sales Execs that actually care about the customer they are selling to. I have just heard about these stereotypes and never actually encountered any Sales professional fitting this "dishonest Salesman" persona, always saying Sales people have such bad rap!...Well, Gravity Auto is EXACTLY a type of place where these stereotypes come from and EXACTLY the reason Sales people have such bad raps. Where do I start - they start by aggressively pushing to run my credit to see if I would get approved for financing even before I looked at any cars because if I "don't do it now that other couple with an 800 credit looking at the car is going to get that car you want". So knowing that I saw several cars on the lot that I wanted to look at I said fine, I will run my credit to get approval for financing. Full disclosure - I don't have the greatest credit, but I certainly don't have the worst - they tried to come back with an over 20% interest financing telling me that was the best I could get! So it came down to that they were advertising one price just to swindle and charge you another (I ended up going to Carma Auto and got UNDER 5% interest financing). So I told Sales person that I would NEVER go for an interest payment like that because I would have to be just plain dumb. Then the GM, Brandon (really just the worst manager ANY company could have), comes out and instead of greeting me the first thing that come out of his mouth is "what's the problem?". Then he takes me to his office to say "you came here for a reason didn't you? If you want that car then you better get it now" - all in a VERY aggressive and RUDE tone AND even after I told him that it's not the end of the world if I don't get it because I like some other cars on their lot. Needless to say, I did not even take a look at any of the other cars because I knew these employees here work very dirty. I would highly recommend never ever coming here to buy a car - everyone I dealt with here was dishonest - and like Mike W.'s review says - "thieves and swindlers!!!" read more

PLEASE GO ELSEWHERE!!!!! Where do I start? Oh, let me start with the a**hole named Ali I just got off of the phone with who decided to have an attitude with me because I inquired about the steps I have to take to return my car. Why do I wish to return my car you ask? Well because the accountant at this location (Duluth, GA), has yet to return my calls after a week of calling and numerous attempts at reaching her, regarding a check that I need in order to pay for my tags in NC. Now, my temp tags are expired (30 days in NC) and I'm riding dirty, smh. Who wants to do that? I can't afford to be fined for this!!! But Ali lacks empathy and their accountant, well she just doesn't care since I already have the car. Shad, my salesman was great! He's really trying to help but his hands are tied. I'll make sure to tell the Bank of Shad's awesomeness when I inform them of me returning my car because the Gravity Autos Dealership in Duluth, GA has an a**hole "in charge" and an accountant that refuses to do her job!!! Wish I had read the reviews on here prior to dealing with this dealership!!!! Lesson learned! read more

After careful consideration, I have decided to give a 2 star rating instead of a 1 star rating. I still think this place is shady though. I responded to an ad online for a 2007 Mercedes Benz SLK 280 at $7499. Too good to be true. Long story short, The dealer in the ad was Gwinnett Mitsubishi and I wound up dealing with Gravity Autos in a building with a permanent Suzuki dealership sign covered with a temporary sign with their logo, apparently a used car lot. Shady? Maybe. The car had problems. That was apparent when I first test-drove the car. I expected that going in. The asking price was too low. Something had to be wrong. I was willing to spend (some) money to get it up to snuff if there wasn't THAT much wrong with it. A salesperson named "Sixx" negotiated a deal with me to give him full price for the car. Cash, and he would hold the funds on premises until I came back. My plan was to take the car to Ernst at Austrian Motors off Northside Drive to have him give it a full inspection. If he gave me a "Ja", I would buy the car. If he said "Nein" I would return it. Ernst gave the car a "NEIN!" Returning the car and getting my cashier's check back was a huge hassle. First I was made to wait nearly an hour, then to be told that the check is no longer on premises. I went outside to call my bank to stop payment on the check and walked back in to Gravity to use the bathroom. Lo and behold, when I walked in, a man handed me an envelope sand said, "I believe this is yours, sir?" The check was probably there the whole time. Shady. This place is the epitome of the stereotypical used car lot. Bunch of hi-stepping big talkers trying to sell substandard European cars. Waste of time and energy. Go someplace else. read more

I can unequivocally say that this has been the worst experience I have ever had dealing with a business. The employees are, at best, completely unresponsive and at worst, rude and incompetent. It is impossible in words to explain how deplorable the customer service is at Gravity Auto. Mistakes understandably happen; however, to persistently ignore a customer's requests to remedy those mistakes is incomprehensible. My complaint stems from two issues, both related to my tag and title (however, my sales associate has been entirely unhelpful and unresponsive in my requests for assistance with the tag and title department): 1 - When I purchased my car, I requested that my current vanity tag be transferred to the new car. The sales associate (Bernard) asked me to email him the tag number, my name, address, and the make/model of the new car I had just purchased. I emailed this information to him while I was at the dealership, at which time he confirmed receipt. Several weeks later, I received a NEW tag/registration in the mail from the tag office - my vanity plate had NOT been transferred. I have called and emailed Gravity multiple times over the past month to resolve this issue. I have left messages at the tag and title department, emailed the general inbox (from the website), and spoken to several employees, none of whom followed up. I have also emailed the sales associate several times and received no reply. 2 - Although I paid cash for the car, I received a call today (more than a month after I purchased the car) from a third party bank indicating that they had been mailed the title to my car. Gravity Auto has mailed the title to the car I paid for in cash, to a bank that has absolutely no lien on my car. Moreover, the address Gravity Auto had listed for me on the title was incorrect. read more

Thanks for screwing my credit. I sold a car to these guys and took them 2 entire months to send a check to my financial institution. I called Ricardo reapeadedly on his cell, work, you named it. I even contacted his manager Jay and same story, no answer. Why is it so hard to follow up with a customer? Why is it so hard to explain your negligence and lies. The process was suppose to take 2-3 business days according to Ricardo and that turned into TWO MONTHS, making my account DELINQUENT. Now I get to fight with the credit bureaus and try and explain how dumb I was to be convinced by these guys. Thanks for nothing. Next time have the courtesy to answer your damn calls or texts. read more

I truly wish I could give this place ZERO STARS! This dealership sold me a vehicle without disclosing that it had a salvaged title. The title they gave me at time of sale was the old one and not the reissued salvage title. I only recently discovered this when I tried to trade it in. I am now left with a car that has more problems than I can afford and has no trade in value for me to get out of it and I was relying on the as my down payment. Needless to say I couldn't get a reliable car now. DO NOT SHOP HERE. They are the stereotypical definition of a used car dealership and salesman. And avoid the salesman the says he's a preacher at all cost. Can't remember his name because he just kept saying call me Preacher cause that's what I do besides sale cars. He may be a pastor but I sure feel sorry for a congregation that has a leader like him. read more

BUYER BEWARE! If I could give this place a lower rating I would. Their website's inventory is inaccurate/maybe even intentionally false. They played the bait and switch game after I called several times and spoke with several different people who stated the vehicle that I drove several hours to see was available. Not only that but to add insult to injury the salesman (Savil) was very rude, very unprofessional and to throw salt in the wound the manager only tried to cover for him with more lies on why the vehicle was not present rather than address the inexcusable poor customer service [I have never known a title to cause a "safety issue," its a document, not an air bag or emergency brake]. THE WORST CUSTOMER SERVICE EXPERIENCE EVER! read more

I wish I could leave a lower rating. STAY AWAY FROM THIS BUSINESS!! They also operates Gwinette Mitsubishi & are total scam artists. I purchased a 2013 Nissan Rogue from their sister location just a couple of days before my birthday (August 15, 2017) and was beyond excited to have a new ride as my old car was totally falling apart. I drove from PEACHTREE CITY to get this freaking car. It is now November 14, 2017 and I do not have tag/ title. (so, I can't drive my car and haven't been able to for over a month even though I have been making on time monthly payments since purchase AND I've paid for 6 months of insurance). After calling for weeks, TODAY I get the number of the tag/ title person, Jasmin (who I was beginning to think didn't even exist). She says that she has called me (umm, then why hasn't she left voice messages or sent email? Paper-trail would be bad for business, right?) She says she needs additional information to process my tag/ title information, but Capital One is taking my money just fine- so what is she hiding? clearly my loan has been processed so where the crap is my tag/ title? The KICKER- I woke up this morning to find that my car wouldn't start, so I thought- good thing I purchased the extended warranty. NOPE. I had USAA set up to tow my car to the nearest Nissan dealership and am SO happy that a sales rep from THAT dealership suggest I CALL THE WARRANTY company first to make sure the repairs would be covered. When I called, I was informed that my warranty had been rejected because the dealership never responded to a letter the warranty company had written the dealership back in October. So now I do not have tag/ title, my car isn't in working condition & I cant fix the car because though I am paying for a warranty- I do not have an active warranty. NO ONE AT THE SHOP GIVES A CRAP EITHER. PLEASE STAY AWAY FROM THIS DEALERSHIP. Save yourself the trouble and just spend a little extra for a car in good condition from a deanship with honest folks. I hope this place goes out of business so that they can stop screwing honest people & taking their money. read more

thieves and swindlers!!! my salesman took it on himself to removes over $200 out of my banking account without my consent and without any notice (ie: phone call or via the postal service). when i called to find information, the sales manager could not locate any of my customer information. a truly horrible organization. if you want a regrettable experience and terrible service, go to Gravity. it's their specialty. read more

I had hands down the best experience buying a car in my whole life!!! Asim was far and away one of the best car sales people I have ever had the pleasure of dealing with. The process was quick and easy, the finance manager was wonderful, explained everything and made me feel very comfortable with my deal!! Definitely will look to these guys in the future for any additional car purchases. read more

PLEASE PLEASE PLEASE go to Roswell Mitsubishi instead. Let me explain why. Roswell Mitsubishi is under the same ownership as Gravity Autos in Duluth, the place I purchased my vehicle from. 2weeks after purchasing my vehicle from Gravity Autos, the alternator caught on fire. When I called Gravity Auto to explain to them the situation & my frustration, the sales rep LAUGHED AT ME and told me I sounded mad and serious. I had the vehicle towed back to Gravity Autos that same day. It sat in that car lot for 5 days, untouched! I had been communicating with the floor manager, Igor, who is quite possibly the worse excuse for a manger I've ever seen. He yelled at me for calling to check on the status of my Jeep. He constantly cut me off as I was talking. He made false promises to call me back. He made rude remarks. And somewhere between the day I had my vehicle towed to his store & today he made the decision that selling me a piece of shit was not his problem. He NEVER bothered to call & tell me what was going on with me Jeep nor did he try to accomodate me for the situation I was in. So I called Roswell Mitsubishi in hopes of speaking to the owner of Gravity Autos. The owner wasn't around so I spoke to Roswell Mitsubishi's manager, Danny, instead. I explained to him my issue and asked that he please alert the owner to call me as soon as possible. Now, Danny could have just ended everything right there. But he didn't! He not only contacted the owner, but he called and spoke to Igor and advised him of the PROPER way of handling the situation. Somehow, he got Igor to agree to pay for a new alternator, and though I was hoping Igor was man enough to cover the cost of more, I know I wouldn't have even gotten that without the help of Danny. AND I TRULY THANK HIM FOR THAT! It wasn't even his problem!!! I didn't buy the car from him but he STILL wanted me to be happy. Because a REAL manager knows the importance of making your customers happy and keeping a high rating. If I could turn back time, Danny and Roswell Mitsubishi would've gotten my business and NOT Igor of Gravity Autos in Duluth. So if you're thinking about purchasing a nice vehicle for a decent price, give Roswell Mitsubishi a try and rest easy knowing you're in good hands! read more

Very unprofessional dealership. We purchased a car going on 45 days ago. We have yet to receive finance information or a tag. We are having to get a new paper tag, but we are planning to return the car anyway. We traded a car in and we received a late notice because they still have not payed it off. So basically we have a car we are driving that is insured, no bank to pay for the car, and we are making notes on a car they have in their possession. Ridiculously poor service, and con artist from what I can see so far. They moved locations and continue to blame the move for being behind on several transactions. Not my problem. They are not even worthy of 1 star but I had to press the button anyway. STAY FAR FAR AWAY!! read more

I had a great experience with Dondre. He takes great care of how your concerns about any vehicle. If you go to gravity auto ask for Dondre.

I had a great experience at Gravity Autos! The customer service was great, I felt right at home! I'm a first time buyer and thought that I would be pressured into getting a car, but I wasn't. They talked me through every step and helped me to make a great purchase!!! I will definitely recommend this dealership to my friends. read more

I recently did a "pending vehicle inspection" sale with these people. I made sure we had this in writing. I signed over my check from my bank but only in part. Signatures were required on the front and back from myself to validate the check. Needless to say 3 days later, after I took the vehicle for inspection, 5k in repairs were needed. I returned my vehicle and received my check from Brandon Cain as we agreed. My bank calls and advises the check was cashed, which didn't make sense because it was "pending vehicle inspection". Not only that, there was a bad copy of my signature on the back of the check, which I know I didn't sign and the bank confirms it doesn't match the signature on the front of the check or any signatures in the past. I've contacted the police and they are currently investigating. I have even tried to reach the people at the dealership, who are denying they signed the check and now they are avoiding me getting my money back. Don't shop here. I should have gone with my spirit of discernment and knowing that something wasn't right about these people. That's why they have a lot of cars on a tiny lot because they're not applying good business practices and doing everything immoral just for a sale. I don't know who Ricardo is but my bank says he cashed the check. Thanks for new open Auto Loan Gravity...we want our money back. read more

Had a great experience trading my car. Worked with Benny, who was great. Brendan the GM was also great to do business with. These guys have integrity and I like that. read more

Do not, I repeat do not purchase a car from this dealer without doing your research! As a premier dealer in Georgia you would think that their staff would be more aware of the vehicles they sell. I bought a BMW X6 from them in October of last year and the engine went out three months later. Three months later guys!!!! I attempted to use the extended warranty that I purchased with the car; and after months of fighting with the warranty company, they did not honor the warranty. I requested for my money back for the warranty, and my check was sent back to the dealer. When I called to check if my refund had made it to Gravity, they told me it was there, and that it had been there for nearly a week. Not sure why they would hold someone's money that long without notifying them, but I'll let you guys be judge. I then asked when the check would be mailed to my lien holder, and they told me it would be sent the next day. This was at least two weeks ago, and the refund has not made it to my lien holder. When I went up to the office to inquiry about it today, they told me accounting was not in. Going back on Monday to check on my status. read more

I was out and about yesterday and I had been knowing that it was a great time for me to start shopping for a new and dated car. On yesterday July 18,2018, turn out to be a really great day. I had another dealership in mind but I stopped by Gravity Auto Sales in Diluth, Ga. I was very impressed with the cars that were there. That were all great cars and before I knew it a very courteous salesman asked could he help. I said sure and I informed him of some credit challenges that I was concerned about. He informed of his name which is Ttayy this young man put my mind at ease. I was very interested in an Audi well the process started, he informed me that the application process only take 5 to 10 minutes this was very new to me but within less than an hour I was notified that I was approved. I was able to see a number of cars on-line as well as on the lot. I was treated with so much kindness, care, concern, courteous and professional service. I have been to a few car dealers, Gravity Car Sales Of Diluth was by far the best car buying experiences of my life (sincerely). The salesman Mr. Ttaay, the finance team, all the way up to the general manager Mr.Ali, and the entire team really was the best. I walked in with some uncertainties, nevertheless I can say that within a short amount of time I drove off with the car of my dreams. I also received some of the special bonuses that I wasn't even expected. Eventhough I cannot remember all of the wonderful cheerful team at Gravity Auto Sales Of Diluth. I just want to say thank you all for outstanding service and customer care. I will definitely recommend this car dealership to anyone, and know that they will receive excellent service in a small amount of time. Sincerely, Ida L read more

Customer service is awful. Purchased a car and it needed repairs within the first week. Had it towed to the dealership they said they would take care of the issue. I have called 3 conservative days and the manger will not return my calls. I'm in the process now of calling the finance company and a lawyer to handle the issue now.. Do not buy from anything from this company!!! read more

This is probably my favorite Auto Place. They service here is excellent! My Sales guy Bennie was very helpful and very knowledgeable about the car I was interested. This place have great prices and have awesome car selection! I will recommend this place for sure. When you go to Gravity Auto make sure you ask for Bennie read more

We had a great experience buying from Gravity Autos in Duluth. Their Salesman Asim looked after us amazingly making the whole car buying experience great! The car was already priced competitively so I didnt have to spend hours negotiating like I do normally. I was advised well of the history of the vehicle, even though it was used it felt like buying a new vehicle as they made it so spotless for me to drive away! Definitely recommend this dealership for quality of vehicles and customer service, ask for Asim. read more

his dealership refuses to refund my $2000. I purchased a 2011 Honda Accord from this dealer .The salesman called me almost everyday until I decided to purchase the car well once I signed the contracts for the car I was called in by the finance manager saying I had 24 hours to get the car back. They said the previous finance guy messed up several contracts and they would send the repo guy for me. I explained to them I had a contract where I purchased the car and that I had did nothing wrong. I hung up and a private investigator called stating he was going to get a warrant for my arrest and he represented Gravity Autos Atlanta. I was very upset by this time and I called them and told them I would be there first thing the next day. I asked them if they would have my car and money they said my car had been sold and we would come up with something. I said no I am not coming until you get my car and then the finance guy said we just found out we still have it.So I was told that I would get my car and $2000 back when I came. I got to the dealership on they started saying they could give my title but no money because I had the car for too long and they had to charge me mileage! I called the chamblee police department and a report was made. I also have my contract showing my down payment and a signed contract!! The customers trade was NOT sold and ready for pick up by customer. the customer was contacted numerous times and asked to return the vehicle. The customer was given reason and an amount of refund based on the agreement the customer signed. The customer attempted to STEAL the vehicle from the dealership after she was told she needed to return the car and damaged the undercarriage. The customer contacted the police and refused to communicated with the dealership. At this stage since police report is filed, our dealership will comply with police investigation and prosecute to the fullest extend of the law to recoup the expense of the damage done to the vehicle. See more compaints at: http://www.bbb.org/atlanta/business-reviews/auto-dealers-used-cars/gravity-autos-atlanta-in-chamblee-ga-27441771/complaints#sthash.POLeCsJs.dpuf DO NOT BUY FROM ANY GRAVITY AUTO LOCATION YOU WILL GET RIPPED OFF !! read more

Benny was very helpful in getting me in the car that I chose. I loved the way he handled my situation because I traded in a car. I feel like he is the best in getting the job done. I like this dealership because they have real nice cars and great prices. Go see Benny. I am glad I chose Gravity Autos to go get me a car. read more

If I can give this place a negative I would. I don't recommend buying a car at this place. The sales team is ok but everyone else... I don't even know where to start. The tag person was on vacation and nobody else was assign to do her job. Everything gets put on hold until he/she comes back. They asked me (the customer) to go to the tag office on their own time to ask for an extension. Don't even think about calling this place neither because they will keep transferring you until you you reach someone's voice mail. Also they don't return your calls at all even though they say they will. Sent an e-mail to the GM because he sent me one to thank me for the business and no reply. Go to a big dealership who is professional because this place has no clue what "professional" means. If i did my job like the way this place is ran, I wouldn't have a job. read more

I WISH I would've read the reviews before purchsing my Jeep Grand Cherokee from here. I havn't even had the car for three weeks yet and it broke down. The altinator LITERALLY caught on fire. I couldn't move the vehicle and it was blocking an intersection. When I called Gravity Auto to explain to them the situation & my frustration, the sales rep LAUGHED AT ME and told me I sounded mad and serious. I explained to them that I wanted to have the car towed back to them for their mechanics to look at and asked about a loaner or rental to use in the meantime. I was told that they were NOT going to provide towing. I was told that all the loaners were in use (apparently I wasn't the only customer who purchased a piece of shit car) & that they were NOT going to compensate me for a rental. The car broke down on a Saturday. I was told that there was no manager nor mechanic available until Monday. So I paid, out of pocket, for a tow truck to take the car back to the dealership so the issue could be addressed bright and early Monday morning. On Sunday, I called Gravity Auto back to see if someone could call the manager and see if there were any other transportation options for me while I waited on the car to be fixed. I was told they would try to contact the manager and let me know before they closed. I NEVER received a call back. Monday comes and I am pissed. I had to Uber my son to school and myself to work. I call Gravity Auto to speak to a manager and, to my surprise, I was treated as if I was bothering them! There was aggrivation in everyones voice and each person transferred me to another person who transferred me to another person who put me on hold. Eventually someone would say; "We"ll call you back in about two hours." But they never did. So I would call them back. And everytime I asked to speak to a manager I was told a different time that the manager would be there. Originally I was told 11am. Then I was told 12:30. Then I was told the manager would be there after 2pm. Finally, around 3pm, I called and expressed all of my frustration and anger as proffessionally as possible. I had NO car, NO news as to if and when the car would be fixed, NO news about getting rentals or tow/uber compensation, NO news as to if the manager even knew or cared about my situation, NO RESULTS what-so-ever. The very last phone call I had was with Egor. Can you believe this man had the audacity to raise his voice at me as if I was bothering him?? As if HIS car was the one sitting undrivable in the lot. As if HE had to pay for ubers and tow trucks due to the altinator catching on fire. As if HE had been getting the run around for 3days strait. As if HE had put down a deposit for a car he was only able to drive for two weeks!!!!!!! Very rudely, Egor promised me that he was speaking to the owner and upper management at 6pm (the time for the manager's arrival changed again) and that he would call me by 8pm with an answer to all of my question. Needless to say, I never recieved a phone call. Now, mind you, I purchased this car because it was VERY MUCH needed. I wake up at 6am every morning to get me & my son ready. I take him to school. Drive an hour and a half to work. Work until 5pm. Drive an hour and a half back to my son's school, run a few errands, and drive us home. A bus is out of the question. Bumming rides off other people is impossible. Ubers and lyfts are expensive. I purchsed this car because I NEEDED a car. Yet here I am, in an uber that's going to cost me $67, typing this review becaus a car I have paid for is sitting in thier lot, undrivable, and I have NO IDEA what's going on with it. PLEASE PLEASE PLEASE do NOT waist your time, energy, nor money on ANY vehicle from this place. In less than a month you will regret it.And if you don't believe me, just read the other reviews. read more