Went here based on a guy name lane vesser on Facebook had this car posted for sale at the dealer Came by test drove the car Car was cool high priced and mileage then the other two I'm looking at . Dude ran my car to check how much for trade in . 2019 q50 top line car 75xxx miles on it brand new engine and turbos by dealership in Roswell Infiniti Dude test drove the shit out of my car and can hear my car going up and down the street . Opened my car smelled like burnt rubber like that professional ? Then top that offer my car 15k lol I laughed and told him your joking right ? Then pushed said 18k I told him put my car for 18k I'll buy back after I get this car from you guys. Dude looked at me like I can't afford the car or something then told them give me my keys dude laughed and said I'll buy it 20k rn I told him naw I'm good yall on funny business Peep in mind didn't budget on price with their car had torn faded backed tan seats and back bumper was missing screws and hanging. Car need new spark plugs didn't pull and the brake pads look worn out. Customer service was ass waiting waiting giving me the vibes I ain't got money lol I will be reporting to Hyundai corporate myself. Y'all out here finessing customer and ruining peoples car on test drives . YouTube full video look up Rick case Hyundai Called out lane to be finessing customer and he blocked me on Facebook wanted me to pay 849 for 72 months While ripping me off on my car someone now the whole fam drive Benz and high end cars I been down this rodeo more than 10 times worst experience at all Multiple listing online for different prices smh read more

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Was looking at a used car (not a Hyundai) on FB and saw they (Lane) had one with decent low mileage at a lower price than any other dealers with a similar car. Messaged the sales guy to go see it that weekend. He assured that it was ready. We get there and it find out it was just accepted in as a trade in and hasn't gone through their service department to clean up. Test drove it anyways and we decided to buy it pending it's cleanup. Being the non assertive person I am, we were talked into buying it before they cleaned it. There was a dent with scratched paint on the A pillar that the sales guy said they could paint match the scratch but could not do anything regarding the dent. I was fine with just paint matching the scratch. Also there was a chip in the windshield and they promised to replace the whole windshield. Now the fun part of every car buying experience: the finance guy (John). We had our own financing through my credit union. They asked if I'd be interested in financing through them. I told them as long as the they can beat my credit union's rate, I'd go with them. They did beat my CU's rate, but then he started talking about extended warranty. I told him no the couple times he kept bringing it up. Then through magic of his computer, he was able to take an additional .5% off the rate by adding the extended warranty. My math wasn't mathing as quick as him and agreed when I saw the monthly payment only go up $20. It was only after I signed all the paper work did I realize the extended warranty was an additional $3000+ on top of the loan. I felt dirty after walking out of his office. Now there's more fun: we're told to come back tomorrow for the car after it's been cleaned, except they didn't get it done by next day. It took 2 additional days for it to be ready and the windshield wasn't replaced. Was told we'll have to bring it back later in the week for that. Fine. We bring it back later that weekend. Got the car back and they only filled in the crack which is still visually present and distracting. It then took another 2 weeks of me contacting the sales guy and then going in to see the general manager for them to set me up with an appointment with a glass replacement shop who did eventually replace the whole windshield. And the A pillar, nothing was done to it. I had to get touch up paint and cover the scratches myself. Now regarding the extended warranty, I was able to get the finance guy (John) to sign a cancellation form, faxed it to the extended warranty company and have them cancel and refund me the $3000. Glad to say that after 4 months I finally saw the refund get credited onto my loan. I wished I had just kept driving to the next dealer who had a comparable car I was looking for instead of stopping by Rick Case Hyundai of Duluth. Worst car buying experience ever. read more

DO NOT COME HERE!!!! I bought a used vehicle. According to the Car Fax they provided for me certain services were done at this dealership to prepare the car for sale such as changing the oil filter, replacing the tires, resetting the TPS alert, and replacing the AC compressor. The day after I picked up the car, one of the "new tires" was completely flat. I also noticed the following day that the AC wasn't working right. I went back, service was terrible and I was finally able to talk to the sales person that I bought the car with and was told that I had a nail on the tire and plugged it (needless to say it was in an area that required the tire to be completely replaced because the plug was in an unsafe part of the tire- I had to buy a new one at a tire shop) and was told off that the AC compressor and issues were fixed and that I had bought the car "as is" and that they could not do anything else. Things that were wrong with the car were not disclosed, the things that I brought up were dismissed because I was deceived into believing that they would be or had been "taken care of". It hasn't even been a month and the "oil and filter change" has to be done because it was never done in the first place. Never coming back. I am getting my car serviced elsewhere because they are not worth dealing with. They deceive and con people. DO NOT COME! IT IS NOT WORTH IT read more

I just bought a palisade 2 months ago, 500 miles. my car had nails on both wheels. the first time I went to risk case hyundai, when I walked in no one greeted me or asked me how many minutes to wait. After checking my car for about 15 minutes, the employee named William Stowe came back and told me the nail was on the bottom of the tire, they couldn't fix it and had to replace the tire. I had to pay 700 dollars. on my way home I stopped by discount tire and asked if they could fix the nail, they said they could, except for the side of the tire or the hole was too big they couldn't fix it. William is a liar. I know they are in business but please don't lie like that. Will never go back there! read more

Bought a car from this dealership back in 2020 and have been consistently coming in ever since for oil changes, brake repairs, all the sort. Orlando is my go to for any service related issues and Matt is the best mechanic. This duo has helped me so much in the past few years and prevented me from having any bad experience in an otherwise highly stressful environment at any car dealership. read more

The service I received was completely inadequate for a dealership. The service representative were very rude and unprofessional. I dropped my car off for 10 days with several concerns. I called several times to check on my car and didn't receive any updates. I received a call from Orlando saying my car was ready for pick up however when I arrived none of my concerns were addressed. My car is under warranty with 30K miles and I had to pay for my services even though the services are covered. I had to make two appointments outside of the original appointment where they had my car for 10days to resolve the issue that I originally went for. They offered no type of consideration or empathy for the encroachment they played in the situation. My car was returned dis shoveled and dented. Where I requested to see the picture since they take before and after photos I was told that they didn't get a picture of the part of my car and they were not affiliated with anybody shop so they would not take responsibility. Save your time. I have received better service in an alley. read more

Disappointed in Service at Rick Case Hyundai in Duluth. They've had my car for over six weeks now waiting on a recall engine replacement they've had the parts in for over two weeks now and the car is still not ready for pick up. I have been told on three different occasions the car will be ready tomorrow and they would call me when it's done and I never receive a phone call until I reach out to a manager you may get them to call me back but nothing is resolved. When I try to call the dealership they don't even answer the phone. They do not provide you a loaner car or pay for a rental car and there is nothing I can do! DO NOT USE RICK CASE HYUNDAI FOR SERVICE. They need to invest in their people and hire more mechanics, not being able to finish a recall or warranty repair for over six weeks is unacceptable read more

Well what started out as a great experience, turned bad when you realize you were taken for a ride! A price was negotiated but after signing documents, realized the list price of the vehicle was on the bill of sale, I just didn't do proper math since the cost of the vehicle had included the tax too. Realized after signing that when you take the tax off, the list price is what I got, not the negotiated price. Also, GA state law requires dealerships to include all costs in the advertised price which should include document fees. But go figure, $800 in added documents fees listed on the bill of sale as I was told that is normal business across Rick Case dealerships! Word to the wise, pay better attention than I did or you will over pay! read more

I should have listened to the reviews. This dealership has terrible customer service and I'm pretty sure they couldn't care less if they even sold a car to you. Made an appointment with "Dave" to look at a vehicle he said was available. Drive over an hour to arrive and find out "Dave" was an AI and that the vehicle was not available. My husband tried talking to another sales rep to see if we could at least look at it or test drive a similar model. He stood in the lobby waiting, but no one come back with any keys. We left not even looking at one car. Don't waste your time going there! read more

I strongly recommend that you do NOT do business with Rick Case Hyundai. We bought our Elantra there 11 years ago and the buying experience was terrible (should have walked away). The car has been great but that is because of Hyundai, not Rick Case. Today I had a 9 am appointment for some recall work - replace the battery harness. This is obviously an urgent recall because instead of sending a letter, Hyundai called me and then connected me to the dealer to make the appointment. When I made the appointment I was told to allow 2 hours. A little after 12 (now over 3 hours after I arrived) I asked the service advisor (Victoria - I would rate her as 0 stars) when I could expect my car to be complete. She said she would check and let me know. About 10 minutes later she came out and told me that they had to order the part and I would have to come back another day. WHAT??? You've had my car over 3 hours and you didn't even look at it until I asked the status?? I got this speech about how my 9 am appointment was with the advisor and not the time the car would go in the shop. And how you don't know how long it will take to repair a car if you have to diagnose it first and they were backed up. I get that but: 1. How are you so behind a 9 am that your don't even look at a car for 3 hours later? Clearly you overscheduled significantly and do not know how to run your business. 2. You knew exactly what I as coming in for. You had the VIN in their system. Why did you not have the part?? I went to see the service manager and yes I raised my voice. They had wasted by then almost 4 hours of my time. No apology, just wanted to tell me she wouldn't talk to me if I raised my voice. AWFUL customer service. read more

Beware!!!! the car I purchased had a couple issues within days of driving off the lot, but they won't respond or take care of any damages. we paid full sticker price and they still will not fix any issues. This is why I buy cars at Carmax. They give you a full 30 day guarantee . this dealership will do nothing to help us out! it's sad! read more

My older parents purchased a new, off the showroom floor on Dec 29, 2023. On Jan 3, 2024 they have already had to take it back to the service department twice. The key fobs are not working. The service department replaced the batteries and still they do not work. Now my parents are being told that a part needs to be replaced in the dash. A NEW car with 25 miles should not need a part replaced. The car is a lemon and should be replaced at the dealerships expense. My parents do not feel safe in a car that is less than a week old. This dealership will lie to you to get you in a car, they will take your money and have no concern for the fact they are selling garbage to unsuspecting consumers. Keep your money and get a better-quality car. read more

STAY AWAY!! Especially from loaner vehicles. Service manager TAMMY BAKER (Thief) plus service employees charge you for damage on any loaner vehicle that was previously there. Please note, loaner vehicles are given to you dirty and filthy just to hide previous damage. Don't sign any DAMAGE waiver without having them clean the loaner and inspecting before leaving the lot. read more

They deserve no stars. In short, they botched a simple oil change and then tried to cheat so they would not have to pay for the fix. Here is the story... I went in for a simple oil change under warranty. Two days later I realized that the oil filter was leaking. I took it back in for them to fix their error. They did the repair, but charged it against my warranty so that the next time I went in for my oil change I was told it had already been done. Rick Case had charge the Fix of their error against one my free oil changes. After repeated calls and emails to set things right with no response I contacted Hyundai Corporate customer service and only then was my problem resolved. read more

Bongsu was great and amazing customer service. He didn't try to push me to buy a vehicle like other dealership when I was only searching. He helped me get all the details that I needed to make a decision. He took the time to understand what I was trying to find, my budget and my expectations. I am referring 3 friends of mine to reach out to him once they begin their car search. I am picking up my new vehicle today! Ask for Bongsu when you are looking for a car and tell him I sent you! He will take good care of you! read more

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I turned in leased Hyundai Kona at the end of Lease. Financed a new 2023 Hyundai Kona Venue the same day. Rick Case staff is not following protocol and settling or ending Lease of 2020 Kona and now HMFUSA thinks I have TWO vehicles and I have emailed, texted and made at least 10 phone calls to remedy, with NO remedy. SOMEBODY at RICK CASE isn't doing their job (yet Rick and Tammy Case have plenty of time on their hands to write a book?). I will never shop at ANY Rick Case dealership again!!! read more

If zero stars was an option... I bought a genesis gv80 prestige which began having transmission problems less than 60 day of ownership. The vehicle was in this dealers care for almost 2 and a half months while they figured out the problem which resulted in a new transmission - it's on it's way back for more problems the week we received it back. And they even twisted the knife by sending our $90,000 lemon home to us covered in dust and dirt. Thanks Rick case for making me regret every penny of this awful experience. There is no customer service here - no one at this dealer or manufacturer cares. The concierge service they offer is complete vapor - it simply doesn't exist. They do not communicate anything - ever - you will need to beg them and the will make you feel like a problem regardless. The management does not care and will not help - don't bother calling they don't call back ever. This bit about "treating every customer like a friend" is absolutely insulting and offensive in context with how they treat people - none of my friends or acquaintances would ever treat people like this - rick case and genesis should be ashamed. PS; before even thinking of buying anything from them come to the dealership on a Saturday morning and stand in the excruciatingly long line of unhappy owners and see for yourself if my experience resonates - I'm not alone. Run away from this dealer and do not buy a Hyundai or genesis. read more

Took my car here because of the service I received in the past. I had passed up another Hyundai dealership because of that. Told them coolant leaking and asked a diagnostic test. They let my car run for a hour and a half. They could not find the problem, I could come and pick my car up. You would think that the dealership of the brand of the vehicle would have the expertise to check the areas where it could be leaking. Asked if I could get an oil change because I needed that and asked to check around the water pump. We are going to have to charge you for the diagnostic charge since you want us to look at it again. I am only paying for one test! I get a call talking about "we got some good news and some bad news, we found the issue it the water pump, bad news it's the water pump" thanks for the assist ". Also we found you have another issue with lower arm is bent. They did not find anything the first time looking for coolant leak and now finding everything...I knew it was the water pump. Asked how you found the lower arm issue the second time you did diagnostic test and not the first time no response. Spoke with advisor manager Tammy about the issue and her response was I will make sure we get a more experience tech next time my apologies and rushing to get off the phone. Did not provide the service or customer service level I expect from this company. You would think they would have thrown an assist for cost!!!lol Not going to be a next time! I will not send anymore business to them. read more

Was looking for a good used car at a great price.. Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and thought I would take a look. This isn't hyperbole - this was the best car buying experience I have ever had. Their used cars go through intensive inspection, repair and replace, then are offered for sale - with a 10 year 100k powertrain warranty! That blew me away. Kush Patel was a wonderful salesman, so friendly and had the patience of a Saint. Never pushy at all. I so appreciated his honestly and his understanding with staying in my budget, he just went over the top to find us the right car. Thank you Kush. Jhon Louis took care of our financing, and was simply wonderful. Funny, friendly, honest, and took so much time to go through all of our options and get us out the door. I have never ended a car buying experience with a hug, but I don't think I want to buy another car again without it, lol. Thank you, Jhon. We also enjoyed the occasional Metallica and Craig Morgan sing along from the sales manager at the front, who halted his performance to congratulate us on our purchase, . You guys were all wonderful! I don't think I will ever buy another car anywhere else, and I will definitely be recommending you guys if anyone I know is looking to buy. Thank you so much! read more

Rick Case doesn't deserve ANY stars. DO NOT go to any of their dealerships if you want good service. They're rude, they lie, they make up excuses to try not to take responsibility. I bought a brand new GV70 which clearly has issues and I've taken it to them 4 times with no success. I have oil all underneath the vehicle and their excuse is I ran over plastic. Not to mention, my dash is fried which I showed them, only to be told there's nothing wrong. The truck smokes when you drive it for longer than 45 mins (inside the cab) and you can feel the heat from underneath im the cab. It has started synging my carpet As well now. Now, I'm forced into getting a lawyer and ealing with Genesis corporate to get this situation rectified. No loaner car was offered - no rental car either knowing they held my truck for over 30 days. Then when they wanted to dump it back on me, they said I had till the end of the day to pick it up or it would be towed. Complete disrespect from their "supervisors" who wouldn't let me leave a vm for another employee and said take it up with corporate as they're done with it. DO NOT go to this dealership. You've been warned. read more

Bought a 2017 Elantra with extended warranty and wrap coverage from a third party. Within 2 months the engine is misfiring, but the warranty covers it. Three months later A head gasket blows out which miraculously is unconnected to the previous misfire issue, and is caused by "thermostat malfunction leading to overheating." And the warranties I pay close to $50 a month for won't cover it "because of over heating" meaning I somehow caused it. It says right on the paper I was given that a defective thermostat caused the overheating. I brought within days of the problem first starting, never drove the car when it was overheating, was told the mechanic let the car run for 20 minutes and it didn't overheat, BUT IM RESPONSIBLE FOR THE OVERHEATING? Why isn't the defective thermostat responsible? You can wipe your backside with the "best warranty in the business" because that's about what it's worth - at least here at Rick Case Hyundai. Now to top all this bs off I don't just need a new head gasket my whole engine needs replacing. For $7,000. The car isn't worth $7,000. So I say I'm going to come get it. They say they have to submit more info to Hyundai about the warranty first. So I go up there two days later (Saturday) to pick it up but no, need to send more info on. Call back Monday and after asking if I spoke to my rep (Ethan) they say they'll have him call me back Tuesday. Silence until Wednesday so I call back again. I get transferred twice then put on hold half an hour until the service department closes. I call Thursday and am told Ethan is fine for the day and the guy on the phone doesn't want to tell me anything in case he gets it wrong. (How hard is it to say we found an excuse to screw you out of a warranty claim come get the lemon we sold you?) Ethan finally calls me back Friday to tell me I have a lemon (my words of course) that my warranty isn't worth the paper it's written on and I could come back the next day. And look I'm not blaming this on Ethan I'm sure he's following the Rick Case playbook and he'll get a bonus for not getting my car repaired, but in this week of no one there wanting to tell me anything I racked up $250 in Uber bills on top of everything else. Finally, so no one says I left it out, the other warranty I have (the Hyundai powertrain Uber wonderful warranty) I'm told is void because I used my car commercially. They're basing that on a Lyft sticker on my car. During the pandemic when I couldn't work I tried driving for Lyft. I made $145 in four days and decided I was better off working from home. But they don't ask that. They saw a sticker and they assumed and could have cared less how much it was driven commercially, just like they could care less how much it was driven while overheating. Finally, when I pick the car up it drives like absolute crap. The only problem when I dropped it off? The heat and defrost didn't work so I though it might need a new thermostat. Thanks Rick Case! Couldn't have bought a bigger piece of trash and received worse service at a buy here pay here lot on Buford Highway! read more

Rick Case Hyundai Duluth - So the defective thermostat caused the overheating but repair is declined because of overheating? - Car Dealers Near Me - Duluth, Georgia

I made an appointment for the anti-theft software repair as directed in the letter sent by Hyundai Motor America. When I arrived I was told it was a FOUR HOUR WAIT BEFORE THEY WOULD EVEN START THE REPAIR. I was told the "appointment" was just to talk to the service representative. This is the 4th time I have made a service appointment for something only to get there and be told it will be several hours before the service begins. The customer ahead of me also had made an appointment for service AND for the ride home and back with the scheduling service and the service rep told her they don't do that anymore because of the cost to them. They need to tell that to the scheduling service! I like my car, but I will NOT buy anothe car from Rick Case Hyundai or recommend the dealership because of the poor service. read more

My wife and I visited this dealer on a Sunday afternoon with an interest to buy a pre-owned vehicle that was listed on the Rick Case Hyundai website. We are serious, highly motivated, cash-in-hand and pre-financed customers ready to make an offer this weekend. We spent a total of three hours on this property, and we never even saw the car. Here is our testimony: From the moment we stepped foot on the property it was red flags all over. There is no dedicated lot for any one category of vehicles. The car lot had employee vehicles, vehicles waiting for garage service, new cars, and used cars all mixed together. The disorganization we found outside would be a precursor for what was to come on the inside. We went inside to ask about the availability of the car that was listed on the website since we could not find it in the lot. A salesman sat us down at a desk, asked a few generic sales-related questions and then said he would be back with the key, and we could go look at it and take it for a test drive. He returned 20 minutes later stating that they were having internet problems and could not access the key inside the lock box. (I suppose the dealership completely shuts down when they don't have internet service. It would have prudent of me to asked one of the six other families sitting in nearby sales cubicles if they were also not able to test drive too.) We offered to go get lunch nearby and return as soon as they had access to the keys to which both parties agreed. We received a phone call that they finally had obtained access to the keys. I was asked to sit tight while he brought it around to the front valet-style but moments later... ...they could not locate the car. Okay, What? At this point my wife and I are starting to become agitated. How do you lose the location of your inventory? I really wanted to give this dealer and this car a fair chance, so we waited at their request while they attempted to locate the car. They eventually found it and determined it was in some internal process; a pre-inspection phase or service inspection of some sort, and that the car could not be looked at today because those departments were closed on Sundays. At this point a T.O. sales manager takes over and reassures us that we will get a call as soon as it becomes available and that he will personally "put hands on it" and make sure it is here and ready to be driven. It is the morning after--I received two phone calls: both from the original salesman and not the manager. The first call was that the car was ready for us to come and look at it. Great, we got in the car and started making our way down. We then received a second call 10 minutes later to inform us that someone had purchased the vehicle online. We should have been allowed to look at this car, test drive it and make an offer first. That would have been the correct thing to do. That would have put a sales relationship ahead of the sale. Look--I am sure the gentlemen we spoke with are nice people; however, our Rick Case Hyundai dealership sales experience over the weekend from a business perspective was a masterclass in amateurism. We wasted three of our precious hours that could have been better spent at a different dealerships' lot getting down to business, shaking hands and actually exchanging cash for keys. A sales team who demonstrated they appreciated and valued our time and was serious about making a deal. Instead, my wife and I felt like we were being jerked around and misdirected on the status of this car at every turn of the conversation. It seemed like no one knew anything concrete and from a customer's perspective you could have easily interpreted what we were being told throughout the process as being lied to. Our experience was everything you would expect and stereotypically hate about car shopping and car buying. We may have lost valuable time waiting for Rick Case sales to figure things out, but we still have our cash and financing line up and ready. We will just have to keep searching for a sales team eager to work with us without wasting a minute of our time or coming up with all the excuses for why we could not see a car. What a shame--the missed opportunity that is. A recent work promotion has increased our budget to $200,000 on a new vehicle purchases in 2024 and Q2 of FY'25. Think I am considering Rick Case as my first stop when it is time to shop? Probably not. read more

I came to here to have an oil change (synthetic blend $29.95) and alignment after shopping around for prices in the area. I dropped my car off and left. I received a call with a recommendation to change my rear brake pads out as the rep said they were 2-3mm (cost to replace was $259.95) I told the rep that I would wait on that fix since my friend knows how to change out brake pads which would save me a lot of money. I purchased brake pads for around $30. My friend took a look at all tires and told me there were around 8mm left on the rear brake pads which is about half of one. TLDR; good prices for oil change, but be weary of expensive and unnecessary recommendations read more

Rick Case Hyundai Duluth - Stating my rear brake pads are 2-3mm and price - Car Dealers Near Me - Duluth, Georgia

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For the love of god don't take your car here, I've been dealing with this dealerships back and forth for over a year now and they have the worst customer service, and probably some of the worst mechanics I've ever dealt with. My car had engine failure and it took them 11 months of sitting in the shop and playing surgeon with my engine for them to give up and say "you just need a new engine" after paying 12,000 for the new engine (23 days later btw) I now have engine failure with THAT "new" engine. Clearly someone doesn't know what they're doing. read more

Always my go-to dealership for oil changes! I love that it is walk-in and no appt needed. I always get great customer service, and the associates always notify me of deals. I received exceptional service from Andre Johnson today! Always a pleasure to work with! read more

Terrible customer service. Went in to look at a used car and it had damage to the rear bumper. They told us that they could sand and paint the bumper at an additional cost to us. The bumper was dented and needed to be completely replaced. We ended up buying a pristine used car at Rick Case Mazda for the same price that they were offering this damaged car for. Sales manager was very rude too. read more

This dealership used to be the dream. They were kind, courteous, and took care of their customers. We've purchased 6 cars through them and taken them all there for service over the last decade. Regardless of the pandemic, the service center has plummeted. Their manager, Tammy, literally gaslights customers and is quite possibly the rudest professional I've ever interacted with. I've been getting oil changes by appt. for years there and last time I did she had me wait upwards of 4 hours then told me "They don't take appts. for oil changes.". Because of Tammy Baker I will never work with your dealership again. read more

On 11/11/23 I went to get an oil change. I called before I went and was told that if I was there by 3 I could be serviced. I arrived a little after 1 and was told by the rude nonchalant service guy Matthew that he took his last customer at 11. I informed him that I called before I came. He stated that the person who answers the phone is not on site. I responded by don't you think you should let them know that you're not excepting any more. He said come back Monday. I drove over an hour to be turned away. I've called the service manager & district manager & no response. read more

If I could give zero stars, I would. It's basically impossible to get ahold of anyone in the service department and when they do answer they are beyond rude. I just spoke with a lady in the Hyundai service department who hung up on me during our call, I called back and said I was just talking to her and the call must've cut and she said "No, that didn't happen I said hello 4 times and all I heard was birds chirping so I hung up" I'm sitting inside, there's no birds and I had already given her my VIN number on the last call, why would she be saying hello? I said the customer service training here must not be very good, you're not being very friendly. She said "look, Do you want an appointment or not?" Very rudely, so I said I would take my business elsewhere if it was such an inconvenience to her for me to call and make a simple service appointment. She said "good" and hung up. read more

I am a two time customer of Rick Case Hyundai Duluth. Daniel Marcy was my salesman and was EXCELLENT. Not pushy, gave me space to make my decision, and made the process seamless. If you are looking to buy a used or new car, ask for Daniel. He made it a pleasant relaxing experience. read more

I love the service department at Rick Case in Duluth, GA. I've been going there for close to 10 yrs. The manager, Tammy, is awesome! They are a busy location and it's a wait to get an appointment but it's worth it. They are friendly, courteous, and very helpful. Drop off and pick up are always smooth and easy. I trust them with my car. They've always given me their best and I keep coming back because of it. Way to go Rick Case Service in Duluth!! read more

I don't have time to sit at a dealership for 2-3 hours, which is why I made sure to schedule an appointment for my oil change and recall update (per their suggestion). The soonest appointment they had available was about a month out, which is fine, so I waited until then. I show up the day of my appointment, on my time slot, and was immediately told it would be 2.5-3 hours as there is people in front of me. WHAT? What's the point?! It was even worse because I didn't schedule a pickup so I could get back to work BECAUSE I MADE THE APT AND WAS TOLD I'D BE FIT RIGHT IN THE DAY OF IT. Only reason it's 2 instead of 1 stars is because the gal who helped "tried" to rush things along as she could tell I was upset. read more

Today I had the worst experience since I arrived in this country! I went to the dealer to change the oil in my car as always and the person who attended me was.... He offers me a package of three options to be financed for three months for the oil change. I tell him no! I just want an oil and filter change and he insists on the options package I say no! I just want an oil change and an air filter change! He does the paperwork and asks me, are you going to wait here or are you going to call you when it's ready and I ask him how long does it take? He told me that two and a half hours, since I went without an appointment, I left! Given that they did not call me, I returned to the dealer and to my surprise, the person who attended me gave me one of the three options that at first I told him I did not want! Well, she took me to the manager's office because I told her I wasn't going to pay and the manager was very rude and dismissive, she kept my car keys in her pocket and told me that the truck couldn't leave there until I paid. ! I explained to her many times that she did not select that package and she told me to get out of her office! The treatment towards me was very racist! The manager's attitude was never to help me, only to make me pay, knowing that it was a mistake by that person! I had to pay the $500 dollars because I couldn't get my car out, the manager lowered the debt since the amount was $789. I'm not going back to that place because it was a hard time what they put me through and they made me feel as if I I would have stolen! the manager's racism was very evident read more

My husband and I visited Rick Case Hyundai in Duluth around 7pm interested in making a purchase. We came into the dealership interested in the 2020 Palisade. I've been car shopping for some time now and purposely waited to make my decision once the Palisade arrived. Upon entering the dealership there was a sales rep and a manger (Mike Kim) sitting at the front desk. At no point did either of them acknowledge our presence or greet us at all. We didn't let that phase us even though it didn't seem they were too busy; considering the sales rep was leaning on the desk as if he was having a leisure conversation. We saw two new 2020 Palisades on the showroom floor one black and the other white. We stepped over to the white Palisade that immediately caught my attention because it was the color I wanted! We sat, looked inside, and compared interior and features to a few other car brands we've looked at before. We then moved to the black model just to see if there were any differences ( just TVs in the back). Out all the viewing that my husband and I did, not one sales associate approached us and asked if we needed help, had any questions, or even simply to acknowledge our presence. At this point we had been in the building for 15 minutes looking at these cars. I am truly displeased with the customer service of this location. Considering this is the closest location to our home, I was truly interested in making a purchase. The customer service alone has made me choose otherwise. Also, I did not appreciate how the same sales rep that was doing nothing but talking to the manger (Mike Kim) upon our arrival, looked at my husband and I as we walked out and still did not say anything. For a line of business that is purely based on customer service the Rick Case Hyundai Duluth lacks a lot of professionalism. read more

Sleazy, slimy liars: They said they open at 9am, so I made an appointment at 9am, showed up at 9am, discussed options for buying the car, then in the middle they say someone else "got their first" and has "first dibs" on the car and I have to wait to buy the car if they don't. This is a sleazy tactic and shows their utter disdain for people that they can lie to my face to try to drive up the price of the car. Do they open at 9am or not? how did someone "get there before me" if I was there when they opened their doors? I will not ever buy a car from this dealer and I recommend you do not, either. read more

I called Rick Case Hyundai because there was a recall on my car. It's not the closest dealership to me, Jim Ellis is, but when I called them about the recall, they let me know they didn't have the "kit" to fix the problem. So, I called Rick Case instead. For this reason, I specifically asked if they had the kit to fix this recall. I even directly said "because I tried another dealership and they told me they didn't have the remedy yet for this recall," and the woman told me "yes, we are able to fix that recall," so I scheduled an appointment. I received not one but TWO calls confirming my appointment within a couple days before my scheduled appointment, as well as a text reminder. For all of these reasons, imagine my surprise when I drove 20 miles in rush hour traffic to arrive and be told "there's no remedy for that recall, you'll need to reschedule when there is one." Excuse me? You knew why I was coming! Why in the world would you have booked the appointment AND CONFIRMED IT if there was "no remedy" for the issue that you KNEW was the reason I was booking the appointment!? The woman at the desk was totally un-phased by me explaining that I specifically asked when scheduling it they could fix it and was told yes, and totally unapologetic. Unbelievable! To add insult to injury, my car was pinned in by others, and I waited 5 minutes (!!!) for an employee to move a car so I could get out and drive another 20 miles home in rush hour. Again, completely un-phased and unapologetic. A couple months later, I happily drove significantly further, all the way up to Hyundai of Cumming, when it was time to trade in for a new car. I would never give this place my business, and from other reviews I can clearly see I'm not the only one. read more

This the second time I bought here. It was ok the first time but now my new 2021 Palisade radio doesn't work with my Apple phone. I had a new radio put in and it still doesn't work. I was told they can take a look at it but I would need to call Apple!! Like what???? I shouldn't have to call Apple, they need to call Apple. I'm not an engineer!!! Why would I have to do their leg work??? read more

This is the worst car dealership if you need customer service don't come here I waited over 2 hours to get some paperwork printed out because the finance manger doesn't like to show up to work on time. read more

I have a Hyundai I bought from this dealer and had been taking it here for service regularly. It probably is more expensive than a local place but I figured my dealership would be supportive of me if I was supportive of them. Well, my engine light went on 8/4/2020. Took it in, they diagnosed some sensors and stuff to the tune of $700+. Fine whatever it's 5 years old. Well, NINE DAYS LATER the engine totally died. Turns out there had been an engine recall on these engines with a pending class action lawsuit. They replaced it but I'm still out $700+ from the worthless "repairs" they did the week before. Turns out being loyal to your dealer isn't such a great deal. Do your homework before getting service here. read more