I've been dealing with Jim Ellis Audi since 2008. I've always had good experience with them whenever I took my cars to get it serviced. I've also purchased three vehicles from them. 16 years total, I've been doing business with them. That business relationship came to an end today.
This was the first time I had an issue where they had to perform a repair other than regular maintenance, and I can honestly say they're scammers.
Took my RS7 because the vehicle was missing firing, codes P0300 and P0306. I pulled the codes before dropping off the vehicle. Told the service advisor, Ryan of the codes. They had the car for a few days and Ryan called and stated that they saw the miss fires, they cleared the codes and they were unable to duplicate the issue. He suggested doing an induction cleaning and that might solve the issue. With my knowledge of cars, I suggested that the technician look more into cylinder #6. The car constantly threw that fault code. He insisted that the induction cleaning might fixed the issue. Wanting the car to be repaired, I said go ahead and do the induction cleaning.
Few days later, he called and said that the induction cleaning did not repair the issue, and they found the issue to be the high pressure fuel pumps, keep in mind, this vehicle as 36650 miles. He stated that the technician smelled what appeared to be fuel in the oil. Again, wanting the car to be repaired, I said go ahead and repair the vehicle. Final bill for the repairs $4300.
Picked up the vehicle, saw he charged for the induction cleaning that did not fix the car. I disputed the charge and he took $400 off the induction cleaning and charged $3900.
Very next day, driving the vehicle, same exact thing started to happen. Pulled the codes and it's P0300 and P0306 same exact codes I took it in for to get repaired.
Took it back to the dealership, they checked the car and confirmed it's the same failure. They asked if I could leave the vehicle so they could figure out the issue. I asked them if I was getting a credit for the $3900 I paid the previous day for the repairs. The shop manager without hesitation said no, but they can check the car for free to find out issue. At this point, they proved that they were incompetent to do the repairs, so I opted to take it to somewhere else. The manager stated that I should bring the invoice whenever the car is repaired.
Took it to another shop that repaired the vehicle in a day. Cylinder #6 spark plug was defective. Price $26 with labor, $341.
Took the invoice back to Audi and showed them the defective part and the invoice. They still refused to issue any type of refund stating that I gave them permission to repair the car. I argued that the car was never repaired, and it left the same way in came. They still refused.
At this point, I was clearly scammed. $3900, for repair's without repairing the car.
At this point, I'm just going to file a lawsuit through Dekalb county small claims court. I refused to ha $3900 just cause.
I strongly suggest recording your interactions with them. One of the supervisors wanted to pay $341 for the repairs that was done at the other shop.
Avoid this place at all cost, it will definitely cost you. read more