I had an awful experience with one of their salespeople, and after bringing my concerns to the owner, who goes by Danny but whose real name is Hani, he assured me he would make things right by helping me get the exact car I wanted. He told me he was bidding on a specific vehicle for me at auction and even showed me the car in the auction inventory. Later, he claimed that he had been outbid and was unable to purchase it. However, not long afterward, the exact same car--with the same VIN number--appeared for sale on his lot. The entire situation felt dishonest and misleading. What was supposed to be an effort to fix a bad experience only made me question the integrity of the dealership even more. Based on my experience, I would be very cautious when doing business with them. read more

VERY DISAPPOINTED. UNSCRUPULOUS PEOPLE. . Bought a Mercedes SUV from them. Once you drive away, they won't answer your call. I bet, no one goes there more than once. Unbelievably bad service. Left 7 messages. NO CALL BACK. BEWARE.... read more

I'm so glad I contacted this dealership -- they matched my needs 100%. I had a specific car in mind, shared exactly what I wanted, and to my surprise they told me, "We have it." I didn't hesitate to drive 6 hours to get my dream car, and when I arrived, I was even more impressed. The car was absolutely perfect -- even better than expected. I want to thank the entire team for their 5-star assistance, support, and patience throughout the process. In the future, I will only recommend Mike and his team. Thank you so much! read more

Gravity Autos Atlanta - Closed on the car ! - Car Dealers Near Me - Chamblee, Georgia

Under no circumstances would I do business with Gravity Autos again. The errors in my transaction cost me time, money, and patience -- and were met with poor communication, a lack of accountability, and repeated attempts to shift blame. The good: my salesman, Ricky, was excellent -- professional, responsive, and helpful. Because I was buying remotely, he helped arrange a third-party inspection on my behalf. Great attitude, great guy. That's where the pleasant part ended. I specifically requested that my car be delivered on a certain date and by open trailer. I was told it would ship "as soon as it came out of detailing," which was supposedly happening as we spoke. The car arrived a day late and by closed trailer, and I had to pay roughly $500-$600 out of pocket to release it. I wasn't going to stiff the delivery crew who had just driven overnight from Atlanta to Chicago. When I raised the issue, their finance manager, Igor Abramov, denied even the possibility of any error on his part and -- rather absurdly -- told me that he must be right because he has a "photographic memory." Eventually, he offered a partial reimbursement, which I accepted, but it never arrived. At that point, I refused to deal with anyone by phone since I could not count on their word. Subsequently, any written communication I sent was ignored completely. Things did not improve once I inspected the car. Despite being told it was detailed, it arrived filthy -- covered in sap, pollen, and dirt. The interior was just as bad: an empty water bottle, used vape cartridges, sticky residue, and dirty floor mats. The car also had aftermarket window tints that were never disclosed. The car required a full interior and exterior detail at my expense. Whether through poor quality control or intentional misrepresentation, this vehicle was never detailed. When I brought this up with the finance manager, he offered a weak apology and claimed he had fired the detailer. I have no reason to believe that happened, nor would I want it to -- the dealership allowed the car to ship in that condition, and they alone were responsible. The dealership also collected sales tax and registration fees at the time of sale but failed to remit them promptly, resulting in penalties and late fees from the State of Illinois that I had to pay out of pocket. My lender later notified me that they had not received the title. It eventually arrived, but only after a significant delay. Again, I notified them in writing and never heard back. Keep in mind, this is all well documented. In all, their negligence cost me somewhere around $2,000, maybe more -- not counting the wasted day off, detailing costs, or tint removal. Gravity Autos had multiple opportunities to take ownership of their mistakes and correct them. Instead, they denied, deferred, and disengaged. WARNING: No doubt they will respond to this review as they have elsewhere. Don't be fooled by the friendly or "helpful" tone in Gravity Autos' responses to reviews -- it's just damage control. After briefly reaching out when I complained, they went silent again. I have no reason to believe they intend to take responsibility or correct anything. Grievances are met with polite words at first and then quietly ignored, hoping you'll just give up. From what I can tell, if you have no problems, you'll get a nice car at a competitive price. But if anything goes wrong, expect to be ignored or blamed for their failure to conduct business responsibly. read more

See all

I wouldn't even give this place one star! My son bought a car there and it didn't even work. It was an electric car and shipped from there. i called them up and asked to speak to the salesman who sold my son the car and they said there's no one here by that name. They lied from the get go! Please DO NOT buy a car from this place. They will lie through their teeth and sell you a lemon. They promised him what he needed to charge the car and didn't even follow through with this. So unless you want to be lied to, cheated out of what you paid for, and get a lemon then be ready for this to happen to you. I only gave one star because it wouldn't let me post without it. They don't deserve it!!!!!! read more

Bought a 2022 Kia Telluride from these guys. Put it up on the rack, did find a couple of small issues that they rectified immediatly. Ariel handled the transaction. I waited a few months to post a review to make this fair. Honestly, purchasing used cars can be a pain. I expected way more resistance with my offer. I encountered zero resistance. Lots of nice cars to choose from here. My lender was taking a while to push the wire, so they made a backup contract for me so that I could leave and NOT have to wait longer. No shadiness. Just straight forward used car purchase. I would reyurn here for another purchase. Highly reccomend. read more

Came in to Gravity to look at some vehicles. I had heard about them because my husband had previously bought a vehicle here about 7 years ago. When I came in to look at vehicles, Alex had helped me to view the vehicles. I let him know that I'm not an impulse buyer and I would like to just see the vehicles I'm interested in so I can go home and think about it. He gave me all the information and didn't make me feel pressured. A week later, my husband and I decided we were going to purchase the vehicle. When we came back, Alex was not available, so Don helped us out. If you have ever purchased a vehicle, you know it is a long process with a lot of waiting. Now car buying here was made to be a fun experience because of Don. He was very helpful answering all our questions and was very communicative with updates through the whole process. In addition, once the vehicle was purchased, I got to ring the cowbell and everyone in the office cheered. I even got to take a photo with a big red bow. If you're looking for a used luxury vehicle, I highly recommend stopping by Gravity and give them a try! read more

Gravity Autos Atlanta - Car Dealers Near Me - Chamblee, Georgia

I wish I could rate a zero!!! On May 9, 2025, I purchased a 2021 Mercedes-Benz E350 from Gravity Motor. The very same day I brought it home, the check engine light came on. I returned the car on May 13th, and after keeping it for days, they told me the issue was fixed. On the way home, the light came back on AGAIN. I was told to take it to their Alpharetta location since that's where the vehicle originally came from. Alpharetta ran a one-hour diagnostic, then said they needed to run a four-hour one. After dropping the car off again, they kept it for a week only to tell me it needed fuel injectors. The Duluth location then claimed they would fix it, but after sitting on my car for days, they finally called to say it would cost $15,000 and they would not cover it. I demanded my $3,000 down payment back, but they flat-out refused, instead telling me I could "pick another car off their lot." Against my better judgment, I chose another car, but they required me to put down another $1,500. They agreed to purchase the Mercedes back from me and said they would mail a payoff check to my finance company. They claimed it was mailed July 23rd--yet almost a month later, the finance company still has not received it. This delay is now damaging my credit. I have called every number they have, and no one provides any help or accountability. This dealership has been nothing but dishonest, unprofessional, and predatory. DO NOT SHOP WITH GRAVITY MOTOR. THEY ARE THE WORST! read more

They are not honest people! Don't purchase a car unless you have driven it yourself. They say and do anything to get your business.

Tried to charge me 1600$ on contract for sealant Car was not sealed coated Did not pay THEY DELEATED charge when I cancelled the deal New scam at Dealers Don't pay!! I Detail cars Rip off read more

Friendly and knowledgeable staff. salesman Ollie is the truth! The process of searching through purchasing and closing was pretty seamless. They have a nice selection of European luxury vehicles. read more

I had a great experience with the entire team at Gravity in Atlanta. Found the car I needed online and they helped get the deal done easily. Staff was honest, forthright and clear, proactive, and a pleasure to work with. This experience completely redeemed my faith in car dealerships after a terrible experience with another dealer. Drop by and let Mike, Ricky and Igor take care of you. I know I'll use them again. read more

the salesmen don't know what they're talking about and the manager was so rude. instead of explaining why he sent my credit to every bank after telling me something completely differed. I wanted to purchase in my business name and he insisted I give my personal information. my credit score went down 60 points from that one pull. customer service what so ever. he told me it was my fault then hung up read more

Coming into this place was very warming. My sales person was great but it was the bald head manager that will talk you into getting something bad. I havent had my car 3 weeks and my engine light came on. I took it back and a week later engine light came back on. I took it back and they had me waiting 8 hours and i miss work because of it. And they didnt care. read more

I was taken advantage of. I was desperate to get in a new car and they took the opportunity to lowball me on the car that I had and sold me a car that is now worth $10,000 less than what they sold me and I just bought it six months ago. There was also a lot of mysterious paint issues on my car that revealed itself in the first few months. read more

Gravity Autos Atlanta - Paint issue. Was not like this when I bought it. A few other spots too. Was not there when purchased - Car Dealers Near Me - Chamblee, Georgia

Trevor and Igor were great! Bought a Porsche MACAN. Just a couple of hiccups but everything worked out. They were very easy to work with and did everything they said they would. I recommend this dealership and these two people. read more

Gravity Autos Atlanta - 2020 Porsche MACAN - Car Dealers Near Me - Chamblee, Georgia

My experience at Gravity Autos in Chamblee was phenomenal! They got me in a great ride for a great price! Thank you! read more

Gravity Autos Atlanta - Car Dealers Near Me - Chamblee, Georgia

See all

SHADY BUSINESS ALERT!!!!!! Where do I begin? If I could help you all in any way, it would be to tell you to RUN, FAST AND FAR AWAY FROM THIS DEALERSHIP!! They robbed me. Then refused to take responsibility for sticking me in a shady deal. Wasted days of my time pretending to help me. When in reality they made it worst. If you're looking to get put in a lemon and stuck in an upside down loan this is definitely the place for you. I regret the day I ever purchased from these crooks! Also they post good reviews for themselves. Notice the accounts only have them as a review. How dishonest is that. RUN. FAST. AND FAR!!!! read more

This dealership entered into a contract/agreement to sell me a vehicle on a Thursday upon me putting a deposit down and agreeing to the terms of the sale. They dragged their feet getting the paperwork to my bank and my bank was closed on a Saturday. Upon me following up on the paperwork being sent to the bank on Monday I was told they sold the vehicle over the weekend. Beware of this place! Dishonest and unethical dealings! read more

an hour agoNEW Not woman-friendly. I found the manager to be sexist and patronizing. I understand that car salesmen often play games, but this one told me "no offense, your trade is going straight to auction," without him ever laying eyes on my Porsche. Maybe it would have, but that's not something he should have said. He also told me, "look at my lot, you see the kinds of cars we have.' And... so what? What was the implication? They then kept calling and texting after I left to pressure me into buying. Even sent a picture of someone else test driving the car, only to tell me the car had been sold when I responded with my opening price. They didn't even counter, sales guy just started talking down to me. My bank had already approved me and I had the check ready. Needless to say, NEXT!!! Customers don't have to put up with that crap. Had I been a man, it never would have happened. After reading other reviews, it appears I dodged a bullet. read more

Complete garbage organization. Sold an i8 over the internet without the charging cable & owners manual. An inspection after the vehicle arrived revealed the vehicle needed the hybrid battery which was NOT disclosed at the time of sale. The vehicle also had 4 pages of faults which needed to be dealt with. When contacted they offered to buy the vehicle back.... at a $20000 discount. when dealing with this type of organization get a pre purchase inspection from a reputable European shop. read more

Igor, Mike and Steve were all great. Very personable and friendly. Saw the car online and flew in from out of town. They kept open after hours for me to come by and see the car. Addressed a few issues and I came back the next day for a test drive. Very accommodating, easy going, no pressure. Bought the car and then needed to have it shipped home. They arranged for transport and found me a screaming deal, enclosed trailer, nice. When the car arrived they had even cleaned the car up even more after the sale. Fair price. My experience with these guys was great. read more

I purchased my vehicle June 14th 2024 at this dealership, and as of yesterday, November 1st 2024, the check engine light came on. I went to have my vehicle tested to see what may be wrong (auto zone), the turbo charger is bad. There may be other problems, but auto zone can only tell you so much. I have an appointment monday for the mercedes dealership to receive a more thorough check. The vehicle started jerking uncontrollably yesterday and suddenly stopped. I do feel as if they may have tampered with the vehicle to make a sale. I spoke with Troy, my sales rep, who assured me my vehicle factory warranty will take care of the issues I'm having. Understand, this is my 3rd mercedes, but the first being purchased from this dealership, and I regret finding this place. Do not post that you have no record of me, Malik also told me yesterday, November 1st that the vehicle is due to be serviced every 5,000 miles and due to I am near or right at the $5,000 miles, this is all my fault, may i ask how? Malik also said my repairs should be covered under the factory warranty. I have had all newer 2020 and up models and I have never heard that my vehicle should be serviced every 5,000 miles. Igor, when we sat in the office at signing, you assured me that there were no problems with the vehicle, but I'm seeing so many complaints of gravity auto knowingly selling vehicles that are not properly working and I am now one of the individuals complaining . I get it, you want to make a sell, but what you're doing is completely wrong. I will be sure to copy and paste this review to your account every other day. I purchased my 2021 c300 with a little over 29,000 miles and now I'm a little over 34,000 and I already need to take my vehicle to be serviced or insoected for a engine light? A check engine light issue is not a normal wear and tear issue, this is serious. I have to be inconvenienced because of your incompetence and eagerness to make money. I have an appointment with mercedes on Monday to see fully the extent of what is wrong with my vehicle. I am hoping that my service will be covered under the factory warranty, im not going to get into the if it's not. I have pictures and documentation that I will provide to show proof I have the correct dealership, so please again watch your response to me. CHECK CHECK CHECK YOUR VEHICLE! Yes, the initial reviews you see on their platform is good, ot draws you in, but think about it, who would not leave a good review when they just purchase a vehicle? Everything appears to be great, they bring you out a big bow, laugh, take pictures, you're happy, and they ask you to leave a review, so you do. It is the months ahead that you regret it. Not a year, literally months. I'm hoping everything works out and my car is fixed. I'll see you soon Troy, igor and Malik to discuss what is taking place with my vehicle further. Also, the review about them filling up the gas is semi true, Troy did fill my gas up as much as his company allowed him to. I will update the review further on Monday after my service appointment. read more

I purchased a 2019 Mercedes with 24k from Gravity Autos Group (Atlanta location) on 6/25/2022. After driving it home (170+ miles) the check engine light comes on the next morning and the car starts to stall! They banked on the car being under factory warranty but no one should buy a fairly new vehicle and 1 day later have to put it in the shop for 7 days to get it back to running condition! Not only that... It cost me $1200 for tires and needed maintenance, the front 2 tires had ZERO TREAD on it, so it had to be replaced. Please be aware they automatically charge you almost $2000 for added "accessories" they put on the car BEFORE you buy it. So in other words, Gravity Auto Group puts accessories they want on the car and charge you for it! You can try to refuse it but you will be told "that it is already on the car and if you want the car it is not included in the car price but added to the over all sales price". Thats totally not cool! That's basically telling you one price to get you in there but changing the price once you sit down for financing! It's worse that the "tracking device" doesn't work at all. There is zero proof that the car has a ceramic coat on it. So they just want you to take there word for it. They still have yet to fix it nor call me back about why it is still saying to this day my car is in Atlanta!!! We are now on DAY 11! I was told that the car has navigation but once I try to use it, it says SIM card needed. I asked the sales manager about the SIM card. He Tells us that it is only "Navigation Ready". It should have been disclosed at the time of purchase that the navigation will not work because it is missing the SIM card for it to function I asked the Mercedes Benz dealership about getting a new SIM card and they say it will cost $1200. The customer service during the purchase was great! But after the purchase I was hit with a very matter a fact snarky attitude by the sales manager! I have yet to receive a call back from him regarding the tracking device not working! He was quick to offer to replace a $5 battery for a key fob that didn't work but nothing else. I purchased a 2019 Mercedes with 24k from Gravity Autos Group (Atlanta location) on 6/25/2022. After driving it home the check engine light comes on the next morning and the car starts to stall! They banked on the car being under factory warranty but no one should buy a fairly new vehicle and 1 day later have to put it in the shop for 7 days to get it back to running condition! Not only that... It cost me $1200 for tires and needed maintenance, the front 2 tires had ZERO TREAD on it, so it had to be replaced. they automatically charge you $2,000 for added "accessories" they put on the car BEFORE you buy it. So in other words, they put accessories they want on the car and charge you for it! You can try to refuse it but you will be told "that it is already on the car and if you want the car it is not included in the price but added to the over all price". That's basically telling you one price to get you in there but changing the price once you sit down for financing! It's worse that the "tracking device" doesn't work at all. There is zero proof that the car has a ceramic coat on it. So they just want you to take there word for it. They still have yet to fix it nor call me back about why it is still saying to this day my car is in Atlanta!!! We are now on DAY 11! I was told that the car has navigation but once I try to use it, it says SIM card needed. I asked the sales manager about the SIM card. He Tells us that it is only "Navigation Ready". It should have been disclosed at the time of purchase that the navigation will not work because it is missing the SIM card for it to function I asked the Mercedes Benz dealership about getting a new SIM card and they say it will cost $600. The customer service during the purchase was great! But after the purchase I was hit with a snarky attitude by the sales manager! I have yet to receive a call back from him for the tracking device not working! He was quick to offer to replace a $5 battery for the key fob that didn't work. read more

1 star? Wish I could give it half a star... I'm in sales and am all for the phrase "I don't want to waste time if you're not interested in buying." Igor, however, decided to take that saying up about 10 notches today and drove my business straight to another dealership. I'm from out of state and working in ATL for the next month and want to bring home a new Maserati. I went in to test drive the Levante unannounced, but when I pulled up I saw it had a flat tire.. bummer. No biggie, I'll just go inside and ask if they can get it fixed for a test drive today or if I'd have to come back another time. My friend and I were introduced to Igor who's first question upon entering his office, before we had even sat down, was whether we wanted to pay cash or finance. It's cool though, I get the hustle.. it wasn't for a couple more minutes that I started to get frustrated. I responded that we would like to finance but would first love to test drive the car. I started asking if we could get that done today with the tire or if we would have to come back another time. Then, completely ignoring my question (mind you, this is less than 90 seconds after sitting down) Igor cuts me off and asks "When do you want to buy the car?" I said "Well, assuming I like it anytime within the next month." Still not knowing whether today could possibly be the day or not.. Igor's response drove me straight out of the dealership and for this reason alone I will never go back and recommend all friends and family members away.. he said AND I QUOTE "Why do you think I'd want to get out there and bust my a** to deal with a flat tire for a deal that might take me a month." After that I got up and left without saying a word. Stay away from Igor, the dude is nuts. read more

Shane is a flat out liar. He said my interest rate was very low then when i later read my paperwork it was actually over double what he said it was to my face. These people are major crooks and everyone knows it. read more

Do NOT buy from them. They are full of stories and very personable until you sign. They then don't return calls and as your car falls apart their recorded response: call corporate! Took money to get tag and title and NOTHING! Worst purchase ever stay away. read more

Came to the dealership to check out a few cars and the General Manager Allen was extremely rude and walked away from me & my boyfriend while we were talking to him. He judged my boyfriend and I and didn't think we had enough money to afford the car we were interested in. The sales guy Billy was really nice and came over to us as we walked away and asked if we needed help and help us look at a few cars . We are sad to give this review a one star due to the General Manager but we would like to give 5stars to Billy. If you are looking for good quality service, make sure you go to him ! 100% recommend . read more

Please be careful when dealing with this dealer. They WILL LIE to you. You can forget about customer service once they have your money. I have tire pressure sensors on my wheels, instead of replacing the tire pressure sensors the mechanics wired the tire pressure sensors inside the tire with what looks like coat hanger wire. I reported it to them and basically they said it's your problem now. I told him that the floor mats were not for my vehicle in so many words they told me that's your problem now. The tire that was supposed to be the spare did not fit my make and model vehicle. They told me there's nothing they can do about that. I ended up coming out of my pocket to remedy these repairs that they could have easily done after me paying over $17,000 for the Mercedes Benz I purchased from them. I purchased the vehicle warranty they suggest and later found out that they never activated it. I had to get a lawyer to threaten to sue them for them to do the right thing. I do not believe the five star ratings on their website. I will never use them again. I doubt if you will find anyone that has worked there over six months, I know now that they have an extremely high turnover rate, there's a reason for that. read more

Buyer beware!! I purchased what I thought was my dream car last November. I was so excited. My sales person was Jonathan and the "Sales Manager" George. I saw the car I wanted and just assumed it was perfect. It was only 3 yrs old so how much could be wrong with the car right? I took the car to the dealer so that I'd have some idea about the service history. Well, right off the back, I had to have a tune up with spark plugs, tires and motor and cabin filters. This month, I needed brakes, rotors, sensors and pads all the way around! The car is a luxury car so you can imagine what my cost was for these repairs. I blame myself for being too excited to get the car that I had always wanted and felt pretty stupid for not having someone check out the car for me. Any man could have out the gate told me not to proceed with the purchase if only I had took someone with me. George, the sales manager was very persistent. He insisted that I take the car home over the weekend. I wish I had not taken the car because when I came back on Monday, he had already taken my car to the shop for paint repairs . Yes, my car was already gone before I had even signed any paperwork. While going through the paperwork, I found errors on the speedometer. He had typed that I had more miles on my car so that he could give me less for my car which was in great condition besides some needed paint touch ups and minor bumper work. Gravity did not do the100 point inspection like Any CarMax, Carvana or any reputable dealer. Doing so would have saved me thousands of dollars. My car has turned out to be a nightmare. I found that it had been in an accident and had moderate damage to the right side of the car. I later saw a news special that talked about them purchasing salvaged autos and making changes to the titles and not reporting accurate information on the cars. They also use Santander Bank for financing which will provide financing at ridiculous rates. You can further Google them for reviews and be smarter than I was and get your own financing if possible. The bottom line is, don't be too anxious to purchase your car. Go home over night and think about it , don't let the salesperson pressure you into a fast purchase without crossing every T and dotting every I. If you decide to purchase, let someone look at the car for you. Pull a car fax yourself, use your own financing if possible. I would give no stars if I could. I would not recommend this dealership to even an enemy. Pros: Financing without credit check Cons: Horrible financing company, One key fob provided, No full tank of gas at purchase (had to go straight to the gas station) No 100 point inspection read more

The most dishonest and unresponsive dealership I've ever worked with. I got into an accident and totaled my car unfortunately and it had an extended warranty attached to it. I went through the process of getting it refunded. The extended warranty company sent them the funds to refund me and they haven't sent it in 4 months now. Even after I've followed up at least 7 times read more

I worked with Igor and recommend him to anyone in the market to buy a car. He's very knowledgeable with any car and more concerned with you being satisfied than making a sale. He later followed up and addressed any concerns I had. Great experience! read more

I had a great experience with gravity auto. Mike has helped me through my car journey over the years with no hiccups

1 star because you cannot go lower. This is a bad place to do business, as they seem to be dishonest. Do not work with these people. You will get the run around, and like another review I read, you have to work through multiple people who all think they are the leader. Buyer beware! read more

I'm genuinely impressed with how easy and quick it was to buy a used car from here. Everyone is very knowledgeable and they go above and beyond for customer experience/service. If you, yourself, don't know too much about cars I recommend getting a mechanic to check the car before committing. I feel as if most bad reviews are from people who choose to be ignorant and don't do their due diligence to make sure the car they're getting is worth it. Do your part and buy smart. The great thing about Gravity is that they also offer warranties. I'm very happy with my Lexus NX300. Thank you to Shane Sam for his patience with me! read more

This place was amazing! I had been looking at buying a Hyundai Veloster for forever, and now was the right time I called up this place after seeing the car of my dreams spoke with Jeff who put my in touch with the best car sales man ever, Oliver !! Oliver was amazing he wasn't pushy and was very personable and professional. We drove the car and I was in love. Now we had to see what the numbers were. That's where my main man Kash came in we were able to get the car out the door within my budgeted amount. These people really work for their customers and Aren't just looking to make a quick sale. I will direct all of my friends to this location in the future! Thank you so much to the most amazing sales man Oliver and the best negotiating finance manager Kash. -devin read more

See all

I drove from Florida to get a Tesla which I could have bought a similar car closer. On the phone, these guys were bending over backwards, such as matching my trade value from a local dealer, obtaining a better interest rate, and holding the car with a deposit. Based on my interactions over the phone, the dealership earned my trust. The following day, I drove 450 miles to the dealership. They knew the time of my arrival, but when I arrived the car was "in detailing." They asked me to go check into my hotel and return, and the car would be ready. When I returned 30 minutes later, the car was not at the dealership. The car arrived and I was asked if I wanted to go for a test drive... of course! For the price I was paying, I expected to drive the car. I sat in the car seat, and it had 19 miles left on the charge. Come to find out, the owners brother had been driving my car for the weekend and they didn't know. After a short drive, the chaos started. The sales man went out of his way to make things right and charge the car. He tried 3 locations and had no options but to charge the car at 4miles per hour at the dealership. Jamie was great. I went to sign the paperwork and noticed a problem with the trade. The finance manager, Kash, had played with the numbers and stated a "tax credit" made the difference for our agreed trade. I had him explain several times, but finally gave up because I was tired after the drive, and it was nearing 10pm. When I returned home, I was correct and they shorted my trade value. My intention was to leave at 6am, and knowing I would only have 50 miles, I could get to the Tesla dealership and supercharge the car. When I told them I had plans to leave at 6am, I was told the dealership would not open until 9am and needed to return then The last part was I received one key, and they didn't go out of their way to order another. The dealership has high class cars, but is a low class operation. If this dealership was local, I would have left and returned home. I would not recommend this dealership to anyone looking for a high end car. read more

Sneaky practice. Finance manager was extremely rude and disrespectful. Made sure to let me know he was an external contracted employee and treated me as such because I told him I wasn't taking less then what I asked for my trade in. I got a call the next day from the branch manager very apologetic. I decided to come back in and he tells me he is going to give me what I asked for for the trade. When he brings out the paperwork I noticed he rolled 4k into taxes that should have been under 900 dollars. That was the difference between what I wanted for my trade in and what they wanted to give me. Luckily I caught it and he played dumb like it was just an honest mistake. However I would never recommend or buy from this place again. They are as crooked and dishonest as it gets. Don't do it! read more

Worst service ever! NEVER deal with these people. You'd be better off walking. They treat you like you are nothing and then fall through on their promises. Lies is about all you will get here. read more

Purchasing from Gravity Autos has been the worst business experience I ever had. I am in the process of telling those I know about my experience and to be very cautious about purchasing virtually I am waiting for several documents from this dealership and have been waiting for a check for weeks now and I even need an extension on temporary tags because of them I don't know where to begin, starting off I didn't think i would receive nor expect such a bad experience. I saw a car online and submitted my interest and immediately the next morning was outreach by Shane one of the managers. We talked about pricing and in that discussion I was advised the dealership has an extensive inspection process for all their vehicles. I was also told there's a package on all their cars that you must pay $1100 for -covers lost key fobs and paint. I was told I could not do anything about this as they paid for paint protection and the package would help if I lost my keys well I don't lose items and I can protect the paint of my cars because im careful about my car. Customers shouldn't be forced to pay for this. I eventually was able to have them work thru pricing but still had to pay hundreds for this. The whole experience involved me talking to various different people for some reason- Doc the sales person, Alan- who I was initially was told had one title- then after my purchase it was revealed that he was a finance manager? I still don't know the exact title. Some conversations with some of these people were friendly and some not friendly at all. Sometimes when calling to follow up on request to get them paperwork etc. I was passed around and directed to call different people like none of them worked together and customer should not have to keep trying to make contact to follow up. Fast forward after I receive my vehicle- the car had bald tires. I reached out to them and was told they would accommodate me for 2 of the tires- im not sure why they could not take care of all of them when I paid a generous price for the car and the purchase was virtual so I could not see the tread on the tires but every person I asked whether in the auto business or consumer said its crazy that a dealer would sell a vehicle with tires that are near the end of their life span and its nothing for them to replace Gravity however told me i bought a used vehicle my mistake for not making sure that the tires were in the condition i wanted them. I end up settling for them replacing two tires and 1 day im driving ( had the car for less than 3 weeks) realize there is a leak in the back passenger tire. I go to a tire shop to try and diagnose and find that the car has custom spikes installed on the lug nut which requires a certain key to remove-no big deal except when I check the car there is NO key. I take the car to some tire/rim places to be told I will need to try and find a key or the only other alternative is to have them break the spikes off which will result in damaging the rims. Its not the dealerships fault that the owner had these on and I understand that but when I reach out to them and tell them I am coming out to a flat tire daily now and having to try and fill the tire with air I am told they don't know where the key is. I asked howd the tires get taken off for the inspection process that the car went through and was told that they use places that they "work with" and one of these shops, when the car was inspected there, must have had the tools to take off the tires. Next I go to my MVA appt and when I get there they tell me the check Gravity gave me to transfer the title/ tags in my name is invalid due to the routing number on it. So now I am needing my temp tag extended and have to wait for them to send a corrected check and then go back to MVA and I am getting the run around of who I can work with at this place for extension on my temp tags. I am beleive the car was not inspected though they said it was. MVA input the car Info and found no inspection done. Steer clear of this place. They don't care about you, are rude and will be available to sell you the car but give the runaround after you paid them. Can't even believe some of the things some of these people said to me. I am considering pursuing further action as I am extremely inconvenienced and they have my money. read more