I have been using Jim Ellis Chevy for years for my 2016 Equinox. I brought a 2021 Hyundai Tucson…read moreabout a year ago. I did not like the service department at the place where I brought it. Too much turnaround with people. So I decided to go to Jim Ellis for my service. To say that these are the nicest people is an understatement. There were some issues with my car and they took full responsibility for it. They gave me a loaner and sent me on my way and told me that they would take care of it. They were very professional about everything. I will continue to bring my cars to any of Jim Ellis' shops.

Very disappointed in the service I received on 10/15. It seems the building has gotten nicer, but…read morethe service has gotten worse. This was my 2nd visit to the new building. The technician never sent the usual video of the service being done on my vehicle. I never received ANY text messages that they usually send regarding results/recommendations, etc., and the wait was over 3 hours for my 15,000 mile check up - and I arrived early. Today, my air conditioning is making an unfamiliar noise.. Wonder if it's because of the MOA Oil Fortfier that was suggested I get because the vehicle burns lots of oil ‍ Stay tuned.. I'm taking her back next Wednesday.

I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

I have been an Audi Q5 owner since December 2023, when I chose Jim Ellis Audi Marietta after…read morerunning into logistical issues getting my preferred vehicle through my local dealership in Nashville. Unfortunately, my experience with Jim Ellis Audi Marietta trying to move into a new lease has been extremely disappointing. After reaching out about a trade in and loyalty offer, I dealt with long stretches of silence whenever I asked follow up questions on pricing. When I finally connected with a salesperson, I was offered a base model Q5 with fewer features than my current vehicle, even with all incentives applied, and was told I might be better off just keeping my current lease until it ends. I escalated this to the General Manager and to Jim Ellis Automotive Group leadership directly and still did not receive a meaningful response. When things were getting out of hand, I decided to reach out to the executive team at Jim Ellis since they own Audi Marietta. They never responded via email or even called to offer any clarity or apology. Yes, this included Wesley Ellis and Stacey Hodges Ellis on the correspondence. As a current Audi customer, I expected loyalty and communication to go both ways. Instead, I felt like an afterthought throughout this process. I had hoped to share a positive experience upgrading my lease, and instead I am left writing this review. I would encourage Audi shoppers to consider other dealerships and be cautious about the level of follow up you can expect here.

I am not a fancy car owner, but I do know what I like. I talked with Stacey Walker, sales, and…read morebooked an appointment with him for the following day. He was attentive to my needs and what I was looking for, he was not pushy at all, he assisted with getting the best trade-in value and locating the car/color that I was looking for. He took the time to go through all of the "bells and whistles" on the car, and due to my lack-of-computer knowledge, this took some time, but he was patient and kind. I called back and asked for the stripes to be removed, and he told me to come right back and he got it done within minutes (it came with the particular color/make of the car I bought, but he had it removed). He has followed up and demonstrates true customer service. Stacey was terrific!

My service associate was Chadwick (or Chad) and was not helpful at all. I dropped off my car for…read morediagnostics at 10:30am and was told it would take a few hours, which is fine. Around 2pm, I received the full car report and I texted Chad saying I'd come back to the service area by 3pm. When I got there, Chad was nowhere to be found. Then moments later, he comes and says "oh I didn't know you were coming," even though I had texted him. After that he says, due to recall, they are checking my car and it'll take about 30 minutes. It's been well over an hour with no updates. Again, he's nowhere to be found. Later I found him and asked "any updates?" He says "nope" and literally walks away from me to help another customer. Super unprofessional, unresponsive and dismissive. Lastly, I was charged $429 just to diagnose a camera and door problem?! Ridiculous pricing.

Alan McGwan is an amazing Service Advisor. I recently moved to the area and Alan made me feel very…read morecomfortable throughout the entire service process. I would highly recommend him.

Worst experience of my life coming here to buy an expensive trim car. The manager Allen was like,…read more"take it or leave it the price I said". Him and salesman Percy literally judged us like we can't afford it. Salesman was bugging me by text few days and when I called, he didn't even bother to response back. They over priced on every single add ons comparing neighbor dealer and added excessive extra charge on paperwork. Bought the same car next day from other dealer saving $8,000. I'll never even bother to come here for service.

I had an awful experience with one of their salespeople, and after bringing my concerns to the…read moreowner, who goes by Danny but whose real name is Hani, he assured me he would make things right by helping me get the exact car I wanted. He told me he was bidding on a specific vehicle for me at auction and even showed me the car in the auction inventory. Later, he claimed that he had been outbid and was unable to purchase it. However, not long afterward, the exact same car--with the same VIN number--appeared for sale on his lot. The entire situation felt dishonest and misleading. What was supposed to be an effort to fix a bad experience only made me question the integrity of the dealership even more. Based on my experience, I would be very cautious when doing business with them.

I'm so glad I contacted this dealership -- they matched my needs 100%. I had a specific car in…read moremind, shared exactly what I wanted, and to my surprise they told me, "We have it." I didn't hesitate to drive 6 hours to get my dream car, and when I arrived, I was even more impressed. The car was absolutely perfect -- even better than expected. I want to thank the entire team for their 5-star assistance, support, and patience throughout the process. In the future, I will only recommend Mike and his team. Thank you so much!

The workers are really helpful. They have a really nice selection of trucks, they helped me get an…read moreapproval with challanging credit. 1000000/10

I usually dont leave as reviews but this one takes the cake. My parents bought a truck here not to…read morelong ago and as a Hispanic member I feel like they take advantage of the Latino community. They DID NOT DISCLOSE APR NUMBERS!!! This is such a dirty move on a dealerships part I highly DO NOT RECOMMEND buying here!!!! Poor service and Helen was terrible manager for not being available whenever I tried speaking out about this. And the receptionist estephania was useless. 0/10!!!!

The Dealership was recommend by an expert Infinity mechanic…read more After an unsuccessful experience with the original dealer, I gave them a try. My new car kept dying on me. Had to be towed, Nalley service center was great, they serviced me in a short period of time. A special appreciation goes out to Desmond Petty. my service person. I was kept up to date on all of the progress with the car. Love the facility, all of the service center personal was very helpful. I live a distant from them but it was worth it. And I will only buy my next car from them. Sincerely, Val C.

I have been coming to this one location for almost 10+ years and as a female, though i know there…read moreare instances my lack of knowledge has been taken advantage of, i also appreciate that my 2012 Infinity has not caused me any break-down issues while in their care. This is why the "upcharges" that i often pay, i don't mention or ask about. I rather pay the price of functionality than be stranded on the side of the road with a million drivers passing me by. Until, i was bamboozled to believe that what was need on my vehicle was a $5000+ purchase! YES!! For a 2012. But its ok. My only advise for women that come alone to the dealership, you have to expect that the warning that women are charged more is true, but before you break your bag for a purchase, make sure to get a 2nd opinion OR bring your knowledge. When I was charged and paid $5000+ and they didn't explain the situation had NOT been fixed, i decided that would be my last visit. I enjoyed my service tech rep, but since he is the one that gamed me on the service, I no-longer visit the location. All the other service members can stand to improve their customer service approaches, but that's of no consequence. People will be people. Yes, the service is either a hit or a miss; so choose your rep wisely. Know that if you have, what i assume is an assigned tech that has assisted you in the past, others techs will hesitate to help you, willingly. If you are a female, most of the reps are happy to help but you will be up-charged or treated rudely if you refuse their suggested service! Try to come with a guy, or a knowledgeable girl, if you can. Also i read the other reviews, but you decide how you feel specifically because the responses to reviews are only for "good" reviews. I have left good reviews in the past, so i'm not disgruntled but i want to be honest. I don't want any other female to be taken advantage of...but life is life. Don't break the bank to get service. If you have an older model infinity, i'll give you an excellent shop that won't break your bank. I didn't give a score of one-star because as i stated at the start of the review, I've been coming for 10+ years.

The only good part was the sales process. Jason was great…read more Since then I bought the car 8 days ago: - all kinds of sensors started going off, car became very shaky - it's been in the shop 5 of the 7 days I've owned it. - can't get a manager to call me back. Left 4 voicemails for managers. - the replacement car is far less quality than the one I bought. Thanks goodness for the lady from the service shop - she has been nice and helpful. But it's taking too long to fix issues with a brand new car. Very frustrating.

I thought Cadillac is suppose to be luxury. I have dealt with some many issues with the specific…read morebusiness . My wheel bearing keeps going bad after Cadillac already has fixed it three times. Everytime I go to this facility it's always a bad experience. When I first got my vehicle they told me they have to fix a couple things and shouldn't take that long I ended up being there all day from the time it opened to close. Another time I went up there to get my car looked at they told me I didn't have the warranty to get it fixed so I went back up there to get my vehicle and they told me they couldn't locate my vehicle and made me come out of pocket just to get a rental car . I will never again purchase a Cadillac because Jim Ellis company has put a bad taste in my mouth .

Mi esposo compro una camioneta ahi y la verdad NO RECOMIENDO PARA NADA ESTE LUGAR, venden carros…read morechocados, con las millas malas o alteradas y cuando les reclamas te amenazan con quitarte el camioneta. Nos ofrecieron arreglarla en su taller y fuimos. Nos recibio una senora ahi que nos corrio al llegar, se porto muy grocera, corriente y mal educada. Tener a esa senora ahi y un perro piutbull es lo mismo. para correr a los clientes. PIDAN EL CARFAX DE LOS CARROS QUE VAN A COMPRAR Y VAN EL HISTORIAL Y SOBRE TODO REVISENLOS BIEN ANTES DE COMPRARLOS. Por cierto tengan presente que les cobran un interes anual del 29%. Es decir, si uno compra un carro a 5 años terminan pagando el doble. TENGAN MUCHO CUIDADO.

My experience with Univeral Cars was epic. They really went over and above to make sure that the…read morecar I choose was going to be a good fit for me. My sales person was Mr. Daniel, he was very attentive to what i was looking for. I have to say this was by far the best car experience I have ever had. The car was great price for me. I would recommend them to anyone I Know that is in the market for a car. Thank you Daniel !!!!!!

I was recommended to CarMax for selling my 2017 Kia. Fred & Drew at the Chamblee GA location were…read morefriendly, professional and explained every step of the process of selling my vehicle to them. The price offered was more than reasonable and, though I had 7 days to think over the offer, I chose to accept it same day. Within 30 minutes from the time I entered the store, I was out, check in hand. Definitely recommend CarMax for no-hassle car selling and extremely reasonable offers.

We recently sold my much-loved 2012 Prius to this place. What a simple, amazing way to sell a used…read morecar! Easy, online processing, fast scheduling, quick in and out at the store a couple of days later with a check. And they are less than a mile from marta so you can easily get home.