I had an awful experience with one of their salespeople, and after bringing my concerns to the…read moreowner, who goes by Danny but whose real name is Hani, he assured me he would make things right by helping me get the exact car I wanted. He told me he was bidding on a specific vehicle for me at auction and even showed me the car in the auction inventory. Later, he claimed that he had been outbid and was unable to purchase it. However, not long afterward, the exact same car--with the same VIN number--appeared for sale on his lot. The entire situation felt dishonest and misleading. What was supposed to be an effort to fix a bad experience only made me question the integrity of the dealership even more. Based on my experience, I would be very cautious when doing business with them.

VERY DISAPPOINTED. UNSCRUPULOUS PEOPLE. . Bought a Mercedes…read moreSUV from them. Once you drive away, they won't answer your call. I bet, no one goes there more than once. Unbelievably bad service. Left 7 messages. NO CALL BACK. BEWARE....

I ultimately did not purchase my vehicle from World Toyota, but I HIGHLY recommend anyone shopping…read morefor a car speak with Faheem. You'd be hard pressed to find a more straightforward, professional, and genuinely pleasant person to work with. He beat everyone else's offer on the first try by a mile. Ultimately, logistics and a few circumstances beyond his control affected my ability to complete the purchase, but my experience dealing with him personally was excellent from start to finish. I would not hesitate to work with him again in the future. In an industry often filled with pressure and gamesmanship, Faheem stands out. He's different

I have been coming here for my regular maintenance for a while and never had any issues - you drive…read moreup and drop off your car while they take pictures, and they call or text you back within 2-3 hours. The people are generally friendly and have always been on time for me. I do think they charge a bit more for replacements if needed, but don't feel the prices are too high or that they are trying to replace what is not needed. They send video evidence of what they are trying to replace too, and confirm with you before doing. Cannot vouch for other services but have been enjoying my half yearly maintenance here!

Dealer President: A+ General Sales Mgr: A+…read moreFinance Mgr: A+ Choice of vehicle: A+ Value for Trade: A+ Service Mgr: A+ Salesman: D- Note: Referred by Dealer President and a co-worker of mine who had only nicest things to say. Unfortunately this is not our experience. He made highly questionable choices in how to speak to and treat customers and became belligerent and disrespectful. Like a switch that went between "appropriate" and "inappropriate". We look forward to future dealings but we won't be working with him.

Unnecessary upselling & burying of add ons not needed…read more Service advisors have trouble communicating in clear, grammatical English. Uber/Lyft attendants laughably bad. Just awful. Unpleasant sales environment Spam texts

I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

I have been using Jim Ellis Chevy for years for my 2016 Equinox. I brought a 2021 Hyundai Tucson…read moreabout a year ago. I did not like the service department at the place where I brought it. Too much turnaround with people. So I decided to go to Jim Ellis for my service. To say that these are the nicest people is an understatement. There were some issues with my car and they took full responsibility for it. They gave me a loaner and sent me on my way and told me that they would take care of it. They were very professional about everything. I will continue to bring my cars to any of Jim Ellis' shops.

Very disappointed in the service I received on 10/15. It seems the building has gotten nicer, but…read morethe service has gotten worse. This was my 2nd visit to the new building. The technician never sent the usual video of the service being done on my vehicle. I never received ANY text messages that they usually send regarding results/recommendations, etc., and the wait was over 3 hours for my 15,000 mile check up - and I arrived early. Today, my air conditioning is making an unfamiliar noise.. Wonder if it's because of the MOA Oil Fortfier that was suggested I get because the vehicle burns lots of oil ‍ Stay tuned.. I'm taking her back next Wednesday.

We visited Audi Atlanta with the expectation of having to argue over price, etc. Gus, our…read moresalesman, was super easy to work with. He suggested that we look at several different Audi vehicles. We found one that we liked far more than the one we originally planned to buy. Gus worked a price that was far lower than other dealers we checked with. Absolutely great purchasing experience! I would recommend them to anyone. Added benefit, they have a great restaurant upstairs that offers a great lunch at a super price.

Audi ATL * Ahmed Elbalat ... ask for him if U've nvr been to an Audi dealership they had an…read moreattentive tech. His service is impeccable! I think he's a mind reader bc there was just a most recent visit, I called him bc I didn't know which Audi dealership I got my tires from... & he pulled it up & asked me when can I come in, it's under warranty and all I needed was the time & maybe $44 for the tax. In the five Audi dealerships I've been to, as a visiting client, bc my home shop is on NorATL, but, if I can have Ahmed @ NorATL when I have my appts then I'd be a happpppy camper!!! He's such a delight to be of assistance & he nvr has a bad day=*} #Audi ATL #AhmedElbalat

Service Center - smaller waiting area compared to other dealerships ... they do have a separate…read morequieter room for working. They have a Keurig machine with Starbucks coffee and teas, and some snacks. This particular location doesn't have special promos/loyalty program like Jackson Acura ... they said they do quarterly coupon mailers, and there are may be coupons on their website. Heads-up ... they tag an extra 3% "technology fee" if you pay by credit card, but no fees if you use a debit card ... boo.

Alan McGwan is an amazing Service Advisor. I recently moved to the area and Alan made me feel very…read morecomfortable throughout the entire service process. I would highly recommend him.

This is a review of the Service Department, not Sales Department at Ed Voyles Kia…read more I just bought a used Kia but it is under warranty so I brought it in to the nearest Kia Dealer -- after making an on-line reservation. Carlos, the service rep was excellent, warned me of possible delays, and kept me informed via text. The waiting room, was clean, quiet, comfortable and came with WiFi, coffee and spotless restrooms. The work was fine quicker than I expected. The warranty covered the repair and I had the wheels aligned at what seemed like a reasonable price. If only Ed Voyles were closer to my house I'd be a happy guy. Like all the dealerships, it's in the suburbs.

"6 Weeks, Zero Accountability, and What Felt Like Racial Discrimination"…read moreI brought my 2025 Kia Carnival in for two warranty issues -- a malfunctioning second-row entertainment system and a knocking sound from the AC/heater. What followed was one of the worst customer service experiences of my life. My service advisor Doreen English was unprofessional and dismissive from the very beginning. She misidentified my car's entertainment system, showed little interest in understanding my concerns, and told me both a loaner car AND a courtesy ride were unavailable -- only to offer the courtesy ride weeks later when I pushed back. She never once proactively checked in to offer a loaner during the entire 6-week repair period. When I returned on April 3rd to pick up my car, the AC was still blowing hot air -- completely unfixed. When I expressed my frustration, Doreen told me to "calm down" rather than taking any responsibility. What hurt the most was the feeling that I was being treated differently because I am Asian. Doreen repeatedly told me she couldn't understand me, while laughing and chatting comfortably with other customers standing right beside me. I have never felt so dismissed and disrespected in my life. On April 23rd, after 6 weeks without my car, I finally got it back -- with zero apology from anyone. By that point, I had already been forced to buy another vehicle because I couldn't wait any longer. As a Korean person, I've always been proud of Kia. This dealership took that pride and replaced it with disappointment and anger. If you are Asian or a non-native English speaker, please think very carefully before coming here.