I was recommended to CarMax for selling my 2017 Kia. Fred & Drew at the Chamblee GA location were…read morefriendly, professional and explained every step of the process of selling my vehicle to them. The price offered was more than reasonable and, though I had 7 days to think over the offer, I chose to accept it same day. Within 30 minutes from the time I entered the store, I was out, check in hand. Definitely recommend CarMax for no-hassle car selling and extremely reasonable offers.

We recently sold my much-loved 2012 Prius to this place. What a simple, amazing way to sell a used…read morecar! Easy, online processing, fast scheduling, quick in and out at the store a couple of days later with a check. And they are less than a mile from marta so you can easily get home.

I had an awful experience with one of their salespeople, and after bringing my concerns to the…read moreowner, who goes by Danny but whose real name is Hani, he assured me he would make things right by helping me get the exact car I wanted. He told me he was bidding on a specific vehicle for me at auction and even showed me the car in the auction inventory. Later, he claimed that he had been outbid and was unable to purchase it. However, not long afterward, the exact same car--with the same VIN number--appeared for sale on his lot. The entire situation felt dishonest and misleading. What was supposed to be an effort to fix a bad experience only made me question the integrity of the dealership even more. Based on my experience, I would be very cautious when doing business with them.

I'm so glad I contacted this dealership -- they matched my needs 100%. I had a specific car in…read moremind, shared exactly what I wanted, and to my surprise they told me, "We have it." I didn't hesitate to drive 6 hours to get my dream car, and when I arrived, I was even more impressed. The car was absolutely perfect -- even better than expected. I want to thank the entire team for their 5-star assistance, support, and patience throughout the process. In the future, I will only recommend Mike and his team. Thank you so much!

I have been coming here for my regular maintenance for a while and never had any issues - you drive…read moreup and drop off your car while they take pictures, and they call or text you back within 2-3 hours. The people are generally friendly and have always been on time for me. I do think they charge a bit more for replacements if needed, but don't feel the prices are too high or that they are trying to replace what is not needed. They send video evidence of what they are trying to replace too, and confirm with you before doing. Cannot vouch for other services but have been enjoying my half yearly maintenance here!

I would like to express my disappointment with my recent experience at this dealership…read more Initially, I was assured that the vehicle I purchased would be thoroughly detailed; unfortunately, this did not occur, and the car was delivered in an unsatisfactory, filthy condition. As a result, I had to hire an external company to detail the vehicle because it was unacceptable. I will be sharing images to illustrate this issue. Additionally, I was expecting a follow-up call from the service manager, Kristen King, but I never received any communication from her. I chose this dealership based on their advertised commitment to customer service, but my experience has not reflected that standard. The service advisor, Ron, who was assigned to my vehicle, also failed to respond to my inquiries regarding the work performed on my car. I was promised a return call that I have yet to receive. Overall, my experience has been far from satisfactory, and I would not recommend this dealership based on the lack of follow-through and consideration for customers.

I am not a fancy car owner, but I do know what I like. I talked with Stacey Walker, sales, and…read morebooked an appointment with him for the following day. He was attentive to my needs and what I was looking for, he was not pushy at all, he assisted with getting the best trade-in value and locating the car/color that I was looking for. He took the time to go through all of the "bells and whistles" on the car, and due to my lack-of-computer knowledge, this took some time, but he was patient and kind. I called back and asked for the stripes to be removed, and he told me to come right back and he got it done within minutes (it came with the particular color/make of the car I bought, but he had it removed). He has followed up and demonstrates true customer service. Stacey was terrific!

My service associate was Chadwick (or Chad) and was not helpful at all. I dropped off my car for…read morediagnostics at 10:30am and was told it would take a few hours, which is fine. Around 2pm, I received the full car report and I texted Chad saying I'd come back to the service area by 3pm. When I got there, Chad was nowhere to be found. Then moments later, he comes and says "oh I didn't know you were coming," even though I had texted him. After that he says, due to recall, they are checking my car and it'll take about 30 minutes. It's been well over an hour with no updates. Again, he's nowhere to be found. Later I found him and asked "any updates?" He says "nope" and literally walks away from me to help another customer. Super unprofessional, unresponsive and dismissive. Lastly, I was charged $429 just to diagnose a camera and door problem?! Ridiculous pricing.

I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

I have been an Audi Q5 owner since December 2023, when I chose Jim Ellis Audi Marietta after…read morerunning into logistical issues getting my preferred vehicle through my local dealership in Nashville. Unfortunately, my experience with Jim Ellis Audi Marietta trying to move into a new lease has been extremely disappointing. After reaching out about a trade in and loyalty offer, I dealt with long stretches of silence whenever I asked follow up questions on pricing. When I finally connected with a salesperson, I was offered a base model Q5 with fewer features than my current vehicle, even with all incentives applied, and was told I might be better off just keeping my current lease until it ends. I escalated this to the General Manager and to Jim Ellis Automotive Group leadership directly and still did not receive a meaningful response. When things were getting out of hand, I decided to reach out to the executive team at Jim Ellis since they own Audi Marietta. They never responded via email or even called to offer any clarity or apology. Yes, this included Wesley Ellis and Stacey Hodges Ellis on the correspondence. As a current Audi customer, I expected loyalty and communication to go both ways. Instead, I felt like an afterthought throughout this process. I had hoped to share a positive experience upgrading my lease, and instead I am left writing this review. I would encourage Audi shoppers to consider other dealerships and be cautious about the level of follow up you can expect here.

I have been using Jim Ellis Chevy for years for my 2016 Equinox. I brought a 2021 Hyundai Tucson…read moreabout a year ago. I did not like the service department at the place where I brought it. Too much turnaround with people. So I decided to go to Jim Ellis for my service. To say that these are the nicest people is an understatement. There were some issues with my car and they took full responsibility for it. They gave me a loaner and sent me on my way and told me that they would take care of it. They were very professional about everything. I will continue to bring my cars to any of Jim Ellis' shops.

Very disappointed in the service I received on 10/15. It seems the building has gotten nicer, but…read morethe service has gotten worse. This was my 2nd visit to the new building. The technician never sent the usual video of the service being done on my vehicle. I never received ANY text messages that they usually send regarding results/recommendations, etc., and the wait was over 3 hours for my 15,000 mile check up - and I arrived early. Today, my air conditioning is making an unfamiliar noise.. Wonder if it's because of the MOA Oil Fortfier that was suggested I get because the vehicle burns lots of oil ‍ Stay tuned.. I'm taking her back next Wednesday.

We visited Audi Atlanta with the expectation of having to argue over price, etc. Gus, our…read moresalesman, was super easy to work with. He suggested that we look at several different Audi vehicles. We found one that we liked far more than the one we originally planned to buy. Gus worked a price that was far lower than other dealers we checked with. Absolutely great purchasing experience! I would recommend them to anyone. Added benefit, they have a great restaurant upstairs that offers a great lunch at a super price.

I purchased a used toyota from Audi. I was not told about the accidents on the car fax untill I had…read morealready given them a cashiers check and they had taken my trade in. I filed a complaint with the BBB but Audi submitted a false singed carfax. I have tried to send certified letters to the registered agent for Jim Ellis located on the Sec of State website but that infom is also fake. They are thieves and scammers. They are pushing people into drastic measures. Jim Ellis and his band of crooks are pure scum

Alan McGwan is an amazing Service Advisor. I recently moved to the area and Alan made me feel very…read morecomfortable throughout the entire service process. I would highly recommend him.

Worst experience of my life coming here to buy an expensive trim car. The manager Allen was like,…read more"take it or leave it the price I said". Him and salesman Percy literally judged us like we can't afford it. Salesman was bugging me by text few days and when I called, he didn't even bother to response back. They over priced on every single add ons comparing neighbor dealer and added excessive extra charge on paperwork. Bought the same car next day from other dealer saving $8,000. I'll never even bother to come here for service.

This is a review of the Service Department, not Sales Department at Ed Voyles Kia…read more I just bought a used Kia but it is under warranty so I brought it in to the nearest Kia Dealer -- after making an on-line reservation. Carlos, the service rep was excellent, warned me of possible delays, and kept me informed via text. The waiting room, was clean, quiet, comfortable and came with WiFi, coffee and spotless restrooms. The work was fine quicker than I expected. The warranty covered the repair and I had the wheels aligned at what seemed like a reasonable price. If only Ed Voyles were closer to my house I'd be a happy guy. Like all the dealerships, it's in the suburbs.

Wish I could give zero stars. Absolutely NIGHTMARE experience with Ed Voyles Kia. My 2022 Telluride…read morehas been in their service department THREE TIMES in the last month and a half for the same ongoing check-engine-light/fuel-injector issues, and the problem still has not been resolved. At this point, I have to seriously question the competence of the service department when they cannot properly diagnose or permanently repair the same issue after multiple attempts. I have paid for rental cars, rearranged my life around repeated service visits, and dealt with an incredible amount of stress and frustration. The communication throughout all three repairs has been horrible, leaving me constantly having to chase down answers about my own vehicle. The last time I picked up my car, I was told my vehicle had been "repaired" and that "nothing was wrong with it." I picked up my vehicle Friday evening and the check engine light was back on by Monday. The dealership also apparently considers covering the labor on yet another repair "goodwill assistance," despite the fact that this repair should have been properly addressed the first time. Sorry but a small discount after spending thousands upon thousands of dollars on an issue that should have been fixed the first time is not in any way helpful. They are literally just scam artists looking to make as much money as possible at the expense of their customers. And then, to top it all off, the service director purposefully HUNG UP on my husband while he was trying to discuss the situation. Completely unprofessional and unacceptable behavior from a man who is supposed to be the director of a service department and in a "customer service" role. Three service visits in six weeks. Multiple repairs. Rental car expenses. Repeated communication failures. A check engine light that is STILL on. And now a service director who hangs up on a customer? This experience has seriously made me question both the competence of this service department and whether I would ever recommend purchasing another Kia. If you are considering buying a Kia, do your research and think VERY carefully about the level of service and support you may receive when something goes wrong. I would NOT recommend Ed Voyles Kia to my worst enemy. Run away before you waste months of your life dealing with these people.

This dealership has made me switch up from driving way to Woodstock each time for my car service to…read morebeing right at home in Atlanta! They are better in ALL WAYS! Neat, clean dealership that offers loaner cars, which many other places don't do. I was very shocked at that because other places I've gone I would just be without a car. They greeted me promptly and were very professional , knowledgeable and kind. I went due to issues on my dash stating I needed to take my car in for service and I was able to book a drop off slot for the very next day. My agent was Andre Damon and he's on to of his game. Kind gentleman with knowledge about vehicles and timeframes. He kept me in the loop, updated and well informed about my vehicle, what it needed and timeframes for parts and labor with costs. He set up an uber to get me home and also assisted with setting up my loaner vehicle as well. Overall it was a great process with them and now this is the place I'll go for my vehicle over any place else. Thanks guys!

Urgent Concern Regarding Vehicle Service and Lack of Response…read more I am very disappointed with Ford and the lack of communication regarding my ongoing service issue. I have called multiple times and have not received the response or assistance I need. I purchased my vehicle from this location and have owned it since 2024. I need my vehicle serviced, but I have been unable to move forward because the loaner department and management have not been able to accommodate my needs. This issue has now been ongoing for nearly three months, which is completely unacceptable. I should not have to continue calling and following up just to receive assistance with servicing a vehicle that I purchased from your dealership. I am a paying customer, and I matter. I am important, and I expect to be treated with the same level of care and urgency that any other Ford customer would receive. At this point, I will begin looking at other Ford dealerships in the area that are willing and able to assist me with my vehicle and provide the customer service I deserve. I am asking for someone from management or corporate to please address this matter and provide me with a clear resolution as soon as possible. Thank You