Do not under any circumstances buy a vehicle from this place. Do not ever service your vehicle at this place. My car has been in the shop 5+ times in the first three months of purchase. I purchased a 2021 Kia Sorrento hybrid back at the end of January. First the car is OK it does stall quite a bit and loses power before taking off at red lights but this isn't about the car. After the first few weeks I had a flat tire and took it in during its first service. While they had the car and change the tire for me which I had to pay full price for the scratched the rim. Shortly after this I noticed the screen just cuts out completely. This vehicle is less than two months old. So I made an appointment to get the wheel fixed and the screen replaced. I'll drop it off and they say it will take less than two days, two days later neither has been fixed. They return the car to me to order more parts so I have to take it up to weeks later. I'll drop it off on Monday and evidently it was fixed in one day but no one called me. I had to follow up to see where my car was and they said I know no one called you it was ready two days ago. When I picked up the vehicle they hit the door panel putting in the new radio screen so now I'm taking the vehicle up there once again. Every time it's not their fault they blame it on someone else. Do not buy a vehicle from these people whatsoever. Do not buy a vehicle from these people. Go somewhere or you will be treated with respect and people that are proud to sell there brand. When the screen went out the service manager said "well that's Kia not me" If I buy the vehicle from you it is your fault. Do not buy a vehicle from these people read more

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Most staff don't wear masks, but if they do, they don't cover their noses. No room to maintain six feet social distancing, no sign even asking customers to mask before entering. No hand sanitizer. Absolute uncaring about the safety of their staff or customers. read more

Marvin was great! He was very patient and helpful! I would recommend anybody to go to this location. Very great staff!

I would give ZERO stars if possible. This car buying experience has been deplorable from buying the car to a repair issue a month and a half from their incompetent service department. I was promised that my car would be delivered to my house which on the day of purchasing the car they backed out of. Also, there was poor communication between the sales floor and financing department which resulted in me having to spend 3-4 hours at the dealership just to sign paperwork and get the keys (mind you I was a cash buyer). I purchased the car Oct 23rd and on Dec 18th all of the oil drained out of my car. This was from the oil plug falling out. Since it is a new purchase and Rick Case service department was the last to service the oil at purchase, this was their error. The Toyota dealership the car was repaired at confirmed the oil plug was not secured as they don't just fall out. And there was not damage to the oil pan or cover that would denote any reckless driving on my end. Rick Case sales manager Michael has completely denied responsibility for their service department workmanship. Instead of maintaining good business practices I was told I couldn't prove it was them so I'm stuck with a repair bill that they caused. I would NEVER recommend this dealership to anyone. Any dealership that lacks this level of professionalism and won't back up their workmanship in their service department does not deserve anyone's business. This is my first time writing such a poor review. If you are reading this and considering this dealership I would advise you to go to another dealer who is actually reputable. This is the kind of service I would expect from a 3rd rate sleazy independent dealership. Not a major dealer. I will be following up with a formal complaint with the Better Business Bureau and the corporate office, this is unacceptable. read more

I bought a used Jeep from Rick Case Kia. Marvin was my sales person and he was awesome. I had pre-approval when I went in and they found a lower interest rate for me. The only negative thing was it took quite a while but it was so worth it. I love my new car and my experience was awesome. Marvin was the best. Thanks Marvin and Rick Case Kia! read more

Mr Marvin Harvey was the best! From the time i entered the building to pulling off in my new x2. I appreciate everything! They are super genuine here. I will definitely drive from Lithonia to Gwinnett for that experience everytime! Thank you sooo muchhhhhh read more

1. No masks. None. Zip. 2. Wanted to charge a diagnostic fee for warranty repairs not approved by warranty company. 3. I already diagnosed the issues. All they had to do was ask warranty company what they'll cover. I've had warranty service before on this plan and never encountered anything like this. 4. Went straight to Lou Sobh Kia. Encountered none of this crap. None. Zip. read more

Sales manager sucks, communication is poor. Seriously lacking in the customer service department. Amazing how you can go from being excited about getting a new vehicle to regretting dealing with this dealership. Especially after getting referred to the dealership. Amazing how this dealership has every manager but a customer service manager read more

Mona is a terrible sales person. The cars they sells are trash. Management could care less. Service center is over priced. They charge more for parts than the actual Kia manufacturer. read more

When you first visit this dealership the first thing they do is give you a free hardcover book on the founders of the parent dealship founded up in Ohio in 1962 that explains how these super humans are Gods Gift to the world. The book tries to assure you that you are in the best hands on earth. It isnt true. The guy who gives you the book seems really embarrassed to have to do it but I presume its a requirement. The car buying experience was fair. The car itself I like so dont let this review discourage you from buying a KIA. Handing out that awful book though leaves much to be desired. I just had the car in for its first oil change. I made an appointment and arrived early. The guy said it would be 45 min to one hour. It turned out to be 1 Hour 50 min. Their normal price is about $70 for an oil change. I can get one at my local Meineke for 1/3 that even with synthetic oil, and often done in 10 min with the car waiting for me at the door. Since this is a new car and they have a special warranty for 20 year 200,000 on the powertrain, but only IF you maintain the car properly, I thought I should try the dealership. They also had a promotion running reduced the price of the oil change. When I paid for it the girl told me I would get a survery (yeah were used to that) but that I should be sure to mark them excellent and handed me an 81/2 x 11 paper with all the questions the survey will ask and a huge pre placed big black checkmark on the proper response I MUST choose. !! THIS IS A HUGE INSULT!!! UNBELIEVABLE! Photo of this sheet posted! I waited way to long. The help is lackadaisical, and after paying I went out to find the car and its nowhere to be seen. So I walk through the garage and out to the west side and have a look there. No car. Just some employees out smoking, so I ask WHERE DO YOU FIND YOUR CAR AFTER YOU PAY?? I got the deer in the headlights look. Back inside they ask who was your rep? I point. A different guy asks him and goes outside to look for it. He is puzzled too. There is loads of room they could have left it where you can drop a car for them. He acted like it should be there. SO he goes round in the lot looking for it and then started to push my key fob button and listening for a sound. Maybe I should have thought of that but I had my last car 17 years and it wasnt power anything, so that didn't come to mind. After some walking he hears a beep! Success! Its parked among the cars for sale. Since its brand new it blends right in. So I get in and drive away. OH NO! Whats that!!! Someone inside decided to put my sirius on a station that I would not ever be listening too. Hip Hop something. The lyrics are F this, and F that, and the "N'' word used over and over and in plural. Is this my thank you for taking the car into Rick Case?? Unbelievable! That's enough to raise my blood pressure 30 points or more! An oil change should not take that long and why do they feel free to go change my radio setting, especially to a station like that!!! That type of music shouldnt even be acceptable in a workplace. Another thing that bothers me is the maintenance help is all programmed to tell you of all the scary things that can happen to your car if you take it elsewhere. They try to scare you with things like your engine will fail, your warranty wont be honored. They say if you use any other filter from a non KIA dealer you will be sorry. You need to come here for your oil changes. They sure dont make you feel like returning though. Some KIA dealers though will sell you KIA official filters and ship them in qualtity for $4 something a filter. Just look on Ebay. KIA dealer costs is in the upper $3's. You have to pay shipping but maybe then your engine wont fail as they tell you! Maybe your warranty wont be refused as they warn you. Who knows. If you do this though Id make sure your seller is an official KIA dealer and your not getting a generic filter. Last time I looked a KIA deal in Sacramento had them at $4 something each if you bought 6 and paid a shipping fee. Make sure you save your receipts and keep a record incase you need the warranty. There is a KIA dealer much nearer to me than this dealer and they offer only the standard 10 year 100,000 powertrain warranty but they had a special where if you buy from them you got oil change for life. If you keep the car for the length of the 20 year warranty you have more than paid for a new car, not just a replace and probably rebuilt powertrain if needed. So think that one over. Plus you can go wherever you want to get oil changes and I doubt you will be given any of the scare tactics. I just looked at the ratings here on this dealership. 22 ONE STAR ratings, which is the largest rating of any. Makes that trashy book you get when you visit all the more laughable! read more

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Unsatisfactory service. If I could give no stars I would. The service manager is unprofessional and doesn't respond to customer concerns and the same goes for the general manager. read more

Their Yelp star rating definitely matches my experience! I chose to come to Rick Case KIA because of the large Telluride inventory they had over other KIA dealerships in the area (that should have been a red flag). Long story short, we were completely misled based on what price shows on the website and what they actually tell you when you come in. I am well aware that the Telluride is in high demand and many dealerships are jacking up the price above MSRP, however the only price Rick Case KIA lists on all of their online Telluride ads is the MSRP. What is completely misleading is the little note they have at the bottom that says to bring in a printed copy of the ad to receive that special price. Don't believe everything you read people - and don't waste your time going in to this dealership if you plan to purchase a Telluride at that price. The sales price is 5-6K higher than what they advertise on their site. And that little note? Doesn't apply to Tellurides. Fortunately I did my homework prior to coming in to test drive and knew that another dealership in the area (*cough* Jim Ellis) had the exact same trim and color we wanted so I called them right then and there and they were able to save me thousands over what Rick Case was offering. Sorry, not sorry! They lost my business early on when they told me the Telluride is exempt from the special price offering they have on their website. Then don't list it as such! Such a waste of time. read more

This review is to ensure that no other consumers are mistreated as I was. My 2019 Kia Forte was brought in on November 4 due to stalling. The consultant, Carlos Fernandez, drove it till it stalled in order to establish my problem. He then attempted to get rid of me by instructing me to schedule an appointment online, despite the fact that the engine problem posed a grave threat to myself and my child's safety. As I attempted to leave the parking area, my car began to stall every 30 seconds, and I was obliged to turn around and inform the advisor that he must take it. They will contact me within seven to ten business days, he informed me; nevertheless, after a month of phoning and leaving messages with no response, I had to physically walk in to obtain an update. De'Andre Johnson informed me upon my arrival that my ticket had never been active and was not being processed. He then called the Service Manager, Joshua Bass, who promised to contact me on Monday when he returns. Absolutely no sense of urgency to resolve the issue or concern that I have been carless for a month. Monday morning, I received a call not from the Manager but from the Advisor I spoke with on Saturday. When I attempted to call him back twice and he did not answer, I was forced to cut my workday short in order to get a response. That's when I spoke with Brandi Statham, who allegedly had my ticket "the entire time" and tried to assure me that it had been active the entire time; she has no idea why De'Andre told me otherwise. She then informed me that she requires my consent for the mechanic to disassemble my engine since it is "knocking." The following day, I received a phone call from De'Andre informing me that my engine was compromised due to excessive sludge buildup and that I must repair it at a cost of around $8500.00 if I do not give 6 oil change records. I then requested photographs of this muck, which I never received. Using my best judgment, I decided to get a second opinion on my vehicle elsewhere. December 8th, that afternoon, my automobile was towed to the repair. My mechanic examined it on Friday morning and advised me at 7:30 a.m. that not only was my engine making no "knocking" sounds or any sounds at all, but that the sludge was nowhere near the level required to compromise my engine and could be easily cleaned out and salvaged. That day at noon, my technician informed me that my automobile was ready to be picked up. In addition to the fact that your entire service staff is disrespectful and unskilled, I am really frustrated. They saw a young 21-year-old woman enter their business and tried to take advantage; nevertheless, they absolutely lied to me in an attempt to collect money from me because, quote, "it is in our best interest to replace the engine since it pays better." read more

After twenty years of reliable transportation my 2002 ML320 went to glory.... after being sideswiped in a hit and run crash. We went to CarMax first, and as you could imagine new auto prices were a shell-shocker. My niece recommended Rick Case Kia in Duluth, GA. We pulled up and before we could get out of the car we were greeted by Sales Rep, Ms. Monique Kirby. She immediately saw the frustration on my face and stated that she was here to help. She immediately listened, recognized our needs. She advised that this process would not take long. The application process was super short and we received an awesome deal. Ms. Monique provided an amazing experience, professionalism, and guided us to our new 2023 Kia K5 EX; (11/29/22). I recommend Rick Case Kia in Duluth, GA *****Definitely ask for Ms. Monique!!! 9 times out of 10 she will be greeting you first. This entire experience was successful due to her knowledge, effortless Customer Service, and follow up. We will see you for our next purchase. Thank you so much; the Simpson family Snellville, GA. read more

To Whom It May Concern..That would be Danny Hughett supervisor..His customer service skills SMELLS REALLY BAD...I was looking for that follow up call, It happen when I called Him..No matter what the out come was going to be, I still think(Know)he should have called/text/email me with some information..I thank you from the bottom of my heart for your unprofessional skills which lead me to REGAL NISSAN..I'm totally enjoying my 2019 which took a few hours to drive off the lot...Rick Case/Danny deserves NO STARS read more

The sales person I had promised me they would fix a broken piece and told me he ordered it a month ago and to bring it in to get fixed when I arrived they new nothing about it. This company is a sign here and then they don't give a crap about you. Don't shop here. read more

I have had my Kia there for 2 weeks and I CANNOT get ANYONE to call me to tell me my status!! The service department can't get them to call me back! I'm on hold right now and it's been 22 minutes!! I had to DRIVE there the last time to ask about my Kia Sorento!! I am not a happy "best friend " like the recording says! Sad they don't care enough!! read more

Will never buy a car there again! They must deal with stolen cars only. 4 months later we still cant register my daughters car because her vin number was put on another car or this is what they are saying. Kendrick's the manager there is nothing short if a POS. Says he is in it and 4 months later still nothing. Does not return calls and or texts. Hiring a lawyer today read more

Stay away. We went here to buy a new Telluride today that we previously looked. There were five guys in the show room and not a single person asked if they could help us. No one spoke to us at all. Instead, they were just standing around and talking. Awful dealership. Just look at their reviews. read more

The worst buying experience of my life. These people are such criminals that I had to call the police out to the dealership to get them to pay the taxes and fees for the car we bought from them. I had 2 different people give me fake phone numbers during the month plus it took to get our car registered. Every possible aspect of this dealership is designed to scam the customer. My wife had to drive 3 hours after work one day to sign a second set of paperwork and when she got the the salesman ran and hid from her as soon as he saw her. Avoid these scammers like the plague. They barely even try and hide their scams from you. The most incompetent set of people were put together to work at this place. They are great until you sign the paperwork, then you are screwed! If I could give them less than one star I would. read more

UPDATE: Rick Case Kia's Tammy Baker has resolved all of the issues that were a concern. She went above and beyond what was expected. Not only did she personally handle this matter, she addressed other things that she felt weren't up to her level of excellence. She alone has restored my faith in Kia for future business. Rick Case Kia should recognize the gem that they have in Tammy. CONSIDER THIS YOUR FAIR WARNING!!! I wish that I could have noted a better experience however, Rick Case Kia was the worst. We recently bought 2 cars from Rick Case Kia and couldn't have been anymore disappointed with the purchases. Brand New 2019 Kia Optima S and a 2018 Kia Forte that had 43k miles. With that being stated on the financing side of things, the deal went through pretty reasonable. However, after the purchase is when things took a turn for the worst. We were told that BOTH cars came with floor mats, 2 keys, and that they would top off all of the fluids. That couldn't have been FURTHER FROM THE TRUTH! While the 2019 Optima was detailed the liquids weren't topped off at all. While I was able to overlook this matter the Forte had so many things that were wrong with it. 1. Car was missing mats 2. Car only had 1 key 3. Inside cabin air filter had NEVER been changed and caused a very foul odor noticeable when the car AC is running after leaving the dealership 4. NONE OF THE LIQUIDS WERE TOPPED OFF Now you can imagine how one would feel. After the purchase it became VERY clear the RICK CASE KIA wanted one thing and one thing only. A SALE!!! Unfortunately for us, we thought that Rick Case was a reputable business but we have since brought all of the issues to their attention and they have not made any effort to resolve any of the issues at their expense. They stated the car was USED and that USED CARS DON'T GET THE SAME CARE!!! Such an unfortunate situation. RICK CASE IS NOT TRUSTWORTHY, THEY ONLY WANT THE SALE. After the sale goes through, YOU ARE NO LONGER A PRIORITY! RICK CASE, WHAT IS DONE IN THE DARK, WILL COME TO LIGHT!!! Thought that every buyer should now. BE WARNED!!! read more

Beware of the service. They will try to rip you off. I own 2013 Kia Sorento which I purchased from Rick Case. The car developed a problem which I had diagnosed by my local mechanic to be the right rear speed sensor. I called the Rick Case service department in Duluth, GA. I explained the problem exactly, and what the codes were. I then asked for a quote on repairing the problem and was told it would be $200 - $250 to replace the sensor. I then made an appointment for the repair. When I arrived and they took the car into the shop, they verified that the problem was indeed the right rear speed sensor and the cost to replace it would be $433.88 plus tax. Double the original quoted price. Rick Case Kia has not only lost a service customer, but also a vehicle purchase customer. read more

The service center at Rick Case is the worst. My program for young adults with special needs, purchased a vehicle cash out the door(20k). Broke down in 3 days but will not give me a courtesy vehicle to match what I just purchased. So for the last 2 weeks and now looking like 3 weeks my program have been shut down not due to COVID but to service department at Rick Case Kia. Plus the never call to tell me what's wrong or what's going on to my vehicle. I only know updates because I call my sales rep an he have been informing me with updates for 2weeks. read more

My son purchased a 2017 Kia Sportage from Rick Case Kia less than 2 months ago. August 7th, 2021, he was on his way to get me from the airport. The Motor completely blew up. When he checked the oil, it was bone dry. He has put less than 2,000 miles on this car since purchasing it. He hasn't even received his plate yet. Luckily, he was smart enough to pay for their so called extended warranty. per the warranty. We towed to the nearest dealership which is sons. Today we get the call that the entire motor has to be replaced. Okay, fine. But theres a catch. they are telling us that we need to purchase their engine package/engine replacement which is $400. That covers the upper/lower radiator hoses, two heater hoses, throttle body cleaner, drive belt and air filter. So, I personally Call Rick Case Kia and speak to the service manager Chris and tell him all that happened and requested that they pay this. He flat out tell me no. He says they don't do that. I respond by telling him that I could understand if my son had bought this vehicle a year ago etc but it's been less than two months and my son was sold a faulty vehicle. Nothing they can do he says. I then ask if they do a transmission flush since the vehicle has over 45,000 miles on it prior to placing it on the market. He says no and the only thing they do is make sure it runs and change the oil otherwise they wouldn't make any money off the car! Horrible service. I am appalled at the lack of attention this dealership offers. I've owned more than 20 vehicles in my lifetime and I've never experienced such horrible service! You should be ashamed of yourselves. my son, his fiancé and my 5 month old granddaughter broke down in the middle of the day on the heat on I-85 during tons of traffic and had to wait hours before someone getting them and this is how you take care of your clients! shame on you! read more

Just bought a new Soul on Saturday and I had the best experience! Giovanni is a wonderful salesman and listened to my needs and helped me pick out the best car for me. Kendrick, the GM, was also extremely helpful and apologetic about my experience with my current car. Together they made a former unhappy customer into one who will definitely spread the word about Rick Case Kia. Thanks to both for a positive experience. read more

We had a great experience at Rick Case Kia our sales guys very knowledgeable and attentive. Thank you for a great Car.

Buying a car there was fine. The experience since then has been poor. The service department really dropped the ball every time we when there. Never prompt, no clue as what is going on with your service. Sat my wife in a dark room for almost 2 hours waiting for her scheduled oil change. Service was so bad I traded in my Kia for a different car due to using a second dealership for my other car. They always are prompt, can tell you what is going on with your service, even wash the car for you. Since May (this is now Sept) I have stopped by, called and left messages to try and recover my gap insurance refund. No responses, no call backs at all. read more

Horrible communication & their customer service is a joke. Don't do business with these people. The purchase went very smooth but once you start having problems these people are blind and deaf. They don't return phone calls and when you go there.. they go into hiding. Their co-workers cover up for them. Andrew Torres is an idiot and does not know how to do his job correctly. Buying a car from this place has given me so much stress and anxiety. Save yourself the head ache and frustration and avoid this place like the plague. read more

This was my first experience with Rick Case and Kia. Prior to this I had never considered purchasing a Kia or leasing a vehicle. I worked with both Tyreeq and Marvin during the sales process. Both were extremely knowledgeable about the car and even took me to other dealerships in the Rick Case family to allow me to complete my comparison shopping. The 2nd thing that has impressed me is the ease of doing business. Like all things in today's world, business transactions should be completed as expeditiously as possible. That has been my experience with Rick Case. I will keep them in mind when I purchase again and recommend this dealership in the future. read more

Marvin Harvey was my salesman. I appreciated his selling style. He concentrated on the vehicle he was showing vs trying to tell me why to not buy another brand. The folks seemed very nice and wanting to help you get what you want. Also, Rick Case doubles the warranty to 200,000 miles and 20 years. Who else does that? That is a great incentive to go look there. Lastly, it appeared they had a huge selection. I have learned it is probably better to visit a dealer with a large stock than a small dealer. IMO. Thanks Rick Case! read more

I'll start off with my husband and I successfully purchased and returned a brand new vehicle, a Kia Niro 2020 LXS model, all in one week. On our first visit our salesperson was incredibly polite. We returned the next day with the intention to purchase a vehicle and had a second salesperson assist us. During the negotiations, the salesperson directed all questions and feedback to my husband (totally fine but rather annoying) as we explicitly stated that I was the one who would be the owner / purchaser of the vehicle. We began negotiations with it being very clear upfront the one feature that was non-negotiable was the vehicle needed heated seats. Of course, there were other features I wanted as well but this was the main factor and absolutely non-negotiable. After being given a price above MSRP for the LXS model, we pushed back and began negotiating. The vehicle I test drove did not have heated seats but our salesperson, after discussing with a manager after some time, clarified that this was an option we could add. We of course went back and forth several times. I asked for my car keys back as another employee was evaluating my trade in option, but our salesperson persisted - and did not retrieve my keys as I requested. We finally settled on a purchase price with the added heated seats written in the contract. We insisted the seats needed to be installed asap and our salesperson reassured us he would get it taken care of Monday. As we were leaving the dealership, the rep casually mentioned that the 2020 Niros had a sensor issue and if we experienced a problem to bring the vehicle back in for service and it would be taken care of within a day or two. Of course, my husband and I were both irritated that this had not been addressed before we left - an issue that service could have easily investigated and fixed. Less than 12 hours later, of course, the check engine light came on so we brought the vehicle back into the dealership on Monday. I asked our salesperson about the heated seats and his response was he had not looked into it -my irritation was definitely growing as this was in our contract and I was back at the dealer with a check engine light barely a day after purchasing the car. We waited an hour and a half for both representatives to figure out a loaner car to put me into - I was told the part was actually not in-stock but would be ordered and would arrive in a day or two. We also showed the rep a large scratch on the new vehicle. The salesperson tried to crack a joke that I had dinged up the car (neither myself nor my husband were amused) but we were assured this would be taken care of too. Again, I brought up the heated seats needing to be installed. My husband and I were told would, it would be investigated and scheduled. My husband and I made it clear that we needed this to at least be scheduled before we picked up the vehicle. We were assured that yes this would be addressed and taken care of - spoiler alert this was never actually taken care of. Thursday morning (3 days later), a rep called to let me know the part would arrive either Friday or Saturday and depending when it arrived the car would most likely be ready Monday. I asked about the heated seats again and sales response was it would be looked into --- at this point I was very irritated since no one had bothered to actually schedule the installation let alone even check about availability. Friday morning, I received a call back from that the heated seats would be installed at a later date (still not scheduled and options not provided) and an installer would either come to my home to do or I would need to bring the vehicle back to have the installation. The information was quite vague. We received a second call a little later in the day alerting us that the vehicle was ready to pick up. My husband and I arrived Friday afternoon to pick up the car. When we checked inl, we asked about the heated seats again. Our rep looked confused and said oh I'll check into it and get it scheduled but let me bring the vehicle around. At this point, I informed the rep just bring my trade-in vehicle, a purple Scion, back to the front as we were through here. He proceeded to joke with me several times about the way I pronounced purple Scion (incredibly rude) and insisted on getting the Niro. I told him that was not happening, bring around my Scion, and we were done doing business. My husband and I were very disappointed with the lack of customer service.A manager then approached us and offered a haphazard excuse. We told him due to the lack of service and communication, I would no longer be purchasing a vehicle. When my trade-in vehicle was brought to us, I immediately noticed a large scratch that occurred while in the dealership's care. The passenger airbag sensor was also messed up and disconnected.. I'm appalled by the lack of customer support this dealership has shown throughout this ordeal. read more

Rick Case Kia - picture of large scratch that Rick Case Kia service did to my vehicle - Car Dealers Near Me - Duluth, Georgia

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We visit KIA Rickcase to move from lease cars that we got in Rickcase in south Florida and get new cars under finance. The sales person was informative and assist in the process. We are waiting on one of the cars since there is little inventory. Plenty of used cars, not much new cars due to current economic conditions and limitations. read more

This place is a train wreck. I had an appointment for 1:30..just for an oil change. My car is brand new, there's nothing else that needed to be done. I was told 1 hour and 45 minutes. After waiting a while I decided to leave and come back.. I told them I would like a call when the car was done. It was over 2 hours when I returned. When I went to the desk he seemed confused that my keys weren't ready. Long story short I waited 3 hours for an oil change. The technicians here need a task manager or something because they obviously can't work autonomously. Andre did the best he could (the one start is for him) with keeping them accountable and even tried to make it up with a free oil change but honestly I'd rather have my time. If I take the offer l'll do another review. read more

I visited Rick Case Kia in Duluth for a service recall on the headliner of my Kia Optima, while there my service advisor Hunter Fikes talked me into an oil change and tire rotation. Shock Shock the oil change cost over $100. for 5 quarts of oil and a filter, but life is what it is, inflation is the name of the game these days. The real issue is that I had a discount coupon for the oil change and tire rotation which was never applied. and secondly, they never rotated my tires claiming that they could not locate my wheel lock, which was in my trunk in the tire repair kit plainly in the open in my trunk, which I showed to Mr. Fikes. I requested a complimentary tire rotation to compensate me for having to still get my tires rotated and the coupon that they did not take off my bill. Sadly I have tried several times to contact Mr. Fikes but he has yet to reply one way or another, something, anything, but nothing. I also have decided to take my vehicle business, whether that be maintenance or purchasing a new vehicle, to any other dealership other than Rick Case. BTW I have purchased two vehicles from Rick Case Dealerships in the past and up until this time had been completely satisfied. Apparently, good customer service isn't something that is valued anymore. read more

No masks being worn. I had an appointment for an oil change and when I drove up, I saw an employee inside the customer service area without a mask. Then two mechanics walked out of the garage without masks. I was already freaked out about someone being in my car, but knowing they weren't wearing masks I had to cancel. Your website states that you take precautions, including wearing masks, but I saw first hand that you don't. When I told one of the employees why I was canceling, she said they'll wear a mask if I prefer them to. They should be wearing one anyways if they're going to be in someone else's car! And I asked how was I supposed to know they would wear one. She asked if I wanted to keep my appointment or cancel. I said cancel and she said, "Ok, have a nice day." I won't be back. read more

Lies lies lies. More than once! My experience has been terrible. When we first visited, they were awesome. Even let us test cars for days at a time. I ended up selling them one of my KIA's, purchasing a car and leasing another. First, the guy screwed up our paperwork, went back and forged a longer lease period and slyly had us come back the next morning to finish up and even put my social in wrong causing a delay with the first payment and tag registration. He was fired. They never honored our lease period that we agreed to before the paperwork was changed. Flash forward. I have about 35k miles on my Kia Optima. Like my 4 other KIAs that I've owned, it's in great condition. I'm started experiencing a lot of white smoke directly after an oil change and they are saying I need a new engine. First... 1. They said I had bad gas 2. They said since my car was serviced somewhere else my warranty was void (against the law by the way) 3. After asking for two weeks, they told me they couldn't provide the service record because they couldn't give me anything from more than two years ago! Took me 2 weeks for someone to finally send my records. 4. They told me that I "didn't have records in my glove compartment" after having my car for days. 5. They told me that when my dad serviced the car (oil change) I had to provide oil receipts from the store! Who keeps those?! I have mileage, date and type of oil for each. I've been without a car with an infant and toddler for almost THREE weeks! They won't even give me a loaner car until they get to the bottom of this. Worst service ever. I even called the sales department (that answered on the first ring of course) and they've taken my information multiple times. Still no call back. I've been very patient and forgiving over the years but when we upgrade our cars in the Spring we are running as far from this place as possible. Between my experience and the similar consumer reviews (look them up), stay away! They don't like to honor warranties and they make stuff up that isn't even in the warranty. LIES LIES LIES! read more

I'm really enjoying our 2016 Kia Sedona but very disappointed with the after sale attention that we have received. I didn't notice when I left the dealership our Kia was missing all of the floor mats and the Kia's Manual. Called them as soon as I got home they promised they would look into it and to this day we haven't received a phone call. Rose Nashville, TN read more

I took my vehicle to Rick Case Kia in Duluth for service. I decided to use them since I bought the vehicle from them and always had a good experience with them since 2016. The service I needed was a diagnostic test on the engine due to the check engine light being on. I had used another mechanic to fix this issue but no matter what he did, the light kept reappearing. I was told by the service advisor that it would take 7-10 business days. After waiting this amount of time and not hearing anything from them, I began making telephone calls, text messages and leaving voicemails. I attempted to reach the service advisor and the service manager. No one ever got back with me. On the 15th business day/21st calendar day, I drive up there to pick up my vehicle and take it to Kia Mall of Georgia. I met with the service manager, who admitted that they "dropped the ball" on communicating with me. He told me that they couldn't find my vehicle even though it was mere feet away from the service area and in plain sight from the entrance door. Plus, the pink tag with 5103 could've been used to match up with the pink tag with 5103 hanging from the rear view mirror. He offered to run the diagnostic test for free and even pay for the repair if the repair cost "was low enough," however, I was done with their poor customer service skills and drove away. I will never step foot on their property ever again!! read more

I take back everything. Terrance ghosted me as soon as the sale was final, the extended warranty was a ripoff, and the engine on my car seized up less than 35k later. Process was a nightmare, BEWARE buying from Rick Case!!! read more

I'll just put it to you straight: This was the best and most transparent car-buying experience I have ever had. Ask to work with Ranata (sales) and Chett (finance mgr). I promise you, they will not disappoint! I was really dreading going to the dealership to buy a car. I had even seriously considered buying online just to avoid having to go, but I couldn't bring myself to buy a car without seeing it in person and test driving it. I found the exact car I wanted on Autotrader and walked into Rick Case Kia without an appointment. I was also expecting and planning to turn around and walk out at any given time during my visit if I didn't like the process. I was educated and had done a lot of research, and I wasn't going to let them "get one over on me." When I walked in, I was immediately greeted by Ranata White and showed her the online listing. She found the car and took me out to the lot, The first thing I noticed was how personable and knowledgeable she was. When we got into the car to take the test drive, I was fully expecting her to shift into salesperson-mode and start pressuring me. To my surprise, she did the exact opposite. Instead, she continued to tell me about the features of the car and give me some important handling instructions that I wouldn't have necessarily known about. When we arrived back to the dealership, I said, "Okay, let's see if we can work out a deal." Again, I was fully expecting to get up and walk out at any point during the negotiation. I didn't expect to have to negotiate much on the price anyway, because it was already a fair price (I had checked pricing on Kelley Blue Book already). I sat down at her desk and she brought over her Sales Manager, Robert Baptiste, who was also warm and friendly. They immediately provided me with the CarFax and full pricing info from Black Book, and they also shared the invoice price. We agreed on the price, and it was quick and easy. They went to evaluate my trade-in, and again I was prepared to get up and walk out. They asked me to join them so that we could assess my car together. I politely declined because I was well aware of the current condition of my car and had valued it beforehand through Kelley Blue Book's instant cash offer. I wasn't thrilled with the price but knew what to expect. When they came back with the value on my car, it was lower than what I wanted and expected, so I counter-offered. Robert came back to me and accepted my counter offer. Trade-in negotiation done. Next up: finance manager. The last time I bought a car, the financing process was so awful and high-pressure that I left feeling like I had been ripped off and vowed never to go through that again or return to that dealership. Ranata introduced me to Chett Rolle, who took me back to his office. I made a joke about how awful it was going to be, and Chett reassured me, "It's not going to be like that here." I was still expecting to get up and walk out. To my surprise, Chett was also as warm and friendly as Ranata and Robert, and never once did I feel like he was pressuring me or strong-arming me. In fact, it was the exact opposite: he was thorough with explaining everything, asked me about my needs, and showed me my options. Instead of trying to intimidate me, I felt like he was educating me and helping me make good decisions. He was also very personable and enjoyed talking to him. The deal was done. It was so easy and pleasant - I couldn't believe it. They even asked me if I planned to come to them to service my vehicle. I said "probably" since there aren't any closer Kia dealerships to my house. Ranata introduced me to my Service Advisor, Orion, who asked me a couple easy questions and set up my first service appointment in 6 months. He assured me that they would email me an appointment reminder. Like most people, I hate the process of buying a car, but the team at Rick Case Kia has changed my mind. If you are considering buying here, I highly recommend requesting to work with Ranata, Robert and Chett. I left the dealership feeling good about my purchase and knowing that I got a good deal. The only thing that wasn't *ideal* about the whole process was that it still took about 3 hours. However, I brought my iPad and had my phone, so I kept myself occupied and entertained while I waited. Overall, I can easily say that this was the best car-buying experience I have ever had, and I've had plenty. read more