This has to be the worst dealership on the planet. Almost all the Customer Svc agents are rude! I witnessed rudeness to other customers and myself as well. The Service manager has a I don't give a poop attitude so don't bother asking for her. I plan on finding a Hyundai dealership that values their customers because this one does not!! read more

Frustrated!!! I purchased a brand new 2018 Hyundai Sonata (in 2018). My current problems started in December 2021, when my car literally shut down, without any warning, WHILE I WAS DRIVING!!!. I got it to the closest Dealership (Rick Case Hyundai). Tammy, the service manager helped me. It looked like there was some kind of engine recall, but first she said it might be MY fault because my car smelled like Diesel fuel!! WHAT!! Once I showed her my gas receipt, she changed her tune and then went through all the reasons why I would have to partially pay for this essential repair (Although it is under warranty!!). She stated there were no loaner cars available because of this massive recall and on top of that, she didn't know WHEN it could get fixed, because they had to order to part. This is my second brand new Hyundai and absolutely my last!! I will NEVER do business with this sham of a company again!! read more

Service dept has become no service. I bought the extended warranty which supposedly is bumper-to-bumper which must exclude the interior of the car. Paid $1700 for an extended warranty but they won't fix a $200 part that has been faulty since I bought the car Brand New. Promised calls back and no one called. I have tried to get this issue fixed for over 2 years. Excuse after excuse. I will never use their service department again or buy a car from them. read more

My experience at Rick Case Hyundai was initially what I thought a great experience. However, when I expressed my unhappiness with the vehicle the salesperson I dealt with told me I had no other choices and that the vehicle I had was the best choice. I felt unheard and overlooked at that point and decided to go to the dealership after being told to wait for a return phone call from the salesperson that never came. As a result of returning to the dealership, I was informed that I was outside of the 3 day window in which I could return the car. I was within the window when I initially contacted the salesperson. The manager informed me that someone would reach out to me but no one ever did. The car in which I was sold is a defective car and I am IMMENSELY unhappy with it. I believe this was known before they sold me the car, which is why they didn't want me to return it. I will NOT EVER patronize their business again!!!! read more

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Horrible service and unethical. I was interested in a Hyundai Santa Cruz that was at this dealership. When we arrived to look at the vehicle, the advertised price (on their web page) was increased by almost $6000 worth of cheesy add-ons (paint protection, interior protection, window tinting) that are very cheap for the dealership to add on, but obviously a built-in, unadvertised profit add-on. Very misleading and disingenuous at best, false advertising at its worst. Regardless, we were able to put together some numbers with the sales person and sales manager and I was to return the following morning with my car to evaluate for a trade-in offer. I asked repeatedly to put a deposit or hold the car as we planned to purchase the next morning, but my deposit and hold was repeatedly refused. This morning a service light came on in my Lexus, so I texted the salesperson that I was taking my car to the Lexus dealer to evaluate the issue so they could properly evaluate the trade-in and would be on my way afterwards. I also texted when I had left the dealership and was driving there. While driving, I got a text message from the salesperson that the truck had been sold. When I arrived at the dealership, the Sales Manager told me that he sold the truck although he knew that we had agreed last night pending my trade-in evaluation and he knew I was on my way there. Very shady and unethical dealership - from the outrageous $6K markup with undesirable dealer add-ons to the shady underhanded dealings of selling the truck when we already had an agreement pending trade-in numbers and they knew I was on my way. A huge contrast to the outstanding customer service I have always received from Nalley Lexus. Hyundai should remove their brand from this dealership. read more

I know car salesman can be really pushy but the guys here were downright rude. They tried to pressure me to give my credit score. They downright said I was being rude if I was just wasting their time. WILL NEVER go to a Rick Case anything. read more

I purchased a brand new 2013 Hyundai Veloster turbo from Rick Case Hyundai in Duluth in March of 2014. The vehicle has been in the shop 5+ times for defective coil packs, the navigation screen failing twice, speakers rattling, and now the engine locking up although all regular maintenance has been done to the vehicle. This last visit was for the engine locking up and the navigation screen failing for the second time. After a week of me having to prove I have properly maintained the vehicle by gathering all of my maintenance papers so that they would cover it under their "amazing warranty." After a week goes by having to get rides to work, Lyft, or Uber, they finally offer me a vehicle to drive. They give me a brand new Sonata wrapped in tons of advertising. Now this is nice and all but if I had known they would be charging me $300 for minor wear and tear that happens the second you drive a car onto the open road I would of declined or asked for something not brand new. My car was in the shop for three more weeks before I got it back. They didn't fix the navigation screen because it wasn't under the warranty anymore even though it's been replaced once and has less than 50k miles on the vehicle. The day after I receive my vehicle I get a call saying I owe $360 because of some scratches under the car bumper that are not even visible unless you are under the vehicle. I had to drive this car for three weeks because of the defective vehicle they sold me in the first place. I was a bit upset and took it up with management. This is where it got real bad. Each manager I spoke with was disrespectful, wouldn't let me talk without speaking over me, and was out right rude. It was the worst experience in customer service I have ever experienced. So with all that said don't buy Hyundai and do t buy anything from Rick Case. The brand and the dealer are poor excuses of a business from what I have experienced. To top it all off two days after I got my car back the trunk stopped opening... The navigation screen still doesn't work... This car hasess than 50kiles on it and is only three years old... I shouldn't of ever needed a rental vehicle. Sincerely a discrentaled customer... read more

Purchasing my car at Rick Case Hyundai in Duluth has been one of my greatest mistakes in life so far. In attempts to make this review as simple, and straightforward as possible in hopes to help future buyers, I will list the details below, and then follow up with my comments and purchasing story. Car: Genesis Coupe 2.0T Year: 2010 (Used) Purchase Date: October 18th, 2013 Salesmen: Anothony Finance Manager: Zak Warner & Dale Allen To start, I went into the dealership knowing that I wanted a Genesis Coupe, and I wanted it used, preferably with performance modifications already done on it, and I found exactly what I wanted... a Red 2010 Gen Coupe, fully loaded with aftermarket parts from previous owners. Being a car guru, I could tell the prior owners were serious about the vehicle and had taken excellent care of it, and had the parts professionally installed. The car itself isn't exactly the issue at hand, its the dealer experience that is the issue. My salesmen was new, untrained, however very nice and personable. He got my paperwork done, and I headed over to Zak Warner (finance manager) to complete my contacting, and talk about my car loan. He offered me the additional 36 month, 30,000 mile warranty as the car already had 50K miles on it, now this being my first car purchase from a dealer, I took the offer (it seemed worth it). I was not presented with any information about the Cost Guard Warranty, which really isn't a warranty, its a service insurance plan. I also was convinced into buying the EnviroGuard service plan, which was $1,440.00, and the Cost Guard plan was something like $3,450 (which you can cancel and get a refund). I finalize all my paperwork, including the tag and registration paperwork which allowed me to not have to worry about dealing with registering my car and tag paperwork through the state. Well, it is January 19th, and I STILL have NO TAG. I have gone through 4 temp tag extensions since purchasing, and still no tag. Reaching someone at the dealership is impossible in regards to the matter. The manager has not returned any phone calls, nor have any emails been returned. The second issue is that, the 3K+ I dropped on the Cost Guard insurance was a complete waste, as they specifically WILL NOT cover vehicles that have aftermarket modifications on them. So... the dealership willingly sold me a $3,450.00 insurance plan, that they knew (or should have known) would be completely useless to me. I am sure they collect some kind of commission / profits on it. So it is January 19th 2014, I still have no tag, no registration, cannot reach anyone about the issue, have traveled to the dealership 4 times now to get extensions, and in this time period I have already paid off my car loan. Which means I am entitled to the car title, I legally own the vehicle now. But guess what? Dealership will not hand over the title, in fact they never even sent it to Associated Credit Union. The credit union should have received the title since they were the lender, but they never received it... interesting eh? I am currently in the process of trying to cancel the CostGuard so I can get that money back which was a complete waste, and I now have an attorney advising me as to where to go next, since I dropped $23K on a car, and have no title, tag, or registration. The situation is beyond infuriating... I have since taken my business to Jim Ellis Hyundai off 141, and let me tell you, the service is no comparison. Take your business elsewhere, Jim Ellis has treated me exceptionally, with no B.S. read more

We purchased a used 2015 Honda Pilot from Rick Case. From when I first walked in, the sales people were kind, helpful, and non-Salway. The car itself was immaculate and Rick Case went above and beyond to make it perfect. They replaced the tires, did a full inspection, and gave us a 100,000 mile warranty. I feel great about the car and the experience. read more

Terrible experience trying to get warranty work done. A surprise problem caused me have to immediately bring my car in to the service department. The only positive aspect of the experience is that the work was covered by warranty. One problem after another, all on the part of the dealer caused my car to be there for over a week. While I understand that things happen, most of them could have been avoided or caused less of a delay if they were on top of their game. There was lots of miscommunication in addition to failing to inspect replacement parts. I got the distinct impression that my car was shoved down the line of priority because it was warranty work and not bringing in new revenue. Kind of pointless to have "America's best Warranty" when the experience of using it is so miserable. What drives me to write the review is the indifference of the service department and specifically the service manage Tammy Baker. Her entire demeanor is that of someone who could care less about you. She not only dismissed my concerns, but openly mocked another obviously irate customer another service agent was helping on the phone. Her lack of professionalism and obvious disdain for customers will ensure we never buy from Rick Case again. read more

I had my 2012 Kia Optima towed to Rick Case Kia dealership in Duluth on 7/25/2018 after experiencing engine failure while driving home. We were given a rental car 8/2/18 by that dealership and subsequently told to return it 8/3/18 because the warranty didn't cover rental cost. I have been renting a vehicle since that time at a cost of about $1,500.00. I have been given the runaround by the dealership in explaining to me the process involved or timeline expected in completing the repair of my car. Today, I received my car back after more than 8 weeks of absolute hell and the radio is not working, it has oil stains EVERYWHERE, scratches, dings a hug coffee stain on the top and missing the front bumper! SOOOO disrespectful. And I am disappointed with Rick Case! Although this is my first Kia, I've bought 5 cars from different Rick Case dealership but this one is the worst experience I have ever had. read more

My wife and I have been using Rick Case for our car service for several years. This is the last time. My wife took her car in for brake service. Got the brakes replaced, made it home and we noticed a horrible burning smell. We pop the hood and one of the hoses is completely disconnected. We call the service department and they tell us not to worry about it, it's not needed or critical for driving (!?). Wife takes the car back in a few days later, tired of the burning smell and more concerned about long-term issues with the hose. If it's not 'needed' why is it even there? Service tech tells us everything's good the hose is 'fixed'. Wife drives the car home. I immediately smell the same burning scent, pop the hood and surprise, surprise the hose is disconnected just as it was when she left. We go back, talk to the service desk and are told they need to order a part and it will take another week to arrive. So, wait, it appears NOTHING at all was done when we brought the car in and were told the hose issue was 'fixed'. We now notice the coolant is leaking and needing to be filled every 2-3 days. When we go back to Rick Case they (finally) have the bracket to attach the hose and confirm the internal coolant leak. Letting us know they'd need to do extensive work and this kind of leak may cost several thousand we tell them no thanks. This past weekend we bought a new car for my wife outright -- and Rick Case was not one of the dealerships we would even consider. Lack of service, failure to fix a simple problem (the hose), lying to my wife saying it was 'fixed' loses you customers and sales commission from buyers. No more loyalty to Rick Case. I'll be buying myself a car in the next few months as well...and will also be skipping Rick Case due to the poor service experience provided. read more

I had a really bad experience with the general manager at this dealership. I was told I would get a credit for a scratch on the new car. When I tried to use credit was told I did not sign a form so did not get it. read more

If you want to get cussed at and have three different managers threaten to fight you, then this is definitely the place to go.

I just came here to test drive a car. But not ready to purchase a car. I went to the parking lot and look at a cars and some guy came up to me and ask what I need... I told them I want to test drive a this car. So he bring me a key to test drive. While I take a test drive with this sales man he talking something that he don't even know.... He told me what color I like, I told him red and he told me he have red color of the trim that want... But as a research there was no red color of trim that I like... So he lied. And after I finish the test drive I told him I will come back. But he takes me into inside and tell me a price of the car. I told him I will be back but keep asking again which is annoying me so much so I told him I will use restroom and get out. read more

Jennifer in Service Department is excellent! She always explains in details exactly what's going on with my car and what should be done first. This prevent those unwanted surprises! Benn going here 4 years & so far so good! read more

GO ANYWHERE ELSE BUT HERE. I didn't buy my vehicle here, but this is the second Hyundai dealership I've ever dealt with for service on my car, and I have to say I agree with some other reviewers who say this place is shady. I've been here a number of times over the past 2 years and I'm about fed up. The only reason I would want to bring my car here again is if I get another notice in the mail saying there was some recall on my car, otherwise any oil changes, repairs, or other regular maintenance I'm going to go elsewhere. Even if you try to use the coupons on their website their parts, labor, services in general are way overpriced. $100+ just to take a look at my car and let me know if something's wrong? I am convinced that they weren't comprehensive enough with inspecting my car because they were too busy pushing services I didn't need that they missed something that could have saved me the trouble of getting it repaired later. They are out to take advantage of people (like me, being honest) who don't know anything about cars but know people who do. This place infuriates me, and is probably exactly why people discourage others from going to the dealership. read more

This rating is for service only and not for sales. I bought my car from this dealership and had a great experience. However, the service dept is out to screw you. From the moment you pull up, they remove your filter before you can blink and say that it needs to be replaced. They then slap you with an unexpected $70 for a damn filter if you fall prey to this tactic. This is $10 if you do it yourself. They actually spent hours of my time despite the fact that I had a 7am appt for an alignment and tire balance. Don't make plans if you want service. They always take very long. To replace my tires, they wanted to put KUMHO tires on my car for a very inflated price. Kumho tires are notoriously bad and luckily I became aware of this and went down the street to Kauffman. They also quoted me $1400 for partial problem with my stereo system. Instead of looking into the issue, they just quoted me for a new stereo system. They claimed they looked at the issue, but they couldn't explain the problem or discuss what they looked at. Buy here but get service elsewhere. read more

This is a review for the Service Department only! Extremely unhappy...I had an appointment and brought my Hyundai in for an oil change and a recall for an ECM update. Asked what the ECM update was for and couldn't get a straight answer. I was told it would take about 1.5 hours to do the oil change and the ECM update. Then was told I need a cabin air filter at $70.00 (get one for less than $20 at any parts store) Which was never checked and a front end alignment. Asked how far out of alignment the car is and was told it's based off of mileage. It was never put on an alignment rack to see if it really is out of alignment (which it's not). Also told I need a brake job even though the wheels were never taken off the car to actually see the pad thickness. DO NOT let them sucker you into spending money for services without a proper diagnosis! Took an hour and a half for an oil change and then I was told it would take another hour or so for the ECM flash. All this in a very uncomfortable and crowded waiting area. Should have taken about 1 hour max. The 2 female service advisers were extremely rude and argumentative. Last time I come here for service. read more

I will never again take my car to Rick Case. I originally had my hyundai towed in b/c of transmission problems. They called the very next day said car was ready "mechanic couldnt find problem." i go pick it up and drive it 6 miles home and it breaks down again and had to have it towed back. Service area young lady Jennifer Osborne dealt with me. Okay i suppose- not much in personality. Then dealt with Tammy Baker-- horrible personality. She never once- not once smiled. Not once! Had to constantly stay on them and beg them to call me back. It was just awful. I am in customer service. This was Customer NO SERVICE! I have left emails with people that are higher up and yet 2 months late not one phone call or returned email. Hey Rick Case: your customer service in the service area SUCKS! read more

If you come here, ask for Henry!! He is seriously the best. So kind, great sense of humor, and most of all, he cares about his customers. We came in looking for a specific car, and he did an amazing job giving us options but not pressuring us to buy immediately. He is extremely sharp and very transparent about the car buying process and any concerns we had. Robert and the other salesmen were very helpful as well. I am a huge fan of Rick Case Hyundai and would recommend this to any of my close friends! Thank you so much Henry. read more

Shadiest place. Ever! Should've read the reviews before even coming here now I'm stuck with a lemon. Even after they promised to "fix"...

If i could give a negative star I would be careful if you use there no-service Department. I made an appointment for Monday to have my car checked for a recall. I also had 2 other documented issues and it was time for an oil change. "lets get it all done at one time I thought" I just picked up my car today it is Thursday and had to wait for the oil change mind you they have had my car for 3 days. They are full of excuses and none of them resemble Service. 1) my tech was off for 2 days. 2) oops they must have missed my oil change 3) Our tablet is broken we cant diagnose your recall 4) We can't duplicate a document issue. 5) Its your fault your warranty company does not cover your rental for more than 2 days. (you had 3 days to fix the issue) 6) We never checked the problem until you showed it to us. 7) I always try to give a business the opportunity to resole any issues I called and left a Message for the Service manager and the Gm on Tuesday. I did not get a return call! read more

Very dissatisfied with service. They are all about selling cars but when you need service or have a recall no one answers your call.

EXTREMELY poor customer service. Have scheduled service appts twice and have had issues both times. Today I called to just inquire about a small part I may need ordered. Every question I had was met with confusion and/exasperation. As if, I'd caught him on his personal time. I asked what time they open. His response... "We close at 6p". Not at all what I asked. We completed the ordering process and I replied "ok, thank you". To that, I heard a click in my ear. The gentleman on the other end didn't even have the decency to close out the call properly. Will not be receiving anymore of my business. read more

If I could give negative stars I would! Several years ago I had a horrible experience with the sales department & over the last several years (especially this year) I had a horrible experience with the service department! Tammy and her side kick were manipulative and ABSOLUTELY NOOOOOO help! No matter what do not get your car serviced here!!!! read more

Worst customer service. I went in on Wednesday due to my sunglasses visor breaking and Tony, the service adviser, said the part would be in on Friday. I finally called him on Monday around 4 and he returned my call about half an hour later and said the part was there and had no explanation as to why I hadn't received a call yet. All he said was "oh.. sorry about that." I scheduled to go in this morning at 8:30 to have the part replaced and EVERY service adviser was extremely rude and the woman immediately went to my car and took out my air filter and I let her know that was not why I was there. She said "well I don't know why you're here." Maybe you should take the time to ask. I will not go back to this dealership. read more

I've been coming to Rick Case Hyundai-Duluth, GA for over 5 years. I have always had great service and honest repairs. Thank you very much! read more

Advertised to honor competition coupons for service but when presented with one from a nearby Hyundai dealership said " they are not our competitors....." and refused to honor the coupon- with arrogance! read more

I've seen some negative reviews, but I can only comment on the interactions I have had. I'll speak about a specific incident in a moment, but my interactions with the service department, specifically Andrew the service manager, have been pretty good. Andrew is really nice and I feel really comfortable with him servicing my car. He is as nice as they come. No games. Just honesty and great customer service. I bought a 2009 Hyundai Santa Fe used from them in 2012 and bought an extended warranty. The salesman was very nice and they accommodated me on an issue I had that was very minor. So on to the incident. I bought an extended warranty till 100k miles when I bought the car. This past month the car, at 82k miles, started making a noise. I took it in to another hyundai dealership that was closer to where I lived. They said I needed a new transmission. Normally that would be devastating, but I had the bumper to bumper warranty so it should be covered. The dealership called the warranty company and then called me back to say my coverage was "Complete Wrap" that didn't include the transmission. Uhhh that's not what I bought. I bought complete coverage including the transmission. The dealership said they couldn't do anything and that the diagnosis fee was $125. I called Rick Case Hyundai and told them what happened. They said it didn't make any sense that the transmission wasn't covered. Duh. I know that. They told me to call the warranty company and talk to them. I did. The warranty company said the plan I have doesn't cover the transmission and they can't do anything. Period. So I call Rick Case Hyundai again and tell them what happened. They said bring the car to them and they will take care of it. I did just that. I brought it over to them. And without me doing anything they replaced the transmission on their own dime. Why? Because they acknowledged that the financing guy who did my paperwork filed the paperwork incorrectly. He was suppose to file it as "Complete" coverage, not "Complete Wrap" coverage. Needless to say I was so unbelievably relieved. They easily could have simply said, "I'm sorry you don't have the correct coverage and there is nothing we can do." But they didn't. They acknowledged there was a mistake on their part and fixed it without any need for me to hassle them. Not a dime out of my pocket. When I picked up the car the manager, Will, said they are rewriting up the warranty to "Complete" coverage and will have the new policy sent to me. Now that is customer service. I can't say how relieved I was they did that. At christmas none the less. Thank you so much Rick Case Hyundai. read more

My negative review is due to a trust problem based on the company's policies. The front desk staff that I have interacted with have been professional, polite, and generally pleasant. Here are the facts: My car needed two warranty-covered repairs. These were agreed upon by the dealership while my car was under warranty. The next logical step: the repairs take place and the warranty covers the cost. Unfortunately, the dealership didn't have the parts in stock, and by the time I would return to the dealership for the repairs two days later, my mileage would be above the warranty coverage by a dozen miles or so. Surely that's not an issue? (After all, taking an additional afternoon off from work is not what I wanted to do). Actually, and amazingly, they said I would become responsible for the repairs at that point. So, I rented a rental car for two days and came back under mileage and received the warranty covered repairs. Unfortunately, they didn't notice at first that one of the parts was in stock, and so this part of the repair was delayed, keeping me at the dealership for a longer period of time. Further, this dealership is a disorienting place to sit around for a few hours. On the pro side - free if slow wifi. On the negative side - poor quality coffee and the constant distraction of an always-on TV combined with an always-on radio station. The clash between the TV noise and the pop music is uncomfortable and draining. Their unwillingness to do the right thing, and commit to the warranty repairs two days later, which had to be re-scheduled because they lacked the parts in stock, is a policy that keeps their front desk employees from being empowered to take care of the customer and do what is right. It led to me bearing additional inconvenience and cost, and was a frustrating and negative experience. For those reasons, and given the very competitive auto repair market, I will be choosing another place to service my car in the future. read more

Customer service is horrible. My Veracruz shut down on 85N in Duluth. Called Hyundai Roadside assistance and waited 3,hours for a truck. Towed to Rick Case. Service department said that it will take 3-4 hours to let me know what's wrong. The mechanic said it's not a quick fix. Service manager said that I could not have a loaner even though it's under warranty. He said he can give me a Hertz rental for $35 per day!!! Don't come here!!!!! read more

Calling these guys unethical and unprofessional would be a huge compliment. The place is full of lazy employees who like to toss you around without any willingness to help you. Let me start by talking about my purchase experience. I bought a 2019 Santa Fe from them and noticed it has some paint defect on it. I was told to bring the car in next week on Tuesday at 10 am. I get there and the people are dumbfounded. They don't remember telling me to come and then make up an excuse that the paint guy is not coming today. A call to inform me that he is not coming would have been nice. They were finally able to fix the paint chip but the quality of work was comparable to high school kid working on his civic. No buffing was done to smooth the paint repair. Then the car was having trouble with the auto stop function. They could never figure the problem. I overheard an technician saying he doesn't want to work on my car anymore. I am not making this up. Luckily, the service consultant stood up and told the mechanic it's his job to do so. Onto the next headache with these guys: took me over 60 days to get the tag for my car. They kept pointing the blame on the tag office. I had to get the office of Secretary of State involved to get my tag! And now during my first visit to them for service. I had to go here because we bought a pre-paid service package. I confirm with the guy whether tire rotation was included or not prior to signing any documents. I also pointed out that the power seat was making some noise. I get home and notice that the rims on the tires were untouched and the seat was still making noise. I called the service consultant back and told him what happened. He said he will check the camera and get back to me. Haven't heard anything back yet from him. I just don't know how this place stays open. Steer clear of these guys. read more

Don't deal with Chris Gaines in sales or R.L,the sales manager, ask for someone else. People who can't look you in the eye when they answer your questions are more than likely lying or are just guessing at the answers. Ask for specifics on certified pre owned (CPO)... is it Rick Case CPO or Hyundai CPO? Theres a difference and the 150 point checklist they advertise on their website is for the Hyundai CPO, not Rick Case CPO. Ask lots of questions, get everything in writing, don't sign for it until you have checked it out thoroughly, driving it at night and during the day and check over the car several times before you sign anything. Chelsea in Finance, Tony in Service and Chris Smith, the General Sales Manager, are fabulous! Looking forward to driving my Azera. Chrissy Cumming, GA read more

Attention given by the rookie sales guy was ok but did not buy from them. Too much confusion. They said they were getting my used car in on a trailer the next day. Went in to test drive and seal the deal. They had me drive a different car with less miles and 2500 more! Never got a straight answer where the original car was which we had already negotiated. Whenever price needed talking, rookie got manager to talk to us. My advice, deal direct with manager. Who cares about the 10yr "power train only warranty". You can purchase a bumper to bumper one at any used car dealer. Too many headaches and confusion here. Bought from automax Atlanta in the end. read more

Great service, quick action. Devalle was great, no pressure and worked with us to get the pricing we needed. As far as used cars go, this is the best experience I've ever had. read more

Had an extraordinary experience here. When my husband and I walked up to the dealership we were greeted by Jamel Mitchum. From that point Jamel and the Trey in finance went above and beyond to get us into the new car we desperately needed. I definitely recommend to anyone who needs a new car to pay them a visit! read more

This company has had baited me twice, drove an hour just for them to tell me it was sold that morning, then 5 days later called me again said they were wrong and still have it drove another hour back just to have them tell me it was sold again....... 4 hours wasted and they really didn't care. They said it was their Kia branch that didn't do paperwork and update the system. Sounds like they need someone who can do their job correctly. No wonder they only have a 2 star review ‍ read more

on may 18, 2022 my 2015 hyundai santa fe was towed in to rick case hyundai duluth,ga. while driving my vehicle check engine light came on. before it started run rough,there for loosing power. i checked my oil and no was registering on dipstick.in addition, the transmission was not shifting at all. after encountering the issue i spoke to rick casr hyundai service advisor rodney bartholomew and explained to him the situation with my vehicle. i explained that there was no oil in engine and no leaks found around and underneath vehicle . i voiced my opinion to rodney bartholomew that there is oil consumption issue going on. rodney bartholomew stated that i must approve labor time for engine tear down about $900 dollars. i stated that i have power train warranty through protective shield. he stated that i must approve before they can proceed to find if this is going to covered by protective shield first. i approved! i asked rodney bartholomew if there was and engine leak down and compression test going to be performed due to oil consumption and no visible leaks. and rodney bartholomew said he would verify with technician matthew b duffy. there were no notes put on work order per customer request or to protocol when there is no oil in engine. matthew duffy noted that no oil was in engine upon arrival then rodney bartholomew called and told me that after in the beginning i explained this to him. i also let him know that i have been in automotive repair and management for 26 years and documentation is key for success from the technical stand point and communicating customer concerns effectively to warranty company is imperative, especially to the technicians servicing cars. around this time rodney bartholomew was about to go on vacation for two weeks . my contact peron will be the service manager tammy baker .bartholomew also infomed me that protective shield will be sending out an inspector to verify coverage. i sent over all service history as requested. the claim to protective shield was not put in until june 3, 2022. just so happend that my wife and i came by rick case hyundai to check status on vehicle because i couldn't reach anyone in the service department. i had called 7 days in straight to get an update and was transfered to voice mail. i live in stone mountain, ga and its about a 35 minutes away . upon arrival i was greeted by victoria she was very awsome and answered my questions to the best of her abilities and allowed me to talk with the technician, matthew duffy . matthew duffy was very thorough and neat in the way he had all my parts from engine organized and his tools on the cart clean and in order showed his professionalism. he showed me the cause of failure. then the third party protective shield inspector showed up for the engine inspection.he took pictures of the condition of my vehicle and even asked matthew duffy if everything was original equipment. due to my engine and intake valley was so clean and no sludge anywhere. after inspection it was submitted to protective shield . leak down and compression test was never submitted from service writer rodney bartholomew to protective shield. they approved cvvt,timing chains,tensioners and guides. there were no loaner vehicles available. mind you, my car had been there for 16 days (may 19, 2022 to june 3,2022)before claim was called in. no further infomation was given by rick case hyundai. still no loaner vehicles. i had to ask family and friends for help with transportation for my wife and children. i have three children and my suv was well required. i got no help from rick case hyundai. further more,rodney bartholomew called and let me know my vehicle was ready on july 22,2022. so from may 19,2022 until july 22, 2022 my vehicle was at rick case hyundai duluth, ga. i had to have rodney bartholomew make a correction to my work order to stated that upon arrival there was no oil on dipstick and there is an oil consumption issue before i took delivery of vehicle. upon driving home to stone mountain, ga. my vehicle check engine light came back on again within 42 minutes.goes to show no test drive was completed to verify repairs.i took a picture before calling and emailing rodney bartholomew to inform him of my situation. he told to bring my vehicle back in on july 23,2022 in the morning. i did so and they found a catalyst converter code along oxygen sensors below threshold. i repeatedly explained there was no oil leaks so where is the oil going. he couldn't answer my question, so with my experience, i explained that due to the oil consumption, it was highly likely that both the catalyst converter and oxygen sensors were damaged. rodney bartholomew agreed. these components are not covered by protective shield . even though oil consumption issue contaminated catalyst converter and oxygen sensors.i called protective shield and got my lawyers involved. i purchased my vehicle from rick case hyundai duluth, ga . rodney bartholomew gav read more

Dong Kim and Karen Dewhurst were AWESOME! We used the Costco Auto program to select a car after we narrowed our choice between 2 vehicles, a 2017 Tucson Limited and a Honda CRV EX-L. We test drove 2 different vehicles, at 2 different dealerships, and when all was said and done, Rick Case Hyundai did not make us feel pressured, and provided a welcoming environment to purchase a new vehicle. Using the Costco negotiated vehicle pricing, coupled with the current Hyundai savings, we ended up with one heck of a deal! Costco and Rick Case Hyundai are a winning combo, and we will purchase our next vehicle from here as well! read more