I've been a regular customer of Friends Auto since 2012. Not once in that time have I had a complaint. James and Rose - along with running an incredible shop - are amazing people. I cannot give a higher recommendation than what I give for Friends. James is highly skilled with an impressive automotive background. I'm naturally skeptical when it comes to auto repair because I've been burned in the past. More importantly, my wife and I have four kids with a few of them driving. When Friends has repaired or provided any needed services, I have always been stress free knowing my family will be safe and the price will be fair. To James and Rose, you have earned a customer for life. Thank you for always going the extra mile to ensure my cars are in trustworthy hands. read more

Always friendly service at such a great price. The owner and his wife are great! The other workers are awesome to and very courteous.

Service requested to fix the engine light issue. They have identified the problem using smoke test and fixed the issue with cheap labor cost. This is right place to go read more

James and Rose R the best! James a superior mechanic who diagnoses every problem precisely and with a fair and reasonable price!! Rose a great receptionist who calls to remind U of your appointment. I pray Friends Auto exists forever. Because they R so great it takes a few weeks to get service but U won't regret the wait unless it's an emergency breakdown. read more

Friends Auto deserves 10 stars. James is awesome! Hands down the most trustworthy mechanic I have ever met.

Owner James is a straight shooter. Diagnosised problem and even point out that battery at issue was under warranty at place i purchased it from. He went step further and replaced a corroded abaptor. I will return read more

James is the absolute best and most honest mechanic I have ever dealt with. He completely rebuilt my 2002 Ford Thunderbird suspension 2 years ago and it has been smooth and responsive ever since. He also came up with a "bush fix" for the parking brake since parts were no longer available. read more

I've never been disappointed with the service I've received from Friends Auto. James and his crew of technicians are honest, straightforward, and reliable. read more

I've always heard good things about friends Auto and so I took my car there for a metal piece that was hanging down under my car. Even though it was around 4 p.m. when I called the owner said come on by at 5 and he would look at it. Very fast they took my car back and the mechanic came out and showed me what was wrong. Come to find out that the peace that busted was not essential for the car to function just save me a lot of money as I Was preparing for at least a $300 repair. I can recommend this shop now has a place to get your car repaired and I've heard that they can repair almost any make or model the please call ahead first. If you have an issue with your car I would call them first explain the problem and the knowledgeable people there we'll examine it for free. read more

The only place I trust with my car now. I was dealing with another local mechanic for 2 years, ever since I had bought my car, and I came across some crazy engine issues stemming from what I thought was just a needed tune up for my 2011 VW CC. After almost $5k worth of repairs with the other mechanic and my car still not drivable, I brought it to Friends bc of the high number of good reviews and it was totally worth the month waiting time. They're that great. Although they did do a lot of the part replacements, James has been so helpful and communicative about my car's issue from day one and his attention to detail is what allowed him to notice finally that it was simply the wiring that needed to be sealed to get my car to run. Something the other mechanic "somehow" overlooked. He didn't even charge me! I had to give him a bottle of fine Italian wine! Friends has my service now and I won't take it anywhere else! read more

There's one word that I can use to describe this place: Honest. They have never tried to overcharge us and they don't try to sell you on something that you don't need. They don't incorrectly diagnose your automobile. I've never seen a more honest mechanic shop. read more

Friends is a company that I can trust. They help you out in times of needs, and are always honest about pricing and what is done. I moved to Georgia last year and I am really glad I found this place to take my car. read more

This is my go place to service my car. I've had major work and routine work done. Their prices don't break your pockets. I would highly recommend. You do need to schedule in advance because they get booked very quickly. As far as COVID safety. There is an outside sitting if you decide to wait for your car, but it is recommended to drop off. There is shield in place when paying. They cover seats for safety. read more

If you need help with you car, DEFINITELY come to Friends Auto. Customer service here is absolutely amazing. Generally you'll hear about car shops ripping you off or recommending things you don't need just to get your money... That is not the case at Friends. They truly, genuinely want to help you out here. And not only just help, but also for the BEST price as well. The first time I came to Friends, my boyfriend and I just replaced our A/C and needed an A/C recharge. By the time we finished, it was close to 4:00 and most places were almost closing. We called around several shops, and the ones that would take us were giving us really high prices. We knew Friends was almost closing, but since we were nearby, we stopped by anyways to ask them if they could take us. They initially told us they couldn't fit us in and get it done in time for closing but we could leave our car and pick it up the next morning. We walked back to our car to think about it. They came running out to us telling us they could fit us in and finish the job within 20 minutes. We asked them how much. Their price by far beat every single other place I had called (at least 8 places). Months later, we had our A/C stop working in another car. We did the same thing as last time- replaced the A/C and brought it back to Friends for the recharge. When my boyfriend called to make the appointment, James even remembered who he was. He took us in the next day, finished the job in about 20 minutes, and we were on our way. Oddly, shortly after leaving, our A/C stopped working again. We called them back and asked to bring our car back in. We got back right before closing and were in a hurry. James looked at our car really quickly so he could try to troubleshoot it for us. Turns out, there were other things wrong that ruined the A/C part that we had just replaced. James told us exactly what we needed to do, he even told us that he could do the job for us, but it would cost a lot of money and it wouldn't be worth it for us to have him do it. He was completely honest with us rather than taking our car and money. After going home and doing what James recommended, we still ran into a few more problems. We came back and talked to James once more in person and on the phone as well while we continued to work through the issues. He helped us EVERY single time. When we finally fixed the problem and brought our car back in for the recharge, he never charged us again. Not a single extra penny. After the initial visit, we had come back to his shop and he had looked at our car and given us help/advice twice, called him, THEN come back for the final recharge, and he STILL didn't charge us anything extra. The only time we paid was the initial visit. We were absolutely mind-blown. We had already been impressed the entire time with his friendliness and willingness to help. He answered all our questions and troubleshooted everything for us. He fit us in late notice and finished quickly each time. But after that final visit, we knew then that Friends Auto will always be where we take our car and recommend business to from this point on. Friends Auto and James are absolutely amazing. Take your car needs here if you want honest, reliable, and great service. read more

Friends Auto is the best. James is so knowledgeable on all cars. They go above and beyond to give the best service. Highly recommend!

Good reliable work, repairs are made fast and efficiently. Can't beat the price, great customer service.

These people are a gift from Heaven. I won't go in to all the boring details of what was going on with my car but they took care of it and didn't up-charge me for unnecessary stuff. I don't know a lot about cars and I sincerely appreciate not being taken advantage of. I've had some not so great experiences at some of the bigger chain places. You can trust the work and the price at Friends Auto. My partner and I have taken multiple cars to get work done there over the years and they are always honest and reliable. They have a great reputation so be prepared to wait a few weeks for an appointment! It will be worth the wait! read more

Top notch mechanic. Very knowledgeable about his trade and very honest. James does not overcharge for the work that he does. Rose is also great in the front office. read more

James is the best mechanic ever!  Very knowledgeable and his pricing is always on point.  Thanks Friends Auto! Superb service indeed! read more

Excellent service again today from James and his mechanics! Rose, the front desk manager is the sweetest and smiliest person you will ever find at a garage! So lucky to have this trustworthy professional in our neighborhood! read more

Best mechanic I've ever had by a long shot. James is absolutely the most honest mechanic I've ever known and Rose is as sweet as anyone you'll come across. They are so sought after, it may take a while to get an appointment, but somethings in life are worth it. read more

If I could give this place 10 stars I would because James and Rose (the owners) are honest, hardworking, kind people. THOSE 3 things go a long long long way when it comes to a business and what is stands for and especially an auto business! I feel like I can't say enough about them. They do get booked up very quickly!!! Sometimes getting an appointment you may have to wait 2-3 weeks, but know you'll get the most honest answers to your questions/concerns. I look forward to them being in business for a long time because of their loyal customers (my family and I included)! read more

James, Rose, and the whole staff are amazing! I've moved out of state and when I drive back to visit family I still schedule an appointment with them. They are knowledgeable, their prices are reasonable, they're timely, and they are kind which goes a long way in any business but especially when dealing with car repairs. They live up to their name. read more

James is the shit. Seriously. Take. Your. Car. Here. The shop by my office that I usually use quoted me $494 for the new radiator they said I needed. After recovering from getting the wind knocked out of me when I heard this, I quickly dialed James' number. I'd been referred to him a year back when I needed a new fan and I remembered (thankfully) that I'd gotten a good feeling from him. And yeah - he quoted me the bargain basement price of $365 for the same work! You can tell in talking to him that he knows what he's talking about, he's good at what he does and he's not a bullshitter. I think I love him. I won't take my car anywhere else after this. read more

Friends Auto - Auto Repair Near Me - Duluth, Georgia

James was super friendly and helpful. He fit me in when I showed up at 8am, even though they're appointment preferred. I came prepared and waited about two hours but he kept me updated. He told me I didn't really need my brake pads replaced but they were a cheap, poor quality set. I asked him to go ahead and do it and he used factory parts. I got a great price and was really satisfied. I will definitely bring my 2010 Hyundai back in the future. Help staff out by calling ahead for an appoinent, especially for oil changes. They were SLAMMED! A great sign, if you ask me! :) read more

Friends Auto - Air conditioned, clean, comfy waiting area. - Auto Repair Near Me - Duluth, Georgia

Worth the Wait! I took my car in for a general checkup and to see what it needed for maintenance. The dealer would say it needs everything on the checklist for hundreds, but the nice people at Friends checked to see what actually needed fixing or replacing. Turned out, all I needed was a light bulb and some brake pads! They took care of everything quickly and well, Rose at the front desk was a pleasure to work with, and the waiting area is not fancy but clean and roomy and they have Wi-Fi. Will definitely be a repeat customer of this honest and fair mechanic. read more

I have a friend that had a stroke earlier this year and he has aphasia which means he has difficulties choosing words and communicating so I called to schedule an appointment. I had the good fortune to get James. James asked me a number of questions to help sort out what is wrong with the car. They were not available for an appointment but James helped us diagnose the problem and it is only the battery. We are SO thankful for James's help diagnosing the problem! Friends is a good name for this shop! They actually treat the customer like FRIENDS! Thanks James!!!! read more

Had an issue with my car. He gave me a reasonable quote and made time to squeeze me in before the holiday weekend. Once he started the repair, he called me when he noticed an issue that would have increased the cost significantly and let me make an informed decision about moving forward. I've had other mechanics do work I didn't ask for and then charge 3 times what they quoted. Not this place; they are quick, efficient, and HONEST. I will be going to them for all my future repair needs. Even recommended them to other family members. read more

You've probably heard that there's no such thing as an honest mechanic... Well let me tell you that this is NOT the case with James. After moving to Atlanta and finding Friends Auto on Yelp I decided to give them a try. As long as I'm in the area and James is working he will be my mechanic! James is highly competent, fairly priced, and absolutely honest. He's worked on 3 cars for me and everything he's done so far has been completed in a timely matter and done right. As an example, he figured out an issue with an A/C system on a car that three other mechanics "repairs" actually couldn't fix. James found the problem, the real problem, and repaired the issue permanently. Having a skilled mechanic is a good thing, but in my opinion, if they're constantly trying to sell you on unneeded repairs or trying to extract a little extra money from you each visit, it just ruins the experience. James has already demonstrated to me on multiple occasions that he's not going to sell you on something you don't need just to make a buck. Conversely if he tells you work needs to be done you can believe him. It's ultimately a small business and he's got a lot of work, so you may have to wait a bit to get an appointment but don't get frustrated; it's absolutely worth a wait to get your cars services by Friends Auto. I'm happy to see his good reviews on Yelp and continued success. The whole crew at Friends Auto is fantastic and you can't go wrong using them. read more

I am in no way affiliated with Friends Auto repair in Duluth, Georgia, but I went there to have my air conditioner fixed on my old Ford Ranger, and I was so impressed with the owner, James, and his wife, Rose, that I had to sit down and write them a wonderful 5 star review. James is the most honest and talented mechanic I have ever met. He never over charges, always gets the work done, and he won't do unnecessary work, like some mechanics who are dishonest will do. I am a disabled Persian Gulf vet with a spine injury, and he just treats me so kind and respectful. His wife, Rose, and his staff are equally qualified and respectful. James has worked on my family's cars for years, and I have never once had an issue or problem. I highly recommend Friends Auto in Duluth, Georgia. read more

Amazing! What a rare jewel! I will only use Friends Auto from now on. My friend recommended them; I'd always used a Honda shop. My front end was loose and making a terrible noise. Honda said they couldn't find a problem. Friends Auto took me, last minute, with no reservation (they're usually 2 weeks out), found the problem--which was only two loose bolts--fixed it for FREE, and told me my wheel would have soon folded out. Beautiful attitude, amazing service, and now a new loyal customer. read more

I was introduced to Friends Auto (James) from my brother who raves about him. This SUV, that belong to my late father has been sitting around & in really, really bad shape. But I decided to fix it ( thinking w my heart, not my head). All I can tell you is that this car needed total TLC & James has went beyond my expectations to help us fix this poor car. James is an honest, kind & knowledgeable mechanic I've ever come across! I can only tell you from my experience & can honestly tell anyone who has any problems with cars, BRING it to Friends Auto! Thank you James for everything. So grateful.... read more

If i could u wouldn't give them 1 single star They guarantee ORIGINAL parts NOT TRUE!!! Poor job ethic. This so called mechanics supposedly fix the issue with original parts NOT TRUE You come out of there with other issues They damaged other parts so u can keep going read more

James and his team are awesome. They have my 2009 Mercedes running well! They don't try to upsell services you don't "need" so you can trust them. They also recommend services as needed without pressuring you. Service is always completed on time as promised. Rose is also a pleasure to work with! Would recommend. read more

Friends Auto is a great place to get your car fixed! The owner is very knowledgeable and helpful. They book appointments about 2 weeks in advance, so make sure you plan accordingly. read more

Friends Auto is so popular that you have to make an appointment if you want to get work done here. I called to make an appointment, but no one picked up, so I left a voicemail. Not too long after, Rose called me back and we were able to set an appointment two weeks out because their schedule is pretty packed. On the day of my service, I brought my car here for an oil change. The waiting area is not huge, but it's clean and has all the essentials. Rose was super nice and I was out of there before too long. James not only changed my oil, but he saw that my battery was really dirty, so he just cleaned it for me! With such great service, I will definitely be back when I have other car troubles. read more

I just recently moved to Georgia from Los Angeles. I had a tire problem and had a bad experience with Discount Tires. I called my father and he told me I should go check out Friends Auto. I have never been to a auto repair shop where the MECHANIC WAS HONEST and took care of the problem with no B.S. at a very REASONABLE price. I came home and my dad told me he went to a couple of body shops for our honda, and paid a lot more. Then he found this one and he's been going there ever since. I am a believer. If you have any problems with your car or even an oil change, you should definitely give them a TRY. read more

HONEST auto shop! My car runs like new again, thank u Friends Auto! I've taken my car there 3 times now, and they only recommend service that actually NEEDS to be done (unlike the BMW dealership that magically finds 10,000 things my car "urgently needs" every oil change and tries to guilt trip me by saying "I thought your family's safety is important to you but I guess not" when I reject their sales pitch). They've even talked me out of getting some things done that I thought needed to be done (according to the BMW dealership). I can totally trust Friends Auto to take care of my car and not push thousands of dollars of unnecessary service (again, BMW dealership). My only complaint is that they're too popular so I can't get in right away but once in, the service is quick and they keep me updated throughout the process. read more

Friends auto is a great shop. James is an honest and trustworthy mechanic who delivers exceptional service. I have been coming here for over 10 years and will continue. read more

I've been coming here since I've moved into this area. It's the only place they'll tell you what needs to be done without taking advantage of people who know nothing about cars--me. The prices are also competitive and you won't get ripped off like at dealerships. They're clients always come back because they do a consistent, excellent job! Thank you! read more