Bill knows his Honda's! He fixed my 2016 Honda Pilot A/C replaced the condenser in same day service…read more(6 hours) and his pricing his very reasonable compared to Honda Dealership or other shops in my vicinity I live in Cumming and it was WELL Worth the drive to Duluth to get this diagnosed and fixed. I own three Hondas and from now on this is where were going for repairs Rick S

Bill is an honest repair tech. He is quick to finish the work and he will work with you to make a…read moregame plan. He over delivers quality and service.

Best car repair place I've ever been to. They give you honest replies, reliable quotes, inform you…read moreof any surprises. In close to a decade going there one part went up in price by a few dollars from the time I spoke to them to the time I got the repair without them having yet seen my vehicle (another place did the diagnostic and I didn't trust them). They informed me of the price change and got permission to go ahead with the fix. This is more than made up by them times I've shown up with my car going "what's going on" and them telling me what I need to do is "x" for a lot less money. I've never has anything break after they worked on my vehicle. They will respect your choice to go with oem or aftermarket parts

$450 for routine maintenance?!?!…read more These people are absolutely immoral, charging over $300 for just for the labor on an oil change, and then some stuff I didn't even ask for. An oil chance should never cost more than $200 even if you're ripping people off. If you go over that you better be asking people if they want what you're doing to take their money! They took two hours when I was expecting one, so I was getting late to get back to work and couldn't stand around and argue, I'm so pissed at this place. Obviously never going back and will tell everyone not to use them.

Customer Experience - Seeking Resolution…read more I contacted Pure Auto Repair three times: The first two times, I did not receive a clear update On the third call, I was informed the delay is due to a waiting list at the Chevrolet dealership This situation is concerning because I purchased a warranty specifically to protect against extended delays and costly repairs like this. I am simply asking for: Clear communication (very nice but I have to initiate) A realistic timeline Accountability between the repair shop and the dealership I hope this can be resolved professionally and promptly. NEED ANSWERS: 3 MONTHS. MULTIPLE CALLS. STILL WAITING. CATALYTIC CONVERTER REPLACED. SENSORS AFFECTED. DELAY BLAMED ON DEALERSHIP WAITLIST. WARRANTY PURCHASED FOR SITUATIONS EXACTLY LIKE THIS. JUST ASKING FOR ANSWERS AND RESOLUTION. **This post will come down when this problem is resolved!

Jesse and ​​his team never leave a job unfinished. Their unwavering professionalism far exceeds…read morethat of any shop that is in the Lawerenceville, Ga area. I would and have recommended them to everyone i hear that is looking for a shop that stands behind there word. ​​​​​​​​​​

Very very happy I have found this shop! They offer excellent and fast service at an honest price…read more This is the second time I have used Southern Motor Works and I will definitely go back for future repairs.

I've been coming to Southern Motorworks for years, and they are the only shop I trust to work on my…read morecar! They did an amazing job on my brakes, and I couldn't be happier with the service. The customer service is honest, professional, and genuine. Benson was extremely knowledgeable, took the time to help me, and made sure I understood what was going on with my car. Ron is also absolutely amazing and has always made me feel like I'm in good hands. I bring my car here for all of my mechanic work because I know I'm going to get honest service, quality work, and people who actually care about their customers. It's hard to find a mechanic you can truly trust, and Southern Motorworks is that place for me. Their prices are super fair! If you're looking for a reliable, honest, and knowledgeable auto shop, I highly recommend Southern Motorworks! You won't regret bringing your car here!

This was my first time here they were pretty nice and clean . I came closer to closing time they…read moreclose at 6pm i got there at 5pm . I was able to call over the phone then invited in to do an expecting and get an estimate on what needed to be done on my car . The lobby was pretty clean and they had plenty refreshments available for free while you wait . Coffee , water , and snacks. One thing i didn't like was the wait i arrived at 5pm and my appointment was at 5:30 and I still needed up leaving at 6pm , the whole point of showing up early was because i had somewhere else to be . Other than that everything was good and they were pretty knowledgeable but just like any typical automotive shops they point out more problems than what you came to Handel . $7200 is a whole new car so i don't know if they can help me but I'll leave a second review if i actually get the work done it won't be everything but it might be a few things

Again, Zack took care of the old man and his car. I laughed yesterday after picking up my car…read morethinking, "I've never been this happy to spend $3800.00." My trust in his judgement for my cars will never deter. He's like a good trusted friend and I really honor that. Zack, continue being you and when it comes to my vehicles, I can assure you that I will bring it to you at True.

Been coming for see Joe for years, even before he was at this location. Hes honestly and extremely…read moreknowledgeable, I'd trust him with any car. Finally wanted to leave a review bc i know how hard it is to find car shops you can trust.

Went to have brakes looked at after hitting a pothole. Discovered a stuck calliper and a scored…read morebrake disc, the quote for the repair was higher than the costs of the completed work, much to my relief. Even though i didn't have an appointment they took on my repair and had it finished in a respectable time frame. I definitely will be going back there.

Absolutely such a pleasure dealing with this place. I recently got into an accident and from the…read moremoment I called to get my car repaired all the way to picking it up, I had such a great experience. The communication was top-tier. The customer service was top-tier Miss Shelley in the front desk was great. Garrett was great. The pick up was seamless. They even partner with rental companies in the area to pick you up if you don't have a ride. They even stay after hours if you can't make it to pick your vehicle up. I'm not manifesting another repair needed in my car, but if it comes down to it, I will be coming back to this place

I've now had two cars, one right after the other, repaired by Georgia Luxury Auto (GLA). I'll…read morenever go anywhere else. Here's why... The first car was done perfectly and on time. The second car was a whole other story because of complicated insurance issues. My wife was hit by the semi of a shipping company at night. I gave the info to GLA and the process began. And then the insurance process hit a great big snag. The first problem was the shipping company needed to determine whether they were going to cover the claim or their driver's own insurance, based on what they were doing at the moment of impact. Were they delivering packages? Were they done for the day, off the clock, and just driving home? So that took an inordinate amount of time -- not GLA's fault, of course. Then Garrett, the Estimator at GLA, submitted everything to the insurance company the at-fault people decided would cover the claim. If that insurance company were as diligent as Garrett was in trying to move things forward, it would have been done at least a week earlier. As it stood, the insurance company didn't pay much attention to the emails Garrett sent them and dragged their feet, resulting in delays for GLA. After days of not getting needed responses from the insurance company, Garrett had had enough. He escalated the issue to the owner of all the GLA locations, they worked out a plan to force things into motion, and it worked. The parts were ordered, the work started, and I could finally relax. The mark of a great repair company is not that it does everything perfect every time because that cannot happen; reference W. Edwards Deming's Red Beads Experiment for a great example. No, the mark of a great repair company is how they respond to and manage ANY issue, regardless of whoever is actually responsible, in the damage-insurance-parts-repair ecosystem. GLA resolved problems they shouldn't have had to resolve because they were the responsibility of other companies, but they managed them anyway. GLA -- especially Garrett -- tore through the spiderweb of other people's problems and got the job done. Bottom line: I don't know how the personnel of any repair company could have done more to earn my repeat business. GLA has it.

Predatory Pricing Concerns, Fraudulent Practices & Unauthorized Charges!!!…read moreI do not recommend this shop. Buyer beware. I was quoted $250 for a thermostat replacement and A/C diagnosis, but the final bill came to $550 without my approval of the additional charges. I specifically explained that my A/C had a major leak. Instead of repairing the leak, they added dye and recharged the system, a temporary measure, not a repair, and the A/C issue remained unresolved. I was also charged for 3 gallons of coolant during the thermostat replacement, which raised concerns for me since a thermostat replacement typically involves draining and refilling the system rather than adding a large amount of coolant. The invoice also showed 3 lbs. of refrigerant, while my vehicle's listed A/C capacity is approximately 1.3 lbs. I was verbally told there would be a 1-year warranty, but the written warranty provided afterward stated 90 days. Based on my experience, I have serious concerns about the pricing, communication, and repair process. I have filed a consumer protection complaint with the Georgia Attorney General's Office. Warning: Get Everything in Writing Before Using This Shop!

horrible service I went to go and ask for a alignment check and was told no I needed to pay and if…read morean alignment couldn't be done to my car I wouldn't get a refund even thoigh no adjustment would be made. DO NOT GO HERE. Horrible English speaking aswell.