Gentleman who quoted me was great, Vincent LaRosa, was honest, knowledgeable and completely…read moreprofessional. Also hilarious. Quoted me fairly, and EJ Johnson had my bike ready a full day early. Great spot and great people.

Brought in my bike to have my rear tire replaced and they had it fixed very quickly it was done in…read more3 days. They did an amazing job. They were friendly and very knowledgeable. Thank you Landry's

Loved this place so much- I got my bike in October 2020 when supply was low but I found the perfect…read morebike for me! Then when I was having problems with my loose wheel, I brought it in a week ago and they came outside and fixed it right up in 5 minutes, no charge! They are so helpful and kind here, 10/10 recommend.

This shop was highly recommended as the place to go for a stuck seatpost. I e-mailed several weeks…read moreago to ask if they could do this repair, I received a reply that they could, and was given a link to book a service. I booked a service for Monday June 1, the soonest they had available. It didn't occur to me to look at their days/hours, because I had been sent a booking link, and those typically only allow booking when the business is open and has availability. On June 1 I took the afternoon off, biked over from Roxbury, and the place was closed. E-mailed and texted. Received a reply confirming they were closed and blaming the booking company. No real apology, no offer of a discount or anything to make it right, not even an offer to get me in as soon as possible. This is not anything like how I was taught to provide customer service when the business royally screws up and wastes someone's time. EDIT: The owner has now offered me 20% off, though is maintaining that they are confused as to why "the booking company" allowed that booking. The booking link still shows openings every day of the week. Why are you using software that requires contact with a company to make changes rather than the industry standard that lets you make changes to your own availability in your portal any time you want?

Writing I highly…read morerecommend Boston Ebikes! It's great to have a local bike shop that provides such good customer service. They're friendly, helpful, and make you feel like they genuinely care about their customers. It's refreshing to deal with a local business that takes the time to help rather than just trying to make a sale. I'm happy to support a local business like this. Give them a try!

I stopped in to the store to see if they could pump up my tires. It was clear I was not quite…read moreready to purchase an E bike but they could not have been more friendly and accommodating. When the time come, I will head over there. And the selection of bikes - some very light - was wonderful. I highly recommend them

I'd caution anyone against buying a bike here…read more I went in fully intending to leave with a mountain bike. I had narrowed it down to two models, and the sales associate (Eric) was great. He helped me find the exact bikes for my needs and offered to build my top choice so I could test it out (it was a difference size than what they had on the floor). Everything was great until the owner, Charles, came over. He totally tanked the sale. He forbid his employee from taking the bike out of the box and told me I had to drop $1,000 to buy it before I could even sit on it. Unbelievable way to do business. Charles didn't just lose a sale, he lost a local customer who was planning to bring three bikes (including an e-bike) there for service. After meeting the owner I wouldn't trust them not to rip me off. We went to Landry's instead and had a much better experience. Avoid Casa/Amped.

Just ordered my e-bike at Casa Bikes and want to do a shout out to Daisy. She was extremely helpful…read moreand knowledgeable about the e-bikes. Highly recommend this shop.

these guys rock! I rode in needing to have my disc brakes adjusted and they handled it immediately…read morewith good conversation too! THANKS!!

Competent, yes. Mildly condescending, yes. Hipster, definitely…read more Cambridge Bicycle is not bad, but it's hard to take a business seriously that handles vehicle (yes, bicycles are not all toys) parts and repair which does even open its doors before 11 AM. If you just need a bit and can't go elsewhere they're OK, but this should not be your local bike shop.

I don't know anything about Trek-brand bicycles, but they service other brands of non-electric…read morebikes here and the service is great. They seem to pretty reliably get your bike back within 24 hours, and they diagnosed a tricky problem and came up with a very reasonable solution. They definitely seemed to know what they were doing. It didn't feel like they were trying to get the work or the cost up. They used parts I brought in. Parking is obviously easy in the huge shopping center lot.

By far the best service at a bike shop I've gotten in the Boston area so far. Prior to this, I had…read morebeen going to Belmont Wheelworks and being demoralized each time by the lack of acknowledgement or help (guess I'm not their target demographic). Seriously considering taking my (non-Trek) bike here in the future for any repairs or maintenance. We were heading back home when I got a flat right in front of Trader Joe's across the street. Thankfully my husband remembered there was a Trek in the nearby plaza. The guys in the store couldn't be nicer! My tire was fixed, my pressure was upped, and I was back in business in less than half an hour. Addison in particular was really kind and didn't make me feel dumb for asking a question. Superb customer service, not enough good things to say. Also, if you're any sort of trail nerd, the store itself is pretty cool with photos on the walls of nearby trails laying out the distance and route.

I've been biking as my main mode of transit for over 20 years, and I think I've gone to 5 or 6…read moredifferent bike shops regularly during that time. Bike Boom is the first one where I said I had a problem with my bottom bracket, they wrote it down, checked if there was a problem, and actually replaced my bottom bracket. I've been to several other places where I've said, "there's a clicking on my bottom bracket when I put weight on it, please check it"--and they don't even bother. Incredible! Drop-off, communication of work plan, and pick-up were all efficient and easy. It took me four years to find since moving back to Boston, but this is my new place.

Excellent place for a full tune up -- I've taken several bikes here over the years, including older…read moreones which had some tricky mechanical issues. Bike Boom is thorough and has a great process to assess potential work and give estimates, and then does the work promptly. Love to support this shop.

Stumbled upon this awesome shop this afternoon. I rarely go to JP but I think I'll keep going here…read moreeven if I move out of state! My brakes needed some adjusting. The guy (owner I think) put it up on the stand and flawlessly fixed my problem. He then adjusted my friend's poorly mounted front breaks (by a different bike store) in seconds. I got such a good vibe from this place! I can't imagine I'd ever want to get my bike worked on anywhere else.

Unassuming shop with a steady flow of customers. Unclear if open from 11-6 (per online) or 12-6 as…read morethe sign on the door says 12-6. I arrived around 12:15 and the store was completely closed with no one answering the phone. Waited 5-10 min before someone showed up - turns out the staff member went to walk his dog. Seems to be a one man show most days. He was nice and friendly though and prompt with the repair. Reasonable prices. Agree that they don't seem to try to upcharge or find other things to fix!

I do love this REI! It's in the heart of Fenway and is a great place to find any of the outdoor…read moregear, gifts, and fun finds! I love getting to explore the store and always find something new. Although it's on the smaller side for an REI, it is bigger than it seems. They have decent selection of gear and brands - definitely all the essentials. You can order online as well to pick up at or ship to the store if a specific item is not available. I tend to utilize this if there is something specific (brand/color, etc) that I know I want and then it's super efficient to pick up. The staff is super nice and always happy to guide to the section you are looking for. They are also helpful if you are returning an item or exchanging and I love their commitment to sustainability in the community as well. I always see people down in the bike/repair area so that seems to be a super convenient option to have for a the cyclists in Boston. If you have an active lifestyle, this is the place for you to come on this side of the Charles River.

" Huge selection and store in general " They have a huge…read moreselection and the store in itself is big . Especially compared to other stores of this brand ; around Boston ma . REÍ is known and represents value , love it. The vibe is welcoming and service is helpful. I had a great time shopping in this store today .

It's been more than a decade since my first wonderful experience at this fantastic bike store, and…read moreonce again it did not disappoint! From the easy to use website with up to date information, to the person answering the phones who knew exactly what was in stock and had the bike I was interested in locked up outside ready for me to ride, it was an absolute pleasure to buy a new bike with zero snags. The selection in this store is much bigger than it might first appear- they're known for cargo bikes and an increasingly large supply of electric cargos, but they have kid's balance bikes and the lovely step through commuter bike in the pic, too. Their website is very easy to search for what you want in advance. You can also get all the things you need to put your new bike in use from racks, bags, baskets, bells, gear, and safety supplies. It was fast and easy to select high quality items and they attached it all so my bike was done and ready to take home that day. Another huge advantage over the first time I bought a perfect bike- bike lanes! You can try your new bike in a safe bike lane before cutting back to the store on a side street then a less well traveled road. Gives you a little descent, little bumpiness, and a little ascent so you can get a real feel for the bike. I love that there's no pressure, just a plan to help you find what works best for you. So happy with my purchase!

Bicycle Belle has closed for good. Yes, the shop is gone as of July 2026. The owner pioneered cargo…read morebikes and city bikes with entrepreneurial courage, and she succeeded. Succeeded so well that the bigger bike shops in the area also started city bikes like Gazelle and cargo bikes. So the small pioneering shops go, as in all other branches... Much, much missed.